Oct <var data-var='date'> 5</var>, <var data-var='time'>13:00</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 5</var>, <var data-var='time'>12:22</var> UTC Monitoring - We are observing recovery for messaging too. Oct <var data-var='date'> 5</var>, <var data-var='time'>12:18</var> UTC Update - We are observing recovery with the voice service. Oct <var data-var='date'> 5</var>, <var data-var='time'>12:01</var> UTC Identified - We are working with our carrier that identified the issue and is taking remedial actions. Oct <var data-var='date'> 5</var>, <var data-var='time'>11:59</var> UTC Investigating - We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.

Intermittent calls and SMS failures on a subset of French and Spanish numbers

Oct <var data-var='date'> 5</var>, <var data-var='time'>10:12</var> UTC Resolved - This has fully recovered and we confirm resolution. Oct <var data-var='date'> 5</var>, <var data-var='time'>10:05</var> UTC Update - We are continuing to monitor for any further issues. Oct <var data-var='date'> 5</var>, <var data-var='time'>10:02</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 5</var>, <var data-var='time'>10:01</var> UTC Update - Our carrier is seeing recovery with calls and messaging services. Oct <var data-var='date'> 5</var>, <var data-var='time'>09:58</var> UTC Identified - We are working with our carrier that identified the issue and taking remedial actions. Oct <var data-var='date'> 5</var>, <var data-var='time'>09:33</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'> 5</var>, <var data-var='time'>09:32</var> UTC Investigating - We are investigating reports of French and Spanish numbers failing intermittently with messaging and calling.

Oct <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>07:30</var> UTC Scheduled - Aircall has a scheduled maintenance window on Saturday, October 3rd, starting at 05:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption during the maintenance window, such as : * Delays in call establishment * Delays in Dashboard and Workspace app The maintenance will be carried out with the following schedule: 05:00AM – 06:00AM UTC 03:00PM – 04:00PM Sydney (AEDT) 06:00AM – 07:00AM London (GMT) 01:00AM – 02:00AM New York (EDT)

Aircall Scheduled Maintenance - Saturday, October 3rd 2026

Oct <var data-var='date'> 1</var>, <var data-var='time'>16:37</var> UTC Resolved - We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance. Oct <var data-var='date'> 1</var>, <var data-var='time'>16:29</var> UTC Monitoring - We have mitigated the impact by changing the carrier route. We continue monitoring. Oct <var data-var='date'> 1</var>, <var data-var='time'>16:15</var> UTC Identified - The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions. Oct <var data-var='date'> 1</var>, <var data-var='time'>16:02</var> UTC Investigating - We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.

Outbound calls from mobile Spanish numbers reaching an audio message.

Oct <var data-var='date'> 1</var>, <var data-var='time'>07:01</var> UTC Resolved - We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance. Oct <var data-var='date'> 1</var>, <var data-var='time'>06:33</var> UTC Monitoring - We have observed stable system performance for the past few minutes. Our team will continue monitoring it until we confirm full resolution. Oct <var data-var='date'> 1</var>, <var data-var='time'>05:54</var> UTC Identified - This issue seems to have been caused by a spike in errors observed between 05:10 and 05:23 UTC. We are working on restoring full service stability. Oct <var data-var='date'> 1</var>, <var data-var='time'>05:36</var> UTC Investigating - We are currently investigating an issue with users being unable to login to Aircall Workspace or make and receive calls.

Issues logging in to Aircall Workspace

Sep <var data-var='date'>30</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>06:39</var> UTC Scheduled - Aircall has a scheduled maintenance window on Wednesday, September 30th 2026 starting at 6:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience temporarily delays in Live Monitoring data, encounter error messages in the Live Monitoring UI, or find that the Live Monitoring dashboard does not load any data upon opening. The maintenance will be carried out with the following schedule: 06:00AM – 06:30AM UTC 04:00PM – 04:30PM Sydney (AEDT) 08:00AM – 08:30AM Paris (CEST) 02:00AM – 02:30AM New York (EDT)

Aircall Scheduled Maintenance - Wednesday, September 30th 2026

Sep <var data-var='date'>26</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>26</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>05:48</var> UTC Scheduled - Aircall has a scheduled maintenance window on Saturday, September 26th 2026, starting at 02:00 UTC. During this window, we expect a brief period of approximately 20 to 30 minutes where the following Salesforce integration features may be impacted: → Presence status synchronization: Status changes made during the cutover may be delayed or may not synchronize successfully. → Click-to-Dial record linking: Calls placed using Click-to-Dial during the cutover may not associate with the intended Salesforce record. All other Salesforce integration functionality, including call logging, task creation, AI insights, sentiment analysis, and SMS, is expected to operate normally. The maintenance will be carried out with the following schedule: 02:00AM – 04:00AM UTC 12:00PM – 02:00PM Sydney (AEDT) 03:00AM – 05:00AM London (GMT) 10:00PM – 12:00AM New York (EDT)

Aircall Scheduled Maintenance — Saturday, September 26th 2026

Sep <var data-var='date'>22</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>08:16</var> UTC Scheduled - Aircall has a scheduled maintenance window on Tuesday, September 22nd 2026 starting at 6:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience temporarily delays in Live Monitoring data, encounter error messages in the Live Monitoring UI, or find that the Live Monitoring dashboard does not load any data upon opening. The maintenance will be carried out with the following schedule: 06:00AM – 07:00AM UTC 04:00PM – 05:00PM Sydney (AEDT) 08:00AM – 09:00AM Paris (CEST) 02:00AM – 03:00AM New York (EDT)

Aircall Scheduled Maintenance - Tuesday, September 22nd 2026

Sep <var data-var='date'>18</var>, <var data-var='time'>05:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>18</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>13:32</var> UTC Scheduled - Aircall has a scheduled maintenance window on Friday, September 18th 2026, starting at 05:00 UTC. During this window and for a few seconds, a small number of users may briefly see a different version of a feature that's currently being gradually rolled out or tested. This resolves automatically and does not affect core account or calling functionality The maintenance will be carried out with the following schedule: 05:00AM – 05:30AM UTC 03:00PM – 03:30PM Sydney (AEDT) 06:00AM – 06:30AM London (GMT) 01:00AM – 01:30AM New York (EDT)

Aircall Scheduled Maintenance — Friday, September 18th 2026

Sep <var data-var='date'>16</var>, <var data-var='time'>21:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>12:04</var> UTC Scheduled - Aircall has a scheduled maintenance window on Wednesday, September 16th 2026, starting at 20:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption during the maintenance window, such as : * SMS on French lines won't be sent or received The maintenance will be carried out with the following schedule: 08:00PM – 09:00PM UTC 06:00AM – 07:00AM Sydney (AEDT) 09:00PM – 10:00PM London (GMT) 04:00PM – 05:00PM New York (EDT)

Aircall Scheduled Maintenance — Wednesday, September 16th 2026

Sep <var data-var='date'>12</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>12</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 8</var>, <var data-var='time'>14:38</var> UTC Scheduled - Aircall has a scheduled maintenance window on Saturday, September 12th 2026 starting at 7:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption of a few seconds during the maintenance window, such as : * inbound calls won't be dispatched to agents * dispatched calls won't be answered * in-call actions may fail * calls may get stuck The maintenance will be carried out with the following schedule: 07:00AM – 08:00AM UTC 05:00PM – 06:00PM Sydney (AEDT) 09:00AM – 10:00AM Paris (CEST) 03:00AM – 04:00AM New York (EDT)

Aircall Scheduled Maintenance — Saturday, September 12th 2026

Sep <var data-var='date'> 8</var>, <var data-var='time'>08:51</var> UTC Resolved - We have confirmation that this has been resolved Sep <var data-var='date'> 8</var>, <var data-var='time'>08:11</var> UTC Monitoring - A routing change has been implemented and we are monitoring the results. Sep <var data-var='date'> 8</var>, <var data-var='time'>08:05</var> UTC Identified - The issue has been identified, and we're evaluating a fix Sep <var data-var='date'> 8</var>, <var data-var='time'>05:54</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'> 8</var>, <var data-var='time'>05:50</var> UTC Investigating - We are currently investigating an issue with one of our partner causing no audio in inbound or outbound calls for a subset of Singapore customers.

Outbound audio degradation for some SG customers

Sep <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>26</var>, <var data-var='time'>17:07</var> UTC Scheduled - Aircall has a scheduled maintenance window on Saturday, September 5th 2026, starting at 02:00 UTC. During this window, we expect a brief period of approximately 20 to 30 minutes where the following Salesforce integration features may be impacted: → Presence status synchronization: Status changes made during the cutover may be delayed or may not synchronize successfully. → Click-to-Dial record linking: Calls placed using Click-to-Dial during the cutover may not associate with the intended Salesforce record. All other Salesforce integration functionality, including call logging, task creation, AI insights, sentiment analysis, and SMS, is expected to operate normally. The maintenance will be carried out with the following schedule: 02:00AM – 04:00AM UTC 12:00PM – 02:00PM Sydney (AEDT) 03:00AM – 05:00AM London (GMT) 10:00PM – 12:00AM New York (EDT)

Aircall Scheduled Maintenance — Saturday, September 5th 2026

Sep <var data-var='date'> 3</var>, <var data-var='time'>22:38</var> UTC Resolved - We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance. Sep <var data-var='date'> 3</var>, <var data-var='time'>22:28</var> UTC Monitoring - We have been observing stabilization of the system performance for the past few minutes. Our team will continue monitoring it until full resolution is confirmed. Sep <var data-var='date'> 3</var>, <var data-var='time'>22:09</var> UTC Identified - This may cause sporadic impact on User status, Live Monitoring, Contacts, integrations, conversations, and other services. The issue appears to be caused by an ongoing regional incident with one of our Infrastructure Providers. We are continuously working to stabilize the system performance. Sep <var data-var='date'> 3</var>, <var data-var='time'>21:59</var> UTC Investigating - We are currently investigating signs of a possible service degradation. We will provide further details as soon as possible.

Increased Platform Errors

Sep <var data-var='date'> 1</var>, <var data-var='time'>19:27</var> UTC Resolved - We still have not seen any direct impact to customers, so this incident is resolved Sep <var data-var='date'> 1</var>, <var data-var='time'>19:02</var> UTC Monitoring - Thus far we have not detected any direct impact to our customers, but we will continue to monitor Sep <var data-var='date'> 1</var>, <var data-var='time'>18:45</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'> 1</var>, <var data-var='time'>18:43</var> UTC Investigating - Our monitoring systems have detected a potential issue with MMS messages delayed delivery. We will update this page with more information when possible

Delayed MMS delivery confirmation for some customers

Aug <var data-var='date'>28</var>, <var data-var='time'>05:31</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>28</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>27</var>, <var data-var='time'>10:46</var> UTC Scheduled - Aircall has a scheduled maintenance window on Friday, August 28th 2026 starting at 6:30 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience disruption during the maintenance window, such as : *retrieving post-call insights information (Sentiment Analysis, Summaries, Predicted CSAT) and a delay in those insights being generated. The maintenance will be carried out with the following schedule: 06:30AM – 07:30AM UTC 04:30PM – 05:30PM Sydney (AEDT) 08:30AM – 09:30AM Paris (CEST) 02:30AM – 03:30AM New York (EDT)

Aircall Scheduled Maintenance — Friday, August 28th 2026

Aug <var data-var='date'>28</var>, <var data-var='time'>05:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>28</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>26</var>, <var data-var='time'>09:29</var> UTC Scheduled - Aircall has a scheduled maintenance window on Friday, August 28th 2026 starting at 5:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption during the maintenance window, such as : * messages not stored or not visible The maintenance will be carried out with the following schedule: 05:00AM – 05:30AM UTC 03:00PM – 03:30PM Sydney (AEDT) 07:00AM – 07:30AM Paris (CEST) 01:00AM – 01:30AM New York (EDT)

Aug <var data-var='date'>26</var>, <var data-var='time'>19:38</var> UTC Resolved - The root cause of the issue has been found and resolved. Aug <var data-var='date'>26</var>, <var data-var='time'>19:15</var> UTC Monitoring - The system has been operating normally since the error spike, and the impacted Users should now be on regular User status. Aug <var data-var='date'>26</var>, <var data-var='time'>18:40</var> UTC Identified - The issue seems to be caused by a transient spike in errors that was circumscribed to the specific moment in time: 17:26 UTC. We are working on releasing the impacted users from the On a Call status. Aug <var data-var='date'>26</var>, <var data-var='time'>18:30</var> UTC Investigating - We are currently investigating some occurrences of Users being in the On a Call status and not moving automatically to Available.

Users stuck on call status

Aug <var data-var='date'>26</var>, <var data-var='time'>07:48</var> UTC Resolved - The Carrier Partner's fix has been validated and inbound calls on the affected Mexican numbers are operating normally. This incident is now resolved. Thank you for your patience. Aug <var data-var='date'>26</var>, <var data-var='time'>06:51</var> UTC Monitoring - Aircall's Carrier Partner in Mexico has informed us that they have applied a fix for the issue impacting a subset of Mexican numbers, which caused duplicated inbound call entries with calls failing to connect. Early results are positive, and we are now monitoring the situation closely to confirm full recovery. We will provide a further update once the fix is fully validated. Aug <var data-var='date'>26</var>, <var data-var='time'>04:14</var> UTC Update - Aircall's Carrier Providers in Mexico have informed us that they are continuing to investigate the issue with their team of specialists and will update us as soon as they have progress. Aug <var data-var='date'>25</var>, <var data-var='time'>23:14</var> UTC Update - We continue to actively work with the impaired Carrier Partner on a resolution. This issue, impacting a subset of Mexican numbers, causes duplicated inbound call entries, though the calls themselves do not connect. We are actively working on this and will share progress as soon as possible. Aug <var data-var='date'>25</var>, <var data-var='time'>21:16</var> UTC Identified - We are currently handling an issue impacting one of Aircall's Carrier Providers in Mexico. We will provide updates as soon as we have progress.

Inbound issues impacting some Mexico phone numbers

Aug <var data-var='date'>26</var>, <var data-var='time'>05:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>26</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>09:05</var> UTC Scheduled - Aircall has a scheduled maintenance window on Wednesday, August 26th 2026 starting at 5:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption during the maintenance window, such as : * messages not stored or not visible The maintenance will be carried out with the following schedule: 05:00AM – 05:30AM UTC 03:00PM – 03:30PM Sydney (AEDT) 07:00AM – 07:30AM Paris (CEST) 01:00AM – 01:30AM New York (EDT)

Aircall Scheduled Maintenance — Wednesday, August 26th 2026

Aug <var data-var='date'>24</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>08:10</var> UTC Scheduled - Aircall has a scheduled maintenance window on Monday, August 24th 2026 starting at 5:30 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. You may experience messaging disruption during the maintenance window, such as : * messages not stored or not visible The maintenance will be carried out with the following schedule: 05:30AM – 06:00AM UTC 03:30PM – 04:00PM Sydney (AEDT) 07:30AM – 08:00AM Paris (CEST) 01:30AM – 02:00AM New York (EDT)

Aircall Scheduled Maintenance — Monday, August 24th 2026

Aug <var data-var='date'>20</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>18:00</var> UTC Scheduled - Aircall has a scheduled maintenance window on Thursday, August 20th 2026 starting at 6:00 UTC. During this window, our team will perform work that supports the continued reliability and performance of the Aircall platform. While the maintenance is in progress, you may experience temporarily delays in Live Monitoring data, encounter error messages in the Live Monitoring UI, or find that the Live Monitoring dashboard does not load any data upon opening. The maintenance will be carried out with the following schedule: 06:00AM – 07:00AM UTC 04:00PM – 05:00PM Sydney (AEDT) 08:00AM – 09:00AM Paris (CEST) 02:00AM – 03:00AM New York (EDT)

Aircall Scheduled Maintenance — Thursday, August 20th 2026

Aug <var data-var='date'>12</var>, <var data-var='time'>07:15</var> UTC Resolved - We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance. Aug <var data-var='date'>11</var>, <var data-var='time'>14:06</var> UTC Monitoring - There has been an improvement with outbound calls. We continue monitoring. Aug <var data-var='date'>11</var>, <var data-var='time'>14:06</var> UTC Update - We are observing improvements in outbound calling, despite our partner continuing to work to resolve the issue. Aug <var data-var='date'>11</var>, <var data-var='time'>12:28</var> UTC Identified - The issue has been identified as being caused by a specific Carrier Partner in Germany. Numbers hosted by different carriers are unaffected. Aug <var data-var='date'>11</var>, <var data-var='time'>12:08</var> UTC Investigating - We are currently investigating an issue impacting some German numbers receiving "number unavailable" messages when calling.

Issues calling German numbers

Aug <var data-var='date'>11</var>, <var data-var='time'>12:30</var> UTC Resolved - We can confirm that the issue with the French eSIM partner has been fully resolved. We appreciate your patience and understanding while we worked with our partners to restore normal functionality. Aug <var data-var='date'>11</var>, <var data-var='time'>11:50</var> UTC Monitoring - A fix was implemented by our Partner. We are currently monitoring the results. Aug <var data-var='date'>11</var>, <var data-var='time'>10:05</var> UTC Investigating - We are currently investigating issues impacting French eSIM numbers. The issue seems to have its origin with our Carrier Partner.

French eSIM numbers unreachable

Aug <var data-var='date'> 5</var>, <var data-var='time'>17:16</var> UTC Resolved - This is confirmed fully resolved Aug <var data-var='date'> 5</var>, <var data-var='time'>16:59</var> UTC Monitoring - The issue with AI Agent access to their configured Knowledge Bases has had a fix applied. We are no longer seeing errors and will continue to monitor Aug <var data-var='date'> 5</var>, <var data-var='time'>16:48</var> UTC Investigating - We are currently investigating a possible issue with AI Agents missing connection to their configured Knowledge Base. Customers using Knowledge Base for AI Agents may experience degraded performance.

Is Aircall down?

Aircall status is UP

Lastest published events

Intermittent calls and SMS failures on a subset of French and Spanish numbers

Intermittent calls and SMS failures on a subset of French and Spanish numbers

Aircall Scheduled Maintenance - Saturday, October 3rd 2026

Aircall Services, Components and Regions

Recent Aircall events

Intermittent calls and SMS failures on a subset of French and Spanish numbers

Intermittent calls and SMS failures on a subset of French and Spanish numbers

Aircall Scheduled Maintenance - Saturday, October 3rd 2026

Outbound calls from mobile Spanish numbers reaching an audio message.

Issues logging in to Aircall Workspace

Aircall Scheduled Maintenance - Wednesday, September 30th 2026