Jul <var data-var='date'> 2</var>, <var data-var='time'>14:11</var> GMT+04:00 Resolved - Our engineering team has successfully replaced the faulty hardware component on node Dubai81. All services have been restored and are confirmed to be operating within normal parameters. We are continuing to monitor the node closely to ensure ongoing stability. We sincerely apologize for the disruption this caused and thank you for your patience while we addressed this hardware failure. Jul <var data-var='date'> 2</var>, <var data-var='time'>11:14</var> GMT+04:00 Identified - The data center engineers identified an issue with one of the server's physical components that will require a replacement. We are working on a solution and implementing it as soon as possible. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:15</var> GMT+04:00 Investigating - We are aware of an ongoing hardware-related issue affecting node Dubai81. Our engineering team is actively investigating the root cause and working to restore normal service as quickly as possible. We understand the impact this may have and appreciate your patience while we work to resolve the issue. We will provide further updates as more information becomes available.

Investigating – Hardware Issue on Shared Hosting Server (Dubai81)

Apr <var data-var='date'>30</var>, <var data-var='time'>16:41</var> GMT+04:00 Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>21:28</var> GMT+04:00 Update - cPanel patches have been deployed across all eligible servers. As mitigation measures are now in place for the majority of systems, we have lifted the temporary network-level blocks that were implemented to prevent unauthorized access. We strongly recommend that all customers update to the latest version of cPanel & WHM as soon as possible to ensure full protection against this vulnerability. For servers not eligible for the patch, we will be reaching out shortly with guidance on what options are available to secure your environment. We will continue to closely monitor the situation and take any additional steps necessary to maintain system security and stability. If you need assistance with updating cPanel or have any concerns, please contact our Support team. Apr <var data-var='date'>29</var>, <var data-var='time'>00:15</var> GMT+04:00 Monitoring - We are currently monitoring a global security-related event affecting cPanel & WHM login access. cPanel has published an official security update (https://support.cpanel.net/hc/en-us/articles/40073787579671-cPanel-WHM-Security-Update-04-28-2026) confirming that a security issue was identified in cPanel software relating to various authentication paths. cPanel has also released patched versions for supported cPanel & WHM releases in the last few hours. As a precaution, several datacenters and hosting providers worldwide have temporarily restricted or filtered access to certain cPanel and WHM login ports while updates and security controls are being applied. This may temporarily affect access to cPanel from the AEserver Client Area, including Single Sign-On. Service Impact: Websites, email services, DNS, databases, and hosted services REMAIN OPERATIONAL - THERE IS NO DOWNTIME. This incident affects login access to the cPanel / WHM interface only. It does not mean that your website, hosting account, files, email, or database are offline. Possible Symptoms: Some customers may experience: cPanel login failure from the AEserver Client Area Single Sign-On not opening cPanel Timeout or connection errors when opening cPanel or WHM Intermittent access depending on location, network, ISP, or datacenter routing Current Action by AEserver: Our technical team is actively reviewing all affected systems, applying vendor-recommended updates where applicable, and monitoring access restrictions across our hosting infrastructure. Where required, we are also coordinating with upstream datacenter and network providers, as some access restrictions may be applied outside AEserver’s direct network layer. Workaround: If access through the AEserver Client Area does not work, please try accessing cPanel directly using one of the following methods: https://yourdomain.com:2083 or https://cpanel.yourdomain.com Please use the cPanel username and password provided in your original hosting activation email titled “Your hosting is ready”. For WHM access, VPS or reseller users may try: https://yourserverhostname:2087 or https://yourserverip:2087 P.S If you do not have the login credentials, please contact support team via a ticket and they will generate a new set of login credentials. Important Security Reminder: Please only log in using official AEserver or your own domain/server cPanel links. Do not enter your cPanel password on links received from unknown sources, social media posts, or third-party messages. Expected Resolution: There is no confirmed universal resolution time yet, as access may depend on vendor patches, local server update status, and upstream datacenter restrictions. We are monitoring the situation closely and will update this status page once access has fully normalized. Next Update: We will continue to update this incident as more verified information becomes available.

cPanel / WHM Login Access Interruption

Jul <var data-var='date'>26</var>, <var data-var='time'>01:38</var> GMT+04:00 Resolved - Our team has deployed the patch from cPanel. The corrective changes have been applied, and all affected websites should now be loading normally. If you are still experiencing issues, please clear your browser cache and try again, or contact our support team. Thank you for your patience while we worked to resolve this. Jul <var data-var='date'>26</var>, <var data-var='time'>00:17</var> GMT+04:00 Identified - cPanel has recently shipped Apache update (2.4.64), which introduced an SSL/TLS proxying regression (SNI conflicts) with Nginx (and probably other third-party proxy services). The current version in the affected servers is 2.4.64-1 rpm -qa | grep ea-apache24 ea-apache24-2.4.64-1.el8.cloudlinux.x86_64 To rectify this, cPanel had republished patches 2.4.64-2 and 2.4.64-3 to fix it. The fix is being implemented at this moment. Jul <var data-var='date'>25</var>, <var data-var='time'>22:47</var> GMT+04:00 Investigating - We are currently aware of an issue affecting some websites where the following error message is displayed: "Misdirected Request — The client needs a new connection for this request as the requested host name does not match the Server Name Indication (SNI) in use for this connection." Our technical team is actively investigating the root cause and working on a resolution. We will continue to provide updates as we learn more. We appreciate your patience and understanding.

Website Displaying "Misdirected Request" Message

Jul <var data-var='date'> 9</var>, <var data-var='time'>23:02</var> GMT+04:00 Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>09:17</var> GMT+04:00 Identified - Current Status: In Progress Start Time: Today, July 9, 2025, 04:00 GST (Asia/Dubai) Estimated Completion: Today, July 9, 2025, 23:00 GST (Asia/Dubai) What’s Happening We are migrating our DNS backend to a new, more robust provider. This upgrade will improve performance, security, and reliability for all AEserver customers. What’s Unaffected New domain name registrations will continue without interruption. Impacted Services for Existing Customers: Domain Transfers Domain Renewals Nameserver Updates DNS Management when using dns1.aeserver.com, dns2.aeserver.com, dns3.aeserver.com Reseller API DNS-related endpoints During the migration window, you may experience delays or temporary errors when trying to perform any of the above operations. Our Apologies We apologize for any hassle this may cause. Our team is working diligently to complete the migration as quickly as possible while ensuring a smooth transition. Thank you for your patience and understanding. If you have any urgent concerns, please contact our support team at support@aeserver.com or via live chat.

DNS Backend Migration

Jul <var data-var='date'> 5</var>, <var data-var='time'>03:55</var> GMT+04:00 Resolved - This incident has been resolved. Jul <var data-var='date'> 5</var>, <var data-var='time'>03:54</var> GMT+04:00 Update - We are continuing to monitor for any further issues. Jul <var data-var='date'> 4</var>, <var data-var='time'>22:03</var> GMT+04:00 Monitoring - A fix has been implemented and we are watching the effect on the DNS system. Jul <var data-var='date'> 4</var>, <var data-var='time'>11:51</var> GMT+04:00 Identified - DNS Management Partial Outage Scope: DNS record updates and saves for domains using our internal name servers (dns1.aeserver.com, dns2.aeserver.com, dns3.aeserver.com) are currently failing. Cause: Our backend DNS provider is experiencing service issues that prevent commit-through of new or modified records. Impact: Affected: Attempts to add, modify, or delete DNS records will not persist. Unaffected: Existing DNS resolution continues to function normally. Current Status: Provider is aware of the problem and actively working on a remediation. Next Update: We’ll post another status update as soon as we have more information or the issue is resolved.

DNS Management Partial Outage

May <var data-var='date'>20</var>, <var data-var='time'>12:24</var> GMT+04:00 Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>11:41</var> GMT+04:00 Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>20</var>, <var data-var='time'>09:45</var> GMT+04:00 Investigating - We are currently investigating a server issue that is causing unusually high load, which may result in delayed email delivery, limited email access, and occasional website downtime. Our technical team is actively working to troubleshoot and resolve the issue as quickly as possible. We sincerely appreciate your patience and understanding during this time.

Affecting Server - HOST9

May <var data-var='date'> 3</var>, <var data-var='time'>08:51</var> GMT+04:00 Completed - The scheduled maintenance is now completed. May <var data-var='date'> 3</var>, <var data-var='time'>08:48</var> GMT+04:00 Update - Scheduled maintenance is still in progress. We will provide updates as necessary. May <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> GMT+04:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 2</var>, <var data-var='time'>19:02</var> GMT+04:00 Scheduled - Please be informed that the AEserver Billing/Client Area will undergo scheduled maintenance on May 3, 2025, from 7:00 AM Dubai time. The system will be offline for approximately one hour to perform essential updates. During this time, the following services will be unavailable: Client Area access Services management Billing and invoices Ordering Domain management Domain Reseller API Please note: Active domain and hosting, servers, email solutions and other subscriptions will not be affected. We apologize for any inconvenience and appreciate your understanding as we work to enhance our platform.

AEserver Client/Billing Area Scheduled Maintenance

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:30</var> GMT+04:00 Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 5</var>, <var data-var='time'>07:30</var> GMT+04:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>25</var>, <var data-var='time'>21:19</var> GMT+04:00 Scheduled - Our data center provider has informed us of urgent maintenance on their network infrastructure, which will impact our services. The maintenance will involve the following server/s: (142.132.159.73) - host27.server.ae Maintenance Window: Start: December 5, 2024, 07:30 AM Dubai time (UTC+4) End: December 5, 2024, 09:30 AM Dubai time (UTC+4) Impact: Services hosted on the affected routers will be temporarily inaccessible during the maintenance period. This maintenance is being carried out by the data center team to ensure the continued stability and reliability of their infrastructure. We will monitor the situation closely and provide updates here as necessary. We appreciate your patience and understanding during this time.

Scheduled Maintenance Notification - host27.server.ae

Apr <var data-var='date'> 4</var>, <var data-var='time'>11:44</var> GMT+04:00 Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>14:47</var> GMT+04:00 Identified - AEserver is committed to providing the best web hosting services and uptime to all our clients. From time to time, we review the performance of our server hardware and software and identify the components that require upgrades or even replacement. We have identified that the Zimbra Mail Server UAE#1 has an issue and requires an urgent replacement. With this, we must move your email accounts to a new server. We'll recreate your email accounts and send you the new email accounts access so that you can use the emails from the new server.

UAE Zimbra #1

Dec <var data-var='date'>28</var>, <var data-var='time'>19:41</var> GMT+04:00 Resolved - This incident has been resolved. Dec <var data-var='date'>27</var>, <var data-var='time'>13:27</var> GMT+04:00 Monitoring - A fix has been implemented and we are monitoring the results. As of this time, servers are back online however the data restore is still not completed so nothing is completely working yet. We'll send an update as soon as everything is back online and accessible for every one. Dec <var data-var='date'>19</var>, <var data-var='time'>10:18</var> GMT+04:00 Update - Data extraction was completed over the weekend. A manual restore will be initiated on all residing accounts. This process may take sometime and no definite ETA can be provided at this time. Dec <var data-var='date'>16</var>, <var data-var='time'>13:16</var> GMT+04:00 Update - We are working on the recovery of the data from the server to load it onto a new server. This process is still ongoing due to the vast volume of data (over 7 TB). We cannot confirm that ETA as of yet as there is so much more data to copy/restore and this has been running for over the past 72+ hours already. The data structure is complex and requires care so that we do not lose any files in between. For anyone who got their own back up copy please contact our support team for the restoration of your account. Another alternative is to provision a new server on a linux environment as replacement for your existing subscription. Dec <var data-var='date'>12</var>, <var data-var='time'>09:02</var> GMT+04:00 Update - We are still experiencing a service disruption and our team is currently working on the resolution. Dec <var data-var='date'>11</var>, <var data-var='time'>22:16</var> GMT+04:00 Identified - (18:00 +04) GST The win3.server.ae server has gone online at around 5:45pm GST and we are working on resolving the issue. Updates will follow soon. No components were marked as affected by this incident.

Win3.server.ae

Dec <var data-var='date'>11</var>, <var data-var='time'>18:00</var> GMT+04:00 Resolved - The win3.server.ae server has gone online at around 5:45pm GST and we are working on resolving the issue. Updates will follow soon.

Nov <var data-var='date'> 8</var>, <var data-var='time'>16:16</var> GMT+04:00 Completed - The scheduled maintenance has been completed. All services. are now back online. Nov <var data-var='date'> 8</var>, <var data-var='time'>12:00</var> GMT+04:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 7</var>, <var data-var='time'>14:00</var> GMT+04:00 Scheduled - As part of our commitment to continuously improve our offerings and to increase the reliability and flexibility of our services and support, therefore, we will need to perform scheduled maintenance on part of our infrastructure. WHEN CAN YOU EXPECT IT Timezone: GST November 08, 2022 12:00PM - November 08, 2022 20:00 Duration: 8h Server(s) impacted: host21.server.ae host23.server.ae host25.server.ae WHAT IS THE IMPACT ON YOUR SERVICE? Your servers will be offline during the maintenance window. Email and website will not be accessible. Please be assured that we will do our utmost best to keep the downtime as minimal as possible, and our engineers are available during and after the maintenance should any issues arise. Thank you for your understanding. AEserver Team

Infrastructure Maintenance - EU Servers

Mar <var data-var='date'> 3</var>, <var data-var='time'>08:37</var> GMT+04:00 Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 3</var>, <var data-var='time'>00:30</var> GMT+04:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 1</var>, <var data-var='time'>21:36</var> GMT+04:00 Scheduled - In order to be able to continue providing you with the perfect environment for your hosting needs, and so that we can make room for new innovations, we are planning to have a server maintenance. During this process, the server needs to be powered off so all services will be offline. The planned maintenance will start in the midnight of March 3, 2022 - 12:30 AM until approximately 10:00 AM GST. Please be assured that we will do our best to keep the downtime as minimal as possible.

HOST15 - SERVER MAINTENANCE

Jan <var data-var='date'>14</var>, <var data-var='time'>12:06</var> GMT+04:00 Resolved - This incident has been resolved. Jan <var data-var='date'>14</var>, <var data-var='time'>10:15</var> GMT+04:00 Investigating - Some Mailbox Servers seems to malfunction after an update. We are actively investigating the issue with our vendor.

Zimbra Email Partial Outage

Jan <var data-var='date'>13</var>, <var data-var='time'>15:17</var> GMT+04:00 Resolved - The emergency maintenance has been completed. Jan <var data-var='date'>13</var>, <var data-var='time'>14:23</var> GMT+04:00 Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>13</var>, <var data-var='time'>12:54</var> GMT+04:00 Investigating - We have received an update from our Data Center about an emergency maintenance with a 4 hour window. During this process, the server needs to be powered off so all services will be offline. This maintenance will only affect the following services: Dedicated Server ID - host21.server.ae Dedicated Server ID - host23.server.ae WHEN CAN YOU EXPECT IT? Date: January 13, 2022 Time: 12 PM - 4PM Please be assured that we will do our best to keep the downtime as minimal as possible

Emergency Server Maintenance

Nov <var data-var='date'>29</var>, <var data-var='time'>15:13</var> GMT+04:00 Resolved - This incident has been resolved. Nov <var data-var='date'>29</var>, <var data-var='time'>14:21</var> GMT+04:00 Investigating - We have an ongoing emergency maintenance on our data center for service improvement. We will keep you updated on the progress of this maintenance.

Emergency Maintenance

Nov <var data-var='date'>27</var>, <var data-var='time'>15:07</var> GMT+04:00 Resolved - This incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>21:19</var> GMT+04:00 Monitoring - Update: All services are back online now We are going to have a planned maintenance window on our networking hardware at the Dubai data center which will cause instances of higher latency and connectivity. The network might appear offline for some time and this process will cycle until we complete the maintenance. We appreciate your patience during this updates window. Start Time: 11pm GST (Dubai Time) - 26/11/2021 Approx end time: 2PM GST (Dubai Time) - 27/11/2021

Network Switches Maintenance

Mar <var data-var='date'>17</var>, <var data-var='time'>01:16</var> GMT+04:00 Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>00:43</var> GMT+04:00 Identified - We are aware of an issue related to our SMS messaging system update which prevents some SMS notifications being sent out to new clients, domain renewals, transfers and 2FA login tokens via SMS. If you can't log in due to 2FA, please email us to support@aeserver.com from your registered email address.

SMS Notifications and Two Factor Authentication (2FA)

Feb <var data-var='date'>21</var>, <var data-var='time'>23:34</var> GMT+04:00 Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>22:00</var> GMT+04:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>21</var>, <var data-var='time'>21:33</var> GMT+04:00 Scheduled - Our engineers are performing MySQL database maintenance in Dubai shared hosting - dubai30.server.ae. During this time, interruptions ranging from 2-3 hours and may occur during which the service might not be accessible or accessible with a degraded performance. Please contact us should you wish to know more or understand how a particular service that you have with AEserver might be affected.

Scheduled MySQL maintenance - dubai30.server.ae

Feb <var data-var='date'> 7</var>, <var data-var='time'>15:02</var> GMT+04:00 Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 6</var>, <var data-var='time'>23:15</var> GMT+04:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 6</var>, <var data-var='time'>22:40</var> GMT+04:00 Scheduled - Our engineers are performing routine and preventive tasks in the Dubai data center (DX1). The work is related to our Core Infrastructure which includes but not limited to routers/switches/IP Transit and Wiring/Racking. During this time, a short periods of interruptions ranging from 15-30 mins may occur during which the service might not be accessible or accessible with a degraded performance. The tasks are carried out during late hours of the day (usually between 10pm-4am) Dubai time. Please contact us should you wish to know more or understand how a particular service that you have with AEserver might be affected.

Core infrastructure updates part#2 Cloud

Feb <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> GMT+04:00 Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> GMT+04:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 1</var>, <var data-var='time'>13:26</var> GMT+04:00 Scheduled - Our engineers are performing routine and preventive tasks in the Dubai data center (DX1). The work is related to our Core Infrastructure which includes but not limited to routers/switches/IP Transit and Wiring/Racking. During this time, a short periods of interruptions ranging from 15-30 mins may occur during which the service might not be accessible or accessible with a degraded performance. The tasks are carried out during late hours of the day (usually between 10pm-4am) Dubai time. Please contact us should you wish to know more or understand how a particular service that you have with AEserver might be affected.

Core Infrastructure Updates - DX1 Data Center

Jan <var data-var='date'>27</var>, <var data-var='time'>15:28</var> GMT+04:00 Resolved - This incident has been resolved and the server is now back online. The DDOS attack has been mitigated by our upstream providers. We thank each and every customer for the patience during this incident. Jan <var data-var='date'>27</var>, <var data-var='time'>10:17</var> GMT+04:00 Update - Our network providers have confirmed that the attack has not subsided yet. We continue to monitor this situation and work closely with all the stakeholders to get this resolved at the earliest possible time. We appreciate your patience and support during this time. We also would like to reassure you that no data is lost or affected. We have access to the server and your data via private tunnels and we can retrieve any critical data if needed in the meanwhile. Jan <var data-var='date'>26</var>, <var data-var='time'>23:41</var> GMT+04:00 Monitoring - The Server's IP address has been null routed and will remain in this state for a few hours while we continue to monitor the traffic. The size of the DDOS attack is estimated to be 9.5Gbps Jan <var data-var='date'>26</var>, <var data-var='time'>23:14</var> GMT+04:00 Update - The Dubai30 server - 185.243.77.100 is currently experiencing a huge amount of traffic which we suspect might be a DDOS attack. We are working with our network providers to blackhole this traffic and resume the service as soon as possible. The server itself is online and all data is safe, it is simply not visible on the internet. Jan <var data-var='date'>26</var>, <var data-var='time'>23:01</var> GMT+04:00 Investigating - We are currently investigating this issue.

Upstream Network Issues on Dubai30 server

Sep <var data-var='date'>29</var>, <var data-var='time'>12:09</var> GMT+04:00 Resolved - The hardware replacement has been completed and the server is now back online. Sep <var data-var='date'>29</var>, <var data-var='time'>09:03</var> GMT+04:00 Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>29</var>, <var data-var='time'>09:01</var> GMT+04:00 Investigating - During a routine inspection we have noticed that one of our server, Host19, requires a hardware replacement asap. Due to its importance, we have decided to implement the changes right away and until this moment we're working on it.

Hardware Replacement - Host19

Mar <var data-var='date'> 4</var>, <var data-var='time'>04:30</var> GMT+04:00 Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 4</var>, <var data-var='time'>00:30</var> GMT+04:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 1</var>, <var data-var='time'>13:50</var> GMT+04:00 Scheduled - As we grow in both the client base and the total network traffic that we generate every day, we have identified some areas of improvements to our infrastructure. We will be undergoing scheduled maintenance and upgrades to our core network routers. When: Early hours of Wednesday (04-03-2020) @ 00:30 GST. Window: 4 hours +/- Downtime: Due to the nature of the works involved in terms of replacement of physical components and cabling, there will be a downtime during this maintenance window. The internet traffic will go offline/online during this time and might appear up for some locations and down for others during the time when the routers will learn the new BGP path. This downtime does not affect any individual customers' servers or components as the maintenance is done on the core data center components. Thank you for your cooperation.

Network Router Maintenance at Dubai DX1 Data Center

Feb <var data-var='date'> 9</var>, <var data-var='time'>18:27</var> GMT+04:00 Resolved - We are pleased to inform you that the backup restore has been completed for all the accounts. Some accounts are having individual issues with php settings, email, etc but those are not related to this incident. If your website/emails are still down please contact support by opening a support ticket online. We would like to thank all our customers for the patience during this downtime. An official statement from our management will follow later this week. Feb <var data-var='date'> 9</var>, <var data-var='time'>13:22</var> GMT+04:00 Update - We are continuing to monitor for any further issues. Feb <var data-var='date'> 8</var>, <var data-var='time'>12:42</var> GMT+04:00 Update - As of this time, most of the websites have been restored. If your website is still not working or restored, kindly contact our support by opening a support ticket. Feb <var data-var='date'> 8</var>, <var data-var='time'>12:41</var> GMT+04:00 Update - We are continuing to monitor for any further issues. Feb <var data-var='date'> 6</var>, <var data-var='time'>14:41</var> GMT+04:00 Monitoring - The restore process is going well and we have sent out notifications to clients whose accounts have been restored already. More updates to follow. Feb <var data-var='date'> 6</var>, <var data-var='time'>14:40</var> GMT+04:00 Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'> 5</var>, <var data-var='time'>15:26</var> GMT+04:00 Update - Hello, We apologize for not updating you earlier. As you can imagine we have been overwhelmed over the past 48 hours dealing with all the support tickets & calls. As of this time, we have restored some accounts from our data archive and we have informed the related clients by email. For other accounts, we have offered a "temporary" solution as per the email sent sent out in the early hours of the 5th. Please look in your email for all the details & instructions. Further updates to follow. Feb <var data-var='date'> 4</var>, <var data-var='time'>13:20</var> GMT+04:00 Update - Our CEO has sent out a personal email to every single affected client with a note of apology. As of this time, we are still in the process of restoring the data. Feb <var data-var='date'> 4</var>, <var data-var='time'>10:40</var> GMT+04:00 Update - We just completed the OS installation on the server and during this time, all access has been revoked. The CPanel installation is now initiated then we'll proceed the manual restore of the accounts. The downtime is expected to last until the next 8 hours, we will keep you posted. Feb <var data-var='date'> 4</var>, <var data-var='time'>06:45</var> GMT+04:00 Update - We're able to identify that the issue requires a fresh install of the server OS and CPanel. Once done a manual restore will be initiated on all residing accounts. This process may take sometime and no definite ETA can be provided at this time. Feb <var data-var='date'> 3</var>, <var data-var='time'>16:12</var> GMT+04:00 Identified - There is a major issue with the cpanel software on this sever and the cpanel support team is working on it remotely. We do not have an ETA from them as of this moment. Feb <var data-var='date'> 3</var>, <var data-var='time'>12:03</var> GMT+04:00 Investigating - We are aware about a software issue with cpanel/whm on the Dubai10 server which prevents the websites and emails from working. We are in touch with cPanel support and we are working with all stakeholders related to this incident. More details to follow.

Is AEserver down?

AEserver status is UP

Lastest published events

Investigating – Hardware Issue on Shared Hosting Server (Dubai81)

cPanel / WHM Login Access Interruption

Website Displaying "Misdirected Request" Message

AEserver Services, Components and Regions

Recent AEserver events

Investigating – Hardware Issue on Shared Hosting Server (Dubai81)

cPanel / WHM Login Access Interruption

Website Displaying "Misdirected Request" Message

DNS Backend Migration

DNS Management Partial Outage

Affecting Server - HOST9

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Is AEserver down?

AEserver status is UP

Lastest published events

Investigating – Hardware Issue on Shared Hosting Server (Dubai81)

cPanel / WHM Login Access Interruption

Website Displaying "Misdirected Request" Message

AEserver Services, Components and Regions

Recent AEserver events

Investigating – Hardware Issue on Shared Hosting Server (Dubai81)

cPanel / WHM Login Access Interruption

Website Displaying "Misdirected Request" Message

DNS Backend Migration

DNS Management Partial Outage

Affecting Server - HOST9

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!