THIS IS A SCHEDULED EVENT Apr <var data-var='date'>26</var>, <var data-var='time'>23:00</var> - <var data-var='time'>23:05</var> EDTApr <var data-var='date'> 2</var>, <var data-var='time'>06:51</var> EDT Scheduled - Our SSL certificates will be renewed on April 27, 2026. No downtime is expected during this maintenance, and most systems will automatically trust and accept the new certificate without any action required. If you experience any issues while accessing our domains, please contact our support team to obtain the updated certificate for manual installation in your system.

SSL Certificate Rotation

Mar <var data-var='date'>29</var>, <var data-var='time'>04:00</var> EDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>29</var>, <var data-var='time'>02:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>27</var>, <var data-var='time'>02:54</var> EST Update - We will be undergoing scheduled maintenance during this time.Feb <var data-var='date'>27</var>, <var data-var='time'>02:53</var> EST Update - We will be undergoing scheduled maintenance during this time.Feb <var data-var='date'>27</var>, <var data-var='time'>02:50</var> EST Scheduled - AfterShip will be performing a planned system maintenance for our User Log-in Interface on Sunday, March 29th at 07:00 AM UTC until Sunday, March 29th, 09:00 AM UTC. During this maintenance window, Register / Login / Reset Password will be temporarily unavailable. There will be no impact on APIs during this period. We appreciate your patience and understanding during this period.

Planned Maintenance – User Log-in Interface Upgrade

Mar <var data-var='date'>15</var>, <var data-var='time'>22:28</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>15</var>, <var data-var='time'>22:23</var> EDT Investigating - Canada Post is currently unstable - Label Generation is affected.

Canada Post carrier is unstable - Start Time - 2026/03/15 20:30 UTC - End Time - 2026/03/16 23:20 UTC

Mar <var data-var='date'>12</var>, <var data-var='time'>22:56</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>12</var>, <var data-var='time'>00:21</var> EDT Investigating - Carrier DPD-UK (Slug - dpd-uk) is currently unstable - tracking quality will be affected.

DPD-UK tracking is unstable - Start Time: 2026/03/10 16:46 UTC - End time: 2026/03/13, 01:35 UTC

Mar <var data-var='date'> 9</var>, <var data-var='time'>09:37</var> EDT Resolved - This Incident has been resolved.Mar <var data-var='date'> 9</var>, <var data-var='time'>08:39</var> EDT Investigating - We are currently observing an increase in Shopify 500 errors, which may cause delays in data synchronization and intermittent failures in order creation and updates. Our team is actively monitoring the situation.

Increased Shopify 500 errors affecting order sync [Start time: 2026/03/09 12:03 UTC - End Time: 2026/03/09 13:26 UTC]

Mar <var data-var='date'> 2</var>, <var data-var='time'>09:46</var> EST Resolved - This incident has been resolved.Mar <var data-var='date'> 2</var>, <var data-var='time'>09:31</var> EST Investigating - Our chat support provider (Crisp) is currently facing issues with their services. For any urgent queries, please reach out to us at support@aftership.com

Chat Support Outage (Tool - Crisp) | Start Time: 2026/03/02 14:00 UTC - End Time: 2026/03/02 14:43 UTC.

Mar <var data-var='date'> 1</var>, <var data-var='time'>07:00</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>28</var>, <var data-var='time'>07:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>15</var>, <var data-var='time'>23:56</var> EST Scheduled - Purolator will be performing planned system maintenance for their Freight technology platforms from Saturday, 28 February 2026 at 12:00 PM UTC until Sunday, 1 March 2026 at 12:00 PM UTC. During this maintenance window, Freight services in E-Ship Web Services (EWS) and E-Ship Server (ESS) will be temporarily unavailable. Expected Impact: - Track, Estimate and create Freight shipments - Request pickups for Freight shipments Please note that Courier services will remain fully operational during this timeframe. We appreciate your patience and understanding during this period.

Planned Maintenance – Purolator Freight Services

Feb <var data-var='date'>19</var>, <var data-var='time'>22:34</var> EST Resolved - This Incident has been resolved.Feb <var data-var='date'>19</var>, <var data-var='time'>21:21</var> EST Investigating - Carrier Correos de España (Slug: spain-correos-es) is unavailable.

Carrier Correos de España is unavailable. Start Time - 2026/02/19 22:00 UTC  - End Time - 2026/02/20 03:10 UTC

Feb <var data-var='date'> 4</var>, <var data-var='time'>12:00</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 4</var>, <var data-var='time'>04:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 3</var>, <var data-var='time'>08:44</var> EST Scheduled - DPD UK will be performing planned system maintenance on their Tracking services on Wednesday, 4 February 2026, from 09:00 AM UTC to 05:00 PM UTC. During this maintenance window, the DPD UK Tracking API will be temporarily unavailable. As a result, tracking updates for DPD UK shipments may not be accessible during this time. This is a planned maintenance activity from DPD team, and there will be no changes to data structures or API behaviour once services are restored. We appreciate your patience and understanding during this period.

Planned Maintenance – DPD UK Tracking Services

Feb <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>28</var>, <var data-var='time'>03:16</var> EST Scheduled - Canpar will be performing brief maintenance on their Shipping & Tracking Services on Monday, 2 February starting at 01:00 AM to 03:00 AM UTC. During these times, all Shipping & Tracking APIs and some web services will be temporarily unavailable. We appreciate your patience with us.

[Canpar] Shipping & Tracking API – Planned outages

Jan <var data-var='date'>29</var>, <var data-var='time'>06:12</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>28</var>, <var data-var='time'>10:36</var> EST Update - We are continuing to investigate this issue.Jan <var data-var='date'>28</var>, <var data-var='time'>10:36</var> EST Investigating - Carrier DPD France (Slug: exapaq) is currently unavailable. Tracking updates may be affected.

Carrier DPD France (Slug: exapaq) is currently unavailable. Start Time:- 2026/01/28 13:00 UTC - End Time - 2026/01/29 11:10 UTC

Jan <var data-var='date'>28</var>, <var data-var='time'>01:02</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>27</var>, <var data-var='time'>12:19</var> EST Identified - We are working with USPS to resolve it as soon as possible.Jan <var data-var='date'>27</var>, <var data-var='time'>11:36</var> EST Investigating - Users may receive a rate limit error while generating a label for USPS carrier. We are currently investigating this issue.

USPS Label Generation Failure. Start Time - 2026/01/27 15:32 UTC - End Time - 2026/01/28 03:54 UTC

Jan <var data-var='date'>27</var>, <var data-var='time'>03:05</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>26</var>, <var data-var='time'>03:01</var> EST Investigating - The carrier Asendia is currently unavailable, resulting in no updates for the associated shipments. We will keep you posted on further updates.

Carrier Asendia is currently unavailable (Slugs: asendia-de, asendia-hk, asendia-uk, asendia) - Start Time: 2026-01-25 06:30:00 AM UTC - End Time: 2026-01-27 07:46:00 AM UTC

Jan <var data-var='date'>25</var>, <var data-var='time'>12:38</var> EST Resolved - This incident has now been resolved.Jan <var data-var='date'>25</var>, <var data-var='time'>07:04</var> EST Identified - We are currently experiencing widespread anomalies with the TTS API. TTS API 5xx errors and increased latency. This has further resulted in disruptions to data synchronization. We are working with the TTS team to get this resolved

Anomalies With TikTok Shop API Causing Increased Latency & Data Syncronization Issue. [Start time: 2026/01/25 8:50 AM UTC] - [End Time  2026/01/25 12:07 UTC]

Jan <var data-var='date'>24</var>, <var data-var='time'>23:09</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>24</var>, <var data-var='time'>22:52</var> EST Update - We are continuing to investigate this issue.Jan <var data-var='date'>24</var>, <var data-var='time'>22:35</var> EST Investigating - Carrier Swiss-post is currently unavailable.

Swiss Post is currently unavailable (Slug: swiss-post) - Start Time: 2026/01/24 9:30 PM UTC - End Time  2026/01/25 02:00:00 UTC

Jan <var data-var='date'>21</var>, <var data-var='time'>05:23</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>21</var>, <var data-var='time'>05:23</var> EST Update - We are continuing to investigate this issue.Jan <var data-var='date'>20</var>, <var data-var='time'>01:07</var> EST Investigating - The Carrier DPD France (Formerly Exapaq) is currently available resulting in no tracking updates for associated shipments. We are investigating this further.

Carrier DPD France[Formerly Exapaq] Is Currently Unavailable - Start Time: 2026/01/19 1:23 PM UTC - End Time 2026/01/21 10:11 AM UTC

Jan <var data-var='date'> 5</var>, <var data-var='time'>04:49</var> EST Resolved - Colissimo is back to normal. The incident has been resolved.Jan <var data-var='date'> 4</var>, <var data-var='time'>22:33</var> EST Investigating - The carrier Colissimo is currently unavailable resulting in no updates for the associated shipments. We will keep posted on further updates.

Carrier Colissimo is currently unavailable (Slug: colissimo / la-poste-colissimo) - Start Time: 2026/01/05 3:02 UTC - End Time: 2026/01/05 06:00 UTC

Jan <var data-var='date'> 1</var>, <var data-var='time'>11:49</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'> 1</var>, <var data-var='time'>03:11</var> EST Investigating - Carrier Colissimo is currently unavailable (Slug: colissimo / la-poste-colissimo) - Tracking requests will be delayed or unavailable.

Carrier Colissimo is currently unavailable (Slug: colissimo / la-poste-colissimo) - Start Time: 2026/01/01 04:07:00 UTC  - End Time: 2026/01/01 14:50:00 UTC

Dec <var data-var='date'>25</var>, <var data-var='time'>23:19</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'>25</var>, <var data-var='time'>00:44</var> EST Investigating - Canada Post is currently unstable, and shipping label generation is affected.

Carrier Canada Post is currently unstable - Start Time - 2025/12/25 05:06:00 UTC - End Time - 2025/12/26 04:00:00 UTC

Dec <var data-var='date'>25</var>, <var data-var='time'>03:08</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'>25</var>, <var data-var='time'>02:43</var> EST Investigating - Carrier Allied Express is unavailable. Shipment tracking is affected (Slug: alliedexpress).

Carrier Allied Express is unavailable - Start Time - 2025/12/25 01:00:00 UTC - End Time - 2025/12/25 07:40:00 UTC

Dec <var data-var='date'>24</var>, <var data-var='time'>22:30</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'>24</var>, <var data-var='time'>09:03</var> EST Update - We are continuing to investigate this issue.Dec <var data-var='date'>24</var>, <var data-var='time'>00:43</var> EST Update - We are continuing to investigate this issue.Dec <var data-var='date'>23</var>, <var data-var='time'>22:27</var> EST Investigating - Carrier Canada Post is currently unstable, affecting shipping label creation within both AfterShip Shipping & Returns

Carrier Canada Post is currently unstable - Start Time - 2025/12/23 17:10:00 UTC - End Time - 2025/12/24 23:20:00 UTC

Dec <var data-var='date'>24</var>, <var data-var='time'>09:02</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'>24</var>, <var data-var='time'>09:02</var> EST Update - The carrier has been successfully restored, and all services are fully operational.Dec <var data-var='date'>24</var>, <var data-var='time'>08:54</var> EST Monitoring - The Colissimo carrier was restored on 24 Dec 2025 at 11:30 UTC, and we are currently monitoring the results.

Carrier Colissimo is unstable - Start Time - 2025/12/23 13:40:00 UTC - End Time - 2025/12/24 11:30 UTC.

Dec <var data-var='date'>24</var>, <var data-var='time'>08:36</var> EST Resolved - The carrier has been successfully restored, and all services are fully operational.Dec <var data-var='date'>24</var>, <var data-var='time'>00:43</var> EST Update - We are continuing to investigate this issue.Dec <var data-var='date'>24</var>, <var data-var='time'>00:39</var> EST Investigating - Shipment tracking is affected for this carrier.

Carrier Colissimo is unstable - Start Time - 2025/12/23 13:40:00 UTC - End Time - 2025/12/24 11:30 UTC

Dec <var data-var='date'>23</var>, <var data-var='time'>01:31</var> EST Resolved - The DPD France Carrier services are restored.Dec <var data-var='date'>22</var>, <var data-var='time'>10:44</var> EST Investigating - The carrier DPD France [exapaq] (formerly exapaq) is unavailable resulting in no tracking updates.

The carrier DPD France [exapaq] (formerly exapaq) is unavailable - Start time 2025/12/22 at 14:30 UTC - End Time 12/23/2025, 05:46 UTC

Dec <var data-var='date'>22</var>, <var data-var='time'>21:51</var> EST Resolved - The carrier has recovered.Dec <var data-var='date'>22</var>, <var data-var='time'>05:46</var> EST Update - We are continuing to investigate this issue.Dec <var data-var='date'>22</var>, <var data-var='time'>05:11</var> EST Investigating - Carrier Colissimo is currently unstable. Label generation & Shipment tracking are both affected for this carrier.

Is AfterShip Tracking down?

AfterShip Tracking status is UP

Lastest published events

Planned Maintenance – User Log-in Interface Upgrade

Canada Post carrier is unstable - Start Time - 2026/03/15 20:30 UTC - End Time - 2026/03/16 23:20 UTC

DPD-UK tracking is unstable - Start Time: 2026/03/10 16:46 UTC - End time: 2026/03/13, 01:35 UTC

AfterShip Tracking Services, Components and Regions

Recent AfterShip Tracking events

SSL Certificate Rotation

Planned Maintenance – User Log-in Interface Upgrade

Canada Post carrier is unstable - Start Time - 2026/03/15 20:30 UTC - End Time - 2026/03/16 23:20 UTC

DPD-UK tracking is unstable - Start Time: 2026/03/10 16:46 UTC - End time: 2026/03/13, 01:35 UTC

Increased Shopify 500 errors affecting order sync [Start time: 2026/03/09 12:03 UTC - End Time: 2026/03/09 13:26 UTC]

Chat Support Outage (Tool - Crisp) | Start Time: 2026/03/02 14:00 UTC - End Time: 2026/03/02 14:43 UTC.

Get your FREE account now,
5 monitors included!

Is AfterShip Tracking down?

AfterShip Tracking status is UP

Lastest published events

Planned Maintenance – User Log-in Interface Upgrade

Canada Post carrier is unstable - Start Time - 2026/03/15 20:30 UTC - End Time - 2026/03/16 23:20 UTC

DPD-UK tracking is unstable - Start Time: 2026/03/10 16:46 UTC - End time: 2026/03/13, 01:35 UTC

AfterShip Tracking Services, Components and Regions

Recent AfterShip Tracking events

SSL Certificate Rotation

Planned Maintenance – User Log-in Interface Upgrade

Canada Post carrier is unstable - Start Time - 2026/03/15 20:30 UTC - End Time - 2026/03/16 23:20 UTC

DPD-UK tracking is unstable - Start Time: 2026/03/10 16:46 UTC - End time: 2026/03/13, 01:35 UTC

Increased Shopify 500 errors affecting order sync [Start time: 2026/03/09 12:03 UTC - End Time: 2026/03/09 13:26 UTC]

Chat Support Outage (Tool - Crisp) | Start Time: 2026/03/02 14:00 UTC - End Time: 2026/03/02 14:43 UTC.

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!