Feb <var data-var='date'>21</var>, <var data-var='time'>01:46</var> PST Completed - The scheduled maintenance has been completed. All systems are accessible and functional. In case of any issues, please reach out to us on support@airbase.io Feb <var data-var='date'>21</var>, <var data-var='time'>01:00</var> PST Scheduled - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Scheduled maintenance - 21 Feb 2026

Dec <var data-var='date'> 6</var>, <var data-var='time'>01:43</var> PST Completed - The scheduled maintenance has been completed. All systems are accessible and functional. In case of any issues, please reach out to us on support@airbase.io Dec <var data-var='date'> 6</var>, <var data-var='time'>01:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 6</var>, <var data-var='time'>00:35</var> PST Scheduled - Airbase will be down for scheduled maintenance until 02:00 Pacific Time. You can find more details here: https://paylocity.egain.cloud/kb/airbase/content/PCTY-154218/Airbase-Scheduled-Maintenance

Scheduled maintenance - 06 Dec 2025

Nov <var data-var='date'>18</var>, <var data-var='time'>09:11</var> PST Resolved - The incident has been resolved by our upstream infrastructure provider. We will continue to monitor our services for any further issues. Nov <var data-var='date'>18</var>, <var data-var='time'>07:00</var> PST Update - All systems have been restored, and our services are fully operational. We are continuing to monitor for stability. Thank you for your patience and understanding throughout this incident. Nov <var data-var='date'>18</var>, <var data-var='time'>06:30</var> PST Update - Our systems are starting to come back up and we are monitoring the situation closely. Appreciate your patience. Nov <var data-var='date'>18</var>, <var data-var='time'>05:51</var> PST Update - Our infrastructure provider has implemented a fix. Our systems are starting to come back up and we are monitoring the situation closely. Appreciate your patience. Nov <var data-var='date'>18</var>, <var data-var='time'>05:17</var> PST Update - Our infrastructure provider has identified the root cause of the issue and is currently working on a fix. We're monitoring the situation closely and will provide another update as soon as we know more. Appreciate your patience. Nov <var data-var='date'>18</var>, <var data-var='time'>04:16</var> PST Monitoring - The issue with our infrastructure provider remains ongoing. We are monitoring the situation closely. Appreciate your patience. Nov <var data-var='date'>18</var>, <var data-var='time'>03:32</var> PST Investigating - Due to an outage on our infrastructure provider, our platform is currently experiencing an outage. We are working to bring services back up.

Airbase Dashboard Service Disruption

Oct <var data-var='date'>20</var>, <var data-var='time'>18:14</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>16:26</var> PDT Update - Our infrastructure provider has resolved the issue, and we expect the Airbase platform experience to return to normal shortly. We will continue to monitor performance. Oct <var data-var='date'>20</var>, <var data-var='time'>11:57</var> PDT Update - We are actively monitoring intermittent issues related to one of our infrastructure providers. Some users may continue to experience disruptions while navigating and using the Airbase platform. Mitigation efforts are underway, and our provider is reporting steady improvements in overall performance. We will continue to monitor the situation closely and share updates as needed. Oct <var data-var='date'>20</var>, <var data-var='time'>07:13</var> PDT Monitoring - We are actively monitoring intermittent issues stemming from one of our infrastructure providers. As a result, some users may experience disruptions while navigating and using the Airbase platform.

Intermittent issues across multiple platform components

Sep <var data-var='date'>27</var>, <var data-var='time'>01:54</var> PDT Completed - The scheduled maintenance has been completed. All systems are accessible and functional. In case of any issues, please reach out to us on support@airbase.io Sep <var data-var='date'>27</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>27</var>, <var data-var='time'>00:49</var> PDT Scheduled - Airbase will be down for scheduled maintenance until 02:00 Pacific Time. You can find more details here: https://paylocity.egain.cloud/kb/airbase/content/PCTY-154218/Airbase-Scheduled-Maintenance

Scheduled maintenance - 27 Sep 2025

Jun <var data-var='date'>10</var>, <var data-var='time'>23:38</var> PDT Resolved - The incident is now fully resolved, and all systems are operating normally. We appreciate your patience and understanding during this period. Jun <var data-var='date'>10</var>, <var data-var='time'>16:42</var> PDT Update - All systems have been restored, and our services are fully operational. We are continuing to monitor for stability. Thank you for your patience and understanding throughout this incident. Jun <var data-var='date'>10</var>, <var data-var='time'>15:52</var> PDT Monitoring - Our infrastructure provider has implemented a fix. Our systems are starting to come back up and we are monitoring the situation closely. Appreciate your patience. Jun <var data-var='date'>10</var>, <var data-var='time'>11:45</var> PDT Update - Our infrastructure provider has identified the root cause of the issue and is currently working on a fix. We're monitoring the situation closely and will provide another update as soon as we know more. Appreciate your patience. Jun <var data-var='date'>10</var>, <var data-var='time'>08:51</var> PDT Update - Unfortunately, we're still experiencing issues with our infrastructure provider and have not yet seen a resolution. We appreciate your patience as we work to restore full service. Jun <var data-var='date'>10</var>, <var data-var='time'>06:43</var> PDT Update - The issue with our infrastructure provider remains ongoing. We're still working with them to resolve the issue and will update again when there are any changes. Jun <var data-var='date'>10</var>, <var data-var='time'>04:32</var> PDT Update - We're continuing to work closely with our infrastructure provider to resolve the issue as quickly as possible. Our teams are actively monitoring the situation and we appreciate your patience as we work to fully restore service. Jun <var data-var='date'> 9</var>, <var data-var='time'>23:39</var> PDT Identified - Due to an outage on our infrastructure provider, our platform is currently experiencing an outage. Some card transactions may be declined. We are working to bring services back up.

Mar <var data-var='date'>11</var>, <var data-var='time'>10:49</var> PDT Resolved - The incident has been fully resolved. Users should no longer experience any issues accessing the Airbase dashboard. Mar <var data-var='date'>11</var>, <var data-var='time'>10:19</var> PDT Monitoring - Our engineers have identified and resolved this issue. Users should now be able to access the Airbase dashboard. We will continue to monitor this incident and provide additional updates as needed. Mar <var data-var='date'>11</var>, <var data-var='time'>09:30</var> PDT Investigating - We have received reports that the Airbase dashboard is inaccessible. Our engineers are investigating and we will provide another update soon.

The Airbase dashboard is inaccessible.

Mar <var data-var='date'> 8</var>, <var data-var='time'>05:28</var> PST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 8</var>, <var data-var='time'>05:11</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 8</var>, <var data-var='time'>05:10</var> PST Scheduled - Airbase is down for scheduled maintenance until 9am ET. Please see our help center article for more details. https://help.airbase.com/hc/en-us/articles/13423184945684-Airbase-Scheduled-Maintenance

Scheduled maintenance

Aug <var data-var='date'>17</var>, <var data-var='time'>06:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>05:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>04:52</var> PDT Scheduled - Airbase is down for scheduled maintenance until 9am ET. Please see our help center article for more details. https://help.airbase.com/hc/en-us/articles/13423184945684-Airbase-Scheduled-Maintenance

Aug <var data-var='date'> 9</var>, <var data-var='time'>01:31</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 9</var>, <var data-var='time'>00:27</var> PDT Monitoring - We have rolled out a fix and issues should not persist anymore. We continue to monitor and provide updates. Aug <var data-var='date'> 8</var>, <var data-var='time'>23:29</var> PDT Identified - We are observing issues with Amex card creation and operations like onboarding and user verification. We identified the root cause and are working with their team to get this resolved.

Issues with Amex onboarding and card creation

Jul <var data-var='date'>19</var>, <var data-var='time'>12:47</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>12:11</var> PDT Update - Our payment provider has released a fix, and Airbase has observed that users can view, use, and manage cards as expected. We are working with them to investigate possible impacts on ACH loads. We will continue to monitor closely and provide regular updates. Jul <var data-var='date'>19</var>, <var data-var='time'>11:20</var> PDT Update - Our payment provider is continuing to work on this issue. Airbase has observed that card details are now visible in dashboard. We will continue to provide updates. Jul <var data-var='date'>19</var>, <var data-var='time'>10:30</var> PDT Monitoring - Our payment provider is continuing to work on this issue. Airbase has observed that most payments are going through as expected. We will continue to provide updates. Jul <var data-var='date'>19</var>, <var data-var='time'>09:30</var> PDT Identified - Our payment provider for pre-funded cards is facing an outage, which is impacting users’ ability to view, use, and manage cards. We are working closely with them and we will continue to provide regular updates.

Issues with Airbase pre-funded cards

Jun <var data-var='date'>12</var>, <var data-var='time'>17:00</var> PDT Resolved - We have received reports that some iPhone users face challenges opening the mobile app. We have identified and released a fix in the latest version of the mobile app.

iPhone mobile app issues

Jun <var data-var='date'>11</var>, <var data-var='time'>22:00</var> PDT Resolved - Some customers have reported issues when uploading invoices. This issue has been resolved. The cause was identified to be a routine database upgrade taking longer than normal.

Degraded Performance

Oct <var data-var='date'>30</var>, <var data-var='time'>13:52</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>13:35</var> PDT Monitoring - A fix has been implemented by our upstream provider. We're continuing to monitor the results. Oct <var data-var='date'>30</var>, <var data-var='time'>13:10</var> PDT Identified - Our upstream DNS provider is currently experiencing an outage, thus Airbase dashboard is unavailable for some customers. We will continue to post additional updates shortly. https://www.cloudflarestatus.com/incidents/l6x2h1zp69bc

Airbase dashboard is unavailable

Oct <var data-var='date'> 2</var>, <var data-var='time'>12:03</var> PDT Resolved - This incident has been resolved. It was caused by an incident at Cloudflare (https://www.cloudflarestatus.com/incidents/t53r6tfsg1sj), an infrastructure provider used by Airbase. Oct <var data-var='date'> 2</var>, <var data-var='time'>11:43</var> PDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'> 2</var>, <var data-var='time'>11:37</var> PDT Monitoring - We have implemented a fix, and the Airbase Dashboard is working as expected. We will continue to monitor this issue and provide additional updates as needed. Oct <var data-var='date'> 2</var>, <var data-var='time'>11:27</var> PDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 2</var>, <var data-var='time'>10:58</var> PDT Investigating - Our engineering team is investigating reports that the Airbase Dashboard is unavailable. We will continue to post additional updates shortly

Airbase Dashboard is unavailable

Aug <var data-var='date'>30</var>, <var data-var='time'>19:50</var> PDT Resolved - The issue has now been resolved. Aug <var data-var='date'>30</var>, <var data-var='time'>17:00</var> PDT Identified - Our engineers have identified an issue with our downstream email notification provider. Some of our outgoing emails are currently not being delivered. We continue to work with them to resolve the issue.

Issues with outgoing email notifications

Jun <var data-var='date'>12</var>, <var data-var='time'>11:36</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>10:47</var> PDT Update - Card creation is working now. Issues still exist with viewing a card's available balance and editing the spend limit. Jun <var data-var='date'>12</var>, <var data-var='time'>07:13</var> PDT Update - We received confirmation from SVB team that this issue is related to an ongoing incident with Mastercard. Jun <var data-var='date'>12</var>, <var data-var='time'>06:26</var> PDT Update - We are continuing to work with SVB on a fix for this issue. Jun <var data-var='date'>12</var>, <var data-var='time'>06:00</var> PDT Identified - Customers using SVB cards are unable to create new virtual cards from Airbase dashboard. We are working with SVB to get this resolved.

Issues with creating SVB cards

Apr <var data-var='date'>23</var>, <var data-var='time'>01:24</var> PDT Completed - The scheduled maintenance has completed. Airbase web app and mobile app is now accessible. Apr <var data-var='date'>23</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>23</var>, <var data-var='time'>00:43</var> PDT Scheduled - Airbase will be down for scheduled maintenance for approximately 1 hour. We will use this time to improve the scalability and performance of the Airbase platform. During the short maintenance window, Airbase will not be accessible via web or mobile. We appreciate your patience and understanding.

Mar <var data-var='date'>17</var>, <var data-var='time'>10:06</var> PDT Resolved - Our downstream provider has fixed the issue and SSO-based login should work now. Mar <var data-var='date'>17</var>, <var data-var='time'>09:56</var> PDT Identified - Customers who use SSO-based login like Okta are currently unable to log in because of a breaking change by a downstream provider. Our team is working on a fix. Users who are already logged in using SSO can continue with their session.

Users are unable to log in via SSO like Okta

Mar <var data-var='date'>16</var>, <var data-var='time'>11:45</var> PDT Resolved - Payments are fully operational. We will continue to work closely with customers to help complete any pending or on hold payments. Mar <var data-var='date'>15</var>, <var data-var='time'>16:58</var> PDT Update - Payments have resumed now that the Silicon Valley Bank (SVB) platform is back online and testing is complete. This applies to bill payments (domestic and international), check payments, and reimbursement payments. An email will be sent to Airbase administrators today with details on how to complete or cancel in-flight transactions of various types and under different scenarios. Mar <var data-var='date'>15</var>, <var data-var='time'>12:01</var> PDT Update - The Silicon Valley Bank (SVB) platform that we use to process bill payments, reimbursement payments, and checks are back online and we have successfully tested their platform to ensure services work as expected and plan to start to resume payments later today. This applies to bill payments (domestic and international), check payments, and reimbursement payments. Administrators will receive an email with further guidance on next steps later today. Mar <var data-var='date'>14</var>, <var data-var='time'>14:06</var> PDT Update - The Silicon Valley Bank (SVB) platform started coming back online as of yesterday (Monday, March 13). Some payment information has started to flow from SVB to Airbase. Our priority now is on making sure that the services work as expected. At this time, if our testing determines that money can be moved safely and reliably, we plan to resume making payments on Wednesday, March 15. This applies to bill payments (domestic and international), check payments, and reimbursement payments. You can start queuing new payments. Anything scheduled from Monday, March 13 onwards will be actioned as normal from Wednesday, March 15, once we have confirmation that things are working as expected with SVB. Please refer to emails from Airbase sent to administrators that describe what happens next with in-flight payments that were initiated between Monday, March 6 and Sunday, March 12. We are in regular email contact with all Airbase administrators and will continue to provide updates as we receive them. Mar <var data-var='date'>11</var>, <var data-var='time'>11:21</var> PST Monitoring - Due to the recent developments with SVB, there seems to be a complete outage of their API platform. As a result, Airbase customers who use the integration for SVB corporate cards and customers who use bill payments and reimbursements are currently impacted. SVB-issued virtual card creation, loading of transaction lists, and transaction processing are all impacted and currently failing. We are also not receiving any updates related to Physical card transactions. We currently don't have any updates on when the SVB platform will be operational again and will keep this page updated as we learn more.

SVB integration is currently impacted

Feb <var data-var='date'>28</var>, <var data-var='time'>22:10</var> PST Resolved - Airbase dashboard was unavailable for 15 mins between 05:54 and 06:08 UTC ( 21:54 and 22:08 PST) due to unplanned maintenance

Airbase Dashboard Unavailable

Feb <var data-var='date'>27</var>, <var data-var='time'>11:59</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>11:18</var> PST Update - Issue is mitigated now. We are continuing to monitor for any further issues. Feb <var data-var='date'>27</var>, <var data-var='time'>11:08</var> PST Monitoring - A fix has been implemented by our partner team. We will continue monitoring our systems Feb <var data-var='date'>27</var>, <var data-var='time'>10:43</var> PST Update - We are continuing to work with our partner on a fix for this issue. Feb <var data-var='date'>27</var>, <var data-var='time'>10:21</var> PST Identified - Customers on Amex/SVB card programs are unable to view or create corporate cards. This is caused due to a dependent service outage. Our partner is working to fix this with the highest priority.

Issues with creating and viewing SVB and Amex Cards.

Jan <var data-var='date'> 3</var>, <var data-var='time'>12:37</var> PST Resolved - The incident has been resolved. Jan <var data-var='date'> 3</var>, <var data-var='time'>10:00</var> PST Monitoring - A temporary fix has been implemented. We are continuing to monitor the issue. Jan <var data-var='date'> 3</var>, <var data-var='time'>09:41</var> PST Identified - Some customers have reported experiencing issues accessing the dashboard. Our team is currently investigating.

Airbase dashboard outage

Nov <var data-var='date'>22</var>, <var data-var='time'>17:42</var> PST Resolved - The incident has been resolved. We continue to monitor our systems for any residual issues or regressions. Nov <var data-var='date'>22</var>, <var data-var='time'>17:23</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>22</var>, <var data-var='time'>15:53</var> PST Update - Some of the features/pages are still facing an issue. We are still working on a fix. Nov <var data-var='date'>22</var>, <var data-var='time'>14:36</var> PST Update - We are continuing to work on a fix. Majority of the dashboard pages should be working normally now. A few parts of the website are still facing degraded performance. Nov <var data-var='date'>22</var>, <var data-var='time'>14:21</var> PST Identified - We've identified the issue and are working on a fix. Nov <var data-var='date'>22</var>, <var data-var='time'>13:31</var> PST Investigating - Some customers have reported experiencing issues accessing the dashboard. Our team is currently investigating.

Oct <var data-var='date'>25</var>, <var data-var='time'>21:17</var> PDT Resolved - The incident has been resolved. All systems are back to normal and some upgraded ones better than before :-) Oct <var data-var='date'>25</var>, <var data-var='time'>21:00</var> PDT Monitoring - During a routine infra upgrade, we encountered unforeseen issues with one of our downstream providers. This partially affected the performance and availability of the dashboard for a portion of the users. The issue has now been fixed and all our monitoring shows all systems are back up. We are still continuing to monitor it. Card transactions were not affected by this issue.

Is Airbase down?

Airbase status is UP

Lastest published events

Scheduled maintenance - 21 Feb 2026

Scheduled maintenance - 06 Dec 2025

Airbase Dashboard Service Disruption

Airbase Services, Components and Regions

Recent Airbase events

Scheduled maintenance - 21 Feb 2026

Scheduled maintenance - 06 Dec 2025

Airbase Dashboard Service Disruption

Intermittent issues across multiple platform components

Scheduled maintenance - 27 Sep 2025

Airbase Dashboard Service Disruption