Oct <var data-var='date'> 3</var>, <var data-var='time'>13:00</var> UTC Resolved - We experienced DNS resolution issues in various EU locations due to changes in global network routing around 13:00 UTC. The issue was resolved within approximately 20 minutes.

AdGuard DNS - DNS resolution errors in EU

Oct <var data-var='date'> 2</var>, <var data-var='time'>15:59</var> UTC Resolved - Routing was adjusted Oct <var data-var='date'> 2</var>, <var data-var='time'>15:26</var> UTC Investigating - We are experiencing DNS resolution issues in various locations (Sydney, London and Amsterdam) due to changes in global network routing. We are investigating the issue and balancing the network load to restore the normal operation of the service.

AdGuard DNS - DNS resolution issues in Sydney, London and Amsterdam

Sep <var data-var='date'>29</var>, <var data-var='time'>20:57</var> UTC Resolved - Fix was implemented. Issue is resolved now. We are monitoring the situation. Sep <var data-var='date'>29</var>, <var data-var='time'>15:58</var> UTC Identified - The affected component has been temporarily disabled. User requests are being served as usual while we work on a permanent solution. Sep <var data-var='date'>29</var>, <var data-var='time'>13:01</var> UTC Investigating - We have observed an increased number of reports regarding AdGuard DNS availability in Singapore over the past few days. The issue is intermittent in nature. Over the past few days, we have implemented several fixes that have improved service availability for users in Southeast Asia. However, some users may still experience connectivity issues. We apologize for the inconvenience caused by this incident. Our team is actively working to fully resolve the issue, but the investigation and remediation may take some additional time.

AdGuard DNS - DNS resolution issues in Singapore

Sep <var data-var='date'>25</var>, <var data-var='time'>18:05</var> UTC Resolved - The fix has been deployed. According to our monitoring tools, the DNS service is operating normally. We will continue to monitor the situation. Sep <var data-var='date'>25</var>, <var data-var='time'>17:07</var> UTC Identified - At the moment the fix is being deployed, we will continue to monitor the performance. Sep <var data-var='date'>25</var>, <var data-var='time'>14:18</var> UTC Investigating - We're currently working on a fix

Sep <var data-var='date'>24</var>, <var data-var='time'>17:40</var> UTC Resolved - Issue was resolved Sep <var data-var='date'>24</var>, <var data-var='time'>16:18</var> UTC Identified - Servers are stabilized, we are currently monitoring stability Sep <var data-var='date'>24</var>, <var data-var='time'>14:59</var> UTC Investigating - We are investigating DNS resolution issues in Singapore location

Aug <var data-var='date'>27</var>, <var data-var='time'>09:59</var> UTC Resolved - The incident has been resolved Aug <var data-var='date'>27</var>, <var data-var='time'>08:52</var> UTC Identified - Some routing adjustments were made, we're currently monitoring the situation Aug <var data-var='date'>27</var>, <var data-var='time'>07:51</var> UTC Investigating - We are experiencing DNS resolution issues in our London location due to changes in global network routing, which have caused the location to become overloaded. We are investigating the issue and working to restore normal service.

AdGuard DNS - DNS resolution issues in London

Aug <var data-var='date'>15</var>, <var data-var='time'>11:17</var> UTC Resolved - Traffic was rerouted manually, we are currently monitoring Aug <var data-var='date'>15</var>, <var data-var='time'>11:16</var> UTC Identified - Traffic was rerouted manually, we are currently monitoring Aug <var data-var='date'>15</var>, <var data-var='time'>10:18</var> UTC Investigating - Due to an incident with our upstream provider, you may experience degraded performance of AdGuard VPN from some ISPs, such as empty list of locations or disconnects. We're in contact with technicians and will keep you updated.

AdGuard VPN connection issues

Aug <var data-var='date'>15</var>, <var data-var='time'>11:05</var> UTC Resolved - Issue was resolved. All missing logs are delivered Aug <var data-var='date'>15</var>, <var data-var='time'>10:58</var> UTC Identified - Traffic was manually rerouted, all missing logs are now being delivered Aug <var data-var='date'>15</var>, <var data-var='time'>10:17</var> UTC Investigating - We are experiencing network connectivity issues with one of our transit providers, resulting in delays in AdGuard DNS query log delivery. DNS resolution is not affected. All delayed query logs will be delivered once connectivity is restored.

AdGuard DNS - delay in query logs delivery

Jul <var data-var='date'>10</var>, <var data-var='time'>23:14</var> UTC Resolved - The incident has been resolved Jul <var data-var='date'>10</var>, <var data-var='time'>19:23</var> UTC Investigating - We are currently experiencing a delay in the delivery of logs for Private AdGuard DNS. Our team is investigating the issue. We don't except any query logs to be lost.

AdGuard DNS – Delay in Private DNS Log Delivery

Jul <var data-var='date'> 6</var>, <var data-var='time'>00:07</var> UTC Resolved - The incident has been resolved Jul <var data-var='date'> 5</var>, <var data-var='time'>14:28</var> UTC Update - Current logs delivery delay is up to 2 hours. We are still investigating the issue Jul <var data-var='date'> 5</var>, <var data-var='time'>11:55</var> UTC Identified - We are still investigating the issue. Logs are not being lost, but in some cases they may be delivered with a delay of around 30 minutes. Jul <var data-var='date'> 3</var>, <var data-var='time'>17:29</var> UTC Investigating - We are currently experiencing a delay in the delivery of logs for Private AdGuard DNS. Our team is investigating the issue.

Jun <var data-var='date'>23</var>, <var data-var='time'>23:08</var> UTC Resolved - The incident has been resolved Jun <var data-var='date'>23</var>, <var data-var='time'>23:04</var> UTC Identified - There was a power outage in Miami DC, servers are up now, we are monitoring the situation Jun <var data-var='date'>23</var>, <var data-var='time'>22:35</var> UTC Investigating - We are currently investigating an outage affecting one of our data centers in the North America (NA) region, where a portion of AdGuard DNS infrastructure is hosted. As a result, users located in North America may experience intermittent issues resolving DNS requests or degraded service availability. Our engineering team is actively working to restore full service. We will provide further updates as soon as more information becomes available.

AdGuard DNS users in North America may experience DNS resolution issues

Jun <var data-var='date'>19</var>, <var data-var='time'>21:49</var> UTC Resolved - The incident has been resolved Jun <var data-var='date'>19</var>, <var data-var='time'>17:06</var> UTC Investigating - Queries in AdGuard DNS query logs may appear delayed. We are working to restore the normal operation of the query logs.

AdGuard DNS dashboard issues

Jun <var data-var='date'>19</var>, <var data-var='time'>10:30</var> UTC Completed - The scheduled maintenance has been completed. Missing logs will be delivered during next hour Jun <var data-var='date'>19</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>17</var>, <var data-var='time'>10:35</var> UTC Scheduled - We'll be working to improve stability. During this time, the AdGuard DNS dashboard and statistics will be partially unavailable.

AdGuard DNS - query logs

May <var data-var='date'>25</var>, <var data-var='time'>11:55</var> UTC Resolved - Issue is resolved. Missing logs will be delivered soon May <var data-var='date'>25</var>, <var data-var='time'>11:38</var> UTC Identified - Dashboard availability is restored. We are monitoring system stability May <var data-var='date'>25</var>, <var data-var='time'>11:34</var> UTC Investigating - DNS dashboard is unavailable. We are currently investigating the issue

AdGuard DNS - dashboard unavailability

May <var data-var='date'>15</var>, <var data-var='time'>14:50</var> UTC Resolved - The incident has been resolved May <var data-var='date'>15</var>, <var data-var='time'>14:04</var> UTC Investigating - Users may experience slow or failed downloads of AdGuard distribution packages caused by an ongoing incident on the CDN provider side. Some regions and platforms can be affected intermittently while traffic is being rerouted and mitigations are applied.

AdGuard - partial outage of distribution downloads

May <var data-var='date'>15</var>, <var data-var='time'>14:06</var> UTC Resolved - The incident has been resolved Apr <var data-var='date'>29</var>, <var data-var='time'>08:00</var> UTC Investigating - In Russia, AdGuard websites are partially unavailable.

In Russia, AdGuard websites are partially unavailable.

Apr <var data-var='date'>23</var>, <var data-var='time'>06:23</var> UTC Resolved - The incident has been resolved Apr <var data-var='date'>22</var>, <var data-var='time'>22:13</var> UTC Investigating - Some users may receive errors on filters update due to CDN issues. We're currently investigating the situation

AdGuard filters: partial unavailability

Apr <var data-var='date'>21</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>11:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>20</var>, <var data-var='time'>11:03</var> UTC Scheduled - AdGuard DNS query log may be partially unavailable for a short period. All data will be preserved with no loss.

AdGuard DNS query logs

Apr <var data-var='date'> 9</var>, <var data-var='time'>21:15</var> UTC Resolved - All missing logs were delivered Apr <var data-var='date'> 9</var>, <var data-var='time'>12:32</var> UTC Investigating - We are investigating the reasons for the delay in displaying query logs.

AdGuard DNS - query logs delay

Apr <var data-var='date'> 1</var>, <var data-var='time'>13:03</var> UTC Resolved - We applied manual routing adjustments to stabilize the load. No downtime was observed during the incident. Apr <var data-var='date'> 1</var>, <var data-var='time'>11:16</var> UTC Investigating - Due to global traffic rerouting in Southeast Asia, some AdGuard DNS users may experience increased DNS resolution times. We are monitoring the situation and working to mitigate the impact.

AdGuard DNS - routing issues

Mar <var data-var='date'>23</var>, <var data-var='time'>15:53</var> UTC Resolved - The issue has been fully resolved, and the email service is back to normal. We have confirmed that no emails were lost; however, there was a slight delay in their delivery. All queued messages have now been successfully processed. We apologize for the inconvenience. Mar <var data-var='date'>23</var>, <var data-var='time'>13:52</var> UTC Investigating - We have detected an issue affecting our email delivery system. As this affects transactional emails (notifications, password resets, confirmations), all services are currently impacted.

Issues with Email Delivery

Mar <var data-var='date'>16</var>, <var data-var='time'>08:34</var> UTC Resolved - The internal system in question is opertational, the issue has been resolved, and we don't expect any lingering impact. Mar <var data-var='date'>16</var>, <var data-var='time'>08:06</var> UTC Investigating - Due to a temporary issue with one of our internal systems, the VPN service may not work properly, particularly when trying to load or display the list of server locations.

AdGuard VPN connectivity issues

Jan <var data-var='date'>15</var>, <var data-var='time'>22:50</var> UTC Resolved - All locations and servers are now in operational mode Jan <var data-var='date'>15</var>, <var data-var='time'>22:43</var> UTC Monitoring - We didn't receive an information from our DC, but networking was restored. Most users shouldn't have any issues now, we're working on a full service restoration. Jan <var data-var='date'>15</var>, <var data-var='time'>22:29</var> UTC Investigating - Due to network issues in Singapore DC some users may have connection issues. We are currently invetigating

AdGuard DNS - partial unavailability in Asia region

Jan <var data-var='date'> 4</var>, <var data-var='time'>19:13</var> UTC Resolved - Issue was resolved. AdGuard DNS is fully operational. Jan <var data-var='date'> 4</var>, <var data-var='time'>18:21</var> UTC Update - We continue to restore service availability. Jan <var data-var='date'> 4</var>, <var data-var='time'>17:44</var> UTC Identified - We are currently mitigating traffic overload in SA location Jan <var data-var='date'> 4</var>, <var data-var='time'>17:27</var> UTC Investigating - We are seeing global connectivity issues in South America that may impact AdGuard DNS availability.

AdGuard DNS - network issues in South America region

Dec <var data-var='date'>25</var>, <var data-var='time'>12:23</var> UTC Resolved - The issue was resolved Dec <var data-var='date'>25</var>, <var data-var='time'>11:40</var> UTC Investigating - There are issues with loading static content on AdGuard websites for users in RU region. We are currently investigating

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Lastest published events

AdGuard DNS - DNS resolution errors in EU

AdGuard DNS - DNS resolution issues in Sydney, London and Amsterdam

AdGuard DNS - DNS resolution issues in Singapore

AdGuard Services, Components and Regions

Recent AdGuard events

AdGuard DNS - DNS resolution errors in EU

AdGuard DNS - DNS resolution issues in Sydney, London and Amsterdam

AdGuard DNS - DNS resolution issues in Singapore

AdGuard DNS - DNS resolution issues in Singapore

AdGuard DNS - DNS resolution issues in Singapore

AdGuard DNS - DNS resolution issues in London