THIS IS A SCHEDULED EVENT Jun <var data-var='date'>3</var>, <var data-var='time'>16:00</var> CEST &nbsp;-&nbsp; Jun <var data-var='date'>4</var>, <var data-var='time'>12:00</var> CEST May <var data-var='date'>13</var>, <var data-var='time'>17:38</var> CEST Scheduled - We would like to inform you about an upcoming maintenance scheduled on: * June 3rd, 2:00 PM (UTC) for APAC * June 3rd, 8:00 PM (UTC) for EMEA * June 4th, 8:00 AM (UTC) for Americas The whole process is expected to last at most 2 hours for each region. This maintenance will include a few minutes of downtime, during which Akeneo PIM will be temporarily unavailable. Please complete any critical operations involving Akeneo PIM before the maintenance begins. If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly. Thank you for your patience and understanding.

Pim SaaS - Scheduled maintenance

May <var data-var='date'>22</var>, <var data-var='time'>13:31</var> CEST Resolved - This incident has now been resolved. All affected jobs have been reset and new jobs are processed correctly. We apologise for the inconvenience caused by this temporary disruption. May <var data-var='date'>22</var>, <var data-var='time'>13:15</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. New SDM jobs are now processed as expected. May <var data-var='date'>22</var>, <var data-var='time'>10:52</var> CEST Update - We are continuing to work on a fix for this issue. May <var data-var='date'>22</var>, <var data-var='time'>10:04</var> CEST Identified - We are currently experiencing delays and errors in job processing on Supplier Data Manager. Our team is actively investigating and working to restore normal performance. We sincerely apologize for the inconvenience caused by this service disruption.

[Supplier Data Manager] - Job processing delays and errors

May <var data-var='date'>11</var>, <var data-var='time'>18:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>14:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>17:21</var> CEST Scheduled - We will perform a scheduled certificate rotation on the cloud.akeneo.com subdomain for all PaaS instances. This maintenance operation should not trigger any downtime, and the certificate update should be transparent.

PIM PaaS - Scheduled Certificate Rotation

May <var data-var='date'> 6</var>, <var data-var='time'>19:28</var> CEST Resolved - This incident has been resolved, and the PIM is now performing within its expected parameters in the Western European region. Thank you for your patience May <var data-var='date'> 6</var>, <var data-var='time'>18:30</var> CEST Update - The mitigation is still in progress, and the latency is going back to its expected level. We will inform you when the situation is fully resolved. Thank you for understanding. May <var data-var='date'> 6</var>, <var data-var='time'>14:26</var> CEST Update - We are currently implementing additional mitigations on our infrastructure to continue improving overall latency and PIM performance. We will make sure to keep you updated within the next 3 hours. Thank you for your patience May <var data-var='date'> 5</var>, <var data-var='time'>18:40</var> CEST Update - We are continuing to monitor for any further high-latency episodes. Thank you for your patience. May <var data-var='date'> 5</var>, <var data-var='time'>16:39</var> CEST Monitoring - Our engineers have identified a bottleneck and have performed an operation to release pressure on our infrastructure. We'll keep closely monitoring the situation and will provide an update within the next 2 hours. Thanks for your patience May <var data-var='date'> 5</var>, <var data-var='time'>15:18</var> CEST Update - The investigation is still ongoing as our team is trying to analyse the root cause of the high latency episodes within our infrastructure. We will keep you updated in the next 3 hours. Thank you for your patience. May <var data-var='date'> 5</var>, <var data-var='time'>12:13</var> CEST Update - We are continuing to investigate this issue and will keep you updated on the situation within 2 hours. Thank you for your understanding May <var data-var='date'> 5</var>, <var data-var='time'>10:11</var> CEST Investigating - Starting on May 4 at around 12:00 PM UTC, customers hosted in the Western European region are experiencing intermittent episodes of high response times within the PIM. The issue is ongoing and occurring episodically — normal performance resumes between episodes.                                                                                 During affected periods, pages and actions may take significantly longer than usual to load or complete. All customers in the Western European region may be affected, though not continuously.          We are actively investigating and working to stabilize the platform. We will provide an update as soon as we have more information to share.

Intermittent Slowdowns Affecting Response Times

May <var data-var='date'> 6</var>, <var data-var='time'>18:00</var> CEST Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 4</var>, <var data-var='time'>16:00</var> CEST Scheduled - As a follow-up of the maintenance which we conducted last week (https://status.akeneo.com/incidents/4hjsf290239m), we would like to remind you of the second part of this maintenance, scheduled for this Wednesday. 📅 Maintenance Schedule Step 2: May 6th, 1:00 PM UTC - 3-hour window Within this window, Akeneo PIM will be temporarily unavailable for a few minutes. We will work to minimise disruption and restore full service as quickly as possible. 🌍 Who is affected? Only Asia and Australia regions. Europe and Americas are unaffected and will remain fully operational throughout. ✅ What should you do? • Wrap up any critical PIM operations before each maintenance window begins. • Review and reschedule any automated jobs or integrations that may be impacted. Thank you for your understanding.

Pim SaaS - Scheduled maintenance for Asia and Australia

May <var data-var='date'> 5</var>, <var data-var='time'>11:54</var> CEST Resolved - We have experienced degraded performance for SDM jobs processed after 28th April, at Mapping and Normalization steps. The jobs were incorrectly marked as complete before the end of the workflow. The issue has been identified and resolved on production. The impacted jobs will be automatically reset today, resuming normal workflow operation. We sincerely apologize for the inconvenience caused by this service disruption.

[Supplier Data Manager] - Incorrect Job Completion Status

May <var data-var='date'> 1</var>, <var data-var='time'>16:26</var> CEST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>30</var>, <var data-var='time'>15:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>11:11</var> CEST Scheduled - We wanted to give you advance notice of a planned two-step maintenance affecting the Asia and Australia regions. 📅 Maintenance Schedule Step 1: April 30th, 1:00 PM UTC - 1-hour window Step 2: May 6th, 1:00 PM UTC - 3-hour window Within each of these windows, Akeneo PIM will be temporarily unavailable for a few minutes. We will work to minimise disruption and restore full service as quickly as possible. 🌍 Who is affected? Only Asia and Australia regions. Europe and Americas are unaffected and will remain fully operational throughout. ✅ What should you do? • Wrap up any critical PIM operations before each maintenance window begins. • Review and reschedule any automated jobs or integrations that may be impacted. Thank you for your understanding.

Apr <var data-var='date'>23</var>, <var data-var='time'>20:05</var> CEST Resolved - The fix has been deployed and we have confirmed that the Workflow feature is now working as expected. We apologize for the disruption. Apr <var data-var='date'>23</var>, <var data-var='time'>19:45</var> CEST Monitoring - A fix is being deployed for this issue and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>18:07</var> CEST Identified - Since 12:30 UTC, users are experiencing performance issues with the Workflow feature. When performing enrichment operations, the Workflow UI may become completely unresponsive. All users of the Workflow feature are affected. API Workflow enrichment remains operational. We have identified the issue and are currently working on deploying the fix in production. We will update you within 60 minutes.

Workflow UI Freezing During Enrichment Operations

Apr <var data-var='date'>21</var>, <var data-var='time'>17:01</var> CEST Resolved - The incident has been resolved, and all import and export jobs in Western Europe are now being processed as expected. Apr <var data-var='date'>21</var>, <var data-var='time'>16:38</var> CEST Monitoring - We have identified an issue in which some users in the Western European region are experiencing increased latency across all exports and all imports except product imports. The issue began around 2:00 PM CEST on April 21st, 2026. Our engineering team has identified the root cause within our infrastructure and has implemented a fix to mitigate the issue. We will continue monitoring the situation and provide an update within 1 hour.

Latency on import and export jobs in the Western European region

Apr <var data-var='date'>17</var>, <var data-var='time'>13:30</var> CEST Resolved - The issue affecting the latency is now resolved, and imports are operating at the expected level of performance. We apologize for any disruptions this issue may have caused. Thank you for your patience. Apr <var data-var='date'>17</var>, <var data-var='time'>11:52</var> CEST Monitoring - The latency has decreased, and import jobs are now processing as expected. We will continue to monitor import jobs' performance to confirm the incident is resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>11:32</var> CEST Identified - The issue has been identified, and a fix is being implemented to mitigate the latency on import jobs. We will provide another update within 60 minutes. Apr <var data-var='date'>17</var>, <var data-var='time'>10:22</var> CEST Investigating - We have identified an issue where a subset of customers in the Western European region is experiencing increased latency on product and product model imports. The issue began around 5:00 PM CEST on April 16th, 2026. Our engineering team is actively investigating the root cause. We will provide an update in 60 minutes.

Latency on import jobs

Apr <var data-var='date'> 9</var>, <var data-var='time'>15:53</var> CEST Resolved - This incident has been resolved. The issue affecting login and navigation on the PIM for users in Eastern Europe has been fully addressed following a fix deployed at 12:45 UTC. We apologize for the disruption. Apr <var data-var='date'> 9</var>, <var data-var='time'>15:01</var> CEST Update - Traffic is getting back to normal. We continue monitoring the platform. We will provide an update in 60 minutes. Apr <var data-var='date'> 9</var>, <var data-var='time'>14:54</var> CEST Monitoring - We are currently experiencing a partial outage preventing users from logging in and browsing the PIM UI. Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident. Workaround: PIM REST API and GraphQL API remain usable. A fix has been implemented and is being monitored. We will provide an update in 30 minutes.

Login and Navigation Disrupted, on Eastern Europe

Mar <var data-var='date'>26</var>, <var data-var='time'>15:43</var> CET Resolved - The issue affecting the latency is now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this caused. Thank you for your patience. Mar <var data-var='date'>26</var>, <var data-var='time'>12:50</var> CET Monitoring - We have implemented a fix. We are now monitoring our systems closely to confirm full recovery and stability. So far, we've seen positive results. Mar <var data-var='date'>26</var>, <var data-var='time'>09:15</var> CET Investigating - We are currently observing increased response times when creating or updating several entities (product, product model, assets, reference entities and proposal) in europe west 1 region. Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.

Elevated response times when creating or updating records

Mar <var data-var='date'>23</var>, <var data-var='time'>15:20</var> CET Resolved - The issue affecting product import jobs in the Australian region has been resolved. All import jobs are now processing normally. All pending jobs were processed. We apologize for the disruption this may have caused, and thank you for your patience while our engineering team worked on the resolution. Mar <var data-var='date'>23</var>, <var data-var='time'>13:55</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>23</var>, <var data-var='time'>10:11</var> CET Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>23</var>, <var data-var='time'>09:42</var> CET Investigating - We are currently investigating an issue affecting product import jobs in the Australian region. Impacted jobs are abnormally remaining in a queued or failed state and are not being processed. All other regions are unaffected. Workaround: While we work on a fix, products can still be created using the PIM REST API or directly through the PIM UI. We will provide a further update along with the identification of the root cause. We apologize for the disruption.

Product import jobs not working on Australia region

Mar <var data-var='date'>19</var>, <var data-var='time'>09:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>16:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>17:32</var> CET Scheduled - We would like to inform you about an upcoming maintenance scheduled on: * March 18th, 3:00 PM (UTC) for APAC * March 18th, 9:00 PM (UTC) for EMEA * March 19th, 7:00 AM (UTC) for Americas The whole process is expected to last at most 1 hour for each region. This maintenance will include a few minutes of downtime, during which Akeneo PIM will be temporarily unavailable. Please complete any critical operations involving Akeneo PIM before the maintenance begins. If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly. Thank you for your patience and understanding.

Mar <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> CET Resolved - The elevated response times when creating or updating records are now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this caused. Thank you for your patience. Mar <var data-var='date'> 3</var>, <var data-var='time'>20:20</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 3</var>, <var data-var='time'>14:54</var> CET Investigating - We are currently observing increased response times when saving products and product models via both the UI and API, since 7am CET today. At this time, approximately 0.1% of traffic for these operations is impacted, almost exclusively on Western Europe (GCP europe-west1 region). Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.

Feb <var data-var='date'>18</var>, <var data-var='time'>17:23</var> CET Resolved - The fix has been successfully deployed. All GraphQL pagination links generated since 4:30 PM CET are now fully functional. We appreciate your patience and understanding while we worked to resolve this issue. Feb <var data-var='date'>18</var>, <var data-var='time'>12:10</var> CET Identified - We are currently investigating an issue affecting GraphQL API pagination links specifically for reference entity records. This issue impacts all GraphQL API users worldwide, who include reference records in their products or product models (about 1% of our customer base), since Feb 17th, 6pm CET. Workaround: To obtain a valid URL, you can manually remove the #ref_entity suffix from the returned pagination link. We have identified the root cause, and are currently deploying a fix. We apologize for the disruption to your workflow.

Erroneous reference entity pagination links

Feb <var data-var='date'>11</var>, <var data-var='time'>14:43</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>14:07</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>11</var>, <var data-var='time'>12:40</var> CET Identified - The slowness is caused by intermittent throttling/quotas from a third-party dependency. When these quotas are reached, some jobs may end in a failed state (only 1.6% of jobs in the last hours). We’re implementing a fix to increase the available quotas and reduce the risk of recurrence. Feb <var data-var='date'>11</var>, <var data-var='time'>11:08</var> CET Investigating - We are currently investigating this issue.

Slowness on extraction step

Jan <var data-var='date'>29</var>, <var data-var='time'>10:04</var> CET Resolved - This incident has been resolved. A short-lived spike of internal errors was detected due to a sorting issue in the normalization step on a specific field. These errors were not noticeable by end users and did not impact job processing, execution, or customer data. The issue is resolved and monitoring remains in place. Jan <var data-var='date'>29</var>, <var data-var='time'>09:42</var> CET Investigating - We are currently experiencing an increase in errors affecting job processing, especially on the Normalisation step. We are currently investigating this issue.

Increased errors on normalization step (not impacting job processing)

Jan <var data-var='date'>28</var>, <var data-var='time'>16:53</var> CET Resolved - The fix is implemented and PIM UI and API performance is now back to normal for all impacted customers. Thanks for your patience while the issue was being solved. Jan <var data-var='date'>28</var>, <var data-var='time'>16:18</var> CET Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>28</var>, <var data-var='time'>15:59</var> CET Investigating - We have identified an issue where a subset of customers in the Americas region are experiencing increased latency and elevated error rates when using the PIM UI and API. The issue began around 1:00 PM CET and is currently affecting approximately 2.5% of customers in the Americas, with errors occurring on about 2% of requests. Our engineering team is actively investigating the root cause. We will provide updates as more information becomes available.

Slowness and errors observed

Jan <var data-var='date'>24</var>, <var data-var='time'>14:30</var> CET Resolved - We detected that some Americas customers were experiencing an unusual slowness, and errors in 20% of the cases, while using PIM UI and API. This affected about 2.5% of Americas customers. A fix was implemented by our engineering team and the performance is now back to its expected level. We apologize for any inconvenience during the resolution of this issue.

Slowness on PIM

Jan <var data-var='date'>18</var>, <var data-var='time'>13:20</var> CET Resolved - PIM UI and API services are now up and running on the impacted Australian region. Thanks for your patience while we were solving the case. Jan <var data-var='date'>18</var>, <var data-var='time'>13:10</var> CET Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>18</var>, <var data-var='time'>13:08</var> CET Monitoring - A fix has been implemented, traffic is being monitored. Jan <var data-var='date'>18</var>, <var data-var='time'>13:00</var> CET Investigating - We are currently investigating an outage affecting PIM UI and API for customers on Australian region since 11:55 CET. The root cause is under investigation. We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.

PIM service unavailable for Australian region

Jan <var data-var='date'>18</var>, <var data-var='time'>11:04</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>18</var>, <var data-var='time'>11:03</var> CET Update - We have identified and corrected a issue preventing access to SDM. All services are now back online. We have entered a monitoring phase to verify that all systems are responding correctly and that no residual connectivity issues remain. Jan <var data-var='date'>18</var>, <var data-var='time'>10:05</var> CET Identified - We are currently investigating an outage affecting SDM for all customers. The root cause has been identified, and our teams are actively implementing a fix to restore service. We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.

Service Unavailable due to HTTPS Certificate Issue

Jan <var data-var='date'>15</var>, <var data-var='time'>15:14</var> CET Resolved - We can observe that all jobs stuck in "starting" state were ran starting from 10am CET, with job activity getting back to a normal pace starting from 11am CET. Delayed API event requests sending followed the same pattern, with all events being processed and sent before 11am CET. The situation is back to normal since 11am CET. Thanks for your patience while this incident was being solved. Jan <var data-var='date'>15</var>, <var data-var='time'>10:08</var> CET Monitoring - We identified an issue causing some jobs to remain stuck in the “starting” state for customers located in Eastern Europe, since Jan 14th 21h CET. This delays also API event requests sending. A fix has been deployed, and we are actively monitoring the situation to ensure full recovery. We apologize for any inconvenience this delay may have caused.

Jobs stuck as starting

Jan <var data-var='date'>14</var>, <var data-var='time'>18:36</var> CET Resolved - The incident has been resolved, and all instances are now running as expected. Jan <var data-var='date'>14</var>, <var data-var='time'>12:37</var> CET Identified - We have identified an issue with our versioning feature, where PIM updates may fail or experience slowdowns since 10 AM CET. This issue impacts approximately 5% of instances within our customer base. We are currently fixing the issue, and will keep you informed when the fix is live. Thank you for your patience.

Errors on certain updates in the PIM

Jan <var data-var='date'>14</var>, <var data-var='time'>12:44</var> CET Resolved - The issue has been fully resolved, and the Proposal tab is now properly displayed in the Activity menu. Jan <var data-var='date'>14</var>, <var data-var='time'>10:13</var> CET Identified - The root cause of this issue has been identified, and we are working on a fix. We will inform you when it is live and access to Proposals has been fully restored. Contrary to our previous message, Growth Edition is not impacted by this issue. Jan <var data-var='date'>14</var>, <var data-var='time'>10:02</var> CET Investigating - We are currently investigating an issue where the Proposal tab is not displayed in the Activity menu. While we are working to resolve this issue, you can access the Proposal page via this URL: https://your-pim-url.cloud.akeneo.com/#/proposal/. We will provide an update once the fix is live and access has been fully restored. Thank you for your patience and understanding.

Is Akeneo down?

Akeneo status is UP

Lastest published events

[Supplier Data Manager] - Job processing delays and errors

PIM PaaS - Scheduled Certificate Rotation

Intermittent Slowdowns Affecting Response Times

Akeneo Services, Components and Regions

Recent Akeneo events

Pim SaaS - Scheduled maintenance

[Supplier Data Manager] - Job processing delays and errors

PIM PaaS - Scheduled Certificate Rotation

Intermittent Slowdowns Affecting Response Times

Pim SaaS - Scheduled maintenance for Asia and Australia

[Supplier Data Manager] - Incorrect Job Completion Status

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Is Akeneo down?

Akeneo status is UP

Lastest published events

[Supplier Data Manager] - Job processing delays and errors

PIM PaaS - Scheduled Certificate Rotation

Intermittent Slowdowns Affecting Response Times

Akeneo Services, Components and Regions

Recent Akeneo events

Pim SaaS - Scheduled maintenance

[Supplier Data Manager] - Job processing delays and errors

PIM PaaS - Scheduled Certificate Rotation

Intermittent Slowdowns Affecting Response Times

Pim SaaS - Scheduled maintenance for Asia and Australia

[Supplier Data Manager] - Incorrect Job Completion Status

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!