Sep <var data-var='date'> 3</var>, <var data-var='time'>16:18</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:35</var> PDT Monitoring - We are seeing signs of recovery and are actively monitoring all services. We will post another update once we can confirm the issue is fully resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:15</var> PDT Identified - Users may be experiencing errors or an inability to access the service due to an issue with our cloud service provider. We will provide another update within 60 minutes.

Disruption with All Services

Aug <var data-var='date'>29</var>, <var data-var='time'>07:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>29</var>, <var data-var='time'>04:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>06:35</var> PDT Scheduled - We will be undergoing systems maintenance at this time. The application will not be available up to 3 hours during the maintenance.

Systems Maintenance

Aug <var data-var='date'>11</var>, <var data-var='time'>13:24</var> PDT Resolved - We have identified the root cause of the issue impacting Affinity Analytics, the fix was implemented and deployed. Affinity Analytics was intermittently unavailable between 7:00 PM - 7:15 PM UTC.

Disruption with Affinity Analytics

Jul <var data-var='date'>23</var>, <var data-var='time'>08:00</var> PDT Resolved - This issue has been resolved now. Customers who were impacted will need to contact Affinity support at support@affinity.co for config change instructions. Jul <var data-var='date'>10</var>, <var data-var='time'>13:28</var> PDT Update - We are investigating an update to the Affinity platform that will work around the issue caused by Microsoft's recent change and restore SSO login behavior for Windows Outlook Desktop App users. Mac Outlook and the Affinity web application are unaffected and can be used as a workaround in the interim. Jun <var data-var='date'>30</var>, <var data-var='time'>09:06</var> PDT Identified - Some users on Windows Outlook Desktop App are unable to complete SSO login to the Affinity Outlook Add-in. This is due to a recent change on Microsoft's end affecting how Outlook on Windows handles authentication redirects. Mac Outlook is unaffected. As a workaround, users can access Affinity via the web application.

Authentication Issues with Windows Outlook Desktop App

Jul <var data-var='date'>10</var>, <var data-var='time'>12:04</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>12:03</var> PDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'> 8</var>, <var data-var='time'>19:50</var> PDT Identified - We have identified the root cause of the issue impacting Affinity Analytics. Our team is now working on a fix.

Jul <var data-var='date'> 2</var>, <var data-var='time'>06:09</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>07:49</var> PDT Update - The services are fully operational. We are continuing to monitor for any further issues. Jun <var data-var='date'>29</var>, <var data-var='time'>14:43</var> PDT Monitoring - We have deployed a fix and are seeing signs of recovery. Services should be returning to normal. Some users may continue to experience intermittent issues as the system stabilizes. Our team will continue to closely monitor the systems to ensure stability. We will post another update once we can confirm the issue is fully resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>11:24</var> PDT Investigating - We are currently investigating an issue impacting Affinity API and CRM. Users may be experiencing intermittent 504 Gateway Timeout issues. Our team is working to identify the cause.

Disruption with Affinity API and CRM

May <var data-var='date'>20</var>, <var data-var='time'>12:42</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>10:36</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>20</var>, <var data-var='time'>10:23</var> PDT Investigating - We are currently investigating an issue impacting Affinity CRM

Disruption with Affinity

Apr <var data-var='date'>16</var>, <var data-var='time'>06:28</var> PDT Resolved - This has been fixed in Chrome, please sure you are on version 147.0.7727.102 or later of Chrome. Apr <var data-var='date'>13</var>, <var data-var='time'>15:40</var> PDT Identified - We've identified the root cause. It is bug introduced in Chrome 147 that is affecting numerous chrome extensions. See the report here: https://issues.chromium.org/issues/500975618 An update to chrome is expected soon. We are not aware of a good workaround at the moment other than closing and reopening the browser, but will update this if one is found. Apr <var data-var='date'>13</var>, <var data-var='time'>14:14</var> PDT Investigating - We are currently investigating an issue with the Affinity Pathfinder Chrome extension intermittently showing a blank page and loading icon.

Affinity Pathfinder not displaying content

Apr <var data-var='date'>11</var>, <var data-var='time'>09:40</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>07:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>14:22</var> PDT Scheduled - We will be undergoing systems maintenance at this time. The application will not be available up to 3 hours during the maintenance.

System maintenance

Mar <var data-var='date'>31</var>, <var data-var='time'>18:09</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>31</var>, <var data-var='time'>08:53</var> PDT Identified - Some users may experience delays in the Affinity Analytics dashboards. The issue has been identified and we are currently working on processing the backlog. Next update will be provided as soon as the issue is resolved or within next 24h!

Affinity Analytics Data Refresh Delays

Mar <var data-var='date'>24</var>, <var data-var='time'>08:30</var> PDT Resolved - Between 11:30 AM and 2:45 PM EST, an issue with one of Affinity’s service providers caused a disruption to Affinity Notetaker. This issue is now resolved.

Disruption with Affinity Notetaker

Mar <var data-var='date'>17</var>, <var data-var='time'>06:28</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>19:23</var> PDT Identified - Some users may experience delays with recent team activity data appearing in the Affinity Analytics dashboards. The issue has been identified and we are currently working on processing the backlog. Next update will be provided as soon as the issue is resolved or within next 24h!

Feb <var data-var='date'>20</var>, <var data-var='time'>10:59</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>07:14</var> PST Monitoring - We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.

Feb <var data-var='date'>12</var>, <var data-var='time'>16:43</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>16:31</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>12</var>, <var data-var='time'>16:23</var> PST Identified - We have identified the root cause of the issue impacting Affinity Web application. Our team is now working on a fix.

Disruption with Affinity services

Jan <var data-var='date'>27</var>, <var data-var='time'>14:28</var> PST Resolved - This incident has been resolved. All systems are fully operational. Jan <var data-var='date'>27</var>, <var data-var='time'>13:35</var> PST Monitoring - We have deployed a fix for the issue impacting entity creation and update flows in the Affinity CRM. We are monitoring the system to ensure Companies, People, and Opportunities can be created and updated normally. Jan <var data-var='date'>27</var>, <var data-var='time'>12:29</var> PST Identified - We have identified the root cause of the issue impacting entity creation and update flows in the Affinity CRM. Our team is now working on deploying a fix. Jan <var data-var='date'>27</var>, <var data-var='time'>11:13</var> PST Investigating - We are investigating an issue impacting entity creation and update flows in the Affinity CRM. Users may be unable to add or update Companies, People, and Opportunities. Our team is working to identify the cause and implement a mitigation.

Disruption to Entity Creation and Update Flows

Jan <var data-var='date'>23</var>, <var data-var='time'>05:53</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>22</var>, <var data-var='time'>13:20</var> PST Monitoring - We are monitoring an elevated error rate affecting Microsoft/Azure users due to an ongoing service disruption with Microsoft. Our team is actively monitoring the situation and will provide updates as soon as it’s resolved.

Login service disruption for Microsoft users

Jan <var data-var='date'>15</var>, <var data-var='time'>08:24</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>08:02</var> PST Identified - We have identified the root cause of the issue impacting all services. Our team is now working on a fix. We will provide another update within 60 minutes

Disruption with [Service/All Services]

Jan <var data-var='date'> 8</var>, <var data-var='time'>14:48</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>07:44</var> PST Identified - We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.

Dec <var data-var='date'>18</var>, <var data-var='time'>11:04</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>18</var>, <var data-var='time'>02:19</var> PST Monitoring - A fix has been implemented and we are monitoring progress of processing the backlog. Dec <var data-var='date'>17</var>, <var data-var='time'>15:32</var> PST Investigating - We've identified an issue with our email and calendar processing pipelines resulting in delays in seeing up to date information in the application.

Email and Calendar Processing Delays

Dec <var data-var='date'> 3</var>, <var data-var='time'>12:33</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>27</var>, <var data-var='time'>06:44</var> PST Update - We continue to closely monitor our Mailchimp integration. At the same time, we are improving our systems to meet Mailchimp's API rate limits while ensuring data is kept up-to-date. Customers can expect small delays of 24-48h at most. Nov <var data-var='date'>18</var>, <var data-var='time'>06:29</var> PST Update - We are continuing to fine tune the Mailchimp integration request volumes in order to manage the throughput of the integration. All Mailchimp audience lists have been synced as of earlier today, however some customers may still experience delays going forward. We are continuing to work towards a permanent solution. Nov <var data-var='date'>12</var>, <var data-var='time'>07:52</var> PST Update - We have observed improvements in data being synced from and to Mailchimp. However, some customers may still be experiencing delays in their Mailchimp Audience Integration. The team continues to monitor and improve our workflows to improve the stability of our Mailchimp integration. Nov <var data-var='date'> 7</var>, <var data-var='time'>17:21</var> PST Monitoring - We have made a change to reduce request volumes which will mitigate this issue. Given the complexity of the change, we will me monitoring it through the weekend and will perform rigorous validation before re-enabling the Mailchimp Audience integration, which we expect to happen early next week. We apologize for the inconvenience and will post another update as soon as we begin the production rollout or if the timeline changes. Nov <var data-var='date'> 6</var>, <var data-var='time'>09:11</var> PST Investigating - We’re currently investigating an issue with the Mailchimp Audience integration and, to protect stability, syncing is currently turned off. The team is implementing changes to reduce request volume and re-enable syncing as soon as validation completes. Audience updates from Affinity lists may not appear in Mailchimp while paused, but there is no data loss. We’ll post an update once the fix is validated and rollout begins.

Mailchimp Audience integration

Nov <var data-var='date'>22</var>, <var data-var='time'>08:46</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>22</var>, <var data-var='time'>07:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>10</var>, <var data-var='time'>05:54</var> PST Scheduled - We will be undergoing systems maintenance at this time. The application will not be available up to 3 hours during the maintenance.

Systems maintenance

Nov <var data-var='date'>21</var>, <var data-var='time'>10:51</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>12:39</var> PST Identified - Affected customers may experience data freshness delays of up to 24 hours as we actively work on a full restore. The issue has been identified and our team has a fix scheduled for deployment during our upcoming maintenance window. Nov <var data-var='date'>20</var>, <var data-var='time'>11:03</var> PST Investigating - We are currently investigating an issue impacting Affinity Analytics.

Nov <var data-var='date'>18</var>, <var data-var='time'>13:56</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>12:35</var> PST Update - We continue to work on processing the replication backlog. We'll share a final update once full recovery is confirmed. Nov <var data-var='date'>18</var>, <var data-var='time'>05:56</var> PST Update - We continue to work on processing the replication backlog. We’ll share a final update once full recovery is confirmed. Nov <var data-var='date'>18</var>, <var data-var='time'>01:33</var> PST Update - All Dashboards in Affinity Analytics are currently missing data. We have identified the issue and are working on restoring the access to the data. Nov <var data-var='date'>17</var>, <var data-var='time'>15:52</var> PST Identified - We’re experiencing delays in data replication to Affinity Analytics. The root cause has been identified and mitigated, and we’re processing the backlog. Fresh data will appear incrementally as processing progresses. We’ll share a final update once full recovery is confirmed.

Affinity Analytics Dashboards are showing No Data

Nov <var data-var='date'>15</var>, <var data-var='time'>08:57</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>11:44</var> PST Monitoring - fix has been deployed to resolve the issue and we are currently monitoring the system. Users will see a reduction in email syncing delays over the coming hours as the system processes the backlog. Nov <var data-var='date'>14</var>, <var data-var='time'>10:22</var> PST Identified - We are currently experiencing email syncing delay, impacting Google credentials. Affected users may experience delays of up to 48 hours. Our engineering team is actively investigating the issue and working towards processing the backlog. We will provide an update as soon as the issue has been resolved.

Email sync delays - Google

Nov <var data-var='date'>13</var>, <var data-var='time'>12:50</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>13</var>, <var data-var='time'>12:36</var> PST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>13</var>, <var data-var='time'>12:32</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>13</var>, <var data-var='time'>12:27</var> PST Identified - We have identified the root cause of the issue impacting all services. Our team is now working on a fix.

Is Affinity down?

Affinity status is UP

Lastest published events

Disruption with All Services

Systems Maintenance

Disruption with Affinity Analytics

Affinity Services, Components and Regions

Recent Affinity events

Disruption with All Services

Systems Maintenance

Disruption with Affinity Analytics

Authentication Issues with Windows Outlook Desktop App

Disruption with Affinity Analytics

Disruption with Affinity API and CRM