Type: Incident
 Duration: 3 hours and 2 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 31&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:56:10&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 We are currently investigating this incident where some merchants have many transactions being declined as well as capture/refund/releases not being accepted.

The issue is very sporadic. Some merchants experience it a lot and other merchants don&#039;t have any issue at all.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 31&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:29:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We implemented a fix and are currently monitoring the result..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 31&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:57:45&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved..&lt;/p&gt;

Payment processing issue

Type: Incident
 Duration: 10 days, 19 hours and 53 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:42:51&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We have identified an issue with our reporting pipeline where a small portion of payments might not show in: 
 
Search Results 
Payments Pages (Orders, Attempts, Agreements, etc) 
 
It is affecting: 
Reporting - Both from the User interface and API 
 
Payment processing is unaffected. 
 
We are investigating and we will keep you posted with any updates on resolution..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 31&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:36:10&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved..&lt;/p&gt;

Some transactions are not searchable

Type: Maintenance
 Duration: 10 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 17&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 To quickly address an unexpected issue and uphold our high standards of service, AltaPay will be performing emergency maintenance on our VPN

Our team has identified a need for immediate intervention to maintain system stability and prevent potential disruptions. We are moving swiftly and carefully to resolve the issue with minimal customer impact.

A brief period of reduced availability of the search service may occur during this time, and we’re doing everything possible to keep it short and controlled.

Please note that transactions will be processed without any impact and that it is only related to search/lookup of transactions which is affected.

Thank you for your understanding and continued trust in AltaPay..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 17&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:00:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 17&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:10:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Maintenance has completed successfully.&lt;/p&gt;

Emergency Maintenance

Type: Incident
 Duration: 2 hours and 49 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 5&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:02:43&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We have identified an issue related to our CheckoutAPI service where the results of the transactions cannot be delivered.

This is affecting merchants who have implemented the Checkout API (&lt;https://documentation.altapay.com/v2/Checkout-API/&gt;)

Merchants using Shopify, Magento or other plugins as well as the Merchant API is not affected by this.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 5&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:10:25&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We implemented a fix and are currently monitoring the result..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 5&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;14:51:48&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved..&lt;/p&gt;

CheckoutAPI missing callbacks

Type: Incident
 Duration: 21 hours and 1 minute
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 3&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:02:41&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Please be aware that transactions towards Rapyd are currently not being settled. 

Due to this the payments for the transactions processed via Rapyd as an acquirer is not being paid out..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 4&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:04:08&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 We can confirm that the transactions from 28/2 - 3/3 has now been settled and that payouts from the acquirer will be processed today..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 3&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;14:51:15&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We implemented a fix and we will monitor the results. 

We expect that the missing transactions will be registered at Rapyd after midnight..&lt;/p&gt;

Transactions via Rapyd as an acquirer is not settled

Type: Incident
 Duration: 47 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 2&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:25:23&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 We are currently investigating an issue where 3DS / MitId verification is failing..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 2&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:39:05&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We implemented a fix and are currently monitoring the result..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 2&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:51:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We are continuing to work on a fix for this incident..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 2&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:58:23&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We implemented a fix and are currently monitoring the result..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 2&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:12:05&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved..&lt;/p&gt;

3DS / MitId verification issue

Type: Incident
 Duration: 36 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:00:46&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We are continuing to work on a fix for this incident..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:36:52&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved..&lt;/p&gt;

An issue with the database responsible for the conversion, orders page and search results has been identifier.  You might not be able to see results in the page, but payments are being processed successfully.

Type: Incident
 Duration: 12 hours and 1 minute
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:43:27&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We implemented a fix and are currently monitoring the result..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;03:53:46&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 An issue with the database responsible for the conversion, orders page and search results has been identifier. 
 
You might not be able to see results in the page, but payments are being processed successfully..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:54:41&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved..&lt;/p&gt;

[IDENTIFIED]  Issues with the Conversion and Orders page

Type: Maintenance
 Duration: 2 hours
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;01:15:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We will be adding a new environment to our ecosystem to be able to increase our scale even further.

We expect 20 to 30 minutes downtime during that time..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;01:15:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;03:15:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Maintenance has completed successfully.&lt;/p&gt;

Scale Platform

Type: Maintenance
 Duration: 1 hour
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 30&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We are planning to perform a series of stress tests in our test environment.

There is expected downtime during that period.

**Production services will not be affected.**.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 30&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:30:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 30&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;14:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Maintenance has completed successfully.&lt;/p&gt;

Maintenance in Test Environment (testgateway)

Type: Maintenance
 Duration: 15 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 30&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 [testgateway.altapaysecure.com](http://testgateway.altapaysecure.com) is under maintenance and it will be done for several minutes.

We will inform you when the system is up and running.

Your production services are not affected..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 30&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:00:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 30&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:15:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Maintenance has completed successfully.&lt;/p&gt;

Changes in test environment DNS

Type: Maintenance
 Duration: 1 hour and 20 minutes
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;23:01:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:21:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Maintenance has completed successfully.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;23:01:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on Gateway, Shopify and Checkout services. These tests are essential to ensure our systems are fully prepared to handle peak traffic for high-demand periods.

During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions.

Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services.

For any questions, please don’t hesitate to reach out to AltaPay Support..&lt;/p&gt;

Config + Stress Test

Type: Maintenance
 
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Jan &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The test gateway has been taken down for maintenance.&lt;/p&gt;

Test gateway maintenance

Type: Incident
 Duration: 1 hour and 17 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&#039;date&#039;&gt; 16&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:03:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 There is an active incident on Klarna side at the moment, and they are working towards remediation..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&#039;date&#039;&gt; 16&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:08:44&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Check directly status from Klarna side here: &lt;https://status.klarna.com/&gt;.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&#039;date&#039;&gt; 16&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:13:44&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 Klarna has applied a fix and we are monitoring the situation closely .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&#039;date&#039;&gt; 16&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:20:14&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 Incident confirmed to be resolved..&lt;/p&gt;

Issues with Klarna API

Type: Maintenance
 Duration: 3 hours
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 21&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but but for all high-demand periods.

During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions.

Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services.

For any questions, please don’t hesitate to reach out to AltaPay Support..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 21&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:00:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 21&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Maintenance has completed successfully.&lt;/p&gt;

Stress Test

Type: Maintenance
 Duration: 1 hour and 37 minutes
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;23:01:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods.

During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions.

Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services.

For any questions, please don’t hesitate to reach out to AltaPay Support..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;23:01:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 30&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:38:25&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Maintenance has completed successfully..&lt;/p&gt;

Type: Incident
 Duration: 15 hours and 1 minute
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 30&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;01:00:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved.

For more information visit: &lt;https://status.vippsmobilepay.com/incidents/vxclrw49b11d&gt;.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:30:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Vipps/MobilePay is experiencing problems processing payments. This affects some users. Vipps/MobilePay is working on resolving the issue and will provide an update as soon as we have new information.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;19:02:24&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 The Vipps/MobilePay team has applied a fix, and we can see some payments are going through.

We will continue to monitor the situation and keep you up to date with the status..&lt;/p&gt;

[IDENTIFIED]  Vipps/MobilePay Issues Processing Payments

Type: Maintenance
 Duration: 3 hours
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:26:48&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 The maintenance window has been rescheduled

Original date was 1/10

New date is 16/10.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 8&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:01:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods.

During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions.

Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services.

For any questions, please don’t hesitate to reach out to AltaPay Support..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:01:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 16&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;01:01:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Maintenance has completed successfully.&lt;/p&gt;

Type: Maintenance
 Duration: 3 hours
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:01:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Payment Processing services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods.

During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions.

Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services.

For any questions, please don’t hesitate to reach out to AltaPay Support..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;01:01:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Maintenance has completed successfully.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:01:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;

Type: Maintenance
 Duration: 2 hours
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:23:59&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 The maintenance is scheduled to start at August 28, 2025 00:01 (UTC+1).&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:01:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 What: Upgrade of databases

Impact: During the maintenance window there can be 2 x 1 minute interruptions in transaction processing when performing database switch.

If there are any questions or concerns please do not hesitate to contact Altapay Support.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:01:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance is now in progress.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:01:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 Maintenance has completed successfully.&lt;/p&gt;

Database maintanence

Type: Incident
 Duration: 30 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 5&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:12:16&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 The terminal supplier has implemented a fix and are currently monitoring the result..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 5&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:53:55&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 We are currently investigating an incident where many in-store transactions are being affected. Some stores are affected more than others however we do see a very high decline rate in other stores.

Online transactions seem to be unaffected..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 5&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:04:50&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 The terminal supplier is working on the issue and have identified the issue and are working on correcting the issue.

It seems to be an issue with processing Mastercard when the acquirer is Rapyd/Valitor..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 5&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:24:17&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved..&lt;/p&gt;

In-Store transactions declines

Type: Incident
 Duration: 1 hour and 25 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 4&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:04:35&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 We are currently investigating an issue where Visa/Mastercard transactions towards Rapyd/Valitor are currently being declined due to timeouts..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 4&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:16:28&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Rapyd has confirmed that they are working on solving the processing issue.

We will update you as soon as possible.

Currently all Visa/Mastercard (including MobilePay transactions) processed via Rapyd is being declined..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 4&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:41:35&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We are starting to see some transactions being processed however we are still monitoring and waiting for official confirmation .&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 4&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:29:56&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been confirmed by Rapyd to have been resolved.

The issue originated from one of the external service providers. Rapyd is worked closely with them to ensure full restoration of service.

Rapyd as well as the AltaPay teams continue to monitor the systems closely to ensure ongoing stability and performance.

We appreciate your understanding and apologize for any inconvenience this may have caused..&lt;/p&gt;

Visa/Mastercard processed via Rapyd/Valitor times out

Type: Incident
 
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;20:06:14&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;19:58:26&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 A fix has been implemented by Nets and we are monitoring the results..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;18:39:53&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 A processing issue towards Nets has been identified.

Impact: Currently most of the payments that are processed with Nets as acquirer are affected;
 Update: processing danish cards with other acquirers is also affected.

Cause: The problem has been identified to be caused by Nets processing platform;
Actions towards solving the issue is ongoing and we will keep you updated.

We apologize for any inconvenience this issue is causing..&lt;/p&gt;

Nets Processing Issue

Type: Incident
 
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 9&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:17:14&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 The correction was gradually pushed to production and is now complete..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 9&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;09:44:16&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 AltaPay has identified an issue where some customers are unable to submit card data.
The issue has been identified and we are in the process of deploying a correction.&lt;/p&gt;

Unable to submit card data

Type: Incident
 
 Affected Components: 
 &lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 12&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:31:37&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 Vipps/MobilePay has implemented a fix and are monitoring the situation from their side.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 12&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:28:37&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 Vipps/MobilePay is experiencing problems with login into the app 
Please find more information via their status page
https://status.vippsmobilepay.com/.&lt;/p&gt;

Vipps/Mobilepay limited availability

Type: Incident
 
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 14&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;17:35:56&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 MobilePay has implemented a correction and are monitoring the situation..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 14&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;17:30:01&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 Please be aware that MobilePay is currently investigating degraded performance.
For more detailed information please refer to https://status.vippsmobilepay.com/.&lt;/p&gt;

Mobilepay degraded performance

Type: Maintenance
 Duration: 1 hour
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:34:22&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We will be undergoing scheduled maintenance during this time..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 11&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:01:21&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The scheduled maintenance has been completed..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 10&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;23:01:21&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:34:08&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Impact:
During the maintenance window interruptions in payment processing can occur 5 times for up to 1 minutes each.

If there are any questions or concerns please do not hesitate to contact Altapay Support.&lt;/p&gt;

Scheduled Platform- and Database maintenance

Type: Incident
 Duration: 10 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 4&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:12:10&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 Checkout is now operational! This update was created by an automated monitoring service.

Lasse testing, and changing description text.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Mar &lt;var data-var=&#039;date&#039;&gt; 4&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:02:10&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 Checkout cannot be accessed at the moment. This incident was created by an automated monitoring service..&lt;/p&gt;

Checkout outage

Type: Incident
 
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 9&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:36:43&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 The issue has not reoccurred, and the Shift4 system is working nominally..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Feb &lt;var data-var=&#039;date&#039;&gt; 9&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:11:03&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 The Card Acquirer Shift4 had some issues between 13:40 and 14:00, causing the transaction to timeout.

The issue has been solved, and we are monitoring the situation closely..&lt;/p&gt;

Issues with Card Payments using Shift4 Acquirer

Type: Maintenance
 Duration: 1 hour and 30 minutes
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;02:00:23&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance will begin as scheduled in 60 minutes..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&#039;date&#039;&gt; 4&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:29:18&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We are performing a database upgrade to continue delivering the highest standards of reliability and speed. 

During the maintenance period there might be a brief pause in transaction processing two times for up to two minutes..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;03:00:21&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Dec &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;04:30:21&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The scheduled maintenance has been completed..&lt;/p&gt;

Database Maintenance for Enhanced Performance

Type: Incident
 
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:30:04&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 After the capacity was expanded we now see that the search service has catched up.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;09:33:53&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 The capacity was expanded and the search service is catching up.

We will keep monitoring the situation and let you know when the service is fully operational.

Payment Processing is not affected and is working as expected..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;09:16:10&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 When searching for a payment, the result might be incomplete.

Processing is not affected. All payments are being processed as expected..&lt;/p&gt;

Search service

Type: Incident
 
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:19:43&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:16:52&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 We have been informed that the provider for MitId is experiencing instability with processing validation for 3DS on card transactions.

Please follow this link for more details from MitId 
https://digitaliser.dk/mitid/driftstatus-for-mitid.&lt;/p&gt;

MitID unstable

Type: Incident
 
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 21&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:03:08&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 Our system interpreted falsely a change in nodes as a network operational issue, which was flagged from 10:50 AM to 11:29 AM November 21st.

We would like to clarify that there was no downtime during that time, and all systems were and are operational.

We have adjusted the check that caused the false positive. We are sorry for the inconvenience..&lt;/p&gt;

False positive for Networking Component

Type: Maintenance
 Duration: 3 hours
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;23:01:21&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 20&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;03:05:45&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 We’re pleased to announce that our recent stress test was successfully completed in preparation for Black Friday. All systems performed as expected, confirming that we’re ready to handle increased traffic and transaction volumes seamlessly. This maintenance did not impact processing, and everything is running smoothly.
Thank you for your trust in us as we gear up for a successful season!.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:00:41&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance will begin as scheduled in 60 minutes..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;14:38:29&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Checkout and Connector services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods.

During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions.
Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. 

For any questions, please don’t hesitate to reach out to AltaPay Support..&lt;/p&gt;

Scheduled Maintenance - Stress Test

Type: Maintenance
 Duration: 3 hours
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 13&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;02:01:21&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The scheduled maintenance has been completed..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 12&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:00:33&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance will begin as scheduled in 60 minutes..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Nov &lt;var data-var=&#039;date&#039;&gt; 12&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;23:01:21&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;14:37:05&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 As part of our commitment to providing a smooth and seamless payment experience, AltaPay will be conducting stress tests on our Checkout and Connector services. These tests are essential to ensure our systems are fully prepared to handle peak traffic, not only for Black Friday but for all high-demand periods.
During the tests, there may be two brief interruptions of up to 5 minutes each as we assess and reinforce system stability and performance under high load conditions.
Thank you for your patience and understanding as we work to enhance the reliability and resilience of our services. For any questions, please don’t hesitate to reach out to AltaPay Support..&lt;/p&gt;

Type: Maintenance
 Duration: 1 hour
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:01:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The scheduled maintenance has been completed..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:28:50&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 AltaPay will perform emergency database maintenance 

Impact:
During the maintenance window interruptions in transaction processing can occur one time up to 2 minutes during the database switch.

If there are any questions or concerns please do not hesitate to contact Altapay Support.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:01:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance will begin as scheduled in 60 minutes..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 27&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;23:01:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;

[EM] Database maintenance

Type: Incident
 
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;20:02:00&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 After continuous monitoring we confirm the issue has been resolved..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:40:12&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 A fix was applied, and we can see that the error does not occur again 25-35 minutes after the hour.

We will continue to monitor the situation..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 26&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;14:52:34&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We have identified an issue with the database for the 3DS service.

There is a degraded performance from 25 to 35 minutes after the hour, every hour.

We will be applying a fix shortly and monitor the situation..&lt;/p&gt;

Degraded performance with the 3DS Service

Type: Maintenance
 Duration: 2 hours
 
 &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:03:26&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Reporting database has been disabled. No payments are affected by the change..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:37:48&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Reporting database has been enabled again..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;14:25:32&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Impact:
During the maintenance window interruptions in reporting can occur 2 times up to 10 minutes each.

If there are any questions or concerns please do not hesitate to contact Altapay Support.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;21:01:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance will begin as scheduled in 60 minutes..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:01:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;23:07:17&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The database maintenance has been completed and verified.

Should you encounter any issues with the conversion / orders page, reporting and reconciliation (either UI or API), please contact support@altapay.com.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:03:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is still in progress. We will provide updates as necessary..&lt;/p&gt;

Database maintenance

Type: Incident
 
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 25&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:16:36&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 This incident has been resolved..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;16:23:48&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 The database cluster has been scaled, and the service is operational.

We are monitoring the situation.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:53:48&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We are continuing to work on a fix for this issue..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:53:13&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 The database cluster is being scaled at the moment.

You might experience downtime for up to two minutes during the failover operation..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:45:22&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 The issue is identified and we are working on implementing a fix.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 24&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;15:37:52&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 We are currently investigating an issue with the Checkout API where payment methods are loading slow as well as the payment page itself is also loading slow.

This is affecting Checkout API. 

If integrated via the merchant API (API/createPaymentRequest) then you are not affected..&lt;/p&gt;

Slow response times for CheckoutAPI

Type: Incident
 
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 23&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:13:37&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 maintenance move to 10:00AM 23/10/2024.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 23&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:05:04&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 The scheduled maintenance has been completed..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 23&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:00:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 23&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;06:40:47&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 Impact:
During the maintenance window the test environment will not be available

If there are any questions or concerns please do not hesitate to contact Altapay Support.&lt;/p&gt;

Unplanned maintenance of test environment

Type: Maintenance
 Duration: 2 hours
 
 &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 22&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;07:15:08&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We will be performing some changes to our Testgateway database. There will be full downtime during that time, followed by downgraded performance towards the end.

You will be able to use Testgateway normally again after the maintenance window..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 22&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;20:00:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 22&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:00:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The scheduled maintenance has been completed..&lt;/p&gt;

Testgateway Database Maintenance

Type: Incident
 
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;12:01:28&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 After a period of monitoring without detecting any processing issue related to iDeal we are now resolving the incident.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:12:39&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Monitoring&lt;/strong&gt; -
 a correction has been implemented and operations are back to normal. We will monitor the situation.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:51:29&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 The issue has been identified and we are working on implementing a correction.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:30:04&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Investigating&lt;/strong&gt; -
 We are currently investigating an issue where all iDeal payments are failing.&lt;/p&gt;

Ideal payments failing

Type: Maintenance
 Duration: 2 hours
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 9&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:01:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 10&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:01:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The scheduled maintenance has been completed..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;13:10:04&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 What:
Database maintenance

Impact:
During the maintenance window interruptions in payment processing can occur 2 times up to 30 seconds each.

If there are any questions or concerns please do not hesitate to contact Altapay Support.&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 9&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;21:01:03&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance will begin as scheduled in 60 minutes..&lt;/p&gt;

database maintenance

Type: Incident
 
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Oct &lt;var data-var=&#039;date&#039;&gt; 7&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:15:31&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Resolved&lt;/strong&gt; -
 Please note that the danish 3DS authentication service MitId is currently unavailable.
Please see more details from MitId status page
https://digitaliser.dk/mitid/driftstatus-for-mitid.&lt;/p&gt;

MitId is currently unabailable

Type: Maintenance
 Duration: 30 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:50:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The scheduled maintenance has been completed..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:15:46&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We are doing database changes for the testgateway for which it might be unavailable..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Sep &lt;var data-var=&#039;date&#039;&gt; 19&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;11:20:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;

Testgateway maintenance

Type: Maintenance
 Duration: 3 hours
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:00:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:36:17&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 We will be undergoing scheduled maintenance during this time..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;23:25:59&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The scheduled maintenance has been completed..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;21:00:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance will begin as scheduled in 60 minutes..&lt;/p&gt;

Stress tests with different database configuration

Type: Maintenance
 Duration: 4 hours
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;23:52:51&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 During the timeframe, we expect downtime 4 times for 3 minutes..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 14&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;21:00:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance will begin as scheduled in 60 minutes..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 14&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:00:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 15&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:34:26&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The scheduled maintenance has been completed..&lt;/p&gt;

Type: Maintenance
 Duration: 2 hours
 Affected Components: , 
 &lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 6&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;00:01:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The scheduled maintenance has been completed..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 5&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:01:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Aug &lt;var data-var=&#039;date&#039;&gt; 5&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;21:01:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Maintenance will begin as scheduled in 60 minutes..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 5&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:37:48&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 During the maintenance window the notification service will not be functional for 5 times in periods of 5 minutes

The notification service is responsible for sending Vipps, MobilePay, Swish an similar app notifications to allow the customer to open the app and approve the transaction. This will not be functional for up to 5 minutes at a time.

The reporting and search database can also have delays meaning that if you search for a transaction you might not find it until 5 minutes later..&lt;/p&gt;

Planned maintenance upgrading queuing system

Type: Maintenance
 Duration: 4 hours
 Affected Components: 
 &lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;23:51:36&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The scheduled maintenance has been completed..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 29&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;22:00:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;Jul &lt;var data-var=&#039;date&#039;&gt; 16&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;08:57:34&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 we are planning perform stress tests with different database configuration to find the optimal dabase size.

During the timeframe, we expect downtime 4 times for 3 minutes..&lt;/p&gt;

Type: Maintenance
 Duration: 10 minutes
 Affected Components: 
 &lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;02:10:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Completed&lt;/strong&gt; -
 The scheduled maintenance has been completed..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 13&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;10:03:34&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 AltaPay will do maintenance on Shopify infrastructure.
Partial disruptions on payment processing via Shopify can be experienced.

Please note that this is only affecting Shopify merchants..&lt;/p&gt;
&lt;p&gt;&lt;small&gt;May &lt;var data-var=&#039;date&#039;&gt; 28&lt;/var&gt;, &lt;var data-var=&#039;time&#039;&gt;02:00:02&lt;/var&gt; GMT+0&lt;/small&gt;&lt;br&gt;&lt;strong&gt;Identified&lt;/strong&gt; -
 Scheduled maintenance is currently in progress. We will provide updates as necessary..&lt;/p&gt;

Is Altapay down?

Altapay status is UP

Lastest published events

Payment processing issue

Some transactions are not searchable

Emergency Maintenance

Altapay Services, Components and Regions

Recent Altapay events

Payment processing issue

Some transactions are not searchable

Emergency Maintenance

CheckoutAPI missing callbacks

Transactions via Rapyd as an acquirer is not settled

3DS / MitId verification issue

Get your FREE account now,
5 monitors included!

Is Altapay down?

Altapay status is UP

Lastest published events

Payment processing issue

Some transactions are not searchable

Emergency Maintenance

Altapay Services, Components and Regions

Recent Altapay events

Payment processing issue

Some transactions are not searchable

Emergency Maintenance

CheckoutAPI missing callbacks

Transactions via Rapyd as an acquirer is not settled

3DS / MitId verification issue

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!