Jul <var data-var='date'>28</var>, <var data-var='time'>14:25</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>14:00</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>28</var>, <var data-var='time'>13:36</var> UTC Monitoring - Performance for some customers was degraded between 8:45 AM EST and 9:32 AM EST. Aha! Engineering has applied mitigations, and performance is now nominal. Engineering continues to monitor.

Degraded performance for some customers.

Feb <var data-var='date'>18</var>, <var data-var='time'>14:52</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>14:20</var> UTC Update - Engineering has temporarily disabled some reporting functionality. Feb <var data-var='date'>18</var>, <var data-var='time'>13:51</var> UTC Identified - Some customers are experiencing slow performance accessing the Aha! Application. Engineering has identified the problem and is working towards a solution.

Slow performance for some customers

Feb <var data-var='date'>10</var>, <var data-var='time'>14:30</var> UTC Resolved - Some Aha! customers experienced elevated error rates between 7:26 AM and 8:52 AM EST.

Elevated Error Rates for some customers

Feb <var data-var='date'> 3</var>, <var data-var='time'>19:06</var> UTC Resolved - The issue was fully resolved at 10:42 AM EST. Feb <var data-var='date'> 3</var>, <var data-var='time'>15:03</var> UTC Monitoring - Some customers would have experienced slow performance this morning from 9:07 AM EST until 10:02 AM EST. Aha! Engineering has implemented a fix and is continuing to monitor.

Slow performance for Aha! App

Oct <var data-var='date'>20</var>, <var data-var='time'>22:16</var> UTC Resolved - All Aha! functions have fully recovered, and we are currently processing through a backlog of asynchronous jobs. AWS is reporting that their incident has largely resolved, and Aha! is not affected by the few remaining services which are still degraded. Oct <var data-var='date'>20</var>, <var data-var='time'>21:06</var> UTC Monitoring - Background job processing and other functions are almost fully recovered. Aha! Engineering is continuing to monitor the system and make changes necessary to restore full functionality. Oct <var data-var='date'>20</var>, <var data-var='time'>19:01</var> UTC Update - We are observing recovery of webhook and background job processing, but full resolution is expected to take some time. Engineering continues to monitor. Oct <var data-var='date'>20</var>, <var data-var='time'>16:10</var> UTC Update - We are continuing to monitor the underlying incident with AWS, and are noting failures in background job processing as well. Engineering is continuing to work to ensure quality of service. Oct <var data-var='date'>20</var>, <var data-var='time'>14:24</var> UTC Update - Webhooks from integrations are being captured, but are experiencing delays in processing due to the same root cause. Oct <var data-var='date'>20</var>, <var data-var='time'>14:18</var> UTC Identified - The AI Assistant and Email Deliverability are both experiencing degraded performance as a result of a widespread AWS outage. Aha! engineering is monitoring the situation and working to restore quality of service.

Degraded performance of the AI Assistant and Email Deliverability

Sep <var data-var='date'>11</var>, <var data-var='time'>03:50</var> UTC Resolved - Aha! was not available for some customers for approximately 5 minutes. Service has been fully restored.

Application not available

Jul <var data-var='date'>23</var>, <var data-var='time'>02:51</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>02:49</var> UTC Identified - Aha! frontend assets are loading incorrectly. Engineering is aware and is currently solving the problem.

Aha frontend assets are loading incorrectly.

Jul <var data-var='date'>11</var>, <var data-var='time'>03:45</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>11</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>11</var>, <var data-var='time'>03:06</var> UTC Scheduled - We will perform a system upgrade tonight at 11:30 ET. It could take up to fifteen minutes to complete the upgrade, and Aha! software might be unavailable for a very brief time period. There will be no additional impact if you are not using Aha! software at that time.

Scheduled maintenance

Jun <var data-var='date'>29</var>, <var data-var='time'>06:55</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>05:33</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>29</var>, <var data-var='time'>02:51</var> UTC Identified - Some search results are not available for certain customers. The issue has been identified and results will be available in the next few hours. ETA is 2025-06-29 at 06:00 UTC.

Search results not available

Jun <var data-var='date'>20</var>, <var data-var='time'>17:34</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>20</var>, <var data-var='time'>17:30</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>20</var>, <var data-var='time'>17:29</var> UTC Investigating - We are currently investigating this issue.

Aha! not responding for some users

Jun <var data-var='date'>11</var>, <var data-var='time'>14:56</var> UTC Resolved - We are continuing to work on a fix for this issue. Jun <var data-var='date'>11</var>, <var data-var='time'>14:36</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>11</var>, <var data-var='time'>14:34</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>11</var>, <var data-var='time'>14:34</var> UTC Investigating - Feature cards are not showing up in the parking lots of the features board.

Parking lots not showing features on the features board

Jun <var data-var='date'> 4</var>, <var data-var='time'>16:40</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>16:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>15:50</var> UTC Identified - Some customers may currently be experiencing slow performance within the Aha! Application. Engineering is aware and is working on the issue.

Reduced performance for some customers

May <var data-var='date'>31</var>, <var data-var='time'>04:10</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>31</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>31</var>, <var data-var='time'>03:21</var> UTC Scheduled - We will perform a system upgrade tonight at midnight ET. It could take up to fifteen minutes to complete the upgrade, and Aha! software might be unavailable for a very brief time period. There will be no additional impact if you are not using Aha! software at that time.

Apr <var data-var='date'> 8</var>, <var data-var='time'>02:15</var> UTC Resolved - Some customers experienced elevated error rates when attempting to access the Aha! application between 10:06 and 10:11 PM EST. The errors have been resolved.

Elevated error rates within the Aha! Application

Feb <var data-var='date'>15</var>, <var data-var='time'>05:30</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>15</var>, <var data-var='time'>05:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>15</var>, <var data-var='time'>05:00</var> UTC Scheduled - We will perform a system upgrade tonight at midnight ET. It could take up to five minutes to complete the upgrade, and Aha! software might be unavailable for a very brief time period. There will be no additional impact if you are not using Aha! software at that time.

Scheduled Maintenance

Dec <var data-var='date'>25</var>, <var data-var='time'>14:00</var> UTC Resolved - Elevated error rates were noticed in the Aha! application. Engineering deployed a fix and the system is behaving well again.

Elevated Error Rates

Nov <var data-var='date'>11</var>, <var data-var='time'>19:00</var> UTC Resolved - Some customers experienced an elevated error rate when sending webhooks to Aha!. The root cause has been identified and resolved.

Elevated error rate for webhook processing

Nov <var data-var='date'> 8</var>, <var data-var='time'>15:15</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 8</var>, <var data-var='time'>14:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'> 8</var>, <var data-var='time'>14:57</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 8</var>, <var data-var='time'>14:48</var> UTC Investigating - We are currently investigating this issue.

Some customers may be having trouble accessing Aha!. Engineering is engaged and investigating.

Oct <var data-var='date'>30</var>, <var data-var='time'>00:29</var> UTC Resolved - Service has been restored. Oct <var data-var='date'>30</var>, <var data-var='time'>00:26</var> UTC Investigating - Some customers may be having trouble accessing Aha!. Engineering is engaged and investigating.

Intermittent problems accessing Aha!

Oct <var data-var='date'> 8</var>, <var data-var='time'>02:00</var> UTC Resolved - This incident has been resolved with permanent fixes applied. Oct <var data-var='date'> 7</var>, <var data-var='time'>18:21</var> UTC Monitoring - Partial outages have resolved. Some customers are still experiencing degraded performance. Oct <var data-var='date'> 7</var>, <var data-var='time'>15:00</var> UTC Identified - Some customers are experiencing degraded performance and occasional partial outages.

Connectivity issues for some customers

Sep <var data-var='date'>28</var>, <var data-var='time'>15:00</var> UTC Resolved - Aha! is not responding for some users. We are working on resolving the problem.

Elevated error rates for some customers

Jul <var data-var='date'>23</var>, <var data-var='time'>20:46</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>20:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>23</var>, <var data-var='time'>20:41</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>23</var>, <var data-var='time'>20:34</var> UTC Investigating - We are currently investigating this issue.

Jul <var data-var='date'>16</var>, <var data-var='time'>04:40</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>01:07</var> UTC Scheduled - We will perform a short system upgrade tonight at 12:30 AM EST. Aha! software may be unavailable for a very short period of time. It may take us up to ten minutes to complete the work. If you are not using Aha! software at that time there will be no additional impact.

Jul <var data-var='date'>15</var>, <var data-var='time'>21:03</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>14:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>15</var>, <var data-var='time'>14:11</var> UTC Investigating - Engineering is investigating elevated error rates and degraded performance for some customers.

Jun <var data-var='date'>11</var>, <var data-var='time'>02:15</var> UTC Resolved - Some customers may have experienced slow response times during a three minute window. The root cause has been identified and resolved.

Is Aha! down?

Aha! status is UP

Lastest published events

Degraded performance for some customers.

Slow performance for some customers

Elevated Error Rates for some customers

Aha! Services, Components and Regions

Recent Aha! events

Degraded performance for some customers.

Slow performance for some customers

Elevated Error Rates for some customers

Slow performance for Aha! App

Degraded performance of the AI Assistant and Email Deliverability

Application not available