Mar <var data-var='date'>26</var>, <var data-var='time'>15:43</var> CET Resolved - The issue affecting the latency is now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this caused. Thank you for your patience.Mar <var data-var='date'>26</var>, <var data-var='time'>12:50</var> CET Monitoring - We have implemented a fix. We are now monitoring our systems closely to confirm full recovery and stability. So far, we've seen positive results.Mar <var data-var='date'>26</var>, <var data-var='time'>09:15</var> CET Investigating - We are currently observing increased response times when creating or updating several entities (product, product model, assets, reference entities and proposal) in europe west 1 region. Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.

Elevated response times when creating or updating records

Mar <var data-var='date'>23</var>, <var data-var='time'>15:20</var> CET Resolved - The issue affecting product import jobs in the Australian region has been resolved. All import jobs are now processing normally. All pending jobs were processed. We apologize for the disruption this may have caused, and thank you for your patience while our engineering team worked on the resolution.Mar <var data-var='date'>23</var>, <var data-var='time'>13:55</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>23</var>, <var data-var='time'>10:11</var> CET Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>23</var>, <var data-var='time'>09:42</var> CET Investigating - We are currently investigating an issue affecting product import jobs in the Australian region. Impacted jobs are abnormally remaining in a queued or failed state and are not being processed. All other regions are unaffected. Workaround: While we work on a fix, products can still be created using the PIM REST API or directly through the PIM UI. We will provide a further update along with the identification of the root cause. We apologize for the disruption.

Product import jobs not working on Australia region

Mar <var data-var='date'>19</var>, <var data-var='time'>09:00</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>18</var>, <var data-var='time'>16:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>23</var>, <var data-var='time'>17:32</var> CET Scheduled - We would like to inform you about an upcoming maintenance scheduled on: * March 18th, 3:00 PM (UTC) for APAC * March 18th, 9:00 PM (UTC) for EMEA * March 19th, 7:00 AM (UTC) for Americas The whole process is expected to last at most 1 hour for each region. This maintenance will include a few minutes of downtime, during which Akeneo PIM will be temporarily unavailable. Please complete any critical operations involving Akeneo PIM before the maintenance begins. If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly. Thank you for your patience and understanding.

Pim SaaS - Scheduled maintenance

Mar <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> CET Resolved - The elevated response times when creating or updating records are now resolved, and all services are operating normally. The fix we deployed has proven effective. We sincerely apologize for the disruption this caused. Thank you for your patience.Mar <var data-var='date'> 3</var>, <var data-var='time'>20:20</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 3</var>, <var data-var='time'>14:54</var> CET Investigating - We are currently observing increased response times when saving products and product models via both the UI and API, since 7am CET today. At this time, approximately 0.1% of traffic for these operations is impacted, almost exclusively on Western Europe (GCP europe-west1 region). Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.

Feb <var data-var='date'>18</var>, <var data-var='time'>17:23</var> CET Resolved - The fix has been successfully deployed. All GraphQL pagination links generated since 4:30 PM CET are now fully functional. We appreciate your patience and understanding while we worked to resolve this issue.Feb <var data-var='date'>18</var>, <var data-var='time'>12:10</var> CET Identified - We are currently investigating an issue affecting GraphQL API pagination links specifically for reference entity records. This issue impacts all GraphQL API users worldwide, who include reference records in their products or product models (about 1% of our customer base), since Feb 17th, 6pm CET. Workaround: To obtain a valid URL, you can manually remove the #ref_entity suffix from the returned pagination link. We have identified the root cause, and are currently deploying a fix. We apologize for the disruption to your workflow.

Erroneous reference entity pagination links

Feb <var data-var='date'>11</var>, <var data-var='time'>14:43</var> CET Resolved - This incident has been resolved.Feb <var data-var='date'>11</var>, <var data-var='time'>14:07</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>11</var>, <var data-var='time'>12:40</var> CET Identified - The slowness is caused by intermittent throttling/quotas from a third-party dependency. When these quotas are reached, some jobs may end in a failed state (only 1.6% of jobs in the last hours). We’re implementing a fix to increase the available quotas and reduce the risk of recurrence.Feb <var data-var='date'>11</var>, <var data-var='time'>11:08</var> CET Investigating - We are currently investigating this issue.

Slowness on extraction step

Jan <var data-var='date'>29</var>, <var data-var='time'>10:04</var> CET Resolved - This incident has been resolved. A short-lived spike of internal errors was detected due to a sorting issue in the normalization step on a specific field. These errors were not noticeable by end users and did not impact job processing, execution, or customer data. The issue is resolved and monitoring remains in place.Jan <var data-var='date'>29</var>, <var data-var='time'>09:42</var> CET Investigating - We are currently experiencing an increase in errors affecting job processing, especially on the Normalisation step. We are currently investigating this issue.

Increased errors on normalization step (not impacting job processing)

Jan <var data-var='date'>28</var>, <var data-var='time'>16:53</var> CET Resolved - The fix is implemented and PIM UI and API performance is now back to normal for all impacted customers. Thanks for your patience while the issue was being solved.Jan <var data-var='date'>28</var>, <var data-var='time'>16:18</var> CET Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>28</var>, <var data-var='time'>15:59</var> CET Investigating - We have identified an issue where a subset of customers in the Americas region are experiencing increased latency and elevated error rates when using the PIM UI and API. The issue began around 1:00 PM CET and is currently affecting approximately 2.5% of customers in the Americas, with errors occurring on about 2% of requests. Our engineering team is actively investigating the root cause. We will provide updates as more information becomes available.

Slowness and errors observed

Jan <var data-var='date'>24</var>, <var data-var='time'>14:30</var> CET Resolved - We detected that some Americas customers were experiencing an unusual slowness, and errors in 20% of the cases, while using PIM UI and API. This affected about 2.5% of Americas customers. A fix was implemented by our engineering team and the performance is now back to its expected level. We apologize for any inconvenience during the resolution of this issue.

Slowness on PIM

Jan <var data-var='date'>18</var>, <var data-var='time'>13:20</var> CET Resolved - PIM UI and API services are now up and running on the impacted Australian region. Thanks for your patience while we were solving the case.Jan <var data-var='date'>18</var>, <var data-var='time'>13:10</var> CET Update - We are continuing to monitor for any further issues.Jan <var data-var='date'>18</var>, <var data-var='time'>13:08</var> CET Monitoring - A fix has been implemented, traffic is being monitored.Jan <var data-var='date'>18</var>, <var data-var='time'>13:00</var> CET Investigating - We are currently investigating an outage affecting PIM UI and API for customers on Australian region since 11:55 CET. The root cause is under investigation. We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.

PIM service unavailable for Australian region

Jan <var data-var='date'>18</var>, <var data-var='time'>11:04</var> CET Resolved - This incident has been resolved.Jan <var data-var='date'>18</var>, <var data-var='time'>11:03</var> CET Update - We have identified and corrected a issue preventing access to SDM. All services are now back online. We have entered a monitoring phase to verify that all systems are responding correctly and that no residual connectivity issues remain.Jan <var data-var='date'>18</var>, <var data-var='time'>10:05</var> CET Identified - We are currently investigating an outage affecting SDM for all customers. The root cause has been identified, and our teams are actively implementing a fix to restore service. We will provide further updates as progress is made. We apologize for the inconvenience and appreciate your patience.

Service Unavailable due to HTTPS Certificate Issue

Jan <var data-var='date'>15</var>, <var data-var='time'>15:14</var> CET Resolved - We can observe that all jobs stuck in "starting" state were ran starting from 10am CET, with job activity getting back to a normal pace starting from 11am CET. Delayed API event requests sending followed the same pattern, with all events being processed and sent before 11am CET. The situation is back to normal since 11am CET. Thanks for your patience while this incident was being solved.Jan <var data-var='date'>15</var>, <var data-var='time'>10:08</var> CET Monitoring - We identified an issue causing some jobs to remain stuck in the “starting” state for customers located in Eastern Europe, since Jan 14th 21h CET. This delays also API event requests sending. A fix has been deployed, and we are actively monitoring the situation to ensure full recovery. We apologize for any inconvenience this delay may have caused.

Jobs stuck as starting

Jan <var data-var='date'>14</var>, <var data-var='time'>18:36</var> CET Resolved - The incident has been resolved, and all instances are now running as expected.Jan <var data-var='date'>14</var>, <var data-var='time'>12:37</var> CET Identified - We have identified an issue with our versioning feature, where PIM updates may fail or experience slowdowns since 10 AM CET. This issue impacts approximately 5% of instances within our customer base. We are currently fixing the issue, and will keep you informed when the fix is live. Thank you for your patience.

Errors on certain updates in the PIM

Jan <var data-var='date'>14</var>, <var data-var='time'>12:44</var> CET Resolved - The issue has been fully resolved, and the Proposal tab is now properly displayed in the Activity menu.Jan <var data-var='date'>14</var>, <var data-var='time'>10:13</var> CET Identified - The root cause of this issue has been identified, and we are working on a fix. We will inform you when it is live and access to Proposals has been fully restored. Contrary to our previous message, Growth Edition is not impacted by this issue.Jan <var data-var='date'>14</var>, <var data-var='time'>10:02</var> CET Investigating - We are currently investigating an issue where the Proposal tab is not displayed in the Activity menu. While we are working to resolve this issue, you can access the Proposal page via this URL: https://your-pim-url.cloud.akeneo.com/#/proposal/. We will provide an update once the fix is live and access has been fully restored. Thank you for your patience and understanding.

Proposal tab not displayed in Activity Menu

Nov <var data-var='date'>10</var>, <var data-var='time'>18:56</var> CET Resolved - The incident has been resolved.Nov <var data-var='date'>10</var>, <var data-var='time'>17:55</var> CET Monitoring - A mitigation has been implemented and we are monitoring the results.Nov <var data-var='date'>10</var>, <var data-var='time'>17:26</var> CET Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>10</var>, <var data-var='time'>17:04</var> CET Investigating - We are currently investigating an issue that's affecting the display of data in the PIM without data loss, it's impacting our customers in Europe-west-3 (Germany).

Intermittent Data Retrieval

Oct <var data-var='date'>29</var>, <var data-var='time'>10:23</var> CET Resolved - This incident has been resolved.Oct <var data-var='date'>29</var>, <var data-var='time'>10:22</var> CET Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>29</var>, <var data-var='time'>10:17</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>29</var>, <var data-var='time'>10:16</var> CET Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>29</var>, <var data-var='time'>10:10</var> CET Investigating - We are currently investigating this issue.

File Upload and job processing not working

Oct <var data-var='date'>22</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>22</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 2</var>, <var data-var='time'>16:04</var> CEST Scheduled - We would like to inform you of an upcoming scheduled maintenance on October 22st, 6:00 PM (UTC). This maintenance will include a downtime period, during which Akeneo PIM will be temporarily unavailable. Please refer to the Customer Portal, to check the region you are accessing Akeneo PIM from. Please complete any critical operations involving Akeneo PIM before the maintenance begins. If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly. Thank you for your patience and understanding.

Pim SaaS - Scheduled maintenance for Europe ("Germany") and UK

Oct <var data-var='date'>22</var>, <var data-var='time'>12:00</var> CEST Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>22</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 2</var>, <var data-var='time'>16:04</var> CEST Scheduled - We would like to inform you of an upcoming scheduled maintenance on October 22nd, 8:00 AM (UTC). This maintenance will include a downtime period, during which Akeneo PIM will be temporarily unavailable. Please complete any critical operations involving Akeneo PIM before the maintenance begins. If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly. Thank you for your patience and understanding.

Pim SaaS - Scheduled maintenance for Americas

Oct <var data-var='date'>21</var>, <var data-var='time'>23:30</var> CEST Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>21</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 7</var>, <var data-var='time'>13:55</var> CEST Scheduled - We would like to inform you of an upcoming scheduled maintenance on October 21st, 23:00 PM (CEST). This maintenance will include a brief downtime period, during which SDM will be temporarily unavailable. Please complete any critical operations involving Akeneo SDM before the maintenance begins. Thank you for your patience and understanding.

Supplier Data Manager - Scheduled Maintenance for UK, EU, US, APAC

Oct <var data-var='date'>21</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>21</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 2</var>, <var data-var='time'>16:04</var> CEST Scheduled - We would like to inform you of an upcoming scheduled maintenance on October 21st, 6:00 PM (UTC). This maintenance will include a downtime period, during which Akeneo PIM will be temporarily unavailable. Please refer to the Customer Portal, to check the region you are accessing Akeneo PIM from. Please complete any critical operations involving Akeneo PIM before the maintenance begins. If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly. Thank you for your patience and understanding.

Pim SaaS - Scheduled maintenance for Europe ("Other countries")

Oct <var data-var='date'>21</var>, <var data-var='time'>17:00</var> CEST Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>21</var>, <var data-var='time'>15:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'> 2</var>, <var data-var='time'>16:04</var> CEST Scheduled - We would like to inform you of an upcoming scheduled maintenance on October 21st, 1:00 PM (UTC). This maintenance will include a downtime period, during which Akeneo PIM will be temporarily unavailable. Please complete any critical operations involving Akeneo PIM before the maintenance begins. If you have scheduled jobs or automated tasks dependent on the system, we recommend rescheduling them accordingly. Thank you for your patience and understanding.

Pim SaaS - Scheduled maintenance for Asia and Australia

Oct <var data-var='date'>21</var>, <var data-var='time'>16:53</var> CEST Resolved - This incident has been resolved.Oct <var data-var='date'>21</var>, <var data-var='time'>16:53</var> CEST Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>21</var>, <var data-var='time'>16:29</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>21</var>, <var data-var='time'>16:24</var> CEST Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>21</var>, <var data-var='time'>15:18</var> CEST Identified - The issue has been identified, and a fix will be deployed shortly. Thank you for your patience and understanding.

Partial outage affecting Workflows settings page, homepage widgets & workflow start (enable)

Oct <var data-var='date'>21</var>, <var data-var='time'>14:21</var> CEST Resolved - This incident is now resolved, with all import jobs now running as expected. Thanks for your patience and understanding.Oct <var data-var='date'>21</var>, <var data-var='time'>12:46</var> CEST Monitoring - The fix is deployed, we keep monitoring the PIM platform. Thanks for your patience and understanding.Oct <var data-var='date'>20</var>, <var data-var='time'>18:02</var> CEST Update - The deployment of the fix is still delayed by the open incident on AWS (https://health.aws.amazon.com/health/status) impacting one of our upstream third party service providers. A workaround is applicable for customers experiencing the unduly failing jobs. In such a case, you can restart the job, and it will run normally, with a usual execution time, as our PIM production infrastructure is not impacted by the AWS incident. We'll continue monitoring the deployment, and provide updates as more information becomes available. Thank you for your patience and understanding.Oct <var data-var='date'>20</var>, <var data-var='time'>16:17</var> CEST Update - The deployment of the fix is taking longer than expected, given the context of the in-progress outage on AWS services today (https://health.aws.amazon.com/health/status), impacting one of our upstream service providers. We'll continue monitoring the deployment, and provide updates as more information becomes available. Thank you for your patience and understanding.Oct <var data-var='date'>20</var>, <var data-var='time'>11:53</var> CEST Identified - The issue has been identified, and a fix will be deployed shortly.Oct <var data-var='date'>20</var>, <var data-var='time'>09:24</var> CEST Investigating - We detected an issue with product import jobs unduly failing. All our regions are impacted, with about 10% of our customers experiencing the issue. We will provide further information along our investigation. Thank you for your patience and understanding.

Failing product import jobs

Oct <var data-var='date'>13</var>, <var data-var='time'>22:07</var> CEST Resolved - The incident has been resolved.Oct <var data-var='date'>13</var>, <var data-var='time'>20:33</var> CEST Monitoring - A fix has been implemented to remove the duplicate rules. We are now monitoring the results.Oct <var data-var='date'>13</var>, <var data-var='time'>16:32</var> CEST Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>13</var>, <var data-var='time'>15:58</var> CEST Investigating - Our technical team is currently investigating the issue and is currently working to mitigate and fix the behavior. Meanwhile, avoid manually launching the rules.

Duplicate rules might appear in the rule engine after execution

Oct <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> CEST Resolved - All systems are back to normal. We've confirmed full resolution, and everything is operating as expected. Thank you for your patience!Oct <var data-var='date'> 8</var>, <var data-var='time'>18:04</var> CEST Monitoring - The issue has been identified, and we have applied a mitigation that will decrease the delay in execution times. We are currently monitoring the impact of this mitigation. We apologize for any inconvenience.Oct <var data-var='date'> 8</var>, <var data-var='time'>17:33</var> CEST Investigating - We're observing a delay between the request to launch some actions via the UI and its effective execution. Expect delay for following actions: - Manually trigger a rule execution - Execute bulk actions via the UI Our current analysis reveals that it only concerns customers in the europe-west1 region. Recommendations: Avoid triggering another bulk action execution if you don't see it start.

Is Akeneo down?

Akeneo status is UP

Lastest published events

Elevated response times when creating or updating records

Product import jobs not working on Australia region

Pim SaaS - Scheduled maintenance

Akeneo Services, Components and Regions

Recent Akeneo events

Elevated response times when creating or updating records

Product import jobs not working on Australia region

Pim SaaS - Scheduled maintenance

Elevated response times when creating or updating records

Erroneous reference entity pagination links

Slowness on extraction step

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Is Akeneo down?

Akeneo status is UP

Lastest published events

Elevated response times when creating or updating records

Product import jobs not working on Australia region

Pim SaaS - Scheduled maintenance

Akeneo Services, Components and Regions

Recent Akeneo events

Elevated response times when creating or updating records

Product import jobs not working on Australia region

Pim SaaS - Scheduled maintenance

Elevated response times when creating or updating records

Erroneous reference entity pagination links

Slowness on extraction step

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!