Sep <var data-var='date'>26</var>, <var data-var='time'>12:21</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>08:39</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>26</var>, <var data-var='time'>08:08</var> PDT Investigating - The PowerTrack website is currently inaccessible. We are aware of the issue and are working to resolve it.

PowerTrack Inaccessible

Sep <var data-var='date'>20</var>, <var data-var='time'>06:55</var> PDT Resolved - We appreciate everyone's patience while we worked with our vendors to improve performance and stability in our systems. We finished implementing infrastructure and process changes. Our customers should see notable performance improvements and fewer data delays. Jun <var data-var='date'>15</var>, <var data-var='time'>07:28</var> PDT Update - We are actively working with our vendor partners to upgrade the CatM data processing infrastructure. We appreciate your patience as we work to improve performance. Jun <var data-var='date'>10</var>, <var data-var='time'>15:08</var> PDT Identified - We are currently working on resolving the data delay with our CatM Meters. We thank you for your patience as we work to resolve this issue.

Data Delay from CatM Meters

Sep <var data-var='date'>18</var>, <var data-var='time'>23:35</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>18</var>, <var data-var='time'>15:35</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>15:34</var> PDT Scheduled - We appreciate your patience as we continue to perform maintenance on our CatM data ingestion and processing systems. The purpose of this maintenance is resolve the ongoing data delay issues with our CatM devices.

Locus Maintenance - CatM Data Ingestion (Ongoing)

Sep <var data-var='date'>18</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>18</var>, <var data-var='time'>07:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>18:05</var> PDT Scheduled - We will be performing maintenance on our CatM data ingestion and processing systems. The purpose of this maintenance is resolve the ongoing data delay issues with our CatM devices.

Locus Maintenance - CatM Data Ingestion

Aug <var data-var='date'>20</var>, <var data-var='time'>18:53</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>11:49</var> PDT Identified - Our dev team has identified the issue and are working toward a resolution. Aug <var data-var='date'>20</var>, <var data-var='time'>09:25</var> PDT Investigating - We are investigating an issue in Powertrack, this may cause some delays in ingest.

delays to ingest powertrack

Aug <var data-var='date'> 8</var>, <var data-var='time'>23:13</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 8</var>, <var data-var='time'>22:46</var> PDT Monitoring - A fix has been implemented. We are now processing through the backlog of data which has accumulated during the outage. We expect the data backlog to be processed within the next few hours. Aug <var data-var='date'> 8</var>, <var data-var='time'>21:35</var> PDT Identified - The EU PowerTrack environment is currently experiencing a major outage. We have identified the issue and are working with our service providers to implement a resolution. We thank you for your patience as we work to bring our systems back up. Aug <var data-var='date'> 8</var>, <var data-var='time'>19:36</var> PDT Investigating - Customers in the EU may experience data delays. We are actively investigating the issue.

Data delay for PowerTrack EU

Jul <var data-var='date'>14</var>, <var data-var='time'>03:22</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>02:23</var> PDT Identified - The issue has been identified and a fix is being implemented.

Data Ingest Delay

Jul <var data-var='date'> 2</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 2</var>, <var data-var='time'>21:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>09:30</var> PDT Scheduled - The LocusNOC website (locusnoc.datareadings.com) will undergo scheduled maintenance to improve performance and reliability. The site will be temporarily unavailable during this window.

LocusNOC Maintenance

Jun <var data-var='date'>24</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>21:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>07:24</var> PDT Scheduled - The LocusNOC website will be under maintenance to improve performance and availability. Due to this the data coming to LocusNOC could be slightly delayed.

May <var data-var='date'> 5</var>, <var data-var='time'>06:27</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>04:01</var> PDT Update - We are continuing to monitor for any further issues. May <var data-var='date'> 5</var>, <var data-var='time'>03:58</var> PDT Update - PowerTrack connectivity has been restored. Data ingestion for some sites is still catching up and may show a short delay. May <var data-var='date'> 5</var>, <var data-var='time'>00:36</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>00:26</var> PDT Investigating - We are currently investigating this issue.

We are currently experiencing connectivity issues with PowerTrack

Apr <var data-var='date'>28</var>, <var data-var='time'>20:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>28</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>16:22</var> PDT Scheduled - Please be advised of scheduled database maintenance tasks on Tuesday, 4/28/2026 to enhance PowerTrack's performance and reliability. When: Tue, Apr. 28: •	6:00 p.m. PST (Pacific) •	7:00 p.m. MST (Mountain) •	8:00 p.m. CST (Central •	9:00 p.m. EST (Eastern) Wed, Apr. 29: •	11:00 a.m. JST (Japan Standard Time) •	3:00 a.m. CET (Central European Time) What to Expect: This maintenance task is expected to take approximately 2 hours and to cause no interruptions or data delays.

PowerTrack Maintenance

Apr <var data-var='date'>23</var>, <var data-var='time'>08:49</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>06:08</var> PDT Identified - The issue has been identified and a fix is being implemented.

Apr <var data-var='date'>20</var>, <var data-var='time'>14:17</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>14:09</var> PDT Investigating - We are investigating delays with some LGate modems.

LGate modem data delay

Mar <var data-var='date'>13</var>, <var data-var='time'>15:56</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>08:56</var> PDT Investigating - Some customers may experience a delay with their modem heartbeats.

Modem Heartbeat Delay

Mar <var data-var='date'>11</var>, <var data-var='time'>03:09</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>22:18</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>22:00</var> PDT Investigating - We are currently investigating this issue.

Feb <var data-var='date'>14</var>, <var data-var='time'>10:31</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>14</var>, <var data-var='time'>05:33</var> PST Investigating - Some customers may experience delays with their data. We are working to identify and resolve this issue as soon as possible.

Feb <var data-var='date'>10</var>, <var data-var='time'>20:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>10</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>10</var>, <var data-var='time'>13:42</var> PST Scheduled - Please be advised of scheduled infrastructure upgrades on Tues., Feb. 10 to enhance PowerTrack's performance and reliability. When: Tues., Feb. 10: •	6:00 p.m. PST (Pacific) •	7:00 p.m. MST (Mountain) •	8:00 p.m. CST (Central) •	9:00 p.m. EST (Eastern) Wed., Feb. 11: •	3:00 a.m. CET (Central European) •	11:00 a.m. JST (Japan) What to Expect: •	Data ingestion delays: Up to 2 hours •	Brief service interruptions: You may be logged off and experience intermittent access issues

Feb <var data-var='date'> 8</var>, <var data-var='time'>21:31</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 8</var>, <var data-var='time'>20:40</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 8</var>, <var data-var='time'>20:38</var> PST Scheduled - The LocusNOC website will be unavailable as perform maintenance to improve performance and availability.

Feb <var data-var='date'> 8</var>, <var data-var='time'>20:36</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 8</var>, <var data-var='time'>18:36</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 8</var>, <var data-var='time'>18:35</var> PST Scheduled - The LocusNOC website will be unavailable as perform maintenance to improve performance and availability.

Feb <var data-var='date'> 5</var>, <var data-var='time'>11:24</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 5</var>, <var data-var='time'>10:35</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 5</var>, <var data-var='time'>10:34</var> PST Scheduled - We are undergoing maintenance to improve performance and stability. Some customers may see a short delay in data ingest.

PowerTrack EU Maintenance

Feb <var data-var='date'> 5</var>, <var data-var='time'>06:59</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>12:43</var> PST Identified - We are currently working on resolving the data delay with our CatM Meters. We thank you for your patience as we work to resolve this issue.

Feb <var data-var='date'> 1</var>, <var data-var='time'>17:40</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>20:54</var> PST Identified - The issue has been identified and a fix is being implemented.

Jan <var data-var='date'>30</var>, <var data-var='time'>15:30</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>30</var>, <var data-var='time'>11:09</var> PST Update - We are working on resolving several system issues resulting from the maintenance. Jan <var data-var='date'>30</var>, <var data-var='time'>08:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>29</var>, <var data-var='time'>14:00</var> PST Update - We will be undergoing scheduled maintenance during this time. Jan <var data-var='date'>29</var>, <var data-var='time'>13:57</var> PST Scheduled - Please be advised of scheduled capacity upgrades on Fri., Jan. 30 to enhance PowerTrack's performance and reliability. When: Fri., Jan. 30: •	5:30 p.m. CET (Central European Time) Sat., Jan. 31: •	1:30 a.m. JST (Japan Standard Time) What to Expect: •	Data ingestion delays: Up to 2 hours

Jan <var data-var='date'>23</var>, <var data-var='time'>21:49</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>19:49</var> PST Investigating - We are currently experiencing data ingest delays. We are actively investigating the issue.

Jan <var data-var='date'>23</var>, <var data-var='time'>18:49</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>23</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>23</var>, <var data-var='time'>14:28</var> PST Scheduled - Please be advised of scheduled infrastructure upgrades on Tues., Jan. 23 to enhance PowerTrack's performance and reliability. When: Tues., Jan. 23: •	5:00 p.m. PST (Pacific) •	6:00 p.m. MST (Mountain) •	7:00 p.m. CST (Central) •	8:00 p.m. EST (Eastern) Wed., Jan. 21: •	2:00 a.m. CET (Central European) •	10:00 a.m. JST (Japan) What to Expect: •	Data ingestion delays: Up to 2 hours •	Brief service interruptions: You may be logged off and experience intermittent access issues

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PowerTrack Inaccessible

Data Delay from CatM Meters

Locus Maintenance - CatM Data Ingestion (Ongoing)

Locus Maintenance - CatM Data Ingestion

delays to ingest powertrack

Data delay for PowerTrack EU