Mar <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> EST Resolved - We recently identified and resolved an issue affecting some plugins initialized through the Alloy SDK. For a subset of SDK Plugins, applications initializing the SDK may have experienced unexpected behavior, which could present as UI instability or premature close events. We mitigated the issue by rolling back a recent SDK change. Following the rollback, normal plugin behavior was restored. If you continue to experience any issues, please contact Alloy Support.

SDK Initialization Issue Affecting Some SDK Plugins

Mar <var data-var='date'> 4</var>, <var data-var='time'>23:00</var> EST Resolved - Between March 4 at 11:00 PM ET and March 5 at 10:07 AM ET, we experienced an elevated rate of memory-related errors impacting evaluations running through JQ input attributes. As a result, some evaluations returned a null value for the input attribute instead of the correct value, potentially interrupting decisioning in the Workflow. Impacted applications would need to be re-run. Only workflows using input attributes with JQ were impacted; other Workflow logic was not impacted. The issue has been identified and resolved, and all systems are now operating normally.

[Retroactive] Elevated JQ Evaluation Memory Errors

Mar <var data-var='date'> 3</var>, <var data-var='time'>04:30</var> EST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>14</var>, <var data-var='time'>16:03</var> EST Scheduled - To enhance stability of our product, Alloy’s database will undergo a required upgrade on 03 March 2026 between 04:00 and 04:30 AM EST. During this time, you may experience brief API unavailability or increased errors. Please be sure to resend failed applications if you get a 206 or 5xx error message from us during the maintenance window. If you have additional questions regarding this scheduled maintenance, please contact us at support@alloy.com.

Database Maintenance

Feb <var data-var='date'>24</var>, <var data-var='time'>05:00</var> EST Resolved - API functionality has been fully restored. We are continuing to investigate the impact and look into root causes.Feb <var data-var='date'>24</var>, <var data-var='time'>04:30</var> EST Investigating - Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

API Downtime

Feb <var data-var='date'>19</var>, <var data-var='time'>20:03</var> EST Resolved - Realtime webhook processing has been fully restored, and has maintained stability after monitoring. All new webhook events are now completing in realtime as expected. To further strengthen system stability, the engineering team has deployed an additional mitigation to prevent webhook queue backlogging under similar spike conditions. A thorough postmortem will be completed a Root Cause Analysis (RCA) can be shared with customers - please email support@alloy.com if you would like to receive the RCA. We are also investing in further improvements to the reliability and resiliency of our webhook queueing mechanism in the future to prevent event loss in the future. Please note, action is required to ensure applications process: During the incident, webhook events generated between 2:24 PM - 4:38 PM ET and 5:42 - 5:45 ET were not successfully processed and were permanently lost. Webhooks generated outside of this time window were not impacted. This issue affects applications that are stuck at a Journey step dependent on an Alloy webhook response to proceed (for example, action nodes), as well as applications that completed with a Manual Review outcome but are not reflecting back in core after review. Applications submitted during the affected window that are currently blocked due to a missing webhook dependency will need to be replayed. We recommend resubmitting those applications via API. Re-running an application will leverage cached data by default and will not trigger new calls to external data vendors.Feb <var data-var='date'>19</var>, <var data-var='time'>18:03</var> EST Monitoring - Realtime webhook processing has been fully restored. All new webhook events are now completing in realtime as expected. During the incident, webhook events generated between 2:24 PM - 4:38 PM ET and 5:42 - 5:45 ET were not successfully processed and were permanently lost. Webhooks generated outside of this time window were not impacted. This issue affects applications that are stuck at a Journey step dependent on an Alloy webhook response to proceed (for example, action nodes), as well as applications that completed with a Manual Review outcome but are not reflecting back in core after review. Applications submitted during the affected window that are currently blocked due to a missing webhook dependency will need to be replayed. We recommend resubmitting those applications via API. Re-running an application will leverage cached data by default and will not trigger new calls to external data vendors. A thorough postmortem will be completed a Root Cause Analysis (RCA) can be shared with customers - please email support@alloy.com if you would like to receive the RCA. We are also investing in further improvements to the reliability and resiliency of our webhook queueing mechanism in the future to prevent event loss in the future.Feb <var data-var='date'>19</var>, <var data-var='time'>15:49</var> EST Identified - We are currently experiencing delays in realtime webhook processing. The root cause has been identified and we are applying mitigation measures. We are now monitoring recovery as the processing queue returns to normal levels. Webhook events continue to be accepted; however, processing and delivery responses may be delayed until the existing backlog has been fully cleared.

Webhook Processing Delays

Feb <var data-var='date'>17</var>, <var data-var='time'>16:14</var> EST Resolved - The root cause has been identified. Response times for the Dashboard and API have returned to normal levels since 3:46 PM ET.Feb <var data-var='date'>17</var>, <var data-var='time'>16:03</var> EST Investigating - We are currently investigating reports of elevated response times that affect both the Alloy Dashboard and API. Some customers may experience slower load times for the dashboard and longer response times for the API. Our engineering team is actively investigating.

Increased Response Times for Dashboard and API

Feb <var data-var='date'> 2</var>, <var data-var='time'>12:27</var> EST Resolved - Between 11:20 AM and 12:04 PM ET, some workflows returned a 500 error when attempting to save a new version. Existing workflow versions and decisioning on existing workflow versions were not impacted. Once the root cause was identified as a previous code change, the issue was resolved at 12:04 PM ET when the affected change was rolled back, and all functionality related to workflow version saving was fully restored.

[Retroactive] Errors When Saving New Workflow Versions

Jan <var data-var='date'> 8</var>, <var data-var='time'>16:30</var> EST Resolved - A fix has been implemented and all systems are operational.Jan <var data-var='date'> 8</var>, <var data-var='time'>15:39</var> EST Update - We are still investigating this issue and will provide another update as soon as more information is available.Jan <var data-var='date'> 8</var>, <var data-var='time'>14:22</var> EST Update - Our team continues to investigate the issue. At this time, there is no new information to share, but we are actively working to identify the root cause and will share updates as soon as possible.Jan <var data-var='date'> 8</var>, <var data-var='time'>13:43</var> EST Investigating - We are currently investigating an issue where Journey Analytics pages, Investigation detail pages, Fraud Attack Radar, and some Evaluation detail pages may not be loading data as expected. The issue is intermittent, and not all pages are impacted. Decisioning is not impacted. Journey Applications and Evaluations are completing successfully.

Some Analytics and Detail Pages Not Loading Data

Jan <var data-var='date'> 2</var>, <var data-var='time'>17:05</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'> 2</var>, <var data-var='time'>16:58</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'> 2</var>, <var data-var='time'>16:15</var> EST Investigating - We are currently investigating an issue where Journey Analytics pages, Investigation detail pages, Fraud Attack Radar, and some Evaluation detail pages may not be loading data as expected. The issue is intermittent, and not all pages are impacted. Decisioning is not impacted. Journey Applications and Evaluations are completing successfully.

Dec <var data-var='date'> 3</var>, <var data-var='time'>17:51</var> EST Resolved - The OpenCorporates team has assisted in resolving the issue, and the OpenCorporates data service is now fully operational. Any applications that previously failed due to this incident can now be re-run.Dec <var data-var='date'> 3</var>, <var data-var='time'>13:37</var> EST Investigating - Our monitoring has detected that calls to the OpenCorporates data integration are failing since Dec 2nd 4:52 PM ET. Requests are returning a 403 “Rate limit exceeded” error. We’re currently investigating and working with urgency with the OpenCorporates team to troubleshoot.

Integration Downtime: OpenCorporates

Nov <var data-var='date'>18</var>, <var data-var='time'>10:08</var> EST Resolved - Alloy is observing error rates have decreased across all impacted services as of 9:36 AM ET. CloudFlare has confirmed a fix has been implemented as of 9:42 AM ET. More information about the CloudFlare outage can be found here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7Nov <var data-var='date'>18</var>, <var data-var='time'>08:52</var> EST Update - Our monitoring has detected that the services Middesk, Iovation, Iovation Registration, and Zenwork Compliancely TIN Match are seeing full downtime due to a CloudFlare outage. We have reached out to the services for more information, and we are awaiting resolution from CloudFlare. We will periodically update the status page as we learn more. More information about the CloudFlare outage can be found here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7Nov <var data-var='date'>18</var>, <var data-var='time'>08:37</var> EST Investigating - A widespread Cloudflare outage is impacting multiple services, including Iovation and Middesk. We are monitoring the situation and investigating possible mitigation.

CloudFlare incident causing increased errors for data services

Nov <var data-var='date'> 3</var>, <var data-var='time'>12:20</var> EST Resolved - Our monitoring confirms that processing has returned to normal. We have not observed any further errors since 12:20 PM ET. Any applications that failed during this period can now be re-run successfully.Nov <var data-var='date'> 3</var>, <var data-var='time'>12:06</var> EST Investigating - Our monitoring has detected that calls to Experian are failing

Integration Downtime: Experian

Oct <var data-var='date'>28</var>, <var data-var='time'>23:30</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>28</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>23</var>, <var data-var='time'>17:25</var> EDT Scheduled - To enhance the security and stability of our product, Alloy will be performing a required database upgrade on October 28th, between 11:00 PM and 11:30 PM EDT. During this time, you may experience Alloy SDK unavailability or increased errors. All other alloy products: Dashboard, API, and Outgoing Webhooks, will remain fully operational. If you have any questions regarding this scheduled maintenance, please contact us at support@alloy.com

Database maintenance

Oct <var data-var='date'>21</var>, <var data-var='time'>05:30</var> EDT Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>21</var>, <var data-var='time'>04:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>16</var>, <var data-var='time'>16:51</var> EDT Scheduled - To enhance the security and stability of our product, Alloy will be performing a required database upgrade on October 21st, between 04:30 AM and 05:30 AM EDT. During this time, you may experience higher latency on the following Alloy Dashboard pages: - Entities list view (and review queue) - Evaluations list view - Investigations queue - Journey applications queue - Journey alerts queue - Workflow analytics All other Dashboard pages, as well as the API, SDK, and Outgoing Webhooks, will remain fully operational. If you have any questions regarding this scheduled maintenance, please contact us at support@alloy.com

Low impact database upgrade

Oct <var data-var='date'>20</var>, <var data-var='time'>23:52</var> EDT Resolved - As of 11:44 PM ET, the webhook backlog has been fully processed, and real-time webhook processing has been restored. All major Alloy services are now fully operational, with performance metrics and latency levels remaining stable. Our teams continue to work closely with AWS and the third-party vendor to complete a comprehensive post-mortem. We will share a Root Cause Analysis (RCA) once that review is finalized. If you’d like to receive the RCA once it's available, please email support@alloy.com . We appreciate your patience and understanding throughout this incident.Oct <var data-var='date'>20</var>, <var data-var='time'>21:39</var> EDT Update - We’re pleased to share that normal operations have been restored for all major components. System latencies and performance metrics have returned to expected levels. All internal tests are passing, and we are no longer seeing errors related to the third-party component. Our teams work closely with AWS and the third-party vendor to conduct a comprehensive post mortem of the incident. We will share a Root Cause Analysis report once this review is complete. Please email support@alloy.com if you would like the RCA once it’s available. Please note that real-time processing of Webhooks is still delayed. Until our queue clears there will be delayed Webhooks. The queue is at about 60% cleared. We appreciate your patience and understanding throughout this event.Oct <var data-var='date'>20</var>, <var data-var='time'>20:46</var> EDT Monitoring - We’ve completed a release to production after confirming that all errors were resolved in staging. The production environment is now showing signs of recovery. We are actively monitoring progress. Additionally, we are still waiting for the webhook backlog to clear. Real-time processing of webhooks remains delayed until the queue is fully processed.Oct <var data-var='date'>20</var>, <var data-var='time'>20:16</var> EDT Update - Following a best-practice recommendation from our third-party vendor, we are deploying a change to our staging environment for validation and testing. We’ll proceed to production once we confirm the fix is effective. Next update to come after we complete the staging release and confirm results - we’ll aim for an update in about 30 minutes. Additionally, the webhook backlog continues to clear. Real-time processing of webhooks remains delayed until the queue is fully processed.Oct <var data-var='date'>20</var>, <var data-var='time'>18:42</var> EDT Update - We believe we have identified a third-party component that is throttling requests as part of recovery efforts to mitigate the ongoing impact from the AWS outage. This throttling is contributing to elevated network latency across Alloy services. We are optimistic that we can mitigate some of this impact with changes on our side and are actively working on those adjustments now. We will post another update at 8 PM ET or once substantial updates become available.Oct <var data-var='date'>20</var>, <var data-var='time'>17:57</var> EDT Update - AWS continues to experience residual latency. All components are currently seeing elevated latency. Our engineering team is recycling service pods, and we are beginning to see signs of recovery. We are also investigating additional areas to further mitigate the impact. We will continue to closely monitor performance and share updates as they become available.Oct <var data-var='date'>20</var>, <var data-var='time'>17:01</var> EDT Update - At this point, we again unfortunately have no substantial update to share. We continue to investigate this with AWS at the highest priority.Oct <var data-var='date'>20</var>, <var data-var='time'>16:32</var> EDT Update - We are continuing to investigate connectivity issues within our cloud services. Customers may also experience Dashboard slowness while the issue persists. We’ll provide further updates as more information becomes available.Oct <var data-var='date'>20</var>, <var data-var='time'>16:21</var> EDT Update - We are continuing to investigate connectivity issues within our cloud services. Customers may experience API timeouts while the issue persists. The dashboard remains fully operational. Webhooks are not impacted by the connectivity issues, but are still experiencing real-time processing delays as we continue clearing the backlog. We’ll provide further updates as more information becomes available.Oct <var data-var='date'>20</var>, <var data-var='time'>15:51</var> EDT Investigating - Our monitoring has detected an increase in automated test failures, and our engineering team is currently investigating.Oct <var data-var='date'>20</var>, <var data-var='time'>15:05</var> EDT Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>20</var>, <var data-var='time'>15:02</var> EDT Monitoring - Network connectivity issues have been resolved. The Alloy Engineering team has rebuilt internal queues at 2:40 PM ET, and we are now seeing internal tests are now passing. - Webhooks: Backlog is still clearing. Realtime webhooks will continue to experience significant delays until the backlogged queue clears. - Dashboard: Has been restored to full functionality. - Journeys: Recovery is in progress. Journey Applications are starting to progress. - API: API latencies have resolved. We are continuing to monitor system performance as services come back online. We will be doing a root cause analysis into the full scope of impact. Further updates will be shared as recovery progresses.Oct <var data-var='date'>20</var>, <var data-var='time'>14:32</var> EDT Update - AWS has reported progress in EC2 recovery, but Alloy’s full recovery remains dependent on AWS systems stabilizing. At this time, we are observing the following: - Webhooks: Backlog processing has begun, but a large queue remains. Real-time webhook delivery continues to experience delays. - Journeys: There continue to be intermittent Journeys failures. Some Journey Applications are failing to write to S3 - those will need to be retried once the incident is resolved. - Customer Dashboard: Intermittent latency may occur when loading or navigating the dashboard. - API: Intermittent latency persists for some requests. Our team continues to closely monitor AWS recovery and system performance. We’ll provide further updates as additional progress is made as close to 30 minute intervals as possible.Oct <var data-var='date'>20</var>, <var data-var='time'>13:37</var> EDT Update - At this point, we unfortunately have no substantial update to share. We continue to investigate this with AWS at the highest priority. Thank you for the ongoing patience. We will keep you updated every 30 minutes or as more substantial information becomes available.Oct <var data-var='date'>20</var>, <var data-var='time'>13:07</var> EDT Update - AWS continues to investigate ongoing EC2 and networking issues. Alloy services remain impacted. Our team remains in contact with AWS and will share updates every 30 minutes or as more substantial information becomes available.Oct <var data-var='date'>20</var>, <var data-var='time'>12:31</var> EDT Update - We are still investigating the issue. AWS has implemented additional mitigation steps and is observing some recovery, but operations remain degraded and have not been fully restored. Alloy systems have not yet stabilized, and we are working closely with AWS support to restore full functionality.Oct <var data-var='date'>20</var>, <var data-var='time'>12:02</var> EDT Update - We are still addressing the issues following the recent AWS outage - you can follow their status at https://health.aws.amazon.com/health/status. Customers may experience issues in the following areas: - API: We are investigating intermittent unavailability in the API. Requests may return 5XX errors. - Journeys and Webhooks: Ongoing latency as the Alloy Engineering team continues to work on resolution. If there were any Journey Applications in a pending state at 11:29 AM ET they will not complete successfully, and any associated asynchronous tasks have been lost. If a Journey Application was run during this time and is not in a terminal state (e.g., Approved or Denied) - such as those waiting on step-ups or webhook actions - it will remain in an incomplete state. API calls for these applications will need to be re-run. - Logging into Alloy and Dashboard: Intermittent may occur while logging in, navigating the dashboard, or submitting reviews. Some users may intermittently see gateway timeout errors or blank screens. - Third party integrations: Services that depend on AWS may also experience degraded performance, causing applications to fail and result in partial results. Our engineering team is actively working to restore all services to full capacity as quickly as possible. We’ll continue to provide updates as more information becomes availableOct <var data-var='date'>20</var>, <var data-var='time'>11:26</var> EDT Update - We are still addressing the issues following the recent AWS outage. Customers may experience issues in the following areas: - API: We are investigating unavailability in the API. Requests may return 5XX errors. - Journeys and Webhooks: Ongoing latency as the Alloy Engineering team continues to work on resolution. - Logging into Alloy and Dashboard: Latency may occur while logging in, navigating the dashboard, or submitting reviews. Some users may intermittently see gateway timeout errors. - Data Vendor: Services that depend on AWS may also experience degraded performance, causing applications to fail and result in partial results. We appreciate your patience as our team continues to work toward full restoration of service.Oct <var data-var='date'>20</var>, <var data-var='time'>10:27</var> EDT Update - We are still addressing the issues after the AWS outage. Alloy Engineering team is working on resolving the ongoing latency issues with Journeys and Webhooks. Any vendors that depend on AWS may also be experiencing degraded performance at the moment.Oct <var data-var='date'>20</var>, <var data-var='time'>09:02</var> EDT Update - Clients on /evaluations are not impacted. Clients implemented on Journeys may experience delayed journey API response and delayed webhooks that will self resolve. The is no data loss and no need for retries at this timeOct <var data-var='date'>20</var>, <var data-var='time'>08:51</var> EDT Update - We are still working on resolving issues related to Webhooks processing. Customers may experience issues with Journey Application processing in this timeOct <var data-var='date'>20</var>, <var data-var='time'>07:09</var> EDT Investigating - We are investigating ripple effects of the cloud outage on our outgoing webhooks and journeys processing.Oct <var data-var='date'>20</var>, <var data-var='time'>05:48</var> EDT Monitoring - Our cloud provider confirmed there were service outages and have since released a fix. We are monitoring as systems recover.Oct <var data-var='date'>20</var>, <var data-var='time'>03:43</var> EDT Identified - We have identified an issue with our cloud provider and are waiting for additional informationOct <var data-var='date'>20</var>, <var data-var='time'>03:15</var> EDT Investigating - Our API integration tests have encountered an increase in errors. We are currently investigating. Stay tuned for updates.

Increased API Errors - Cloud Provider Issues

Oct <var data-var='date'>17</var>, <var data-var='time'>19:09</var> EDT Resolved - Our monitoring confirms that processing has returned to normal. We have not observed any further errors since 7:01 PM ET. Any applications that failed during this period can now be re-run successfully.Oct <var data-var='date'>17</var>, <var data-var='time'>16:20</var> EDT Identified - TransUnion has provided an update: they've identified an issue that could be intermittently impacting some API calls. Their engineers are actively working to mitigate the issue. We will keep you posted as more information becomes available.Oct <var data-var='date'>17</var>, <var data-var='time'>15:44</var> EDT Investigating - Our monitoring has detected that calls to Iovation are failing, requests are returning a “Internal Error” response. We’re awaiting resolution from the Iovation team.

Integration Downtime: Iovation

Oct <var data-var='date'>17</var>, <var data-var='time'>18:19</var> EDT Resolved - Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 6:02 PM ET. Any applications that failed during this period can now be re-run successfully.Oct <var data-var='date'>17</var>, <var data-var='time'>18:07</var> EDT Investigating - Our monitoring has detected that calls to ComplyAdvantage are failing, requests are returning a "timeout of 19000ms exceeded" error. The ComplyAdvantage team has confirmed they're aware of the incident and are investigating. We’re awaiting resolution from the ComplyAdvantage team.

Integration Downtime: ComplyAdvantage

Oct <var data-var='date'> 8</var>, <var data-var='time'>17:41</var> EDT Resolved - Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 4:46 PM ET. Any applications that failed during this period can now be re-run successfully.Oct <var data-var='date'> 8</var>, <var data-var='time'>16:11</var> EDT Investigating - Our monitoring has detected that calls to this service are failing, requests are returning a “Gateway” error with a 5XX response. We’re awaiting resolution from the LexisNexis team.

Integration Downtime: LexisNexis InstantID, InstantIDBusinessV2, Enhanced Person Search, AccurintPerson, AccurintBusiness

Oct <var data-var='date'> 8</var>, <var data-var='time'>17:41</var> EDT Resolved - Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 4:46 PM ET. Any applications that failed during this period can now be re-run successfully.Oct <var data-var='date'> 8</var>, <var data-var='time'>16:12</var> EDT Investigating - Our monitoring has detected that calls to this service are failing, requests are returning a “Gateway” error with a 5XX response. We’re awaiting resolution from the Equifax team.

Integration Downtime: EquifaxXML

Oct <var data-var='date'> 8</var>, <var data-var='time'>17:40</var> EDT Resolved - Our monitoring confirms that processing has returned to normal. We have not observed any timeout errors since 4:46 PM ET. Any applications that failed during this period can now be re-run successfully.Oct <var data-var='date'> 8</var>, <var data-var='time'>16:12</var> EDT Investigating - Our monitoring has detected that calls to this service are failing, requests are returning a “Gateway” error with a 5XX response. We’re awaiting resolution from the GBG team.

Integration Downtime: GBG ExpectID

Sep <var data-var='date'>29</var>, <var data-var='time'>14:16</var> EDT Resolved - Our SMS vendor has confirmed that around 11:43 AM ET, there were SMS delivery delays when sending messages To T-mobile Network in the USA. They are now observing recovery when sending SMS messages over T-mobile and we’ve received confirmed reports from customers as well.Sep <var data-var='date'>29</var>, <var data-var='time'>13:40</var> EDT Investigating - We are currently investigating reports that some users are not receiving MFA codes via text message. This only impacts users that rely on MFA codes delivered by SMS. Our team is actively working with our SMS vendor to identify and resolve the issue. If you’re unable to log in because you aren't receiving an SMS code, please reach out to your account's administrator to reset your MFA settings so you can switch to using an Authenticator App (such as Google Authenticator, Authy, or Microsoft Authenticator) instead of SMS codes. We will provide updates here as we learn more.

MFA Codes Not Delivering via SMS

Sep <var data-var='date'>21</var>, <var data-var='time'>00:00</var> EDT Resolved - We have detected that calls to Qualifile were failing from 12:01AM ET due to a Qualifile maintenance window. We are monitoring to determine when their system is back up. We have confirmed that Qualifile processing has returned to normal. We have not observed any timeout errors since 2:03 PM ET. Any applications that failed during this period can now be re-run successfully.

Integration Downtime: Qualifile

Sep <var data-var='date'>20</var>, <var data-var='time'>12:32</var> EDT Resolved - We are resolving this incident after affected customers confirmed that updating their allowlisted domain .*alloy.com in their security vendor restored dashboard access. The issue was limited to customers who control Alloy dashboard access via Allowlisted IPs and use a security vendor that routes traffic over dedicated IPs based on domain.Sep <var data-var='date'>19</var>, <var data-var='time'>18:47</var> EDT Update - Customers who use a security vendor to allowlist domains for making outbound requests though specific IPs to Alloy must now allowlist the new *.alloy.com domain. Example vendors include (but are not limited to) Zscaler, Cloudflare, Optimum, and Charter Communications.Sep <var data-var='date'>19</var>, <var data-var='time'>16:35</var> EDT Update - As part of our vanity domain rollout, Alloy’s dashboard domain has been updated from app.alloy.co to app.alloy.com. Customers using Zscaler will need to update their configuration to allowlist the following domain: *.alloy.com. This will allow specific hostnames go through specific outbound IPs, which have already been allowlisted in the Alloy dashboard settings, instead of Zscaler’s public IPs for generic outbound traffic.Sep <var data-var='date'>19</var>, <var data-var='time'>14:52</var> EDT Identified - We’ve determined that the login issues are specifically related to connections routed through Zscaler. Customers utilizing Zscaler solutions for secure internet access and experiencing difficulties logging into Alloy are recommended to reach out directly to Zscaler Support for assistance.Sep <var data-var='date'>19</var>, <var data-var='time'>14:13</var> EDT Investigating - We’re investigating reports of login failures affecting only customers who limit Alloy dashboard access via Allowlisted IPs. All other services and login methods remain fully operational. Our team is actively investigating and we will share updates as they become available.

Investigating Login Issues

Sep <var data-var='date'>10</var>, <var data-var='time'>15:49</var> EDT Resolved - We’ve resolved the issue that was causing the 403 errors, and our systems have returned to normal operations. Thank you for your patience while we worked to address this.Sep <var data-var='date'>10</var>, <var data-var='time'>14:55</var> EDT Investigating - We have identified a spike in 403 authentication errors in the Alloy dashboard as of around 14:30 ET. We are currently investigating.

Spike in authentication errors

Aug <var data-var='date'>30</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>30</var>, <var data-var='time'>06:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>18</var>, <var data-var='time'>18:36</var> EDT Scheduled - To enhance stability of our product, Alloy’s database will undergo a required upgrade on August 30th 2025 between 06:30 and 07:00 AM EDT. During this time, you may experience brief API unavailability or increased errors. Please be sure to resend failed applications if you get a 206 or 5xx error message from us during the maintenance window. If you have additional questions regarding this scheduled maintenance, please contact us at support@alloy.com.

Is Alloy down?

Alloy status is UP

Lastest published events

SDK Initialization Issue Affecting Some SDK Plugins

[Retroactive] Elevated JQ Evaluation Memory Errors

Database Maintenance

Alloy Services, Components and Regions

Recent Alloy events

SDK Initialization Issue Affecting Some SDK Plugins

[Retroactive] Elevated JQ Evaluation Memory Errors

Database Maintenance

API Downtime

Webhook Processing Delays

Increased Response Times for Dashboard and API

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Is Alloy down?

Alloy status is UP

Lastest published events

SDK Initialization Issue Affecting Some SDK Plugins

[Retroactive] Elevated JQ Evaluation Memory Errors

Database Maintenance

Alloy Services, Components and Regions

Recent Alloy events

SDK Initialization Issue Affecting Some SDK Plugins

[Retroactive] Elevated JQ Evaluation Memory Errors

Database Maintenance

API Downtime

Webhook Processing Delays

Increased Response Times for Dashboard and API

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!