Aug <var data-var='date'>21</var>, <var data-var='time'>09:55</var> EDT Resolved - After reviewing the impact, we’ve confirmed that this issue is limited in scope and does not affect core functionality. We’re closing this Statuspage update. Customers who continue to experience the issue should contact Support. Aug <var data-var='date'>20</var>, <var data-var='time'>19:15</var> EDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>20</var>, <var data-var='time'>16:11</var> EDT Identified - We are currently experiencing a service disruption with the integration to Meta Services. Our Engineering team has identified the issue and is working with Meta to resolve it. We will provide an update as soon as possible.

Acuity Scheduling - Unable to Connect to Meta

Aug <var data-var='date'>20</var>, <var data-var='time'>10:30</var> EDT Resolved - The issue has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>08:25</var> EDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>20</var>, <var data-var='time'>08:25</var> EDT Investigating - We are currently investigating an issue causing Google calendar syncing to be delayed. This may also delay the creation of Google Meet links for appointments.

Acuity Scheduling / Google calendar sync delayed

Aug <var data-var='date'>12</var>, <var data-var='time'>19:12</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>18:54</var> EDT Identified - We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

Acuity Scheduling Service Disruption

Jul <var data-var='date'>19</var>, <var data-var='time'>13:19</var> EDT Resolved - This issue has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>11:14</var> EDT Investigating - We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

Elevated web request latency

Jul <var data-var='date'>14</var>, <var data-var='time'>04:30</var> EDT Resolved - This issue has been resolved.

Acuity Scheduling / Loading issues in Spanish language accounts

Jul <var data-var='date'> 7</var>, <var data-var='time'>10:16</var> EDT Resolved - This issue has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>10:08</var> EDT Investigating - We are currently investigating this issue.

Intermittent error message or slow loading on scheduling page

Jun <var data-var='date'>25</var>, <var data-var='time'>09:30</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>10:01</var> EDT Identified - The issue has been identified by our iCloud syncing provider and they are working on a fix. Jun <var data-var='date'>17</var>, <var data-var='time'>14:23</var> EDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>16</var>, <var data-var='time'>16:39</var> EDT Investigating - We are aware of iCloud calendar sync problems affecting some users, resulting in delayed or missing events. We are currently investigating the issue.

Acuity Scheduling - iCloud sync issues

Jun <var data-var='date'> 4</var>, <var data-var='time'>15:30</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>15:27</var> EDT Monitoring - A fix has been implemented and we are monitoring results. Jun <var data-var='date'> 4</var>, <var data-var='time'>15:19</var> EDT Identified - We are currently experiencing a service disruption. We have identified the issue with Acuity Scheduling elevated errors. We will provide an update as soon as possible. Jun <var data-var='date'> 4</var>, <var data-var='time'>15:17</var> EDT Update - We are currently experiencing a service disruption. We are still investigating issues with Acuity Scheduling elevated errors. We will provide an update as soon as possible. Jun <var data-var='date'> 4</var>, <var data-var='time'>14:57</var> EDT Investigating - We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

Acuity Scheduling Elevated Errors

Jun <var data-var='date'> 1</var>, <var data-var='time'>12:54</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>12:50</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 1</var>, <var data-var='time'>12:44</var> EDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 1</var>, <var data-var='time'>11:40</var> EDT Investigating - We are currently investigating this issue.

Acuity Scheduling / Client subscription page returning 500 internal server errors

May <var data-var='date'>19</var>, <var data-var='time'>13:35</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>19</var>, <var data-var='time'>13:05</var> EDT Identified - We are currently experiencing a service disruption where existing users are unable to create new Acuity trials. Our Engineering team has identified the root cause and is working to implement a solution. All users and services may be affected. We will provide an update as soon as possible.

Acuity Scheduling Service Outage

May <var data-var='date'>15</var>, <var data-var='time'>13:36</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>13:29</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>15</var>, <var data-var='time'>12:16</var> EDT Identified - The issue has been identified and a fix is being implemented.

Acuity Scheduling / Intermittent slowness or blank pages during login and trial creation

May <var data-var='date'> 6</var>, <var data-var='time'>12:20</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 6</var>, <var data-var='time'>12:02</var> EDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 6</var>, <var data-var='time'>11:08</var> EDT Investigating - We are currently investigating the issue.

Acuity Scheduling / Some users may be unable to log in or create an account on acuityscheduling.com

Apr <var data-var='date'>17</var>, <var data-var='time'>14:23</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>14:08</var> EDT Investigating - We are currently investigating issues with Client Scheduling Pages and Acuity Admin pages not loading. We recommend refreshing the page periodically which can help with loading.

Acuity Scheduling  /  Intermittent loading issues

Mar <var data-var='date'>31</var>, <var data-var='time'>14:37</var> EDT Resolved - Systems are now operational. Mar <var data-var='date'>31</var>, <var data-var='time'>14:26</var> EDT Update - We are currently experiencing a service disruption. Our Engineering team has identified the root cause and is working to implement a solution. All users may be affected. We will provide an update as soon as possible. Mar <var data-var='date'>31</var>, <var data-var='time'>14:00</var> EDT Identified - We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible. Mar <var data-var='date'>31</var>, <var data-var='time'>13:38</var> EDT Investigating - We are currently experiencing a service disruption. Our Engineering team is working to identify the root cause and implement a solution. All users may be affected. We will provide an update as soon as possible.

Acuity Scheduling - Clients of businesses may not be able to update card...

Mar <var data-var='date'>25</var>, <var data-var='time'>16:32</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>16:16</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. TMF Mar <var data-var='date'>25</var>, <var data-var='time'>15:46</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>25</var>, <var data-var='time'>15:34</var> EDT Investigating - We are currently investigating this issue.

Acuity Scheduling / Enterprise users unable to login due to 404 error

Feb <var data-var='date'>11</var>, <var data-var='time'>11:04</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>11:03</var> EST Update - The issue with delayed webhook delivery has been resolved. Feb <var data-var='date'>11</var>, <var data-var='time'>09:44</var> EST Identified - We have identified the cause of the webhook delivery delay, and are working toward a solution. Feb <var data-var='date'>11</var>, <var data-var='time'>09:05</var> EST Investigating - We are currently investigating a delay in webhook delivery.

Acuity Scheduling / Webhook delivery delay

Nov <var data-var='date'>20</var>, <var data-var='time'>13:13</var> EST Resolved - The issue has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>13:00</var> EST Investigating - We are currently investigating this issue.

Clients are unable to redeem coupons at checkout on the Acuity Client Scheduling Page

Oct <var data-var='date'>30</var>, <var data-var='time'>15:00</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>30</var>, <var data-var='time'>14:15</var> EDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>30</var>, <var data-var='time'>13:57</var> EDT Investigating - We are currently investigating this issue.

Email validation error prevents certain customers from booking appointments in Acuity Scheduling

Oct <var data-var='date'>29</var>, <var data-var='time'>15:04</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>14:38</var> EDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>29</var>, <var data-var='time'>13:55</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>29</var>, <var data-var='time'>13:40</var> EDT Investigating - Some customers may experience slow loading or 500 errors when logging in or taking actions in Acuity.

Acuity Scheduling / Slow loading or 500 errors

Oct <var data-var='date'>27</var>, <var data-var='time'>08:19</var> EDT Resolved - The issue was determined to be a problem with our observability tool, rather than an issue affecting Acuity businesses and clients. Oct <var data-var='date'>27</var>, <var data-var='time'>07:37</var> EDT Monitoring - Some clients may have had issues paying for and confirming appointments around 7am-7:30am US Eastern time. A fix has been implemented and we are monitoring the results.

Issues with appointment booking

Oct <var data-var='date'>14</var>, <var data-var='time'>13:25</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>14</var>, <var data-var='time'>13:10</var> EDT Investigating - We are currently experiencing a service disruption where Acuity Client Scheduling Pages are not loading as expected. Our Engineering team is working to identify the root cause and implement a solution. All users and services may be affected. We will provide an update as soon as possible.

Acuity Scheduling Client Scheduling Pages Not Loading

Oct <var data-var='date'> 7</var>, <var data-var='time'>14:58</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 7</var>, <var data-var='time'>14:27</var> EDT Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 7</var>, <var data-var='time'>13:54</var> EDT Identified - The issue has been identified and a fix is in progress.

Acuity Scheduling / Some users incorrectly see error message, "Your Scheduling trial expired"

Oct <var data-var='date'> 1</var>, <var data-var='time'>12:57</var> EDT Resolved - The issue has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:51</var> EDT Monitoring - A fix has been implemented, and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>12:47</var> EDT Investigating - We are currently investigating the issue.

Acuity Scheduling / Appointment Types not loading for some users

Oct <var data-var='date'> 1</var>, <var data-var='time'>00:14</var> EDT Resolved - This issue has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>23:35</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>30</var>, <var data-var='time'>23:21</var> EDT Update - We’re continuing to investigate this issue Sep <var data-var='date'>30</var>, <var data-var='time'>23:20</var> EDT Update - We’re continuing to investigate this issue Sep <var data-var='date'>30</var>, <var data-var='time'>22:48</var> EDT Investigating - We're investigating issues with Acuity loading.

Acuity loading

Sep <var data-var='date'>24</var>, <var data-var='time'>09:37</var> EDT Resolved - The issue appears isolated to a small set of users located in geographic regions affected by network outages. Sep <var data-var='date'>24</var>, <var data-var='time'>09:34</var> EDT Monitoring - The issue appears isolated to a small set of users located in geographic regions affected by network outages. Sep <var data-var='date'>24</var>, <var data-var='time'>07:37</var> EDT Update - We are continuing to investigate the issue. Sep <var data-var='date'>24</var>, <var data-var='time'>07:11</var> EDT Investigating - We are currently investigating the issue.

Is Acuity Scheduling down?

Acuity Scheduling status is UP

Lastest published events

Acuity Scheduling - Unable to Connect to Meta

Acuity Scheduling / Google calendar sync delayed

Acuity Scheduling Service Disruption

Acuity Scheduling Services, Components and Regions

Recent Acuity Scheduling events

Acuity Scheduling - Unable to Connect to Meta

Acuity Scheduling / Google calendar sync delayed

Acuity Scheduling Service Disruption

Elevated web request latency

Acuity Scheduling / Loading issues in Spanish language accounts

Intermittent error message or slow loading on scheduling page