Jul <var data-var='date'> 6</var>, <var data-var='time'>12:39</var> CEST Resolved - Working closely with Google over the weekend, they isolated the root cause and restored capacity. The incident is now resolved. Given the impact on you and your customers, we are prioritising the steps needed to prevent a recurrence. Our first actions will be to produce a full postmortem and to work with Google to incorporate their own root cause analysis. We don't yet have an ETA for the follow-up actions, and will share more as soon as we do. If you have any questions, please raise a new ticket, update an existing one, or reach out to your CSM. We sincerely apologise for the disruption this caused you and your customers, and thank you for your patience. Jul <var data-var='date'> 4</var>, <var data-var='time'>11:50</var> CEST Monitoring - Overnight Google have increased both capacity and memory allocation to our datastore fleets to reduce the impact to our Shopify customers. We are not aware of repeated instances of incidents since then but will continue monitoring. If you are impacted please reach out and raise a support ticket. Google will also share with us a full root cause analysis once the incident is declared closed. Jul <var data-var='date'> 3</var>, <var data-var='time'>18:00</var> CEST Update - We are aware that some customers are still experiencing failures in shopify synchronisation. We are awaiting additional support from Google, while reviewing all options available to us to mitigate. If you are impacted by this issue please raise a support ticket. We apologize for the inconvenience and appreciate your continued patience. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:35</var> CEST Investigating - We have unfortunately seen intermittent failures corresponding to the same issue. We are re-engaging with Google support and will continue to monitor and escalate as required. Once more we extend our apologies to you, our customers. Jul <var data-var='date'> 2</var>, <var data-var='time'>16:28</var> CEST Monitoring - Google engineering teams released a fix, and we have confirmed that the issue is mitigated. We will leave this incident as open/monitoring for 24 hours before closing it if we have no new alerts. Jul <var data-var='date'> 2</var>, <var data-var='time'>14:21</var> CEST Identified - GCP have confirmed this is an internal issue and raised to the Google engineering teams for support. Pending further updates. If you are impacted by this issue please raise a support ticket so that we can collate and provide updates directly as well. Jul <var data-var='date'> 2</var>, <var data-var='time'>11:45</var> CEST Investigating - We are currently investigating an issue affecting Shopify App synchronizations for some customers. Due to temporary errors from our cloud infrastructure providers, some synchronizations may fail or stop unexpectedly. Our team is actively investigating the issue and monitoring the situation. We will provide another update as soon as we have more information. We apologize for the inconvenience and appreciate your patience.

Shopify App synchronization issues

Jun <var data-var='date'>26</var>, <var data-var='time'>10:37</var> CEST Resolved - We've completed the changes needed to restore performance to normal levels. While we'll continue active monitoring, we're confident the issue is resolved and are now closing this incident. Thank you for your patience. Jun <var data-var='date'>25</var>, <var data-var='time'>22:26</var> CEST Update - We have released substantial fixes to improve database read performance. We will continue to monitor proactively, before closing the incident. Jun <var data-var='date'>25</var>, <var data-var='time'>14:52</var> CEST Investigating - ⚒️ Degraded Activation experience - full service to be restored by 18:00 UTC

Degraded performance resulting in slow or failing page loads for products and offers in Activation

Jun <var data-var='date'>25</var>, <var data-var='time'>20:49</var> CEST Completed - Upgrade for the last part of the Continental Europe except Germany region is Done! PIM is fully operational for all tenants, all regions. All upgrades are completed for this infrastructure maintenance. Thank you for your patience and understanding. Jun <var data-var='date'>25</var>, <var data-var='time'>20:00</var> CEST Update - The upgrade for the third and last part of Continental Europe except Germany region is starting. During this operation, the PIM platform will remain fully operational for all other regions, and also for all already upgraded European PIM instances. Jun <var data-var='date'>24</var>, <var data-var='time'>20:45</var> CEST Update - Upgrade for the second part of the Continental Europe except Germany region is Done! PIM is fully operational for all tenants, all regions. Next upgrade is scheduled on June 25th 6pm UTC, for the third and last part of Continental Europe except Germany. During this operation, PIM platform will remain fully operational for all other regions. Jun <var data-var='date'>24</var>, <var data-var='time'>20:00</var> CEST Update - The upgrade for the second part (out of three) of Continental Europe except Germany region is starting. During this operation, the PIM platform will remain fully operational for all other regions. Jun <var data-var='date'>23</var>, <var data-var='time'>21:23</var> CEST Update - Upgrade for the first part of the Continental Europe except Germany region is Done! PIM is fully operational for all tenants, all regions. Next upgrade is scheduled on June 24th 6pm UTC, for the second part (out of three) of Continental Europe except Germany. During this operation, PIM platform will remain fully operational for all other regions. Jun <var data-var='date'>23</var>, <var data-var='time'>20:02</var> CEST Update - The upgrade for the first part (out of three) of Continental Europe except Germany region is starting. During this operation, the PIM platform will remain fully operational for all other regions. Jun <var data-var='date'>18</var>, <var data-var='time'>20:56</var> CEST Update - Upgrade for the second part of the Germany region is Done! There is no impact on the PIM from this operation for all tenants, all regions. Next upgrade is scheduled on June 23rd 6pm UTC, for the first part (out of three) of Continental Europe except Germany. During this operation, PIM platform will remain fully operational for all other regions. Jun <var data-var='date'>18</var>, <var data-var='time'>20:03</var> CEST Update - The upgrade for the second part of the Germany region is starting. During this operation, the PIM platform will remain fully operational for all other regions. Jun <var data-var='date'>17</var>, <var data-var='time'>20:29</var> CEST Update - Upgrade for the first part of the Germany region is Done! PIM is fully operational for all tenants, all regions. Next upgrade is scheduled on June 18th 6pm UTC, for the second part (out of two) of Germany region. During this operation, PIM platform will remain fully operational for all other regions. Jun <var data-var='date'>17</var>, <var data-var='time'>20:01</var> CEST Update - The upgrade for the first part of the Germany region is starting. During this operation, the PIM platform will remain fully operational for all other regions. Jun <var data-var='date'>16</var>, <var data-var='time'>11:10</var> CEST Update - Upgrade for Americas is Done! PIM is fully operational for all tenants, all regions. Next upgrade is scheduled on June 17th 6pm UTC, for the first part (out of two) of Germany region. During this operation, PIM platform will remain fully operational for all other regions. Jun <var data-var='date'>16</var>, <var data-var='time'>10:00</var> CEST Update - The upgrade for the last part of the Americas region is starting. During this operation, the PIM platform will remain fully operational for all other regions. Jun <var data-var='date'>11</var>, <var data-var='time'>20:39</var> CEST Update - Upgrade for United Kingdom is Done! PIM is fully operational for all tenants, all regions. Next upgrade is scheduled on June 16th 8am UTC, for the second and last part of Americas region. During this operation, PIM platform will remain fully operational for all other regions, and also for all already upgraded Americas PIM instances. Jun <var data-var='date'>11</var>, <var data-var='time'>20:00</var> CEST Update - Upgrade for United Kingdom is starting. During this operation, PIM platform will remain fully operational for all other regions. Jun <var data-var='date'>11</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>28</var>, <var data-var='time'>16:44</var> CEST Scheduled - We would like to inform you about an upcoming infrastructure maintenance during which we will be upgrading your Akeneo PIM instance to a new, improved database environment. This is part of our ongoing commitment to providing you with a reliable, performant, and secure platform. 📅 Maintenance schedule This operation, distinct from June 3rd-4th one (https://status.akeneo.com/incidents/qsqblqb0pyhg), will be scheduled progressively depending on the regions: - Americas: June 11th, 16th 8:00 AM UTC. The whole operation will be led in two steps. Your PIM instance will be operated only on one out of the two dates. The exact date for your PIM instance will be shared through an email sent next Wednesday to our main contact in your organization. - United Kingdom: June 11th, 6:00 PM UTC - Germany: June 17th, 18th, 6:00 PM UTC. The whole operation will be led in two steps. Your PIM instance will be operated only on one out of the two dates. The exact date for your PIM instance will be shared through an email sent next Wednesday to our main contact in your organization. - Continental Europe except Germany: June 23rd, 24th, 25th, 6:00 PM UTC. The whole operation will be led in three steps. Your PIM instance will be operated only on one out of the three dates. The exact date for your PIM instance will be shared through an email sent next Wednesday to our main contact in your organization. - APAC: not impacted by this operation. The whole process is expected to last at most 2 hours for each operation date. For each operated instance, this maintenance will include a few minutes of downtime, during which Akeneo PIM will be temporarily unavailable. Outside of the above timings, Akeneo PIM will be fully operational. ✅ Recommendations Please complete any critical operations involving Akeneo PIM before the maintenance begins. If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly. 🔒 Your data is in safe hands We want to reassure you that your data integrity is our top priority. The migration process follows strict safety protocols, including full backups prior to any operation. Our engineering team will be monitoring the process throughout and is fully prepared to ensure a seamless transition. Thank you for your patience and understanding.

Scheduled Maintenance & Database Upgrade

Jun <var data-var='date'>23</var>, <var data-var='time'>16:14</var> CEST Resolved - This incident has been resolved. We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue. Jun <var data-var='date'>23</var>, <var data-var='time'>16:02</var> CEST Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>23</var>, <var data-var='time'>16:01</var> CEST Monitoring - The issue has been identified, and a fix has been implemented. Service is getting back to normal. We are actively monitoring the recovery. Jun <var data-var='date'>23</var>, <var data-var='time'>15:50</var> CEST Update - We are still actively investigating the issue. We'll provide an update in 30 minutes. Jun <var data-var='date'>23</var>, <var data-var='time'>15:20</var> CEST Update - We are still actively investigating the issue. We'll provide an update in 30 minutes. Jun <var data-var='date'>23</var>, <var data-var='time'>14:50</var> CEST Investigating - We are currently experiencing a major outage causing PIM instances to be completely inaccessible for a portion of our customers since 12:15 UTC. A subset of customers hosted in Western Continental Europe is affected, representing approximately 4% of our customer base. You are likely impacted if you encounter a "The server returned a 500 Internal Server Error" message when attempting to access your instance. We are actively investigating the root cause and will provide an update in 30 minutes.

Instance unavailability affecting a subset of customers

Jun <var data-var='date'>19</var>, <var data-var='time'>20:27</var> CEST Resolved - Resolved: Permissions Fully Restored Update: We have successfully resolved the issue affecting all regions. Since yesterday at 13:30 UTC, certain permissions within user roles were unintentionally deactivated, which may have temporarily prevented access to features that should normally be available. This configuration anomaly had the potential to impact users across all regions. During the incident, a manual workaround was available to re-enable these configurations via the System tab. Following the successful deployment and testing of a fix to reset the permissions, we can now confirm that all access levels have returned to normal. We have been monitoring our services closely and everything is stable. Still having trouble? If you are still experiencing unexpected behavior, please try logging out and logging back in, or clearing your browser cache. If the issue persists: - Verify with your local Admin: Double-check that your user permissions are correctly configured. - Contact Support: If everything looks correct on your end but you are still facing issues, please open a ticket with our Support team at helpdesk.akeneo.com. A formal Post-Incident Review (RCA) will be made available to account administrators within the coming days. We sincerely apologize for the inconvenience this may have caused, and we thank you for your patience and understanding. Jun <var data-var='date'>19</var>, <var data-var='time'>17:43</var> CEST Monitoring - Resolved (with minor monitoring in Europe) Monitoring – The fix to restore permissions was successfully applied a few minutes ago. The incident is now considered fully resolved across all regions, with the exception of a few remaining projects in Europe where a final update is currently processing. We are closely monitoring these final updates and will provide a concluding post as soon as the Europe region is 100% complete. We sincerely apologize for any inconvenience this disruption may have caused.[5:35 PM] Jun <var data-var='date'>19</var>, <var data-var='time'>10:54</var> CEST Update - We have identified a fix to resolve the issue. It is currently undergoing testing and validation and is expected to be deployed by the end of the day. Jun <var data-var='date'>18</var>, <var data-var='time'>23:38</var> CEST Update - We have confirmed that API access is now restored. We are continuing to work on resolving the situation for UI access. Jun <var data-var='date'>18</var>, <var data-var='time'>22:30</var> CEST Update - We've rolled out a mitigation for API access and are monitoring the impact of this change. We are continuing to work on a resolution for this issue for UI access. Jun <var data-var='date'>18</var>, <var data-var='time'>18:25</var> CEST Update - We are continuing to work on a fix and will continue to provide updates as we mitigate this issue. Jun <var data-var='date'>18</var>, <var data-var='time'>17:21</var> CEST Identified - Since 13:30 UTC, certain permissions within user roles have been unintentionally deactivated, preventing access to features that should normally be available. All customers across all regions may be affected. You are likely impacted if your PIM is not behaving as expected or if you can no longer access some features as usual. A workaround is available: navigate to the System tab, review your role configurations, and manually re-enable any permissions that appear as disabled. If you don't have the required permissions to edit your role (e.g. non-admin roles), you may need to contact your PIM administrator. We have identified the root cause and are currently working on a resolution. We will provide an update within 60 minutes.

Permissions unexpectedly disabled across roles

Jun <var data-var='date'>11</var>, <var data-var='time'>21:34</var> CEST Resolved - The incident is now resolved. Access to apps is back and fully operational. We apologize for the inconvenience, and thank you for your patience while we were solving the issue. Jun <var data-var='date'>11</var>, <var data-var='time'>21:29</var> CEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>11</var>, <var data-var='time'>21:10</var> CEST Update - Synchronization jobs to third party systems are verified to be working properly. The incident is limited to listing the App from the App Store. Jun <var data-var='date'>11</var>, <var data-var='time'>20:46</var> CEST Investigating - Customers report not being able to access Apps since 6pm UTC, across all regions. You are impacted if you can see "App no longer listed on the Akeneo App Store" message on the Connected Apps page. Our team is actively working on identifying the root cause of the problems.

Apps no longer listed on the Akeneo App Store

Jun <var data-var='date'> 4</var>, <var data-var='time'>13:03</var> CEST Resolved - The issue affecting AI-enabled SDM steps is now resolved. All affected jobs have been restarted. We sincerely apologize for this temporary disruption. Jun <var data-var='date'> 4</var>, <var data-var='time'>12:23</var> CEST Update - We are currently restoring the failed SDM jobs for Classification and Extraction. Jun <var data-var='date'> 4</var>, <var data-var='time'>11:01</var> CEST Identified - We are currently experiencing errors in AI-enabled SDM steps (Classification and Extraction) for all ongoing jobs. We are actively working on fixing the root cause of the issue.

Processing errors for AI-enabled steps

Jun <var data-var='date'> 4</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>16:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>17:38</var> CEST Scheduled - We would like to inform you about an upcoming maintenance scheduled on: * June 3rd, 2:00 PM (UTC) for APAC * June 3rd, 8:00 PM (UTC) for EMEA * June 4th, 8:00 AM (UTC) for Americas The whole process is expected to last at most 2 hours for each region. This maintenance will include a few minutes of downtime, during which Akeneo PIM will be temporarily unavailable. Please complete any critical operations involving Akeneo PIM before the maintenance begins. If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly. Thank you for your patience and understanding.

Pim SaaS - Scheduled maintenance

Jun <var data-var='date'> 3</var>, <var data-var='time'>17:53</var> CEST Resolved - This issue has been resolved and is being monitored by Shopify. Jun <var data-var='date'> 3</var>, <var data-var='time'>17:06</var> CEST Monitoring - We have identified an issue in which synchronizations aren't working for some merchants due to a partial outage of the Shopify API. The issue has been identified and mitigated by Shopify themselves and is currently being monitored. You can follow the resolution of the issue directly on the Shopify Status Page: https://www.shopifystatus.com

Unable to sync Akeneo Shopify App due to Shopify API outage

Jun <var data-var='date'> 1</var>, <var data-var='time'>18:51</var> CEST Resolved - The issue affecting the delay in job execution is now resolved, and all services are operating normally. We sincerely apologize for the disruption this caused. Thank you for your patience. Jun <var data-var='date'> 1</var>, <var data-var='time'>18:15</var> CEST Monitoring - We have implemented a fix for the issue affecting the delay in job execution for some customers in the Europe region. We are now monitoring our systems closely to confirm full recovery and stability. So far, we've seen positive results.

Akeneo PIM - Delay in job execution for some customers in the Europe region

May <var data-var='date'>26</var>, <var data-var='time'>18:43</var> CEST Resolved - A fix has been deployed, and after monitoring we have confirmed that Workflows have been restored to standard functionality. We apologise for the inconvenience caused by this temporary disruption. May <var data-var='date'>26</var>, <var data-var='time'>18:40</var> CEST Update - We are continuing to work on a fix for this issue. May <var data-var='date'>26</var>, <var data-var='time'>18:02</var> CEST Update - We are still working on implementing the fix. We will provide an update within 90 minutes. May <var data-var='date'>26</var>, <var data-var='time'>16:30</var> CEST Update - We are still working on implementing the fix. We will provide an update within 90 minutes. May <var data-var='date'>26</var>, <var data-var='time'>15:36</var> CEST Identified - Users in Germany are currently experiencing degraded performance when progressing through collaboration workflows. Specifically, there is a noticeable delay between the start or completion of a workflow step, and the product loading on the next step. Who is affected: All users based in Germany using collaboration workflows in the PIM. You may be impacted if: You observe abnormal delays between completing a workflow step and the product appearing on the subsequent step. We are implementing a fix and will provide an update in 60 minutes.

Slow Workflow Progression in the PIM

May <var data-var='date'>22</var>, <var data-var='time'>13:31</var> CEST Resolved - This incident has now been resolved. All affected jobs have been reset and new jobs are processed correctly. We apologise for the inconvenience caused by this temporary disruption. May <var data-var='date'>22</var>, <var data-var='time'>13:15</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. New SDM jobs are now processed as expected. May <var data-var='date'>22</var>, <var data-var='time'>10:52</var> CEST Update - We are continuing to work on a fix for this issue. May <var data-var='date'>22</var>, <var data-var='time'>10:04</var> CEST Identified - We are currently experiencing delays and errors in job processing on Supplier Data Manager. Our team is actively investigating and working to restore normal performance. We sincerely apologize for the inconvenience caused by this service disruption.

[Supplier Data Manager] - Job processing delays and errors

May <var data-var='date'>11</var>, <var data-var='time'>18:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>14:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>17:21</var> CEST Scheduled - We will perform a scheduled certificate rotation on the cloud.akeneo.com subdomain for all PaaS instances. This maintenance operation should not trigger any downtime, and the certificate update should be transparent.

PIM PaaS - Scheduled Certificate Rotation

May <var data-var='date'> 6</var>, <var data-var='time'>19:28</var> CEST Resolved - This incident has been resolved, and the PIM is now performing within its expected parameters in the Western European region. Thank you for your patience May <var data-var='date'> 6</var>, <var data-var='time'>18:30</var> CEST Update - The mitigation is still in progress, and the latency is going back to its expected level. We will inform you when the situation is fully resolved. Thank you for understanding. May <var data-var='date'> 6</var>, <var data-var='time'>14:26</var> CEST Update - We are currently implementing additional mitigations on our infrastructure to continue improving overall latency and PIM performance. We will make sure to keep you updated within the next 3 hours. Thank you for your patience May <var data-var='date'> 5</var>, <var data-var='time'>18:40</var> CEST Update - We are continuing to monitor for any further high-latency episodes. Thank you for your patience. May <var data-var='date'> 5</var>, <var data-var='time'>16:39</var> CEST Monitoring - Our engineers have identified a bottleneck and have performed an operation to release pressure on our infrastructure. We'll keep closely monitoring the situation and will provide an update within the next 2 hours. Thanks for your patience May <var data-var='date'> 5</var>, <var data-var='time'>15:18</var> CEST Update - The investigation is still ongoing as our team is trying to analyse the root cause of the high latency episodes within our infrastructure. We will keep you updated in the next 3 hours. Thank you for your patience. May <var data-var='date'> 5</var>, <var data-var='time'>12:13</var> CEST Update - We are continuing to investigate this issue and will keep you updated on the situation within 2 hours. Thank you for your understanding May <var data-var='date'> 5</var>, <var data-var='time'>10:11</var> CEST Investigating - Starting on May 4 at around 12:00 PM UTC, customers hosted in the Western European region are experiencing intermittent episodes of high response times within the PIM. The issue is ongoing and occurring episodically — normal performance resumes between episodes.                                                                                 During affected periods, pages and actions may take significantly longer than usual to load or complete. All customers in the Western European region may be affected, though not continuously.          We are actively investigating and working to stabilize the platform. We will provide an update as soon as we have more information to share.

Intermittent Slowdowns Affecting Response Times

May <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 4</var>, <var data-var='time'>16:00</var> CEST Scheduled - As a follow-up of the maintenance which we conducted last week (https://status.akeneo.com/incidents/4hjsf290239m), we would like to remind you of the second part of this maintenance, scheduled for this Wednesday. 📅 Maintenance Schedule Step 2: May 6th, 1:00 PM UTC - 3-hour window Within this window, Akeneo PIM will be temporarily unavailable for a few minutes. We will work to minimise disruption and restore full service as quickly as possible. 🌍 Who is affected? Only Asia and Australia regions. Europe and Americas are unaffected and will remain fully operational throughout. ✅ What should you do? • Wrap up any critical PIM operations before each maintenance window begins. • Review and reschedule any automated jobs or integrations that may be impacted. Thank you for your understanding.

Pim SaaS - Scheduled maintenance for Asia and Australia

May <var data-var='date'> 5</var>, <var data-var='time'>11:54</var> CEST Resolved - We have experienced degraded performance for SDM jobs processed after 28th April, at Mapping and Normalization steps. The jobs were incorrectly marked as complete before the end of the workflow. The issue has been identified and resolved on production. The impacted jobs will be automatically reset today, resuming normal workflow operation. We sincerely apologize for the inconvenience caused by this service disruption.

[Supplier Data Manager] - Incorrect Job Completion Status

May <var data-var='date'> 1</var>, <var data-var='time'>16:26</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>30</var>, <var data-var='time'>15:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>11:11</var> CEST Scheduled - We wanted to give you advance notice of a planned two-step maintenance affecting the Asia and Australia regions. 📅 Maintenance Schedule Step 1: April 30th, 1:00 PM UTC - 1-hour window Step 2: May 6th, 1:00 PM UTC - 3-hour window Within each of these windows, Akeneo PIM will be temporarily unavailable for a few minutes. We will work to minimise disruption and restore full service as quickly as possible. 🌍 Who is affected? Only Asia and Australia regions. Europe and Americas are unaffected and will remain fully operational throughout. ✅ What should you do? • Wrap up any critical PIM operations before each maintenance window begins. • Review and reschedule any automated jobs or integrations that may be impacted. Thank you for your understanding.

Apr <var data-var='date'>23</var>, <var data-var='time'>20:05</var> CEST Resolved - The fix has been deployed and we have confirmed that the Workflow feature is now working as expected. We apologize for the disruption. Apr <var data-var='date'>23</var>, <var data-var='time'>19:45</var> CEST Monitoring - A fix is being deployed for this issue and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>18:07</var> CEST Identified - Since 12:30 UTC, users are experiencing performance issues with the Workflow feature. When performing enrichment operations, the Workflow UI may become completely unresponsive. All users of the Workflow feature are affected. API Workflow enrichment remains operational. We have identified the issue and are currently working on deploying the fix in production. We will update you within 60 minutes.

Workflow UI Freezing During Enrichment Operations

Apr <var data-var='date'>21</var>, <var data-var='time'>17:01</var> CEST Resolved - The incident has been resolved, and all import and export jobs in Western Europe are now being processed as expected. Apr <var data-var='date'>21</var>, <var data-var='time'>16:38</var> CEST Monitoring - We have identified an issue in which some users in the Western European region are experiencing increased latency across all exports and all imports except product imports. The issue began around 2:00 PM CEST on April 21st, 2026. Our engineering team has identified the root cause within our infrastructure and has implemented a fix to mitigate the issue. We will continue monitoring the situation and provide an update within 1 hour.

Latency on import and export jobs in the Western European region

Apr <var data-var='date'>17</var>, <var data-var='time'>13:30</var> CEST Resolved - The issue affecting the latency is now resolved, and imports are operating at the expected level of performance. We apologize for any disruptions this issue may have caused. Thank you for your patience. Apr <var data-var='date'>17</var>, <var data-var='time'>11:52</var> CEST Monitoring - The latency has decreased, and import jobs are now processing as expected. We will continue to monitor import jobs' performance to confirm the incident is resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>11:32</var> CEST Identified - The issue has been identified, and a fix is being implemented to mitigate the latency on import jobs. We will provide another update within 60 minutes. Apr <var data-var='date'>17</var>, <var data-var='time'>10:22</var> CEST Investigating - We have identified an issue where a subset of customers in the Western European region is experiencing increased latency on product and product model imports. The issue began around 5:00 PM CEST on April 16th, 2026. Our engineering team is actively investigating the root cause. We will provide an update in 60 minutes.

Latency on import jobs

Apr <var data-var='date'> 9</var>, <var data-var='time'>15:53</var> CEST Resolved - This incident has been resolved. The issue affecting login and navigation on the PIM for users in Eastern Europe has been fully addressed following a fix deployed at 12:45 UTC. We apologize for the disruption. Apr <var data-var='date'> 9</var>, <var data-var='time'>15:01</var> CEST Update - Traffic is getting back to normal. We continue monitoring the platform. We will provide an update in 60 minutes. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:54</var> CEST Monitoring - We are currently experiencing a partial outage preventing users from logging in and browsing the PIM UI. Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident. Workaround: PIM REST API and GraphQL API remain usable. A fix has been implemented and is being monitored. We will provide an update in 30 minutes.

Login and Navigation Disrupted, on Eastern Europe

Mar <var data-var='date'>26</var>, <var data-var='time'>15:43</var> CET Resolved - The issue affecting the latency is now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this caused. Thank you for your patience. Mar <var data-var='date'>26</var>, <var data-var='time'>12:50</var> CET Monitoring - We have implemented a fix. We are now monitoring our systems closely to confirm full recovery and stability. So far, we've seen positive results. Mar <var data-var='date'>26</var>, <var data-var='time'>09:15</var> CET Investigating - We are currently observing increased response times when creating or updating several entities (product, product model, assets, reference entities and proposal) in europe west 1 region. Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.

Elevated response times when creating or updating records

Mar <var data-var='date'>23</var>, <var data-var='time'>15:20</var> CET Resolved - The issue affecting product import jobs in the Australian region has been resolved. All import jobs are now processing normally. All pending jobs were processed. We apologize for the disruption this may have caused, and thank you for your patience while our engineering team worked on the resolution. Mar <var data-var='date'>23</var>, <var data-var='time'>13:55</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>23</var>, <var data-var='time'>10:11</var> CET Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>23</var>, <var data-var='time'>09:42</var> CET Investigating - We are currently investigating an issue affecting product import jobs in the Australian region. Impacted jobs are abnormally remaining in a queued or failed state and are not being processed. All other regions are unaffected. Workaround: While we work on a fix, products can still be created using the PIM REST API or directly through the PIM UI. We will provide a further update along with the identification of the root cause. We apologize for the disruption.

Product import jobs not working on Australia region

Mar <var data-var='date'>19</var>, <var data-var='time'>09:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>16:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>17:32</var> CET Scheduled - We would like to inform you about an upcoming maintenance scheduled on: * March 18th, 3:00 PM (UTC) for APAC * March 18th, 9:00 PM (UTC) for EMEA * March 19th, 7:00 AM (UTC) for Americas The whole process is expected to last at most 1 hour for each region. This maintenance will include a few minutes of downtime, during which Akeneo PIM will be temporarily unavailable. Please complete any critical operations involving Akeneo PIM before the maintenance begins. If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly. Thank you for your patience and understanding.

Mar <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> CET Resolved - The elevated response times when creating or updating records are now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this caused. Thank you for your patience. Mar <var data-var='date'> 3</var>, <var data-var='time'>20:20</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 3</var>, <var data-var='time'>14:54</var> CET Investigating - We are currently observing increased response times when saving products and product models via both the UI and API, since 7am CET today. At this time, approximately 0.1% of traffic for these operations is impacted, almost exclusively on Western Europe (GCP europe-west1 region). Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.

Is Akeneo down?

Akeneo status is UP

Lastest published events

Shopify App synchronization issues

Degraded performance resulting in slow or failing page loads for products and offers in Activation

Scheduled Maintenance & Database Upgrade

Akeneo Services, Components and Regions

Recent Akeneo events

Shopify App synchronization issues

Degraded performance resulting in slow or failing page loads for products and offers in Activation

Scheduled Maintenance & Database Upgrade

Instance unavailability affecting a subset of customers

Permissions unexpectedly disabled across roles

Apps no longer listed on the Akeneo App Store

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Is Akeneo down?

Akeneo status is UP

Lastest published events

Shopify App synchronization issues

Degraded performance resulting in slow or failing page loads for products and offers in Activation

Scheduled Maintenance & Database Upgrade

Akeneo Services, Components and Regions

Recent Akeneo events

Shopify App synchronization issues

Degraded performance resulting in slow or failing page loads for products and offers in Activation

Scheduled Maintenance & Database Upgrade

Instance unavailability affecting a subset of customers

Permissions unexpectedly disabled across roles

Apps no longer listed on the Akeneo App Store

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!