THIS IS A SCHEDULED EVENT Aug <var data-var='date'>24</var>, <var data-var='time'>05:30</var> - <var data-var='time'>06:00</var> UTC Aug <var data-var='date'>20</var>, <var data-var='time'>08:10</var> UTC Scheduled - Aircall has a scheduled maintenance window on Monday, August 24th 2026 starting at 5:30 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption during the maintenance window, such as : * messages not stored or not visible The maintenance will be carried out with the following schedule: 05:30AM – 06:00AM UTC 03:30PM – 04:00PM Sydney (AEDT) 07:30AM – 08:00AM Paris (CEST) 01:30AM – 02:00AM New York (EDT)

Aircall Scheduled Maintenance — Monday, August 24th 2026

Aug <var data-var='date'>20</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>18:00</var> UTC Scheduled - Aircall has a scheduled maintenance window on Thursday, August 20th 2026 starting at 6:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience temporarily delays in Live Monitoring data, encounter error messages in the Live Monitoring UI, or find that the Live Monitoring dashboard does not load any data upon opening. The maintenance will be carried out with the following schedule: 06:00AM – 07:00AM UTC 04:00PM – 05:00PM Sydney (AEDT) 08:00AM – 09:00AM Paris (CEST) 02:00AM – 03:00AM New York (EDT)

Aircall Scheduled Maintenance — Thursday, August 20th 2026

Aug <var data-var='date'>12</var>, <var data-var='time'>07:15</var> UTC Resolved - We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance. Aug <var data-var='date'>11</var>, <var data-var='time'>14:06</var> UTC Monitoring - There has been an improvement with outbound calls. We continue monitoring. Aug <var data-var='date'>11</var>, <var data-var='time'>14:06</var> UTC Update - We are observing improvements in outbound calling, despite our partner continuing to work to resolve the issue. Aug <var data-var='date'>11</var>, <var data-var='time'>12:28</var> UTC Identified - The issue has been identified as being caused by a specific Carrier Partner in Germany. Numbers hosted by different carriers are unaffected. Aug <var data-var='date'>11</var>, <var data-var='time'>12:08</var> UTC Investigating - We are currently investigating an issue impacting some German numbers receiving "number unavailable" messages when calling.

Issues calling German numbers

Aug <var data-var='date'>11</var>, <var data-var='time'>12:30</var> UTC Resolved - We can confirm that the issue with the French eSIM partner has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality. Aug <var data-var='date'>11</var>, <var data-var='time'>11:50</var> UTC Monitoring - A fix was implemented by our Partner. We are currently monitoring the results. Aug <var data-var='date'>11</var>, <var data-var='time'>10:05</var> UTC Investigating - We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.

French eSIM numbers unreachable

Aug <var data-var='date'> 5</var>, <var data-var='time'>17:16</var> UTC Resolved - This is confirmed fully resolved Aug <var data-var='date'> 5</var>, <var data-var='time'>16:59</var> UTC Monitoring - The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor Aug <var data-var='date'> 5</var>, <var data-var='time'>16:48</var> UTC Investigating - We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.

AI Agents not reading Knowledge Base

Jul <var data-var='date'>30</var>, <var data-var='time'>09:52</var> UTC Resolved - The issue has been found to be affecting one specific ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue. Jul <var data-var='date'>30</var>, <var data-var='time'>09:04</var> UTC Monitoring - The issue has been identified as affecting one ISP in CH and one in GB. We recommend that customers use an alternative network if possible and contact their ISP to help resolve the issue. Jul <var data-var='date'>30</var>, <var data-var='time'>08:29</var> UTC Identified - We are currently only seeing the issues on one ISP in CH and one in GB. We are continuing to investigate further. Jul <var data-var='date'>30</var>, <var data-var='time'>08:18</var> UTC Investigating - We are currently investigating login issues in GB and CH.

Login issues in GB and CH

Jul <var data-var='date'>28</var>, <var data-var='time'>14:47</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>14:39</var> UTC Identified - Aircall engineering is actively working on restoring the system performance Jul <var data-var='date'>28</var>, <var data-var='time'>14:34</var> UTC Investigating - We are currently investigating an issue with Analytics high loading time on the Dashboard

Analytics High Loading time

Jul <var data-var='date'>24</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>24</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>09:57</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>17</var>, <var data-var='time'>14:24</var> UTC Scheduled - One of our partner carrier has a scheduled maintenance window on Friday, July 24th 2026 starting at 00:00 UTC. During this window, their team will perform work that supports the continued reliability and performance of their platform. We do not expect a substantial impact on users, however, the ability to make and receive calls and messages (SMS/MMS) may be effected for up to 60 minutes during this maintenance. The maintenance will be carried out with the following schedule: 00:00AM – 01:00AM UTC 10:00AM – 11:00AM Sydney (AEDT) 02:00AM – 03:00AM Paris (CEST) 08:00PM – 09:00PM New York (EDT)

Aircall Scheduled Maintenance — Friday, July 24th 2026

Jul <var data-var='date'>22</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>20</var>, <var data-var='time'>09:56</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>17</var>, <var data-var='time'>14:23</var> UTC Scheduled - One of our partner carrier has a scheduled maintenance window on Wednesday, July 22nd 2026 starting at 00:00 UTC. During this window, their team will perform work that supports the continued reliability and performance of their platform. We do not expect a substantial impact on users, however, the ability to make and receive calls and messages (SMS/MMS) may be effected for up to 60 minutes during this maintenance. The maintenance will be carried out with the following schedule: 00:00AM – 01:00AM UTC 10:00AM – 11:00AM Sydney (AEDT) 02:00AM – 03:00AM Paris (CEST) 08:00PM – 09:00PM New York (EDT)

Aircall Scheduled Maintenance — Wednesday, July 22nd 2026

Jul <var data-var='date'>20</var>, <var data-var='time'>16:25</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>15:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>20</var>, <var data-var='time'>14:47</var> UTC Identified - We're actively working on improving the call logging delays Jul <var data-var='date'>20</var>, <var data-var='time'>14:27</var> UTC Investigating - We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe.

Delay logging call/activity events to integrations

Jul <var data-var='date'>17</var>, <var data-var='time'>14:51</var> UTC Resolved - Our engineering team has resolved the issue with delayed logging to integrations. Jul <var data-var='date'>17</var>, <var data-var='time'>12:18</var> UTC Identified - We have identified the root cause of the delay in activity logging for integrations. A fix is currently being applied. We will confirm once activities are being logged within normal timeframes and provide a final update at that point. Jul <var data-var='date'>17</var>, <var data-var='time'>11:45</var> UTC Investigating - We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe. The team is actively looking into the root cause. Updates will follow as more information becomes available.

Jul <var data-var='date'>15</var>, <var data-var='time'>16:03</var> UTC Resolved - Our partner carrier has fully resolved the issue and service is back to normal at this time Jul <var data-var='date'>15</var>, <var data-var='time'>15:43</var> UTC Identified - Some customers may experience issues setting or changing their registered E911 emergency location at this time. Our carrier partner has identified a problem with their system that is causing this problem and they are currently working on a fix.

Errors saving E911 emergency location for some customers

Jul <var data-var='date'>13</var>, <var data-var='time'>14:52</var> UTC Resolved - We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance. Jul <var data-var='date'>13</var>, <var data-var='time'>14:26</var> UTC Monitoring - Our teams and partners have been working on a fix and have observed recovery. We will continue to monitor the system until the resolution is confirmed. Jul <var data-var='date'>13</var>, <var data-var='time'>13:32</var> UTC Identified - The issue has been identified and we are working on a fix. Jul <var data-var='date'>13</var>, <var data-var='time'>13:20</var> UTC Investigating - We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.

Users Stuck in Calls

Jul <var data-var='date'> 9</var>, <var data-var='time'>08:45</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>08:21</var> UTC Monitoring - We observe a return to normal performance with loading times. We keep monitoring the results. Jul <var data-var='date'> 9</var>, <var data-var='time'>07:46</var> UTC Investigating - We are currently investigating a performance issue that is impacting Analytics and Call History loading time

Analytics Dashboards Slow Loading

Jul <var data-var='date'> 2</var>, <var data-var='time'>15:38</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:10</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:05</var> UTC Identified - We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:27</var> UTC Investigating - We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts. We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.

Duplicate Inbound Call Attempts - UK Carrier

Jul <var data-var='date'> 1</var>, <var data-var='time'>11:04</var> UTC Resolved - We can confirm the issue with the UK carrier has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance. Jul <var data-var='date'> 1</var>, <var data-var='time'>10:49</var> UTC Monitoring - The carrier partner has implemented a fix, and we are observing calls returning to the regular performance. We will continue to monitor the system until the resolution is confirmed. Jul <var data-var='date'> 1</var>, <var data-var='time'>10:44</var> UTC Identified - We have identified an issue with a UK Carrier that is causing inbound call connectivity retries. This issue is sporadically impacting calls to Aircall UK numbers. Some customers may see duplicate inbound call attempts. We will provide further details as soon as downstream carriers make progress.

Jun <var data-var='date'>26</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>07:07</var> UTC Scheduled - Aircall has a scheduled maintenance window on Friday, June 26th 2026 starting at 5:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience the virtual agent at the bottom right of each page of the Dashboard and support website to be unavailable. The maintenance will be carried out with the following schedule: 05:00AM – 06:30AM UTC 03:00PM – 04:30PM Sydney (AEDT) 07:00AM – 08:30AM Paris (CEST) 01:00AM – 02:30AM New York (EDT)

Aircall Scheduled Maintenance — Friday, June 26th 2026

Jun <var data-var='date'>25</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>09:38</var> UTC Scheduled - Aircall has a scheduled maintenance window on Thursday, June 25th 2026 starting at 5:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience temporarily delays in Live Monitoring data, encounter error messages in the Live Monitoring UI, or find that the Live Monitoring dashboard does not load any data upon opening. The maintenance will be carried out with the following schedule: 05:00AM – 06:00AM UTC 03:00PM – 04:00PM Sydney (AEDT) 07:00AM – 08:00AM Paris (CEST) 01:00AM – 02:00AM New York (EDT)

Aircall Scheduled Maintenance — Thursday, June 25th 2026

Jun <var data-var='date'>20</var>, <var data-var='time'>22:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>20</var>, <var data-var='time'>14:15</var> UTC Scheduled - One of our partner providers has a scheduled maintenance window today, June 20th 2026, starting at 22:00 UTC. During this window, our partner will perform work that will ensure the future stability and reliability of the Analytics service. While the maintenance is in progress, Aircall Analytics won't be available. The maintenance will be carried out with the following schedule: June 20th, 10:00PM – 10:30PM UTC June 20th, 06:00PM – 06:30PM New York (EDT) June 21st, 12:00AM – 12:30AM Paris (CEST) June 21st, 08:00AM – 08:30AM Sydney (AEST)

Aircall Scheduled Maintenance — Saturday, June 20th 2026

Jun <var data-var='date'>19</var>, <var data-var='time'>19:29</var> UTC Resolved - This incident has been resolved Jun <var data-var='date'>19</var>, <var data-var='time'>17:22</var> UTC Monitoring - Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time. Jun <var data-var='date'>19</var>, <var data-var='time'>14:34</var> UTC Identified - The issue has been identified by our 3rd party provider, and a fix is in progress. Jun <var data-var='date'>19</var>, <var data-var='time'>14:20</var> UTC Investigating - Performance is not stable again, and we are investigating. Jun <var data-var='date'>19</var>, <var data-var='time'>13:20</var> UTC Monitoring - We have implemented and observed a return to normal performances. We keep monitoring the results. Jun <var data-var='date'>19</var>, <var data-var='time'>12:29</var> UTC Update - We are observing some improvements with the loading times of Analytics Dashboards and Call history pages. Jun <var data-var='date'>19</var>, <var data-var='time'>10:48</var> UTC Identified - The issue has been identified and a fix is being implemented Jun <var data-var='date'>19</var>, <var data-var='time'>10:43</var> UTC Investigating - We are currently investigating a performance issue that is impacting Analytics and Call History loading time

Analytics Dashboards Not Loading

Jun <var data-var='date'>10</var>, <var data-var='time'>11:05</var> UTC Resolved - Messages are being processed normally now. Jun <var data-var='date'>10</var>, <var data-var='time'>10:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>10:30</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>10</var>, <var data-var='time'>09:14</var> UTC Update - We are continuing to investigate this issue. Some messages are not delivered for France and Spain numbers. Jun <var data-var='date'>10</var>, <var data-var='time'>08:13</var> UTC Update - We are continuing to investigate the issue. Further updates to follow as we learn more. Jun <var data-var='date'>10</var>, <var data-var='time'>06:58</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>06:52</var> UTC Investigating - We are currently investigating delays affecting SMS delivery in France. Messages may take longer than usual to be delivered. We are working to identify the cause and restore normal delivery times. Further updates will follow as we learn more.

SMS Delivery Delays in France and Spain

Jun <var data-var='date'> 4</var>, <var data-var='time'>07:49</var> UTC Resolved - The error loading recordings and insights has been fully resolved, and the Dashboard is performing normally. Jun <var data-var='date'> 4</var>, <var data-var='time'>07:22</var> UTC Monitoring - A fix has been implemented, and we are noticing significant improvements in Dashboard loading time. Jun <var data-var='date'> 4</var>, <var data-var='time'>07:04</var> UTC Investigating - We are currently investigating an issue with the Dashboard freezing or crashing when accessing call recordings.

Dashboard Performance Issues

Jun <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>05:58</var> UTC Scheduled - Aircall has a scheduled maintenance window on Wednesday, June 3rd 2026, starting at 06:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. We do not expect a substantial impact on users, however, the ability to provide or access KYC document may be effected for up to 60 minutes during this maintenance. The maintenance will be carried out with the following schedule: 06:00AM – 07:00AM UTC 04:00PM – 05:00PM Sydney (AEDT) 08:00AM – 09:00AM Paris (CEST) 02:00AM – 03:00AM New York (EDT)

Aircall Scheduled Maintenance — Wednesday, June 3rd 2026

May <var data-var='date'>29</var>, <var data-var='time'>06:57</var> UTC Resolved - This incident has now been resolved. If you experience any further problems, please don’t hesitate to contact our support team. May <var data-var='date'>29</var>, <var data-var='time'>06:43</var> UTC Monitoring - A fix has been implemented for the issue, and the app is functioning normally. We are actively monitoring the situation to ensure system stability and will provide further updates if necessary. May <var data-var='date'>29</var>, <var data-var='time'>06:14</var> UTC Investigating - We are currently investigating intermittent failures affecting in-call actions and buttons. Some users may experience unresponsive or unreliable controls during active calls. Our team is actively working to identify the root cause and will provide updates as the investigation progresses.

Aircall Workspace In-Call Controls Intermittently Unresponsive

May <var data-var='date'>28</var>, <var data-var='time'>20:11</var> UTC Resolved - Voice service for Mexico phone numbers has been fully restored. The issue was isolated to a local carrier, which has since returned to normal operation. May <var data-var='date'>28</var>, <var data-var='time'>19:40</var> UTC Monitoring - The issue seems to be subscribed to a local carrier or local network and has returned to regular service. We continue to monitor the situation to ensure voice service remains stable. May <var data-var='date'>28</var>, <var data-var='time'>19:22</var> UTC Investigating - We are currently investigating an issue with Mexico phone numbers.

Is Aircall down?

Aircall status is UP

Lastest published events

Aircall Scheduled Maintenance — Thursday, August 20th 2026

Issues calling German numbers

French eSIM numbers unreachable

Aircall Services, Components and Regions

Recent Aircall events

Aircall Scheduled Maintenance — Monday, August 24th 2026

Aircall Scheduled Maintenance — Thursday, August 20th 2026

Issues calling German numbers

French eSIM numbers unreachable

AI Agents not reading Knowledge Base

Login issues in GB and CH