Jul <var data-var='date'> 2</var>, <var data-var='time'>15:38</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:10</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:05</var> UTC Identified - We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:27</var> UTC Investigating - We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts. We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.

Duplicate Inbound Call Attempts - UK Carrier

Jul <var data-var='date'> 1</var>, <var data-var='time'>11:04</var> UTC Resolved - We can confirm the issue with the UK carrier has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance. Jul <var data-var='date'> 1</var>, <var data-var='time'>10:49</var> UTC Monitoring - The carrier partner has implemented a fix, and we are observing calls returning to the regular performance. We will continue to monitor the system until the resolution is confirmed. Jul <var data-var='date'> 1</var>, <var data-var='time'>10:44</var> UTC Identified - We have identified an issue with a UK Carrier that is causing inbound call connectivity retries. This issue is sporadically impacting calls to Aircall UK numbers. Some customers may see duplicate inbound call attempts. We will provide further details as soon as downstream carriers make progress.

Jun <var data-var='date'>26</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>26</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>07:07</var> UTC Scheduled - Aircall has a scheduled maintenance window on Friday, June 26th 2026 starting at 5:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience the virtual agent at the bottom right of each page of the Dashboard and support website to be unavailable. The maintenance will be carried out with the following schedule: 05:00AM – 06:30AM UTC 03:00PM – 04:30PM Sydney (AEDT) 07:00AM – 08:30AM Paris (CEST) 01:00AM – 02:30AM New York (EDT)

Aircall Scheduled Maintenance — Friday, June 26th 2026

Jun <var data-var='date'>25</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>09:38</var> UTC Scheduled - Aircall has a scheduled maintenance window on Thursday, June 25th 2026 starting at 5:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience temporarily delays in Live Monitoring data, encounter error messages in the Live Monitoring UI, or find that the Live Monitoring dashboard does not load any data upon opening. The maintenance will be carried out with the following schedule: 05:00AM – 06:00AM UTC 03:00PM – 04:00PM Sydney (AEDT) 07:00AM – 08:00AM Paris (CEST) 01:00AM – 02:00AM New York (EDT)

Aircall Scheduled Maintenance — Thursday, June 25th 2026

Jun <var data-var='date'>20</var>, <var data-var='time'>22:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>20</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>20</var>, <var data-var='time'>14:15</var> UTC Scheduled - One of our partner providers has a scheduled maintenance window today, June 20th 2026, starting at 22:00 UTC. During this window, our partner will perform work that will ensure the future stability and reliability of the Analytics service. While the maintenance is in progress, Aircall Analytics won't be available. The maintenance will be carried out with the following schedule: June 20th, 10:00PM – 10:30PM UTC June 20th, 06:00PM – 06:30PM New York (EDT) June 21st, 12:00AM – 12:30AM Paris (CEST) June 21st, 08:00AM – 08:30AM Sydney (AEST)

Aircall Scheduled Maintenance — Saturday, June 20th 2026

Jun <var data-var='date'>19</var>, <var data-var='time'>19:29</var> UTC Resolved - This incident has been resolved Jun <var data-var='date'>19</var>, <var data-var='time'>17:22</var> UTC Monitoring - Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time. Jun <var data-var='date'>19</var>, <var data-var='time'>14:34</var> UTC Identified - The issue has been identified by our 3rd party provider, and a fix is in progress. Jun <var data-var='date'>19</var>, <var data-var='time'>14:20</var> UTC Investigating - Performance is not stable again, and we are investigating. Jun <var data-var='date'>19</var>, <var data-var='time'>13:20</var> UTC Monitoring - We have implemented and observed a return to normal performances. We keep monitoring the results. Jun <var data-var='date'>19</var>, <var data-var='time'>12:29</var> UTC Update - We are observing some improvements with the loading times of Analytics Dashboards and Call history pages. Jun <var data-var='date'>19</var>, <var data-var='time'>10:48</var> UTC Identified - The issue has been identified and a fix is being implemented Jun <var data-var='date'>19</var>, <var data-var='time'>10:43</var> UTC Investigating - We are currently investigating a performance issue that is impacting Analytics and Call History loading time

Analytics Dashboards Not Loading

Jun <var data-var='date'>10</var>, <var data-var='time'>11:05</var> UTC Resolved - Messages are being processed normally now. Jun <var data-var='date'>10</var>, <var data-var='time'>10:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>10:30</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>10</var>, <var data-var='time'>09:14</var> UTC Update - We are continuing to investigate this issue. Some messages are not delivered for France and Spain numbers. Jun <var data-var='date'>10</var>, <var data-var='time'>08:13</var> UTC Update - We are continuing to investigate the issue. Further updates to follow as we learn more. Jun <var data-var='date'>10</var>, <var data-var='time'>06:58</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>06:52</var> UTC Investigating - We are currently investigating delays affecting SMS delivery in France. Messages may take longer than usual to be delivered. We are working to identify the cause and restore normal delivery times. Further updates will follow as we learn more.

SMS Delivery Delays in France and Spain

Jun <var data-var='date'> 4</var>, <var data-var='time'>07:49</var> UTC Resolved - The error loading recordings and insights has been fully resolved, and the Dashboard is performing normally. Jun <var data-var='date'> 4</var>, <var data-var='time'>07:22</var> UTC Monitoring - A fix has been implemented, and we are noticing significant improvements in Dashboard loading time. Jun <var data-var='date'> 4</var>, <var data-var='time'>07:04</var> UTC Investigating - We are currently investigating an issue with the Dashboard freezing or crashing when accessing call recordings.

Dashboard Performance Issues

Jun <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>05:58</var> UTC Scheduled - Aircall has a scheduled maintenance window on Wednesday, June 3rd 2026, starting at 06:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. We do not expect a substantial impact on users, however, the ability to provide or access KYC document may be effected for up to 60 minutes during this maintenance. The maintenance will be carried out with the following schedule: 06:00AM – 07:00AM UTC 04:00PM – 05:00PM Sydney (AEDT) 08:00AM – 09:00AM Paris (CEST) 02:00AM – 03:00AM New York (EDT)

Aircall Scheduled Maintenance — Wednesday, June 3rd 2026

May <var data-var='date'>29</var>, <var data-var='time'>06:57</var> UTC Resolved - This incident has now been resolved. If you experience any further problems, please don’t hesitate to contact our support team. May <var data-var='date'>29</var>, <var data-var='time'>06:43</var> UTC Monitoring - A fix has been implemented for the issue, and the app is functioning normally. We are actively monitoring the situation to ensure system stability and will provide further updates if necessary. May <var data-var='date'>29</var>, <var data-var='time'>06:14</var> UTC Investigating - We are currently investigating intermittent failures affecting in-call actions and buttons. Some users may experience unresponsive or unreliable controls during active calls. Our team is actively working to identify the root cause and will provide updates as the investigation progresses.

Aircall Workspace In-Call Controls Intermittently Unresponsive

May <var data-var='date'>28</var>, <var data-var='time'>20:11</var> UTC Resolved - Voice service for Mexico phone numbers has been fully restored. The issue was isolated to a local carrier, which has since returned to normal operation. May <var data-var='date'>28</var>, <var data-var='time'>19:40</var> UTC Monitoring - The issue seems to be subscribed to a local carrier or local network and has returned to regular service. We continue to monitor the situation to ensure voice service remains stable. May <var data-var='date'>28</var>, <var data-var='time'>19:22</var> UTC Investigating - We are currently investigating an issue with Mexico phone numbers.

Issues with phone calls impacting Mexico phone numbers

May <var data-var='date'>27</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>12:08</var> UTC Scheduled - Aircall has a scheduled maintenance window on Wednesday, May 27th 2026, starting at 5:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. We do not expect a substantial impact on users, however, the ability to make and receive calls may be effected for up to 60 minutes during this maintenance. The maintenance will be carried out with the following schedule: 05:00AM – 06:00AM UTC 03:00PM – 04:00PM Sydney (AEDT) 07:00AM – 08:00AM Paris (CEST) 01:00AM – 02:00AM New York (EDT)

Aircall Scheduled Maintenance — Wednesday, May 27th 2026

May <var data-var='date'>22</var>, <var data-var='time'>22:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>22</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>08:16</var> UTC Scheduled - Aircall has a scheduled maintenance window on Friday, May 22nd 2026, starting at 22:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience temporary disruptions and momentary delays using the AI Voice Agent AI actions. The maintenance will be carried out with the following schedule: 10:00PM – 10:30PM UTC 08:00AM – 08:30AM Sydney (AEDT) 10:00PM – 10:30PM London (GMT) 06:00PM – 06:30PM New York (EDT)

Aircall Scheduled Maintenance — Friday, May 22nd 2026

May <var data-var='date'>19</var>, <var data-var='time'>17:15</var> UTC Resolved - The error loading conversations has been fully resolved, and the Workspace App is performing normally. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance. May <var data-var='date'>19</var>, <var data-var='time'>16:35</var> UTC Monitoring - The previously applied fix has been successful, and the Workspace App is now loading conversations correctly. We will continue monitoring system performance over the upcoming moments to ensure full resolution. May <var data-var='date'>19</var>, <var data-var='time'>16:30</var> UTC Identified - We identified the issue. Mitigation measures are in progress. May <var data-var='date'>19</var>, <var data-var='time'>16:16</var> UTC Update - We continue the path of identifying the issue. We will provide further updates as soon as progress is made. May <var data-var='date'>19</var>, <var data-var='time'>15:48</var> UTC Investigating - We are currently investigating an issue with loading conversations, impacting Aircall Workspace App

Workspace App - Error loading conversations

May <var data-var='date'>15</var>, <var data-var='time'>07:16</var> UTC Resolved - This incident is resolved. Inbound/outbound call actions on the Aircall app are fully functional. May <var data-var='date'>15</var>, <var data-var='time'>07:12</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'>15</var>, <var data-var='time'>06:40</var> UTC Monitoring - We have implemented a fix, and you should now be able to action calls on the Aircall app. We will continue to monitor and provide another update as soon as more information becomes available. May <var data-var='date'>15</var>, <var data-var='time'>05:15</var> UTC Investigating - We are experiencing issues with Inbound/Outbound call actions on the Aircall App. Our team is working on this to fix the situation. We will be updating this status page to keep you informed of the resolution progress.

Issue on inbound/outbound calls

May <var data-var='date'>14</var>, <var data-var='time'>20:53</var> UTC Resolved - We can confirm the outbound traffic to Chile has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance. Apr <var data-var='date'>29</var>, <var data-var='time'>13:29</var> UTC Monitoring - We are actively working on an issue affecting outbound calls from certain Chilean phone numbers due to an unannounced policy change by a telecommunications carrier. Inbound calls to these numbers are not affected. Our team has applied routing adjustments to reduce the impact and is working toward a permanent resolution. If you are experiencing outbound call failures from Chilean numbers, please contact our support team at https://support.aircall.io/ or your account manager to discuss options and any available immediate mitigations. Apr <var data-var='date'>21</var>, <var data-var='time'>21:26</var> UTC Identified - We have identified the cause of increased call failure rates affecting outbound calls to Chilean numbers. Our network and carrier relations teams are actively working with our partner carrier to find a resolution and restore call quality and connection rates to Chilean destinations as quickly as possible.

Degraded Service for Outbound Calls to Chile

May <var data-var='date'>14</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>09:27</var> UTC Scheduled - Aircall has a scheduled maintenance window on Thursday, May 14th 2026, starting at 4:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience temporarily delays in Live Monitoring data, encounter error messages in the Live Monitoring UI, or find that the Live Monitoring dashboard does not load any data upon opening. The maintenance will be carried out with the following schedule: 04:00AM – 06:00AM UTC 15:00PM – 17:00PM Sydney (AEDT) 04:00AM – 06:00AM London (GMT) 06:00AM – 08:00AM Paris (CEST) 12:00AM – 02:00AM New York (EDT)

Aircall Scheduled Maintenance — Thursday, May 14th 2026

May <var data-var='date'> 1</var>, <var data-var='time'>10:50</var> UTC Resolved - The iOS Mobile App has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance. May <var data-var='date'> 1</var>, <var data-var='time'>10:38</var> UTC Monitoring - A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution. May <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> UTC Identified - This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix. May <var data-var='date'> 1</var>, <var data-var='time'>09:45</var> UTC Update - The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made. May <var data-var='date'> 1</var>, <var data-var='time'>09:32</var> UTC Investigating - We are investigating reports of calls not ringing on some devices.

Calls Not Ringing iOS Mobile App

Apr <var data-var='date'>29</var>, <var data-var='time'>15:16</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>14:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>29</var>, <var data-var='time'>14:55</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>29</var>, <var data-var='time'>14:42</var> UTC Update - We are continuing to investigate this issue. Apr <var data-var='date'>29</var>, <var data-var='time'>14:35</var> UTC Investigating - We are currently investigating ongoing issues impacting inbound French and Spanish Numbers.

Inbound Call Issues impacting French and Spanish Numbers

Apr <var data-var='date'>29</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>13:25</var> UTC Scheduled - Aircall has a scheduled maintenance window on Wednesday, April 29th 2026, starting at 05:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience temporary disruptions and momentary delays in the Aircall Dashboard, although cached data will remain available. The maintenance will be carried out with the following schedule: 05:00AM – 06:00AM UTC 03:00PM – 04:00PM Sydney (AEDT) 05:00AM – 06:00AM London (GMT) 01:00AM – 02:00AM New York (EDT)

Aircall Scheduled Maintenance — Wednesday, April 29th 2026

Apr <var data-var='date'>14</var>, <var data-var='time'>15:55</var> UTC Resolved - Analytics' performance is fully stable and operating normally. Apr <var data-var='date'>14</var>, <var data-var='time'>15:31</var> UTC Monitoring - We have completed the mitigation actions, and performance levels are now stable. We continue to actively monitor Analytics' performance. Further updates will be provided as soon as progress is made. Apr <var data-var='date'>14</var>, <var data-var='time'>15:24</var> UTC Identified - We have identified an issue with Analytics performance, and we're implementing mitigation measures. During the mitigation attempt, Analytics data may be unavailable for a period of 15 minutes. Live Monitoring is not impacted. We will provide further updates as soon as possible.

Aircall Analytics Performance

Mar <var data-var='date'>31</var>, <var data-var='time'>12:56</var> UTC Resolved - This incident has been resolved Mar <var data-var='date'>31</var>, <var data-var='time'>10:57</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>31</var>, <var data-var='time'>10:38</var> UTC Identified - We applied a routing change for our downstream carrier to mitigate the issue. Mar <var data-var='date'>31</var>, <var data-var='time'>10:24</var> UTC Investigating - We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.

Call dropping in Germany

Mar <var data-var='date'>22</var>, <var data-var='time'>10:36</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>22</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>14:37</var> UTC Scheduled - Aircall has a scheduled maintenance window on Sunday, March 22nd 2026, starting at 07:30 UTC. During this window, our team will perform scheduled maintenance to improve the reliability and performance of the Aircall platform. While maintenance is in progress, you may experience temporary disruptions, including delays when loading Conversations in Aircall Workspace. The maintenance will be carried out with the following schedule: 07:30AM – 11:00AM UTC 06:30PM – 10:00PM Sydney (AEDT) 07:30AM – 11:00AM London (GMT) 03:30AM – 07:00AM New York (EDT)

Aircall Scheduled Maintenance — Sunday, March 22nd 2026

Mar <var data-var='date'>21</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>21</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>21:51</var> UTC Scheduled - Aircall has a scheduled maintenance window on Saturday, March 21st 2026, starting at 07:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience temporary disruptions and momentary delays when using the Aircall Workspace app. The maintenance will be carried out with the following schedule: 07:00AM – 08:00AM UTC 06:00PM – 07:00PM Sydney (AEDT) 07:00AM – 08:00AM London (GMT) 02:00AM – 03:00AM New York (EDT)

Aircall Scheduled Maintenance — Saturday, March 21st 2026

Mar <var data-var='date'>14</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>14</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>09:35</var> UTC Scheduled - Aircall has a scheduled maintenance window on Saturday, March 14th 2026, starting at 07:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience authentication and authorization failures from 1 to 10 minutes using the Aircall legacy app, Aircall Workspace, Aircall Dashboard, as well as integrations and public API. The maintenance will be carried out with the following schedule: 07:00AM – 08:00AM UTC 06:00PM – 07:00PM Sydney (AEDT) 07:00AM – 08:00AM London (GMT) 02:00AM – 03:00AM New York (EDT)

Is Aircall down?

Aircall status is UP

Lastest published events

Duplicate Inbound Call Attempts - UK Carrier

Duplicate Inbound Call Attempts - UK Carrier

Aircall Scheduled Maintenance — Friday, June 26th 2026

Aircall Services, Components and Regions

Recent Aircall events

Duplicate Inbound Call Attempts - UK Carrier

Duplicate Inbound Call Attempts - UK Carrier

Aircall Scheduled Maintenance — Friday, June 26th 2026

Aircall Scheduled Maintenance — Thursday, June 25th 2026

Aircall Scheduled Maintenance — Saturday, June 20th 2026

Analytics Dashboards Not Loading

Get your FREE account now,
5 monitors included!

Is Aircall down?

Aircall status is UP

Lastest published events

Duplicate Inbound Call Attempts - UK Carrier

Duplicate Inbound Call Attempts - UK Carrier

Aircall Scheduled Maintenance — Friday, June 26th 2026

Aircall Services, Components and Regions

Recent Aircall events

Duplicate Inbound Call Attempts - UK Carrier

Duplicate Inbound Call Attempts - UK Carrier

Aircall Scheduled Maintenance — Friday, June 26th 2026

Aircall Scheduled Maintenance — Thursday, June 25th 2026

Aircall Scheduled Maintenance — Saturday, June 20th 2026

Analytics Dashboards Not Loading

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!