Sep <var data-var='date'>29</var>, <var data-var='time'>17:32</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>20:27</var> CEST Monitoring - Performance has improved and we continue to monitor the situation. If you continue to experience any issues, please contact Support. Sep <var data-var='date'>28</var>, <var data-var='time'>18:12</var> CEST Identified - The issue has been identified and a fix is being implemented. Reloading the page has helped users who have seen temporary loading issues. We will update you as we learn more. Sep <var data-var='date'>28</var>, <var data-var='time'>16:50</var> CEST Investigating - We received several reports of the app being slow within the publishing part of the tool : Opening posts, create and save posts, upload medias. We are investigating the issue.

App slowness within the publishing part of the tool

Sep <var data-var='date'>23</var>, <var data-var='time'>16:47</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>09:19</var> CEST Investigating - Links are well published, but they are not displayed within Facebook posts preview. We are currently investigating the issue.

Links are not displayed within Facebook posts preview

Sep <var data-var='date'>16</var>, <var data-var='time'>20:54</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>19:37</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>16</var>, <var data-var='time'>17:51</var> CEST Identified - We are currently experiencing an issue affecting Agorapulse Listening. Users are unable to create new keyword searches or update existing keyword searches across Facebook, Instagram, YouTube, Reddit, and Web sources. Ingestion of new listening data is paused on these sources. Our engineering team is actively investigating the underlying cause.

Listening Search Creation, Updates, and Sync on Keyword Searches

Jul <var data-var='date'>22</var>, <var data-var='time'>21:13</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>19:21</var> CEST Monitoring - Error rates have significantly decreased. Any Facebook or Instagram message replies that previously failed can now be retried. We are continuing to monitor the situation closely to ensure full stability. Jul <var data-var='date'>22</var>, <var data-var='time'>16:39</var> CEST Investigating - Meta is currently experiencing a partial outage. As a result, you may encounter errors when replying to Facebook and Instagram messages, as well as delays in item syncing. We are monitoring the situation and will provide updates as new information becomes available.

Meta outage affecting Facebook and Instagram inboxes

Jul <var data-var='date'> 8</var>, <var data-var='time'>18:06</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 8</var>, <var data-var='time'>11:33</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 7</var>, <var data-var='time'>17:30</var> CEST Investigating - We are currently investigating this issue.

Unresponsive Calendar when duplicating posts

Jul <var data-var='date'> 2</var>, <var data-var='time'>16:37</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>11:17</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 1</var>, <var data-var='time'>17:37</var> CEST Investigating - We are currently facing an issue regarding sentiment classification of inbox elements appearing as undefined or loading status, we are investigating the issue.

Undefined sentiment in all inboxes

Jun <var data-var='date'>30</var>, <var data-var='time'>15:17</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>11:20</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>17:55</var> CEST Investigating - We are currently facing an issue with the Sentiment classification of inbox elements. We are currently investigationg the issue.

Undefined sentiment within all inboxes

Jun <var data-var='date'>12</var>, <var data-var='time'>21:10</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>19:04</var> CEST Monitoring - Error rates are improving, it seems Meta has implemented some fixes. We will continue to closely monitor the situation. Thank you for your patience. Jun <var data-var='date'>12</var>, <var data-var='time'>16:02</var> CEST Identified - Meta is experiencing an outage, which is affecting their native sites and API functionality since around 1:30pm UTC. A common error seen in publishing and inbox replies is: `An unknown error has occurred` for Instagram, Facebook & Threads. We will monitor sites such as https://downdetector.com/ and https://metastatus.com/ for updates and share once we know more.

Meta Outage

Jun <var data-var='date'> 3</var>, <var data-var='time'>16:23</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>22:11</var> CEST Monitoring - The rate of these errors has decreased, we will continue to monitor the situation. The root cause was an incorrect response from X/Twitter's API when sending direct messages. Jun <var data-var='date'> 2</var>, <var data-var='time'>18:54</var> CEST Investigating - Inbox replies to Twitter DMs are displaying a "Message is null" error, however the reply is still being sent successfully. Our team is investigating the root cause. If you see this error, your reply has still been sent. We advise against resending to avoid duplicate messages. Thank you for your patience, we will update as we know more.

Replies to X/Twitter DMs are displaying a "Message is null" error, but sent successfully.

Jun <var data-var='date'> 1</var>, <var data-var='time'>16:01</var> CEST Resolved - Publishing failures affecting Instagram Reels are no longer occurring. The root cause originated in Meta's API. Meta did not provide a formal explanation, but error rates remain normal. May <var data-var='date'>28</var>, <var data-var='time'>15:46</var> CEST Monitoring - The error rate is back to normal and the issue is resolved, we are still investigating with Meta and trying to get informations about the issue. May <var data-var='date'>27</var>, <var data-var='time'>11:57</var> CEST Update - We are continuing to work on a fix for this issue. May <var data-var='date'>25</var>, <var data-var='time'>09:45</var> CEST Identified - We can confirm that the issue comes from Meta's API directly, other competitor tools are impacted as well, we are monitoring the situation and will post an update as soon as we have more information. May <var data-var='date'>25</var>, <var data-var='time'>04:10</var> CEST Investigating - We are currently seeing failures when publishing Instagram Reels. Video posts are remaining in a pending state for an extended period before failing with the following error: "Received Facebook error response of type GraphMethodException: Authorization Error (code 100, subcode 33)" We are actively investigating this issue and will post an update as soon as we have more information.

Instagram Reels -  Publishing Failures

May <var data-var='date'>12</var>, <var data-var='time'>21:25</var> CEST Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>15:46</var> CEST Update - While improvements were made, some report exports are still delayed. We're sorry for the inconvenience this may cause, but are actively working on a solution. May <var data-var='date'>11</var>, <var data-var='time'>15:09</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>16:58</var> CEST Investigating - PDF exports from Reports are delayed and may take several hours to arrive. This does not affect CSV or other formats, which are working normally. We're sorry for the inconvenience and will update this area as we get more information.

Reports: Delayed PDF Exports

May <var data-var='date'> 6</var>, <var data-var='time'>17:30</var> CEST Resolved - This incident has been resolved. May <var data-var='date'> 1</var>, <var data-var='time'>20:55</var> CEST Monitoring - We've confirmed this issue extends to other 3rd party Meta publishing integrations. We'll continue monitoring. May <var data-var='date'> 1</var>, <var data-var='time'>18:22</var> CEST Investigating - We are currently investigating an increase in errors affecting some Facebook post publishing attempts. Posts are typically published successfully despite the error message returned from Meta: `Received Facebook error response of type null: Please reduce the amount of data you're asking for, then retry your request (code 1, subcode null)` If a post does not publish, manually retrying the post will usually resolve the issue. We will update you as we learn more, see updates from Meta, or notice improvements.

Increase in Facebook Publishing Errors: "reduce the amount of data"

Apr <var data-var='date'>29</var>, <var data-var='time'>21:08</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>16:44</var> CEST Monitoring - The issue is confirmed to be originating from Meta directly. We are no longer seeing any occurences of the errors since 10am Paris time. We are currently monitoring the situation. Apr <var data-var='date'>29</var>, <var data-var='time'>09:01</var> CEST Investigating - We are receiving more reports of Instagram post failing with the following errors : - Only photo or video can be accepted as media type. (code 9004, subcode 2207052) 'Media download has failed. The media URI doesn't meet our requirements. - Please check the limitations section in our development document for more information: https://developers.facebook.com/docs/instagram-platform/instagram-graph-api/reference/ig-user/media#creating' - Video container status error, “Media upload has failed” (error code 2207076). We are currently investigating the issue.

Instagram publishing error (code 9004, subcode 2207052) // Video container status error, “Media upload has failed” (error code 2207076).

Apr <var data-var='date'>27</var>, <var data-var='time'>10:29</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>27</var>, <var data-var='time'>04:41</var> CEST Investigating - We’re seeing reports of Instagram image and video posts failing to publish. Our team is investigating this closely to identify the cause. The errors reported are: For video posts, “Media upload has failed (2207076)"; For image posts, "Only photo or video can be accepted as media type. (code 9004, subcode 2207052) 'Media download has failed. The media URI doesn't meet our requirements" Some posts are publishing normally. If any posts failed during this period, use the “Retry Now” button to republish. We’re keeping a close eye on this and will share updates as we learn more.

Instagram Publishing Error

Apr <var data-var='date'>16</var>, <var data-var='time'>00:16</var> CEST Resolved - The issue affecting LinkedIn post publishing has been fully resolved. Our team has confirmed that post-delivery is back to normal and all systems are operational. We apologize for any disruption this caused to your social media scheduling. Apr <var data-var='date'>15</var>, <var data-var='time'>22:44</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>15</var>, <var data-var='time'>22:30</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>15</var>, <var data-var='time'>21:59</var> CEST Investigating - We're investigating an issue affecting LinkedIn post publishing. Users may see publishing failures when attempting to post content to LinkedIn.

LinkedIn publishing errors

Apr <var data-var='date'> 1</var>, <var data-var='time'>17:18</var> CEST Resolved - TikTok publishing is working as expected. Any affected posts can be retried. Thank you for your patience! Mar <var data-var='date'>27</var>, <var data-var='time'>16:57</var> CET Monitoring - TikTok publishing rates have improved, but we will continue to monitor the situation. Mar <var data-var='date'>26</var>, <var data-var='time'>14:34</var> CET Identified - We’re seeing reports of TikTok video posts stuck in a 'pending' state. It looks like a wider issue with TikTok's API. Posts affected eventually fail with 'This post took too much time to compute and failed'. We will update as we know more.

TikTok Posts Stuck Pending

Mar <var data-var='date'>25</var>, <var data-var='time'>23:40</var> CET Resolved - Following the earlier reports of TikTok posts being stuck in 'pending,' we can confirm that the issue has been resolved. Our team has verified that new posts are uploading successfully. Please retry your posts. Mar <var data-var='date'>25</var>, <var data-var='time'>15:49</var> CET Investigating - We’re seeing reports of TikTok video posts stuck in a 'pending' state. It looks like a wider issue with TikTok's API. We're keeping a close eye on it for you and will update as we know more.

Mar <var data-var='date'>17</var>, <var data-var='time'>11:09</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>10:10</var> CET Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>16</var>, <var data-var='time'>09:51</var> CET Monitoring - We’ve analyzed the logs and confirmed that the videos are successfully reaching TikTok, however we detected a change in how TikTok is currently moderating content which was causing posts to fail. Mar <var data-var='date'>13</var>, <var data-var='time'>16:21</var> CET Investigating - We are currently investigating an issue where we see TikTok post stuck pending, ultimately failing with the error : This post took too much time to compute and failed. We will give update as soon as we have more information about this issue.

TikTok post stuck pending

Mar <var data-var='date'>13</var>, <var data-var='time'>15:44</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>10:57</var> CET Monitoring - We are not seeing anymore errors within or monitoring tool for this issue, we keep monitoring the situation on our side. Mar <var data-var='date'>12</var>, <var data-var='time'>16:48</var> CET Identified - While we continue to see Facebook video posts failing, others using the Meta API <a href="https://developers.facebook.com/community/threads/1249634937370976/">have reported the same</a>. We are continuing to monitor the situation and will update as we learn more. Mar <var data-var='date'>12</var>, <var data-var='time'>14:18</var> CET Investigating - We are investigating reports of Facebook video posts failing with an error from Meta: There was a problem uploading your video file. Please try again with another file". (code 6000) We will provide updates as soon as we have more information.

Facebook Video Publishing Failures

Mar <var data-var='date'>11</var>, <var data-var='time'>09:48</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>09:02</var> CET Investigating - Some users are seeing an OpenSearch error when they try to reply to Instagram messages or post comments from the Inbox. The error prevents them from sending any response.

Unable to reply to Instagram messages or post comments

Mar <var data-var='date'>10</var>, <var data-var='time'>12:39</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>12:15</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>10</var>, <var data-var='time'>11:32</var> CET Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>10</var>, <var data-var='time'>11:20</var> CET Investigating - We are currently investigating this issue.

Unable to see Private messages

Mar <var data-var='date'> 6</var>, <var data-var='time'>20:08</var> CET Resolved - While Meta hasn't provided root cause details, the issue has improved since our initial report to them. We're monitoring for recurrence. Most affected users resolve this by retrying their post after a few minutes. Mar <var data-var='date'> 4</var>, <var data-var='time'>22:44</var> CET Monitoring - We are continuing to monitor the situation. The error is still occurring for some users, but occurrences have decreased in recent days. We will provide further updates as soon as we hear from Meta’s support team. Feb <var data-var='date'>25</var>, <var data-var='time'>18:20</var> CET Update - We have reached out to Meta via a direct support ticket, and their team is currently investigating the root cause within their API. Current Error Message: An unexpected error has occurred. Please retry your request later. (Code 2) We will provide further updates as soon as we receive word from Meta's support team. Feb <var data-var='date'>24</var>, <var data-var='time'>13:02</var> CET Identified - We identified the source of the issue which is coming from the Meta API. We’re continuing to monitor error rates and will share updates as we learn more.

Meta API issue impacting some Instagram posts

Feb <var data-var='date'>27</var>, <var data-var='time'>11:32</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>16:43</var> CET Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>26</var>, <var data-var='time'>14:20</var> CET Identified - The issue has been identified and is coming from Meta's API directly. We’re continuing to monitor error rates and will share updates as we learn more. Feb <var data-var='date'>26</var>, <var data-var='time'>11:08</var> CET Investigating - Instagram video posts (Reels) are currently failing with this error : Error on publishing, Invalid parameter (code 100, subcode 2207089) "Carousel Item Cannot Be Published Standalone – Media created with media_type=VIDEO is a carousel item and cannot be published as a standalone post. To publish a standalone video, use media_type=REELS instead." We are currently investigating the issue.

Instagram video posts failing with error (code 100, subcode 2207089)

Jan <var data-var='date'>31</var>, <var data-var='time'>02:57</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>19:52</var> CET Monitoring - Meta has acknowledged the issue on their <a href="https://metastatus.com/graph-api">status page</a>, we are continuing to monitor the situation. Jan <var data-var='date'>30</var>, <var data-var='time'>15:01</var> CET Identified - The Threads API is currently experiencing a disruption where image posts are failing with the error: "An unknown error has occurred." Our team is monitoring the situation and waiting for a fix from Meta.

Threads Image Publishing Issues

Jan <var data-var='date'>27</var>, <var data-var='time'>17:36</var> CET Resolved - LinkedIn has acknowledged the matter and assigned it to their engineering department. We will maintain regular communication with their team until a full resolution is reached. Jan <var data-var='date'>27</var>, <var data-var='time'>16:12</var> CET Identified - LinkedIn has confirmed the issue and escalated it to their engineering team. We will continue to provide updates as new information becomes available Jan <var data-var='date'>26</var>, <var data-var='time'>15:02</var> CET Investigating - We opened a direct support ticket with LinkedIn as the issue appears to come from their API directly.

Is Agorapulse down?

Agorapulse status is UP

Lastest published events

App slowness within the publishing part of the tool

Links are not displayed within Facebook posts preview

Listening Search Creation, Updates, and Sync on Keyword Searches

Agorapulse Services, Components and Regions

Recent Agorapulse events

App slowness within the publishing part of the tool

Links are not displayed within Facebook posts preview

Listening Search Creation, Updates, and Sync on Keyword Searches

Meta outage affecting Facebook and Instagram inboxes

Unresponsive Calendar when duplicating posts

Undefined sentiment in all inboxes