Mar <var data-var='date'>13</var>, <var data-var='time'>15:56</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>13</var>, <var data-var='time'>08:56</var> PDT Investigating - Some customers may experience a delay with their modem heartbeats.

Modem Heartbeat Delay

Mar <var data-var='date'>11</var>, <var data-var='time'>03:09</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'>10</var>, <var data-var='time'>22:18</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>10</var>, <var data-var='time'>22:00</var> PDT Investigating - We are currently investigating this issue.

Data Ingest Delay

Feb <var data-var='date'>14</var>, <var data-var='time'>10:31</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>14</var>, <var data-var='time'>05:33</var> PST Investigating - Some customers may experience delays with their data. We are working to identify and resolve this issue as soon as possible.

Feb <var data-var='date'>10</var>, <var data-var='time'>20:00</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>10</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>10</var>, <var data-var='time'>13:42</var> PST Scheduled - Please be advised of scheduled infrastructure upgrades on Tues., Feb. 10 to enhance PowerTrack's performance and reliability. When: Tues., Feb. 10: •	6:00 p.m. PST (Pacific) •	7:00 p.m. MST (Mountain) •	8:00 p.m. CST (Central) •	9:00 p.m. EST (Eastern) Wed., Feb. 11: •	3:00 a.m. CET (Central European) •	11:00 a.m. JST (Japan) What to Expect: •	Data ingestion delays: Up to 2 hours •	Brief service interruptions: You may be logged off and experience intermittent access issues

PowerTrack Maintenance

Feb <var data-var='date'> 8</var>, <var data-var='time'>21:31</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 8</var>, <var data-var='time'>20:40</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 8</var>, <var data-var='time'>20:38</var> PST Scheduled - The LocusNOC website will be unavailable as perform maintenance to improve performance and availability.

LocusNOC Maintenance

Feb <var data-var='date'> 8</var>, <var data-var='time'>20:36</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 8</var>, <var data-var='time'>18:36</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 8</var>, <var data-var='time'>18:35</var> PST Scheduled - The LocusNOC website will be unavailable as perform maintenance to improve performance and availability.

Feb <var data-var='date'> 5</var>, <var data-var='time'>11:24</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 5</var>, <var data-var='time'>10:35</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 5</var>, <var data-var='time'>10:34</var> PST Scheduled - We are undergoing maintenance to improve performance and stability. Some customers may see a short delay in data ingest.

PowerTrack EU Maintenance

Feb <var data-var='date'> 5</var>, <var data-var='time'>06:59</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'> 4</var>, <var data-var='time'>12:43</var> PST Identified - We are currently working on resolving the data delay with our CatM Meters. We thank you for your patience as we work to resolve this issue.

Data Delay from CatM Meters

Feb <var data-var='date'> 1</var>, <var data-var='time'>17:40</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>30</var>, <var data-var='time'>20:54</var> PST Identified - The issue has been identified and a fix is being implemented.

Jan <var data-var='date'>30</var>, <var data-var='time'>15:30</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>30</var>, <var data-var='time'>11:09</var> PST Update - We are working on resolving several system issues resulting from the maintenance.Jan <var data-var='date'>30</var>, <var data-var='time'>08:30</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>29</var>, <var data-var='time'>14:00</var> PST Update - We will be undergoing scheduled maintenance during this time.Jan <var data-var='date'>29</var>, <var data-var='time'>13:57</var> PST Scheduled - Please be advised of scheduled capacity upgrades on Fri., Jan. 30 to enhance PowerTrack's performance and reliability. When: Fri., Jan. 30: •	5:30 p.m. CET (Central European Time) Sat., Jan. 31: •	1:30 a.m. JST (Japan Standard Time) What to Expect: •	Data ingestion delays: Up to 2 hours

Jan <var data-var='date'>23</var>, <var data-var='time'>21:49</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>23</var>, <var data-var='time'>19:49</var> PST Investigating - We are currently experiencing data ingest delays. We are actively investigating the issue.

Jan <var data-var='date'>23</var>, <var data-var='time'>18:49</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>23</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>23</var>, <var data-var='time'>14:28</var> PST Scheduled - Please be advised of scheduled infrastructure upgrades on Tues., Jan. 23 to enhance PowerTrack's performance and reliability. When: Tues., Jan. 23: •	5:00 p.m. PST (Pacific) •	6:00 p.m. MST (Mountain) •	7:00 p.m. CST (Central) •	8:00 p.m. EST (Eastern) Wed., Jan. 21: •	2:00 a.m. CET (Central European) •	10:00 a.m. JST (Japan) What to Expect: •	Data ingestion delays: Up to 2 hours •	Brief service interruptions: You may be logged off and experience intermittent access issues

Jan <var data-var='date'>23</var>, <var data-var='time'>04:33</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>23</var>, <var data-var='time'>03:53</var> PST Investigating - We are currently investigating this issue.

Data Ingest delay on enphase devices coming to LocusNoc

Jan <var data-var='date'>21</var>, <var data-var='time'>18:41</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>21</var>, <var data-var='time'>17:01</var> PST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>21</var>, <var data-var='time'>16:24</var> PST Investigating - Some customers may experience data ingest delays. We've identified the issue and have implemented a fix. We expect the data backlog to be resolved shortly.

Jan <var data-var='date'>20</var>, <var data-var='time'>20:00</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>20</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>20</var>, <var data-var='time'>07:39</var> PST Scheduled - Please be advised of scheduled infrastructure upgrades on Tues., Jan. 20 to enhance PowerTrack's performance and reliability. When: Tues., Jan. 20: •	6:00 p.m. PST (Pacific) •	7:00 p.m. MST (Mountain) •	8:00 p.m. CST (Central) •	9:00 p.m. EST (Eastern) Wed., Jan. 21: •	3:00 a.m. CET (Central European) •	11:00 a.m. JST (Japan) What to Expect: •	Data ingestion delays: Up to 2 hours •	Brief service interruptions: You may be logged off and experience intermittent access issues

Dec <var data-var='date'>21</var>, <var data-var='time'>08:10</var> PST Resolved - This incident has been resolved.Dec <var data-var='date'>21</var>, <var data-var='time'>08:10</var> PST Update - We are continuing to investigate this issue.Dec <var data-var='date'>19</var>, <var data-var='time'>06:32</var> PST Investigating - We are currently experiencing communication issues between few PL1K sites coming to LocusNoc, and our team is working to restore connectivity.

Data Ingest delay on PL1K sites coming to LocusNoc,

Nov <var data-var='date'>26</var>, <var data-var='time'>18:15</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>25</var>, <var data-var='time'>15:44</var> PST Update - We are continuing to investigate this issue.Nov <var data-var='date'>25</var>, <var data-var='time'>08:00</var> PST Investigating - We are seeing degraded performance when viewing web pages within PowerTrack.

Degraded Web Page Performance in PowerTrack

Nov <var data-var='date'>24</var>, <var data-var='time'>18:15</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>24</var>, <var data-var='time'>12:50</var> PST Investigating - We are seeing degraded performance when viewing web pages within PowerTrack. A maintenance is being scheduled for tonight, 11/24/2025 at 6:00 PM MT to address the issue.

Degraded Performance in PowerTrack

Nov <var data-var='date'>24</var>, <var data-var='time'>18:00</var> PST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>24</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>24</var>, <var data-var='time'>13:14</var> PST Scheduled - This maintenance is aimed to address recent reports of slow performance when viewing web pages within PowerTrack.

Nov <var data-var='date'>17</var>, <var data-var='time'>19:46</var> PST Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>17</var>, <var data-var='time'>18:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'>17</var>, <var data-var='time'>13:00</var> PST Scheduled - Please be advised of scheduled infrastructure upgrades on Mon., Nov. 17 to enhance PowerTrack's performance and reliability. When: Mon., Nov. 17: •	6:00 p.m. PST (Pacific) •	7:00 p.m. MST (Mountain) •	8:00 p.m. CST (Central) •	9:00 p.m. EST (Eastern) Tues., Nov. 18: •	3:00 a.m. CET (Central European) •	11:00 a.m. JST (Japan) What to Expect: •	Minor data ingestion delays: Up to 30 minutes •	Brief service interruptions: You may be logged off and experience intermittent access issues

Nov <var data-var='date'> 6</var>, <var data-var='time'>06:39</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'> 5</var>, <var data-var='time'>20:29</var> PST Monitoring - We've identified and resolved an issue that was causing delays in data ingest. Your sites and devices are now recovering and automatically backfilling missing data from the affected period. You should not experience any data loss or gaps. We appreciate your patience.Nov <var data-var='date'> 5</var>, <var data-var='time'>15:07</var> PST Update - We've identified and resolved an issue that prevented files and hardware lists from loading properly. The problem was caused by scheduled maintenance that temporarily affected access to our datastore for the hardware lists and files. Functionality for loading these objects is now restored. We are continuing to investigate the data ingest delay.Nov <var data-var='date'> 5</var>, <var data-var='time'>10:35</var> PST Investigating - We are continuing to investigate issues with data ingest delays.Nov <var data-var='date'> 5</var>, <var data-var='time'>08:28</var> PST Monitoring - We've identified the issue and implemented the fix. We are monitoring the situation and waiting for the data backlog to catch up.Nov <var data-var='date'> 5</var>, <var data-var='time'>07:10</var> PST Investigating - Some customers may experience data ingestion delays. We are currently investigating the issue.

Data Ingest Delays

Oct <var data-var='date'>22</var>, <var data-var='time'>06:43</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>21</var>, <var data-var='time'>00:26</var> PDT Update - We are continuing to process through the large backlog of data caused by the AWS outage. Some customers may experience data delays up to several hours until we finish processing the entirety of the data.Oct <var data-var='date'>20</var>, <var data-var='time'>14:00</var> PDT Monitoring - Data ingest has begun recovery. We are now processing through the significant backlog of data.Oct <var data-var='date'>20</var>, <var data-var='time'>12:21</var> PDT Identified - Data ingest continues to be critically impacted. However, we are seeing initial signs of recovery of critical AWS services. We appreciate everyone's patience as we continue to navigate this global outage.Oct <var data-var='date'>20</var>, <var data-var='time'>06:22</var> PDT Update - Critical AWS services required for data ingestion to function are still down. We continue to monitor this outage and will provide update as we learn more.Oct <var data-var='date'>20</var>, <var data-var='time'>01:31</var> PDT Investigating - Data Ingestion is currently severely impacted due to regional outages at AWS. We are closely monitoring the situation and will provide updates as we learn more.

Data Ingestion Impacted Due to Outage at Cloud Service Provider

Oct <var data-var='date'>15</var>, <var data-var='time'>09:46</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>15</var>, <var data-var='time'>08:42</var> PDT Monitoring - Some customers may experience data ingest delays. We've identified the issue and have implemented a fix. We expect the data backlog to be resolved shortly.

Oct <var data-var='date'> 8</var>, <var data-var='time'>20:31</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'> 8</var>, <var data-var='time'>09:52</var> PDT Identified - We've identified a condition in some alert configurations resulting in unexpected activation. A maintenance event is currently being scheduled to address the condition.

Unexpected Alert Activation

Oct <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'> 6</var>, <var data-var='time'>20:53</var> PDT Verifying - Maintenance has been completed. The data backlog will be resolved shortly.Oct <var data-var='date'> 6</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 6</var>, <var data-var='time'>09:58</var> PDT Update - We will be undergoing scheduled maintenance during this time.Oct <var data-var='date'> 6</var>, <var data-var='time'>09:54</var> PDT Scheduled - Please be advised of scheduled infrastructure upgrades on Mon., Oct. 6 to enhance PowerTrack's performance and reliability. When: Mon., Oct. 6: •	7:00 p.m. PST (Pacific) •	8:00 p.m. MST (Mountain) •	9:00 p.m. CST (Central) •	10:00 p.m. EST (Eastern) Tues., Oct. 7: •	5:00 a.m. CET (Central European) •	11:00 a.m. JST (Japan) What to Expect: •	Data ingestion delays: Up to 30 minutes •	Brief service interruptions: You may be logged off and experience intermittent access issues

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Recent AlsoEnergy events

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