Jun <var data-var='date'>22</var>, <var data-var='time'>13:07</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>17:57</var> PDT Update - Update: The affected ABM playbooks and campaigns have begun to spend. The engineering team will continue to monitor the data pipelines. Jun <var data-var='date'>16</var>, <var data-var='time'>17:32</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>16</var>, <var data-var='time'>17:31</var> PDT Investigating - We are currently investigating this issue.

Engineering team is investigating an issue preventing ABM campaigns and Playbooks from spending

Jun <var data-var='date'> 9</var>, <var data-var='time'>09:48</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>22:15</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 8</var>, <var data-var='time'>17:08</var> PDT Identified - The engineering team has identified the issue and is deploying a fi

Engineering team is investigating an issue preventing campaigns that are targeting a list of zip codes from spending

May <var data-var='date'>20</var>, <var data-var='time'>18:11</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>16:36</var> PDT Identified - The issue has been identified and a fix is being implemented.

Users are unable log into their AdRoll accounts due to SSO issues.

Apr <var data-var='date'>30</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>30</var>, <var data-var='time'>02:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>24</var>, <var data-var='time'>10:57</var> PDT Scheduled - We have an upcoming maintenance. WHAT: The Ads team will perform a database (Adcrab) maintenance upgrade on Thursday, April 30th, 2026, at 2:00 AM PDT, and expect related systems to be restored by 3:00 AM PDT. IMPACT: During the maintenance window: The ad library and ad creation tools would be down

[Planned Maintenance 2026-04-30] Ads database scheduled maintenance

Apr <var data-var='date'>27</var>, <var data-var='time'>19:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>27</var>, <var data-var='time'>18:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>17:51</var> PDT Update - The planned maintenance is delayed and will begin at 6:30 PM PDT instead. Apr <var data-var='date'>24</var>, <var data-var='time'>10:56</var> PDT Scheduled - We have an upcoming maintenance. WHAT: The Pixel team will perform a database (Zoidberg) maintenance upgrade on Tuesday, April 27th, 2026, at 6:00 pm PDT, and expect related systems to be restored by 7:00 pm PDT. IMPACT: During the maintenance window: Pixel placed/dropped status on the dashboard might not load

[Planned Maintenance 2026-04-27] Pixel database scheduled maintenance

Apr <var data-var='date'> 7</var>, <var data-var='time'>07:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>09:56</var> PDT Scheduled - WHAT: The Pixel team will perform a database (Zoidberg) maintenance upgrade on Tuesday, April 7th, 2026, at 6:00 pm PDT, and expect related systems to be restored by 7:30 pm PST. IMPACT: During the maintenance window: Pixel placed/dropped status on the dashboard might not load WHEN: Location	Local Time	Time Zone San Francisco, USA	Tuesday, April 7th, 2026 at 6:00 PM	PDT New York, USA	Tuesday, April 7th, 2026 at 9:00 PM EDT Dublin, Ireland	Wednesday, April 8th, 2026 at 2:00 AM	IST Sydney, Australia	Wednesday, April 8th, 2026 at 11:00 AM	AEST Tokyo, Japan	Wednesday, April 8th, 2026 at 10:00 AM JST UTC	Wednesday, April 8th, 2026 at 1:00 AM	UTC

[Planned Maintenance 2026-04-07] Pixel database scheduled maintenance

Apr <var data-var='date'> 2</var>, <var data-var='time'>19:39</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 2</var>, <var data-var='time'>19:03</var> PDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'> 2</var>, <var data-var='time'>19:02</var> PDT Identified - The issue has been identified and a fix is being implemented.

Workflow reports are currently unavailable for downloading.

Feb <var data-var='date'>26</var>, <var data-var='time'>13:52</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>26</var>, <var data-var='time'>09:26</var> PST Identified - The issue has been identified and a fix is being implemented.

Delays in processing reporting

Feb <var data-var='date'>24</var>, <var data-var='time'>03:30</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>02:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>11:09</var> PST Scheduled - We have an upcoming maintenance. WHAT: The AdRoll ABM Reporting team will perform a database maintenance upgrade on Tuesday, Feb 24th, 2026 at 2:00 AM PST. The maintenance is estimated to take about 1.5 hours, and we expect related systems to be restored by 3:30 AM PST. IMPACT: During the maintenance, services to the functional areas below will be affected: Journey Stages Revenue Impact Report Campaign and Playbook reporting Website Analytics

[Planned Outage 2026-02-24] AdRoll ABM database upgrade

Jan <var data-var='date'>21</var>, <var data-var='time'>22:36</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>21</var>, <var data-var='time'>20:39</var> PST Identified - The engineering team is actively working on a fix for the issue.

Users are unable to make updates to recipe campaigns via the dashboard.

Jan <var data-var='date'>16</var>, <var data-var='time'>06:15</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>15:50</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>12</var>, <var data-var='time'>10:44</var> PST Identified - The issue has been identified and a fix is being implemented.

Incomplete reporting data from 1/8/2026-1/12/2026

Jan <var data-var='date'>14</var>, <var data-var='time'>14:54</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>14</var>, <var data-var='time'>10:00</var> PST Investigating - - Customers are unable to create Attribute-type audiences, as it is currently unavailable. - Customers are also unable to modify existing Attribute-type audiences

Unable to create/modifiy Attribute-type audiences

Jan <var data-var='date'> 9</var>, <var data-var='time'>15:04</var> PST Resolved - This incident is now resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>01:31</var> PST Identified - The engineering team has identified the problem and is working on a fix.

Setting up e-commerce integration shows errors for some customers.

Nov <var data-var='date'>11</var>, <var data-var='time'>15:23</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>10:47</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>11</var>, <var data-var='time'>09:58</var> PST Investigating - We are currently investigating this issue.

The engineering team is investigating reports of dashboard loading issues with a subset of campaigns.

Sep <var data-var='date'> 4</var>, <var data-var='time'>15:41</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>15:22</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 4</var>, <var data-var='time'>13:01</var> PDT Investigating - We are currently investigating this issue.

The Engineering team is investigating reports of campaign tabs not loading in the dashboard for subset of customers.

Sep <var data-var='date'> 2</var>, <var data-var='time'>15:19</var> PDT Resolved - The issue has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:12</var> PDT Investigating - We're currently investigating authentication issues when trying to connect to HubSpot via the dashboard.

Issues with authenticating Hubspot integration.

Jul <var data-var='date'> 9</var>, <var data-var='time'>02:30</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 9</var>, <var data-var='time'>01:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>16:20</var> PDT Scheduled - The second phase of the Prospecting API (Brand Awareness) DB upgrade is to be completed today, Wed, July 9th. Downtime may etend to 5 minutes. During this time, the Prospecting API requests might return errors. The campaigns dashboard and other dependencies of this DB might also experience load errors, potentially extending to lookalike segmentation and attribution metrics.

[Planned Maintenance 2025-07-08 & 2025-07-09] Brand Awareness DB Upgrade

Jul <var data-var='date'> 8</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>01:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>16:20</var> PDT Scheduled - The Engineering team is planning an update to the database that handles requests for the Prospecting API (Brand Awareness). The upgrade will be completed in two sessions. The initial database reboot will take place today, Tue, July 8th. Downtime should be less than a minute. During this time, the Prospecting API requests might return errors. The campaigns dashboard and other dependencies of this DB might also experience load errors, potentially extending to lookalike segmentation and attribution metrics.

Jul <var data-var='date'> 2</var>, <var data-var='time'>20:59</var> PDT Completed - Maintenance has been completed, and all related systems have been restored. Jul <var data-var='date'> 2</var>, <var data-var='time'>19:05</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 2</var>, <var data-var='time'>19:01</var> PDT Scheduled - We'll be performing database maintenance for Maya (our Real-time Bidding API) on Wednesday, July 2nd, 2025, at 7:00 pm PST, and expect the system to be restored by 9:00 pm PST.

Scheduled maintenance for the Maya database (AdRoll and RollWorks).

Jun <var data-var='date'>17</var>, <var data-var='time'>08:47</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>15:11</var> PDT Investigating - Users might have trouble logging in when using browsers with pre-existing app.adroll.com site data. This would be resolved if the user facing this issue clears app.adroll.com site data, as instructed below. Alternatively, this can be resolved by logging in incognito mode, or with an alternate browser. - Right click on the page. - Go to the Application tab - Click on "Clear Site Data"

Some users may have trouble logging into app.adroll.com

Apr <var data-var='date'>30</var>, <var data-var='time'>12:11</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>10:08</var> PDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>30</var>, <var data-var='time'>10:08</var> PDT Identified - Issue: - Facebook campaigns are currently experiencing an issue where they cannot be edited. Functional Impact: - Unable to edit Facebook campaigns Next Steps: - Engineering is currently addressing the issue. Comms will be sent once this is complete.

Unable to edit Facebook campaign

Apr <var data-var='date'>23</var>, <var data-var='time'>09:09</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>10:11</var> PDT Investigating - ISSUE: The RollWorks/LinkedIn integration is experiencing issues when syncing audiences. IMPACT: Under the LinkedIn Settings, customers may see “LinkedIn integration is experiencing some technical issues“ with its connected ad accounts showing a "Disconnected" status. NEXT STEPS: Engineering is currently addressing the issue. Comms will be sent once this is complete.

[Sev2 - RollWorks Only] LinkedIn audiences sync issues

Apr <var data-var='date'>10</var>, <var data-var='time'>04:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>10</var>, <var data-var='time'>02:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>18:02</var> PDT Scheduled - WHAT: We'll be performing a DNS migration for our main adroll.com domain. The maintenance will happen next Thursday April 10th, 2025 at 2:00 am PDT. IMPACT: This migration should be carried out with no downtime and impact, just as it has many times previously.

DNS migration for adroll.com

Apr <var data-var='date'> 9</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 9</var>, <var data-var='time'>01:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>04:36</var> PDT Scheduled - The Engineering team is planning an update to the databases that handle SpendTracker dependencies. The update is expected to take approximately half an hour to complete. During this time, the SpendTracker API may return server errors - for up to 5 minutes & AdRoll Pro and the campaigns dashboard UIs may experience temporary disruptions.

[Planned Maintenance 2025-04-09] Database update for SpendTracker Services

Mar <var data-var='date'>26</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>26</var>, <var data-var='time'>02:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>13:33</var> PDT Scheduled - WHAT: The Engineering team is planning an update to the database that handles requests from Prospecting API and SpendTracker API. The update will take 1 hour to complete. IMPACT: During this time, the Prospecting API and SpendTracker API will have a downtime of about 5 minutes where the services might return errors to clients.

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AdRoll status is UP

Lastest published events

Engineering team is investigating an issue preventing ABM campaigns and Playbooks from spending

Engineering team is investigating an issue preventing campaigns that are targeting a list of zip codes from spending

Users are unable log into their AdRoll accounts due to SSO issues.

AdRoll Services, Components and Regions

Recent AdRoll events

Engineering team is investigating an issue preventing ABM campaigns and Playbooks from spending

Engineering team is investigating an issue preventing campaigns that are targeting a list of zip codes from spending

Users are unable log into their AdRoll accounts due to SSO issues.

[Planned Maintenance 2026-04-30] Ads database scheduled maintenance

[Planned Maintenance 2026-04-27] Pixel database scheduled maintenance

[Planned Maintenance 2026-04-07] Pixel database scheduled maintenance