May <var data-var='date'>19</var>, <var data-var='time'>13:35</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>13:05</var> EDT Identified - We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.

Acuity Scheduling Service Outage

May <var data-var='date'>15</var>, <var data-var='time'>13:36</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>13:29</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>15</var>, <var data-var='time'>12:16</var> EDT Identified - The issue has been identified and a fix is being implemented.

Acuity Scheduling / Intermittent slowness or blank pages during login and trial creation

May <var data-var='date'> 6</var>, <var data-var='time'>12:20</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>12:02</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 6</var>, <var data-var='time'>11:08</var> EDT Investigating - We are currently investigating the issue.

Acuity Scheduling / Some users may be unable to log in or create an account on acuityscheduling.com

Apr <var data-var='date'>17</var>, <var data-var='time'>14:23</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>14:08</var> EDT Investigating - We are currently investigating issues with Client Scheduling Pages and Acuity Admin pages not loading. We recommend refreshing the page periodically which can help with loading.

Acuity Scheduling  /  Intermittent loading issues

Mar <var data-var='date'>31</var>, <var data-var='time'>14:37</var> EDT Resolved - Systems are now operational. Mar <var data-var='date'>31</var>, <var data-var='time'>14:26</var> EDT Update - We are currently experiencing a service disruption. Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected. We will provide an update as soon as possible. Mar <var data-var='date'>31</var>, <var data-var='time'>14:00</var> EDT Identified - We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible. Mar <var data-var='date'>31</var>, <var data-var='time'>13:38</var> EDT Investigating - We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

Acuity Scheduling - Clients of businesses may not be able to update card...

Mar <var data-var='date'>25</var>, <var data-var='time'>16:32</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>16:16</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. TMF Mar <var data-var='date'>25</var>, <var data-var='time'>15:46</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>25</var>, <var data-var='time'>15:34</var> EDT Investigating - We are currently investigating this issue.

Acuity Scheduling / Enterprise users unable to login due to 404 error

Feb <var data-var='date'>11</var>, <var data-var='time'>11:04</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>11:03</var> EST Update - The issue with delayed webhook delivery has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>09:44</var> EST Identified - We have identified the cause of the webhook delivery delay, and are working toward a solution. Feb <var data-var='date'>11</var>, <var data-var='time'>09:05</var> EST Investigating - We are currently investigating a delay in webhook delivery.

Acuity Scheduling / Webhook delivery delay

Nov <var data-var='date'>20</var>, <var data-var='time'>13:13</var> EST Resolved - The issue has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>13:00</var> EST Investigating - We are currently investigating this issue.

Clients are unable to redeem coupons at checkout on the Acuity Client Scheduling Page

Oct <var data-var='date'>30</var>, <var data-var='time'>15:00</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>14:15</var> EDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>30</var>, <var data-var='time'>13:57</var> EDT Investigating - We are currently investigating this issue.

Email validation error prevents certain customers from booking appointments in Acuity Scheduling

Oct <var data-var='date'>29</var>, <var data-var='time'>15:04</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>14:38</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>29</var>, <var data-var='time'>13:55</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>29</var>, <var data-var='time'>13:40</var> EDT Investigating - Some customers may experience slow loading or 500 errors when logging in or taking actions in Acuity.

Acuity Scheduling / Slow loading or 500 errors

Oct <var data-var='date'>27</var>, <var data-var='time'>08:19</var> EDT Resolved - The issue was determined to be a problem with our observability tool, rather than an issue affecting Acuity businesses and clients. Oct <var data-var='date'>27</var>, <var data-var='time'>07:37</var> EDT Monitoring - Some clients may have had issues paying for and confirming appointments around 7am-7:30am US Eastern time. A fix has been implemented and we are monitoring the results.

Issues with appointment booking

Oct <var data-var='date'>14</var>, <var data-var='time'>13:25</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>14</var>, <var data-var='time'>13:10</var> EDT Investigating - We are currently experiencing a service disruption where Acuity Client Scheduling Pages are not loading as expected. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

Acuity Scheduling Client Scheduling Pages Not Loading

Oct <var data-var='date'> 7</var>, <var data-var='time'>14:58</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>14:27</var> EDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 7</var>, <var data-var='time'>13:54</var> EDT Identified - The issue has been identified and a fix is in progress.

Acuity Scheduling / Some users incorrectly see error message, "Your Scheduling trial expired"

Oct <var data-var='date'> 1</var>, <var data-var='time'>12:57</var> EDT Resolved - The issue has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:51</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:47</var> EDT Investigating - We are currently investigating the issue.

Acuity Scheduling / Appointment Types not loading for some users

Oct <var data-var='date'> 1</var>, <var data-var='time'>00:14</var> EDT Resolved - This issue has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>23:35</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>30</var>, <var data-var='time'>23:21</var> EDT Update - We’re continuing to investigate this issue Sep <var data-var='date'>30</var>, <var data-var='time'>23:20</var> EDT Update - We’re continuing to investigate this issue Sep <var data-var='date'>30</var>, <var data-var='time'>22:48</var> EDT Investigating - We're investigating issues with Acuity loading.

Acuity loading

Sep <var data-var='date'>24</var>, <var data-var='time'>09:37</var> EDT Resolved - The issue appears isolated to a small set of users located in geographic regions affected by network outages. Sep <var data-var='date'>24</var>, <var data-var='time'>09:34</var> EDT Monitoring - The issue appears isolated to a small set of users located in geographic regions affected by network outages. Sep <var data-var='date'>24</var>, <var data-var='time'>07:37</var> EDT Update - We are continuing to investigate the issue. Sep <var data-var='date'>24</var>, <var data-var='time'>07:11</var> EDT Investigating - We are currently investigating the issue.

Acuity Scheduling / Acuity doesn't load for some users

Sep <var data-var='date'>23</var>, <var data-var='time'>18:04</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>17:30</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>23</var>, <var data-var='time'>15:35</var> EDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>23</var>, <var data-var='time'>14:57</var> EDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>23</var>, <var data-var='time'>06:30</var> EDT Investigating - Customers may see error messages when processing payments while using the Square payment processor. We are currently investigating this issue.

Clients unable to process payments using Square

Sep <var data-var='date'>23</var>, <var data-var='time'>11:23</var> EDT Resolved - The issue has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>11:02</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>23</var>, <var data-var='time'>10:54</var> EDT Investigating - We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. We will provide an update as soon as possible.

Acuity Scheduling / 500 error

Sep <var data-var='date'>17</var>, <var data-var='time'>10:53</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>09:55</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>17</var>, <var data-var='time'>09:48</var> EDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>17</var>, <var data-var='time'>09:48</var> EDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>17</var>, <var data-var='time'>09:47</var> EDT Investigating - Acuity Scheduling is experiencing loading issues, which may cause the left hand side menu to not load or the entire account to not load at all. We're investigating the cause and will provide an update as soon as possible.

Acuity Scheduling Loading Issues

Sep <var data-var='date'>16</var>, <var data-var='time'>14:12</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>14:11</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>16</var>, <var data-var='time'>14:03</var> EDT Investigating - Some users may encounter a 500 error when using a direct calendar link. We are currently investigating this issue.

Acuity Scheduling / 500 error on direct calendar links

Sep <var data-var='date'> 9</var>, <var data-var='time'>15:26</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>15:03</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 9</var>, <var data-var='time'>14:52</var> EDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 9</var>, <var data-var='time'>14:18</var> EDT Investigating - SMS reminders are not being delivered for some customers. We're investigating the cause and will provide an update as soon as possible.

Acuity Scheduling / Undelivered SMS Reminders

Sep <var data-var='date'> 9</var>, <var data-var='time'>14:15</var> EDT Resolved - Some clients were unable to complete the booking process between September 8 at 1pm US Eastern time, and September 9 at 2:14 pm US Eastern time. The issue has been resolved.

Acuity Scheduling / Some clients unable to complete booking process

Sep <var data-var='date'> 2</var>, <var data-var='time'>11:07</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>10:59</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 2</var>, <var data-var='time'>10:51</var> EDT Investigating - We are currently experiencing a service disruption with Acuity Scheduling. Our Engineering team is working to identify the root cause and implement a solution. We will provide an update as soon as possible.

Acuity Scheduling Service Disruption

Aug <var data-var='date'>28</var>, <var data-var='time'>17:43</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>17:30</var> EDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>28</var>, <var data-var='time'>17:08</var> EDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>28</var>, <var data-var='time'>17:08</var> EDT Investigating - We are currently experiencing an issue with our Quickbooks integration. We do not have an ETA, but are actively working to resolve the issue.

Quickbook Integration Issues

Jul <var data-var='date'>28</var>, <var data-var='time'>12:11</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>12:09</var> EDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>28</var>, <var data-var='time'>11:32</var> EDT Update - We are continuing to monitor for any further issues. Jul <var data-var='date'>28</var>, <var data-var='time'>11:26</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>28</var>, <var data-var='time'>11:22</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>28</var>, <var data-var='time'>11:07</var> EDT Investigating - We are currently investigating this issue.

Is Acuity Scheduling down?

Acuity Scheduling status is UP

Lastest published events

Acuity Scheduling Service Outage

Acuity Scheduling / Intermittent slowness or blank pages during login and trial creation

Acuity Scheduling / Some users may be unable to log in or create an account on acuityscheduling.com

Acuity Scheduling Services, Components and Regions

Recent Acuity Scheduling events

Acuity Scheduling Service Outage

Acuity Scheduling / Intermittent slowness or blank pages during login and trial creation

Acuity Scheduling / Some users may be unable to log in or create an account on acuityscheduling.com

Acuity Scheduling / Intermittent loading issues

Acuity Scheduling - Clients of businesses may not be able to update card...

Acuity Scheduling / Enterprise users unable to login due to 404 error

Get your FREE account now,
5 monitors included!

Is Acuity Scheduling down?

Acuity Scheduling status is UP

Lastest published events

Acuity Scheduling Service Outage

Acuity Scheduling / Intermittent slowness or blank pages during login and trial creation

Acuity Scheduling / Some users may be unable to log in or create an account on acuityscheduling.com

Acuity Scheduling Services, Components and Regions

Recent Acuity Scheduling events

Acuity Scheduling Service Outage

Acuity Scheduling / Intermittent slowness or blank pages during login and trial creation

Acuity Scheduling / Some users may be unable to log in or create an account on acuityscheduling.com

Acuity Scheduling / Intermittent loading issues

Acuity Scheduling - Clients of businesses may not be able to update card...

Acuity Scheduling / Enterprise users unable to login due to 404 error

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!