Apr <var data-var='date'> 7</var>, <var data-var='time'>18:07</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>17:49</var> EDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 7</var>, <var data-var='time'>17:00</var> EDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 7</var>, <var data-var='time'>16:17</var> EDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 7</var>, <var data-var='time'>15:47</var> EDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 7</var>, <var data-var='time'>15:01</var> EDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 7</var>, <var data-var='time'>14:21</var> EDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 7</var>, <var data-var='time'>12:36</var> EDT Monitoring - We have identified the cause of the delays affecting conversation view and article syncing in our US production environment. Data is currently processing through a backlog and will catch up automatically. We have confirmed that no data has been lost. Reports and API analytics remain operational and unaffected.                                                                                        We will provide updates as the backlog clears.Apr <var data-var='date'> 7</var>, <var data-var='time'>11:27</var> EDT Investigating - We are currently investigating delays affecting conversation view and article syncing in our US production environment. Reports and API analytics are operational and unaffected. Our team is actively working to identify and resolve the cause. We will provide another update shortly.

Conversation View Delays Are Being Investigated

Apr <var data-var='date'> 7</var>, <var data-var='time'>15:35</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'> 7</var>, <var data-var='time'>12:32</var> EDT Monitoring - The systems have recovered and we are seeing transcripts passing through successfully.Apr <var data-var='date'> 7</var>, <var data-var='time'>12:03</var> EDT Identified - The issue has been identified, and we are seeing systems recovering.Apr <var data-var='date'> 7</var>, <var data-var='time'>11:37</var> EDT Investigating - Some customers are experiencing issues with Ada's Zendesk integration. This is affecting chat transcripts for Zendesk messaging integration. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.

Issues with Ada's Zendesk integration are being investigated

Apr <var data-var='date'> 6</var>, <var data-var='time'>21:10</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'> 6</var>, <var data-var='time'>19:37</var> EDT Monitoring - We are currently investigating a connectivity issue affecting the ficanex production environment. Some data pipeline services may be experiencing disruptions. Our engineering team has identified the likely cause and is working on a fix. We will provide an update as soon as the issue is resolved.

Dashboard Analytics and Conversation View - Data Processing Delays - Ficanex Cluster

Apr <var data-var='date'> 3</var>, <var data-var='time'>14:40</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'> 3</var>, <var data-var='time'>14:21</var> EDT Update - We are continuing to monitor for any further issues.Apr <var data-var='date'> 3</var>, <var data-var='time'>13:50</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 3</var>, <var data-var='time'>13:37</var> EDT Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 3</var>, <var data-var='time'>13:32</var> EDT Update - We are continuing to investigate this issue.Apr <var data-var='date'> 3</var>, <var data-var='time'>13:00</var> EDT Update - We are continuing to investigate this issue.Apr <var data-var='date'> 3</var>, <var data-var='time'>12:32</var> EDT Investigating - We are currently investigating reports of some ai agent resulting in an error screen when trying to load the chat window. Reports indicate this is currently limited to us2 cluster ai agents. You can identify the cluster via the address used to log into the admin dashboard (eg. [bot-handle].[cluster].ada.support)

US2 Cluster ai agents failing to load chat window

Apr <var data-var='date'> 3</var>, <var data-var='time'>13:53</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'> 3</var>, <var data-var='time'>13:25</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 3</var>, <var data-var='time'>12:51</var> EDT Identified - The issue has been identified and a fix is being implementedApr <var data-var='date'> 3</var>, <var data-var='time'>12:38</var> EDT Investigating - We are investigating reports of delayed conversation views for bots in the US2 cluster. Bots using the format [bothandle].us2.ada.support may be affected.

Delays in Conversation View for US2 Cluster

Apr <var data-var='date'> 1</var>, <var data-var='time'>10:01</var> EDT Resolved - This incident has been resolved.Apr <var data-var='date'> 1</var>, <var data-var='time'>09:40</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 1</var>, <var data-var='time'>09:25</var> EDT Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 1</var>, <var data-var='time'>09:13</var> EDT Investigating - We are currently investigating reports of the admin dashboard failing to load for us cluster customers. Customers are reporting a 500 response when attempting to load a dashboard of an ai agent in the us cluster. Dashboard in other clusters (ie. the address includes a cluster after the handle ex. bot-handle.[cluster].ada.support) do not seem affected.

Admin Dashboard Not Loading for US Cluster Customers

Mar <var data-var='date'>25</var>, <var data-var='time'>16:42</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>25</var>, <var data-var='time'>15:28</var> EDT Monitoring - A fix has been implemented and we're monitoring results. Some conversation data must still be processed and users may take some time to see all their missing conversations appear in the conversations view.Mar <var data-var='date'>25</var>, <var data-var='time'>15:27</var> EDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>25</var>, <var data-var='time'>13:46</var> EDT Investigating - We are currently investigating reports of delays in the Conversations View. Some clients may notice delays in conversations and new messages appearing in their dashboard.

Delays in Conversations View Updates

Mar <var data-var='date'>24</var>, <var data-var='time'>17:02</var> EDT Resolved - This incident has been resolved.Mar <var data-var='date'>24</var>, <var data-var='time'>16:33</var> EDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>24</var>, <var data-var='time'>15:39</var> EDT Update - We are completing additional testing before we release the fix for this issue. We will provide another update by 4:30pm EST.Mar <var data-var='date'>24</var>, <var data-var='time'>15:03</var> EDT Update - We are continuing to work on the fix for this issue and we will provide another update by 3:30pm EST.Mar <var data-var='date'>24</var>, <var data-var='time'>13:49</var> EDT Update - We are continuing to work on the fix for this issue and we will provide another update by 2:30pm EST.Mar <var data-var='date'>24</var>, <var data-var='time'>12:29</var> EDT Identified - We’ve identified the cause of the issue. We are actively working on the fix and we will provide another update by 1:30pm EST.Mar <var data-var='date'>24</var>, <var data-var='time'>11:29</var> EDT Investigating - We're investigating reports of the CSAT survey being presented at unexpected times. Users may see a survey presented in followup conversations that are not tied to a conversation with a human or ai agent.

Satisfaction survey occasionally presented incorrectly

Mar <var data-var='date'> 5</var>, <var data-var='time'>19:03</var> EST Resolved - This incident has been resolved.Mar <var data-var='date'> 5</var>, <var data-var='time'>19:01</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 5</var>, <var data-var='time'>18:58</var> EST Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'> 5</var>, <var data-var='time'>18:51</var> EST Investigating - Issue: We are seeing an increase of handoffs across all clusters due to an upstream service provider. Who it affects: Conversations using the Unified Reasoner.

Azure PTU failing midstream causing handoffs in the Unified Reasoner

Feb <var data-var='date'> 8</var>, <var data-var='time'>17:04</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'> 8</var>, <var data-var='time'>15:03</var> EST Identified - The issue has been identified, and Zendesk is actively working toward a resolution.Feb <var data-var='date'> 8</var>, <var data-var='time'>12:17</var> EST Update - We are continuing to investigate this issue.Feb <var data-var='date'> 8</var>, <var data-var='time'>12:16</var> EST Investigating - We are currently investigating this issue. If you have already connected to the Zendesk messaging, please don't disconnect and re-connect it right now as it would cause some issues.

New connection or reconnection to Zendesk messaging not available right now

Feb <var data-var='date'> 5</var>, <var data-var='time'>15:30</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'> 5</var>, <var data-var='time'>15:30</var> EST Monitoring - As the issue is strictly related to internal dashboard testing environments we are going to close out this issue and continue to troubleshoot the impacted features.Feb <var data-var='date'> 5</var>, <var data-var='time'>15:28</var> EST Identified - We have identified that the issue is related to internal dashboard environments and no end users are impacted from this issue.Feb <var data-var='date'> 5</var>, <var data-var='time'>15:00</var> EST Update - We are continuing to investigate this issue.Feb <var data-var='date'> 5</var>, <var data-var='time'>14:30</var> EST Update - We are continuing to investigate this issue.Feb <var data-var='date'> 5</var>, <var data-var='time'>13:44</var> EST Update - We are continuing to investigate this issue.Feb <var data-var='date'> 5</var>, <var data-var='time'>13:16</var> EST Update - We are continuing to investigate this issue.Feb <var data-var='date'> 5</var>, <var data-var='time'>12:40</var> EST Update - We are continuing to investigate this issue.Feb <var data-var='date'> 5</var>, <var data-var='time'>11:50</var> EST Investigating - We are currently investigating reports of degraded performance affecting the Salesforce Messaging integration. Customers may experience issues where chat widgets are crashing upon clicking hyperlinks for files uploaded from the Salesforce Live agents.

Degradation in Salesforce Messaging Integration performance

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:34</var> EST Resolved - This incident has been resolved.Feb <var data-var='date'> 2</var>, <var data-var='time'>17:30</var> EST Update - The deployment of the fix is pending the recovery of a downstream service. We will update again when the fix is in place.Feb <var data-var='date'> 2</var>, <var data-var='time'>17:03</var> EST Identified - The issue has been identified and we are working to implement the fix as soon as possible - Our upstream provider for this deployment is currently working to resolve their own internal pipeline issue and will publish the fix once resolved. We will continue to monitor and update once we can confirm.Feb <var data-var='date'> 2</var>, <var data-var='time'>16:33</var> EST Investigating - We have investigating reports of a Passcontrol issue related to the "End Chat" button to end escalated agent conversations. User's pressing the "End Chat" button may still be connected to Zendesk Live Agents until the agent ends the live chat on the zendesk side. We are actively working to identify the cause and will provide updates as they become available.

Degradation in Zendesk Messaging handoff integrations

Jan <var data-var='date'>31</var>, <var data-var='time'>14:24</var> EST Resolved - The issue impacting Salesforce Messaging integration performance has been resolved. Chats should now connect to agents as expected. We will continue to monitor to ensure ongoing stability.Jan <var data-var='date'>31</var>, <var data-var='time'>14:03</var> EST Monitoring - A fix has been deployed for the Salesforce Messaging issue, and we are actively testing and monitoring to ensure chats are connecting to agents as expected. Further updates will follow as validation continues.Jan <var data-var='date'>31</var>, <var data-var='time'>13:45</var> EST Investigating - We are currently investigating reports of degraded performance affecting the Salesforce Messaging integration. Some customers may experience issues where chats do not successfully connect to an agent. We are actively working to identify the cause and will provide updates as they become available.

Jan <var data-var='date'>31</var>, <var data-var='time'>07:10</var> EST Resolved - Analytics availability has been restored following an upstream provider outage. Clients may notice minor discrepancies in analytics data from approximately 4:00–6:00 AM ET, which will be automatically backfilled later today. We will continue to monitor to ensure everything remains stable.Jan <var data-var='date'>31</var>, <var data-var='time'>06:05</var> EST Monitoring - Our upstream provider is actively deploying a fix for the issue. Analytics are currently available, and error rates have returned to normal. We are continuing to monitor closely.Jan <var data-var='date'>31</var>, <var data-var='time'>05:26</var> EST Update - We've applied a temporary mitigation, and clients should now be able to access analytics data. During this time, data freshness may be delayed by up to one hour. Investigation is ongoing.Jan <var data-var='date'>31</var>, <var data-var='time'>05:01</var> EST Update - We are continuing to investigate this issue.Jan <var data-var='date'>31</var>, <var data-var='time'>05:00</var> EST Investigating - Analytics are currently unavailable for all generative customers across all clusters due to an issue with an upstream provider. Our team is actively monitoring and working toward resolution.

Investigating issues with Ada Dashboard

Jan <var data-var='date'>22</var>, <var data-var='time'>14:54</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>14:47</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>22</var>, <var data-var='time'>14:46</var> EST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>22</var>, <var data-var='time'>14:37</var> EST Update - We are continuing to investigate this issue.Jan <var data-var='date'>22</var>, <var data-var='time'>14:08</var> EST Update - We are continuing to investigate the issue. Impact has been identified to ai agents in the US cluster. If your ai agent is in a different cluster (eg. EU) the phone channel will not be affected.Jan <var data-var='date'>22</var>, <var data-var='time'>14:03</var> EST Investigating - We're investigating reports of the voice channel being unavailable in multiple of ai agents. Your customers may be unable to reach the ai agent via the phone channel.

Incident with the Voice channel

Jan <var data-var='date'>19</var>, <var data-var='time'>21:11</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'>19</var>, <var data-var='time'>21:08</var> EST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>19</var>, <var data-var='time'>20:27</var> EST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>19</var>, <var data-var='time'>20:01</var> EST Investigating - We are currently investigating this issue.

Knowledge articles sync is not syncing in US cluster

Jan <var data-var='date'> 7</var>, <var data-var='time'>11:30</var> EST Resolved - This incident has been resolvedJan <var data-var='date'> 7</var>, <var data-var='time'>11:20</var> EST Monitoring - Our team has identified a problem with our services where chatters were intermittently seeing failure messages. A fix has been put in place and we are monitoring the fix

Intermittent Issues with Ada Chat Services

Jan <var data-var='date'> 5</var>, <var data-var='time'>20:25</var> EST Resolved - This incident has been resolved.Jan <var data-var='date'> 5</var>, <var data-var='time'>17:32</var> EST Identified - The issue has been identified, and the team is working on implementing a fix.Jan <var data-var='date'> 5</var>, <var data-var='time'>16:01</var> EST Investigating - We’re investigating reports of delays in updating the conversations view. Users may see slower-than-normal updates in this view. Our engineers are working on it. Next update will be in an hour.

Delays in conversation updates

Dec <var data-var='date'>15</var>, <var data-var='time'>19:50</var> EST Resolved - The issue with the Ada Dashboard has been resolved and Dashboard users should see things functioning normally again. Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.Dec <var data-var='date'>15</var>, <var data-var='time'>19:35</var> EST Update - We are continuing to work on a fix for this issue.Dec <var data-var='date'>15</var>, <var data-var='time'>18:53</var> EST Update - We are continuing to work on a fix for this issue.Dec <var data-var='date'>15</var>, <var data-var='time'>18:22</var> EST Identified - Our team is currently investigating an identified issue with the Ada Dashboard. Thank you for your patience as we work on a resolution. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.Dec <var data-var='date'>15</var>, <var data-var='time'>17:48</var> EST Investigating - Some customers are experiencing issues with the Ada Dashboard. This is affecting Ada Dashboard users only. We are seeing increased delays of 15-20 minutes for new Conversations to appear in the Conversations View. Chatters interacting with your bot are unaffected. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.

Dec <var data-var='date'>10</var>, <var data-var='time'>19:22</var> EST Resolved - The issue with a delay in the knowledge articles updating has been resolved and regular update cadence has been re-instated. Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.Dec <var data-var='date'>10</var>, <var data-var='time'>19:15</var> EST Update - We are continuing to investigate and monitor the issue.Dec <var data-var='date'>10</var>, <var data-var='time'>18:43</var> EST Update - We are continuing to investigate the issue. We are continuing to monitor as the delay improves.Dec <var data-var='date'>10</var>, <var data-var='time'>17:59</var> EST Update - We are continuing to investigate the issue. We're seeing improvements in the delay and will continue to monitorDec <var data-var='date'>10</var>, <var data-var='time'>17:08</var> EST Update - We are continuing to investigate this issue.Dec <var data-var='date'>10</var>, <var data-var='time'>16:15</var> EST Investigating - We're investigating a delay in knowledge article updates. Customers may notice that updates to their knowledge articles are not picked up immediately by their ai agent. Articles referenced by ai agents may be out of date if they have been updated recently.

Delay in knowledge article updates

Dec <var data-var='date'>10</var>, <var data-var='time'>16:06</var> EST Resolved - The issue with Ada Voice has been resolved and chatters should see things functioning normally again. Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.Dec <var data-var='date'>10</var>, <var data-var='time'>15:26</var> EST Monitoring - The issue with Ada Voice has been resolved and chatters should see things functioning normally again. Our team will continue to monitor the fix. We’re sorry for the impact of this issue and appreciate your understanding.Dec <var data-var='date'>10</var>, <var data-var='time'>15:23</var> EST Identified - The Root Cause has been identified as a dependent service. We are working towards a fix. Thank you for your patience as we work on a resolution. Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.Dec <var data-var='date'>10</var>, <var data-var='time'>15:22</var> EST Investigating - Some customers are experiencing issues with our Voice services. This is affecting some chatters interacting with Ada Voice bots in the form of Speech to Text failure. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.

Investigating issues with Ada Voice service

Dec <var data-var='date'>10</var>, <var data-var='time'>01:05</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'>10</var>, <var data-var='time'>00:19</var> EST Investigating - Some customers may see delays in conversation view updates. We are investigating the issue now.

Conversations update are delayed in conversation view

Dec <var data-var='date'> 8</var>, <var data-var='time'>20:33</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'> 8</var>, <var data-var='time'>20:09</var> EST Identified - The Playbooks issue has been identified and we are working on a fix.Dec <var data-var='date'> 8</var>, <var data-var='time'>19:52</var> EST Update - We are continuing to investigate the issue. We have identified that Playbook step retrieval is failing for chatters.Dec <var data-var='date'> 8</var>, <var data-var='time'>19:20</var> EST Investigating - Some customers are experiencing issues with our Playbooks Feature. This is affecting chatters interacting with Ada bots by Playbooks failing to respond. We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes. We will continue to share status updates every 30 minutes.

Investigating issues with Playbooks

Dec <var data-var='date'> 1</var>, <var data-var='time'>23:17</var> EST Resolved - This incident has been resolved.Dec <var data-var='date'> 1</var>, <var data-var='time'>21:48</var> EST Monitoring - Some customers may continue to see delays in conversation view updates. Our team has made progress and data is steadily catching up. We expect recovery to continue gradually through tomorrow. Thank you for your patience while we work to restore full performance.Dec <var data-var='date'> 1</var>, <var data-var='time'>21:05</var> EST Update - We are continuing to investigate this issue.Dec <var data-var='date'> 1</var>, <var data-var='time'>20:08</var> EST Update - We are continuing to investigate this issue.Dec <var data-var='date'> 1</var>, <var data-var='time'>19:37</var> EST Update - We are continuing to investigate this issue.Dec <var data-var='date'> 1</var>, <var data-var='time'>19:07</var> EST Update - We are continuing to investigate this issue.Dec <var data-var='date'> 1</var>, <var data-var='time'>18:41</var> EST Update - We are continuing to investigate this issue.Dec <var data-var='date'> 1</var>, <var data-var='time'>18:03</var> EST Update - We are continuing to investigate this issue.Dec <var data-var='date'> 1</var>, <var data-var='time'>17:31</var> EST Update - We are continuing to investigate this issue.Dec <var data-var='date'> 1</var>, <var data-var='time'>17:01</var> EST Update - We are continuing to investigate the issueDec <var data-var='date'> 1</var>, <var data-var='time'>16:35</var> EST Update - We are continuing to investigate the issueDec <var data-var='date'> 1</var>, <var data-var='time'>16:05</var> EST Update - We are continuing to investigate the issueDec <var data-var='date'> 1</var>, <var data-var='time'>15:35</var> EST Update - We are continuing to investigate the issueDec <var data-var='date'> 1</var>, <var data-var='time'>14:59</var> EST Update - We are continuing to investigate the issueDec <var data-var='date'> 1</var>, <var data-var='time'>14:03</var> EST Update - We are continuing to investigate the issueDec <var data-var='date'> 1</var>, <var data-var='time'>13:31</var> EST Update - We are continuing to investigate the issueDec <var data-var='date'> 1</var>, <var data-var='time'>12:59</var> EST Update - We are continuing to investigate the issueDec <var data-var='date'> 1</var>, <var data-var='time'>12:29</var> EST Update - We are continuing to investigate the issueDec <var data-var='date'> 1</var>, <var data-var='time'>11:59</var> EST Investigating - Some customers are currently experiencing issues accessing or using conversations view the Ada Dashboard. This issue impacts Dashboard users only — end users interacting with your AI agents remain fully unaffected. Our team is aware of the disruption and is actively working to restore normal functionality as quickly as possible. We apologize for the inconvenience this may cause.

Investigating issues with Ada Dashboard Conversations View in US

Nov <var data-var='date'>21</var>, <var data-var='time'>05:27</var> EST Resolved - The incident has been resolved.Nov <var data-var='date'>21</var>, <var data-var='time'>04:26</var> EST Investigating - We are currently observing delays in data refresh across reporting dashboards. Our team is actively investigating the issue to identify the cause of the degraded performance. We will provide updates as more information becomes available.

Is Ada down?

Ada status is UP

Lastest published events

Conversation View Delays Are Being Investigated

Issues with Ada's Zendesk integration are being investigated

Dashboard Analytics and Conversation View - Data Processing Delays - Ficanex Cluster

Ada Services, Components and Regions

Recent Ada events

Conversation View Delays Are Being Investigated

Issues with Ada's Zendesk integration are being investigated

Dashboard Analytics and Conversation View - Data Processing Delays - Ficanex Cluster

US2 Cluster ai agents failing to load chat window

Delays in Conversation View for US2 Cluster

Admin Dashboard Not Loading for US Cluster Customers

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Is Ada down?

Ada status is UP

Lastest published events

Conversation View Delays Are Being Investigated

Issues with Ada's Zendesk integration are being investigated

Dashboard Analytics and Conversation View - Data Processing Delays - Ficanex Cluster

Ada Services, Components and Regions

Recent Ada events

Conversation View Delays Are Being Investigated

Issues with Ada's Zendesk integration are being investigated

Dashboard Analytics and Conversation View - Data Processing Delays - Ficanex Cluster

US2 Cluster ai agents failing to load chat window

Delays in Conversation View for US2 Cluster

Admin Dashboard Not Loading for US Cluster Customers

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