Aug <var data-var='date'>18</var>, <var data-var='time'>23:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>21:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>18</var>, <var data-var='time'>10:10</var> CDT Scheduled - We’ll be performing scheduled maintenance on some components of Fortra's Alert Logic. When: 9pm to 11pm CT on August 18, 2025. Impact: Email notifications may be delayed for some legacy product functions. Who’s affected: Potentially any users of Fortra's Alert Logic Threat Manager, Log Manager, or Cloud Defender products. Who's not affected: Users of Fortra's Alert Logic MDR, XDR, and Managed WAF products. Affected notification types: Log collection alerts, threat manager collection alerts, appliance health alerts, and legacy report/scan ready reports. Unaffected notification types: Incident alert emails, log search/correlation emails, and all other alert types not mentioned above. Please note that SOC escalation by phone, email, and support ticketing will also continue as normal. Thanks for your understanding as we work to improve the service.

Scheduled Maintenance to Fortra's Alert Logic

Jun <var data-var='date'>21</var>, <var data-var='time'>06:30</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>22:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>17:55</var> CDT Scheduled - Fortra will be upgrading Infrastructure supporting the Alert Logic Extended Endpoint Protection (EEP) service. During the window, existing agent protection will remain in place. However, new agent installation, alert visibility in the customer console, and the ability to take endpoint action using the customer console will be impacted. This change impacts the above activities. Other agents technologies are not affected, including the Alert Logic Linux and Windows agents used by all Alert Logic customers, and Fortra EDR agent used by Fortra XDR customers.

Scheduled Maintenance to Extended Endpoint Protection (EEP)

May <var data-var='date'>28</var>, <var data-var='time'>14:18</var> CDT Resolved - The issue affecting the Console has been resolved and all services should now be operating normally. Thanks for your patience throughout this issue. If you have any questions or concerns please feel free to contact us via phone, email, or through the Fortra Support Portal. May <var data-var='date'>28</var>, <var data-var='time'>11:35</var> CDT Monitoring - We've applied fixes to the affected services and are now seeing signs of recovery. Testing is in progress, and once complete, we'll provide another update to let you know when service is fully restored. May <var data-var='date'>28</var>, <var data-var='time'>10:01</var> CDT Update - Our team is still working hard to restore service for you. The root cause of the problem is understood and our recovery plan is in progress. We'll provide another update as soon as we're able to confirm that service is back up, or if there's a significant change. Thanks for your patience during this issue. If you'd like to speak with us about this before the next update, please contact us here: US: 877.484.8383 UK: +44 (0) 203 011 5533 May <var data-var='date'>28</var>, <var data-var='time'>06:34</var> CDT Identified - We've identified an issue which is affecting login services for some users of Fortra's Alert Logic Console. You might be unable to authenticate when using the "Log In With Fortra" option. Fortra's engineering teams are doing everything we can do get this fixed quickly. We're sorry for the disruption and will provide an update as soon as we can. If there's anything we can help with in the meantime please get in touch: US: 877.484.8383 UK: +44 (0) 203 011 5533

Console Login Issues

Feb <var data-var='date'>17</var>, <var data-var='time'>15:59</var> CST Resolved - The issue affecting incidents has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com. Feb <var data-var='date'>17</var>, <var data-var='time'>14:37</var> CST Monitoring - We have implemented a fix for the issue affecting incidents and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed. Feb <var data-var='date'>17</var>, <var data-var='time'>13:31</var> CST Investigating - We are currently investigating an issue that may causing a delay in the creation of incidents in US-East-1. We will provide an update as soon as we have more information.

Delayed Incident Generation

Aug <var data-var='date'>24</var>, <var data-var='time'>11:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>09:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>16</var>, <var data-var='time'>10:13</var> CDT Scheduled - Fortra will be performing essential maintenance on its authentication and identity systems on Saturday, August 24th, from 9:00 AM to 11:00 AM CT. This update will require a brief downtime of approximately 30-60 minutes. During this period, users will be unable to log into the Alert Logic Console. Additionally, any active sessions will be terminated, and unsaved work may be lost. Security monitoring and incident escalation will continue as usual during this downtime. We apologize for any inconvenience and appreciate your understanding as we work to improve our platform.

Scheduled Maintenance

Jun <var data-var='date'>18</var>, <var data-var='time'>15:37</var> CDT Resolved - The issue affecting PCI scanning has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com. Jun <var data-var='date'>18</var>, <var data-var='time'>15:02</var> CDT Monitoring - We have implemented a fix for the issue affecting Alert Logic PCI scanning and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed. Jun <var data-var='date'>18</var>, <var data-var='time'>14:10</var> CDT Update - We continue to work on a fix for this issue. Jun <var data-var='date'>18</var>, <var data-var='time'>13:04</var> CDT Update - We continue to work on a fix for this issue. Jun <var data-var='date'>18</var>, <var data-var='time'>12:44</var> CDT Identified - We have identified an issue affecting customer PCI scanning and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

Unavailability to Alert Logic PCI scanning

May <var data-var='date'>20</var>, <var data-var='time'>16:56</var> CDT Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>16:19</var> CDT Monitoring - Alert Logic customers may experience intermittent issues when attempting to connect to our phone system. If you are experiencing issues please navigate to our support portal https://support.alertlogic.com/hc/en-us or reach out to support@alertlogic.com and your case will be reviewed.

Degradation to Alert Logic customer support systems

May <var data-var='date'>17</var>, <var data-var='time'>02:07</var> CDT Resolved - After a period of monitoring, we can confirm that this issue is resolved. May <var data-var='date'>16</var>, <var data-var='time'>16:16</var> CDT Update - We are continuing to investigate this issue. May <var data-var='date'>16</var>, <var data-var='time'>16:16</var> CDT Investigating - We are currently investigating an issue affecting incidents for some customers in US-East. We apologize for any inconvenience this may cause and will provide updates as they are available.

Issue affecting incidents | US-East

Feb <var data-var='date'>11</var>, <var data-var='time'>02:00</var> CST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>11</var>, <var data-var='time'>00:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 2</var>, <var data-var='time'>04:44</var> CST Scheduled - We will be performing scheduled maintenance to Alert Logic reporting infrastructure on February 11, 2024. This will affect customers in all regions. The Alert Logic Console will be available throughout this maintenance, however, reports in the 'Validate > Reports' section will be unavailable. No action is required from Alert Logic customers. Should you have any inquiries about this maintenance, please don't hesitate to reach out to us at support@alertlogic.com.

Scheduled maintenance to Alert Logic reporting infrastructure

Nov <var data-var='date'>30</var>, <var data-var='time'>15:53</var> CST Resolved - The issue affecting the Alert Logic Console has been resolved. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com. Nov <var data-var='date'>30</var>, <var data-var='time'>14:44</var> CST Update - We have implemented a fix and are continuing to monitor the issue to ensure stability of service. Nov <var data-var='date'>30</var>, <var data-var='time'>13:46</var> CST Update - This issue is currently affecting access to the Alert Logic Console. Some users may experience performance issues when using the service. Our teams are investigating the issue with high priority. Nov <var data-var='date'>30</var>, <var data-var='time'>12:38</var> CST Monitoring - We have implemented a fix and are continuing to monitor the issue. We have validated that services are operational across all regions. Nov <var data-var='date'>30</var>, <var data-var='time'>11:39</var> CST Identified - We have identified the issue affecting the Alert Logic Console and are releasing the fix. We are seeing improvements to Console access in all regions. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information. Nov <var data-var='date'>30</var>, <var data-var='time'>11:00</var> CST Update - We continue to investigate this issue. Scheduled scans may fail to complete at this time, however once services are restored, affected scans will be retried. Nov <var data-var='date'>30</var>, <var data-var='time'>10:24</var> CST Investigating - We are currently investigating an issue that is affecting access to the Alert Logic Console. We will provide an update as soon as we have more information.

Alert Logic Console authentication issues

Nov <var data-var='date'> 8</var>, <var data-var='time'>10:27</var> CST Resolved - The issue affecting visibility into assets has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com. Nov <var data-var='date'> 8</var>, <var data-var='time'>09:10</var> CST Update - We have implemented a fix for the issue affecting the assets service and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed. Nov <var data-var='date'> 8</var>, <var data-var='time'>07:06</var> CST Identified - We have identified an issue affecting visibility into assets for customers in the US region and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

Degradation to asset visibility for US customers

Oct <var data-var='date'> 2</var>, <var data-var='time'>12:00</var> CDT Resolved - Following an extended period of monitoring, this incident is now resolved. If you experience any further issues, please contact support@alertlogic.com. Sep <var data-var='date'>28</var>, <var data-var='time'>13:45</var> CDT Monitoring - We have found that this issue impacted a subset of Network IDS appliances, spanning the period of September 15th until resolution on September 28th. Customers impacted by this issue may notice delayed timestamps in event data and any resulting incidents. This incident will remain in a monitoring state as we continue to review the fix. Sep <var data-var='date'>28</var>, <var data-var='time'>10:14</var> CDT Update - We are seeing improvements to the health of affected appliances and continue to address this issue. Sep <var data-var='date'>28</var>, <var data-var='time'>08:51</var> CDT Update - We continue to address this issue and are nearing resolution. Sep <var data-var='date'>28</var>, <var data-var='time'>07:30</var> CDT Update - We continue to work on this issue. Sep <var data-var='date'>28</var>, <var data-var='time'>06:46</var> CDT Identified - We have identified an issue affecting Network IDS appliance reporting and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

Impact to Network IDS appliances in all regions

Sep <var data-var='date'>25</var>, <var data-var='time'>12:34</var> CDT Resolved - The issue affecting WAF configuration page has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com. Sep <var data-var='date'>25</var>, <var data-var='time'>10:50</var> CDT Monitoring - We have implemented a fix for the issue affecting the WAF configuration page and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed. Sep <var data-var='date'>25</var>, <var data-var='time'>10:15</var> CDT Investigating - We are currently investigating an issue that may be impacting the availability of the WAF configuration page in the Alert Logic MDR Console for customers in US-East-1. We will provide an update as soon as we have more information.

WAF configuration page not loading for MDR customers | US-East

Sep <var data-var='date'>15</var>, <var data-var='time'>10:00</var> CDT Resolved - We experienced an issue regarding scheduled PCI scans that impacted some of our US-based customers between September 15 to September 25. If your PCI scan wasn't executed during this timeframe, please follow these steps to reschedule: - Open the Alert Logic Console and select the menu icon, then click 'Configure' - Choose 'PCI Scanning' and select the scan policy you wish to reschedule. - In the 'Scan Schedule' section, set the desired scan time, frequency, and your timezone. - Press 'Submit PCI scan job'. We apologize for any inconvenience this may have caused. If you experience any further issues, please contact support@alertlogic.com.

Failed execution of scheduled PCI scans | US regions

Aug <var data-var='date'> 1</var>, <var data-var='time'>09:00</var> CDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>13:41</var> CDT Scheduled - Scheduled maintenance to Alert Logic log parsers is set to take place in all regions on August 01, 2023. There is no planned impact resulting from this update, and no action is required from Alert Logic customers. Should you have any inquiries about this maintenance, please don't hesitate to reach out to us at support@alertlogic.com.

Scheduled maintenance to Alert Logic log parsers

Jul <var data-var='date'>25</var>, <var data-var='time'>14:38</var> CDT Resolved - The Alert Logic Console is now functioning correctly. The incident is resolved. Jul <var data-var='date'>25</var>, <var data-var='time'>14:23</var> CDT Identified - The issue has been identified. Our engineering teams are working to restore service. Jul <var data-var='date'>25</var>, <var data-var='time'>13:51</var> CDT Investigating - We are currently investigating an issue that is causing degradation to the WAF management portion of the Alert Logic Console. We will provide an update as soon as we have more information.

Degradation to the Alert Logic Console

Jul <var data-var='date'>20</var>, <var data-var='time'>06:45</var> CDT Resolved - The issue affecting the EEP Console for UK customers has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com. Jul <var data-var='date'>20</var>, <var data-var='time'>06:24</var> CDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>20</var>, <var data-var='time'>05:53</var> CDT Identified - We are aware of a problem that is impacting the functionality of the EEP section in the Alert Logic Console specifically for customers in the UK. We are actively addressing this issue and developing a solution. There is no impact to the security output of this product. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

Impact to the EEP page in the Alert Logic Console | UK-West-1

Jul <var data-var='date'>10</var>, <var data-var='time'>16:33</var> CDT Resolved - The issue affecting Assets health stats in the console has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com. Jul <var data-var='date'>10</var>, <var data-var='time'>15:25</var> CDT Monitoring - We have implemented a fix for the issue affecting health stats and have verified that metrics are now visible in the Console. We will continue to monitor the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed. Jul <var data-var='date'>10</var>, <var data-var='time'>14:48</var> CDT Identified - We have identified an issue that may be impacting the visibility of agent and appliance stats in the Alert Logic Console for customers in US-East-1. There is no loss to data as a result of this incident, and stats will continue to be visible in reports. We will provide an update as soon as we have more information.

Degradation to health stats in the Alert Logic Console

Jul <var data-var='date'> 5</var>, <var data-var='time'>10:04</var> CDT Resolved - The issue affecting reports in the Alert Logic Console has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com. Jul <var data-var='date'> 5</var>, <var data-var='time'>08:43</var> CDT Identified - We have identified an issue affecting reports in the Alert Logic Console and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information. Jul <var data-var='date'> 5</var>, <var data-var='time'>08:32</var> CDT Investigating - We are currently investigating an issue that may be impacting reports in the Alert Logic Console for MDR customers. We will provide an update as soon as we have more information.

Degradation to the Reports in the Alert Logic Console | All Regions

Jun <var data-var='date'>30</var>, <var data-var='time'>09:07</var> CDT Resolved - The issue affecting EEP has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com. Jun <var data-var='date'>30</var>, <var data-var='time'>08:08</var> CDT Monitoring - We have implemented a fix for the issue affecting EEP and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed. Jun <var data-var='date'>30</var>, <var data-var='time'>06:08</var> CDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>30</var>, <var data-var='time'>04:53</var> CDT Identified - We have identified an issue affecting EEP and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information. Jun <var data-var='date'>30</var>, <var data-var='time'>04:01</var> CDT Investigating - We are currently investigating an issue that may be impacting the use of Extended Endpoint Protection. We will provide an update as soon as we have more information.

Extended Endpoint Protection issue on Alert Logic backend

Jun <var data-var='date'>13</var>, <var data-var='time'>16:18</var> CDT Resolved - Availability and functionality of the Alert Logic Console is now restored. The incident is resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>15:47</var> CDT Monitoring - We are beginning to see restored service functionality on the Alert Logic Console. The root cause of this issue due to ongoing AWS degradation in the US-East-1 region. We are actively monitoring the situation, and you can find more information at https://health.aws.amazon.com/health/status. Jun <var data-var='date'>13</var>, <var data-var='time'>14:42</var> CDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>13</var>, <var data-var='time'>14:27</var> CDT Investigating - We are currently investigating an issue with the Alert Logic Console. During this time, customers will experience intermittent login failures when attempting to log in. This is affecting customers in all regions.

Alert Logic Console | All Regions

May <var data-var='date'> 3</var>, <var data-var='time'>09:27</var> CDT Resolved - The issue affecting the EEP product has been resolved and all services are operating normally. We apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. If you experience any further issues, please contact support@alertlogic.com. May <var data-var='date'> 3</var>, <var data-var='time'>09:15</var> CDT Monitoring - We have implemented a fix for the issue affecting the EEP product and are currently monitoring the situation to ensure that the issue has been fully resolved. We will continue to provide updates until the incident is closed. May <var data-var='date'> 3</var>, <var data-var='time'>08:48</var> CDT Update - We continue to develop a fix for this issue. May <var data-var='date'> 3</var>, <var data-var='time'>08:04</var> CDT Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 3</var>, <var data-var='time'>08:04</var> CDT Identified - We have identified an issue affecting the Extended Endpoint Protection (EEP) product and are currently working on a fix. We apologize for any inconvenience this may have caused and will provide updates as soon as we have more information.

Degradation to Extended Endpoint Protection (EEP) | US Regions

Mar <var data-var='date'>31</var>, <var data-var='time'>12:38</var> CDT Resolved - The <product> is now fully operational. Thank you for your patience during this time. If you experience any further issues, please contact support@alertlogic.com. Mar <var data-var='date'>31</var>, <var data-var='time'>12:03</var> CDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>31</var>, <var data-var='time'>11:21</var> CDT Monitoring - A fix has been applied and service restoration is underway. Service health validation is being performed. The incident is in a 'Monitoring' state. Mar <var data-var='date'>31</var>, <var data-var='time'>09:18</var> CDT Identified - A technical issue is currently affecting the availability of the Alert Logic family of websites. The root cause has been identified and a fix is being implemented.

Website Availability Issues

Feb <var data-var='date'>26</var>, <var data-var='time'>17:30</var> CST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>25</var>, <var data-var='time'>13:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>15</var>, <var data-var='time'>16:10</var> CST Scheduled - Fortra's Alert Logic will be performing network maintenance in the US-West-1 region during this time. There will be a momentary controlled outage as connectivity is migrated between network devices. This is anticipated to last up to several minutes, however no disruption to data ingestion is expected. If you have any questions regarding this maintenance, please contact support@alertlogic.com.

Network Maintenance | US-West-1

Feb <var data-var='date'>25</var>, <var data-var='time'>21:36</var> CST Resolved - Alert Logic Engineers have identified and corrected the problem. No data or information was lost during this incident. The Console is now operational and able to authenticate as normal. Feb <var data-var='date'>25</var>, <var data-var='time'>20:43</var> CST Investigating - We are aware of the inability to log in to the Alert Logic Console, which is affecting all regions. Our Engineers are diagnosing the issue at this time. We will update with more information shortly.

Is Alert Logic down?

Alert Logic status is UP

Lastest published events

Scheduled Maintenance to Fortra's Alert Logic

Scheduled Maintenance to Extended Endpoint Protection (EEP)

Console Login Issues

Alert Logic Services, Components and Regions

Recent Alert Logic events

Scheduled Maintenance to Fortra's Alert Logic

Scheduled Maintenance to Extended Endpoint Protection (EEP)

Console Login Issues

Delayed Incident Generation

Scheduled Maintenance

Unavailability to Alert Logic PCI scanning