Mar <var data-var='date'>20</var>, <var data-var='time'>21:14</var> UTC Resolved - This incident has been resolved. The Watchdog user entry has been removed. No further action is required.Mar <var data-var='date'>20</var>, <var data-var='time'>18:20</var> UTC Update - We are continuing to investigate this issue.Mar <var data-var='date'>20</var>, <var data-var='time'>18:20</var> UTC Investigating - The Watchdog entry is tied to a background service that’s part of the ActivTrak agent. Its purpose is to monitor the agent and restart it if needed to ensure continuous data collection. It is not a real user, does not collect any additional data, and does not impact reporting or insights. We’re actively investigating why it may be appearing as a user profile and will resolve it. No action is required on your end, and there’s no impact to your service. Until this is resolved, it will consume a license.

Incorrect Watchdog user entry in Web Application

Mar <var data-var='date'>17</var>, <var data-var='time'>18:55</var> UTC Resolved - This incident has been resolved. If you continue to experience issues, please log out and log back in to refresh your session. We apologize for the disruption and thank you for your patience.Mar <var data-var='date'>17</var>, <var data-var='time'>18:14</var> UTC Monitoring - We have identified the root cause and implemented a fix. We will continue to monitor the logs for any furhter elevated error rates.Mar <var data-var='date'>17</var>, <var data-var='time'>17:32</var> UTC Investigating - We're experiencing an elevated level of application errors and are currently looking into the issue.

Elevated error rates

Mar <var data-var='date'>11</var>, <var data-var='time'>21:04</var> UTC Resolved - Our engineering team has deployed a fix for this issue.Mar <var data-var='date'>11</var>, <var data-var='time'>20:46</var> UTC Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>11</var>, <var data-var='time'>19:31</var> UTC Investigating - Our engineering team is investigating issues with the Time Zone settings page. Customers may not be able to load the page at this time.

Issues loading Time Zone settings page

Mar <var data-var='date'> 9</var>, <var data-var='time'>23:46</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'> 9</var>, <var data-var='time'>21:08</var> UTC Investigating - Our engineering team identified an issue with creating new Insights subscriptions. There are no issues with delivery for existing subscriptions.

Errors with Insight subscription creation

Feb <var data-var='date'>27</var>, <var data-var='time'>20:42</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>27</var>, <var data-var='time'>20:23</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>27</var>, <var data-var='time'>17:29</var> UTC Investigating - Our engineering team is investigating an increase in errors associated with estimation of purchases in the cart.

Increased error rate associated with purchase estimation in the cart

Feb <var data-var='date'>26</var>, <var data-var='time'>14:23</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>25</var>, <var data-var='time'>23:07</var> UTC Monitoring - Our engineering team has deployed a fix and they are monitoring email delivery. Email delivery may be delayed as the backlog is processed.Feb <var data-var='date'>25</var>, <var data-var='time'>20:29</var> UTC Identified - Our engineering team has identified root cause and is working on a fix.Feb <var data-var='date'>25</var>, <var data-var='time'>18:26</var> UTC Update - Our engineering team continues to investigate root cause of the email delivery failures.Feb <var data-var='date'>25</var>, <var data-var='time'>16:41</var> UTC Investigating - Our engineering team is investigating reports of email delivery failures associated with signup.

Issues with the delivery of notification/verification emails

Jan <var data-var='date'> 8</var>, <var data-var='time'>20:30</var> UTC Resolved - Our engineering team has deployed a fix to production for this issue.Jan <var data-var='date'> 8</var>, <var data-var='time'>19:16</var> UTC Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'> 8</var>, <var data-var='time'>18:29</var> UTC Investigating - Our engineering team identified an issue for some accounts where the productivity report charts are showing an incorrect stacking of hours.

Productivity report charts display incorrectly

Dec <var data-var='date'>13</var>, <var data-var='time'>18:25</var> UTC Resolved - Our engineering team has validated the fix and re-enabled AzureAD integration syncs for all affected accounts.Dec <var data-var='date'>13</var>, <var data-var='time'>04:04</var> UTC Update - Our engineering team is actively working on a fix. Azure AD integration syncs are temporarily paused for all affected accounts and will be re-enabled once the fix is validated.Dec <var data-var='date'>13</var>, <var data-var='time'>00:38</var> UTC Identified - Our engineering team has identified the root cause of the issue and is working on a fix.Dec <var data-var='date'>12</var>, <var data-var='time'>21:55</var> UTC Investigating - Our engineering team is investigating an issue with user/group assignments that are managed through the AzureAD integration.

Issues with user/group assignments managed through the AzureAD integration

Nov <var data-var='date'>19</var>, <var data-var='time'>17:14</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>19</var>, <var data-var='time'>15:49</var> UTC Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>19</var>, <var data-var='time'>15:30</var> UTC Investigating - Some users may be experiencing delays in insights reporting data. Our engineering team is looking into the issue.

Delayed processing of insights data

Oct <var data-var='date'>23</var>, <var data-var='time'>17:35</var> UTC Resolved - Our engineering team has applied a fix and no longer see an increase in error rate.Oct <var data-var='date'>23</var>, <var data-var='time'>16:59</var> UTC Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>23</var>, <var data-var='time'>16:50</var> UTC Investigating - Our engineering team is investigating an increase in error rates associated with group management settings pages.

Increase error rates associated with group management settings page

Oct <var data-var='date'>21</var>, <var data-var='time'>13:05</var> UTC Resolved - The support chat service has been restored and is now fully operational. The issue with our third-party provider has been resolved, and customers can once again reach our support team through the chat feature.Oct <var data-var='date'>20</var>, <var data-var='time'>19:50</var> UTC Update - Our support chat service remains unavailable while our provider works with their upstream vendor to resolve the issue. In the meantime, please reach out to our support team at support@activtrak.com - we're standing by to help and are responding to all email requests. We'll continue monitoring the situation and will update this incident once service is restored.Oct <var data-var='date'>20</var>, <var data-var='time'>15:25</var> UTC Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>15:22</var> UTC Identified - We are currently experiencing an issue with our support chat system due to a service disruption affecting one of our third-party providers. As a result, the chat feature is temporarily unavailable. While we work to resolve this issue, you can still reach our support team by emailing support@activtrak.com. We remain fully available to assist you through email, and our team will respond as quickly as possible. We are actively monitoring the situation with our chat provider and will provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.

Support Chat Service Disruption

Oct <var data-var='date'> 3</var>, <var data-var='time'>18:18</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'> 3</var>, <var data-var='time'>17:55</var> UTC Monitoring - Our engineering team was able to identify root cause and apply a fix. We are monitoring the results.Oct <var data-var='date'> 3</var>, <var data-var='time'>17:31</var> UTC Investigating - Our engineering team is seeing an increase in error rates associated with non-US region accounts.

Increased error rate associated with non-US region accounts

Aug <var data-var='date'>18</var>, <var data-var='time'>16:41</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>18</var>, <var data-var='time'>16:25</var> UTC Update - We are continuing to monitor for any further issues.Aug <var data-var='date'>18</var>, <var data-var='time'>16:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'>18</var>, <var data-var='time'>16:16</var> UTC Investigating - Our engineering team is investigating an increase in error rate associated with the User page. Some accounts may encounter issues loading the Users page at this time.

Increased error rates with Users page

Aug <var data-var='date'> 6</var>, <var data-var='time'>13:15</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'> 6</var>, <var data-var='time'>03:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.

Intermittent issues with page load due to GCP outages.

Aug <var data-var='date'> 6</var>, <var data-var='time'>03:22</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'> 6</var>, <var data-var='time'>03:19</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'> 6</var>, <var data-var='time'>03:08</var> UTC Investigating - We are currently investigating this issue.

Slow login for some customers

Jul <var data-var='date'> 2</var>, <var data-var='time'>18:35</var> UTC Resolved - This incident has been resolved.Jul <var data-var='date'> 2</var>, <var data-var='time'>18:00</var> UTC Investigating - Our engineering team has identified an elevated level of errors associated with login.

Elevated error rates associated with login

Jun <var data-var='date'>30</var>, <var data-var='time'>16:55</var> UTC Resolved - This incident has been resolved.Jun <var data-var='date'>30</var>, <var data-var='time'>16:30</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jun <var data-var='date'>30</var>, <var data-var='time'>12:59</var> UTC Investigating - Some users may be experiencing delays in insights reporting data. Our engineering team is looking into the issue.

Jun <var data-var='date'>30</var>, <var data-var='time'>16:25</var> UTC Resolved - This incident has been resolved.Jun <var data-var='date'>30</var>, <var data-var='time'>15:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jun <var data-var='date'>30</var>, <var data-var='time'>14:41</var> UTC Investigating - Our engineering team is investigating issues with loading integration configuration pages.

Intermittent errors with Integration configuration pages

Jun <var data-var='date'>25</var>, <var data-var='time'>16:33</var> UTC Resolved - This incident has been resolved.Jun <var data-var='date'>25</var>, <var data-var='time'>15:58</var> UTC Monitoring - Our engineering team has identified the root cause and has applied a fix. Accounts with the Azure AD integration should sync within the next few hours.Jun <var data-var='date'>25</var>, <var data-var='time'>15:04</var> UTC Investigating - Our engineering team is investigating an increase in error rate associated with customers that use the Azure AD integration.

Azure AD integration errors

Jun <var data-var='date'>13</var>, <var data-var='time'>01:08</var> UTC Resolved - This incident has been resolved.Jun <var data-var='date'>12</var>, <var data-var='time'>21:26</var> UTC Monitoring - Google Cloud Platform has mitigated the issues, and we are seeing our systems returning back to normal. We will continue to monitor.Jun <var data-var='date'>12</var>, <var data-var='time'>19:19</var> UTC Update - We're currently experiencing service disruptions due to an outage with our cloud infrastructure provider (Google Cloud Platform). Our team is actively monitoring the situation and working with GCP to restore full service as quickly as possible. We'll provide updates as more information becomes available.Jun <var data-var='date'>12</var>, <var data-var='time'>19:10</var> UTC Update - We're currently experiencing service disruptions due to an outage with our cloud infrastructure provider (Google Cloud Platform). Our team is actively monitoring the situation and working with GCP to restore full service as quickly as possible. We'll provide updates as more information becomes available.Jun <var data-var='date'>12</var>, <var data-var='time'>18:38</var> UTC Update - We're currently experiencing service disruptions due to an outage with our cloud infrastructure provider (Google Cloud Platform). Our team is actively monitoring the situation and working with GCP to restore full service as quickly as possible. We'll provide updates as more information becomes available.Jun <var data-var='date'>12</var>, <var data-var='time'>18:16</var> UTC Investigating - We're experiencing an elevated level of application login errors and are currently looking into the issue.

Increased error rate associated with logins

Jun <var data-var='date'> 9</var>, <var data-var='time'>17:31</var> UTC Resolved - All subscriptions have been delivered and the issue is resolved.Jun <var data-var='date'> 9</var>, <var data-var='time'>17:16</var> UTC Investigating - Some customers have reported errors processing Insights Subscriptions. We are investigating the issue.

Delay in Insights Subscriptions

May <var data-var='date'>15</var>, <var data-var='time'>17:42</var> UTC Resolved - This incident has been resolved.May <var data-var='date'>14</var>, <var data-var='time'>19:04</var> UTC Monitoring - Some customers may see a delay in Google and Outlook calendar data. Our engineering team has identified the issue, provided a fix, and triggered a sync of the integration.

Some customers may be seeing delays with Google and Outlook calendar data

May <var data-var='date'>14</var>, <var data-var='time'>16:16</var> UTC Resolved - This incident has been resolved.May <var data-var='date'>14</var>, <var data-var='time'>15:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.May <var data-var='date'>14</var>, <var data-var='time'>15:38</var> UTC Investigating - We are currently investigating this issue.

Access to developers.activrak.com pages currently timing out

May <var data-var='date'> 6</var>, <var data-var='time'>18:14</var> UTC Resolved - This incident has been resolved.May <var data-var='date'> 6</var>, <var data-var='time'>17:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.May <var data-var='date'> 6</var>, <var data-var='time'>17:09</var> UTC Update - We are continuing to investigate this issue.May <var data-var='date'> 6</var>, <var data-var='time'>17:09</var> UTC Investigating - We're experiencing an elevated level of application errors associated with login and dashboards. Our engineering team is currently looking into the issue.

Elevated error rates with login and dashboards

May <var data-var='date'> 6</var>, <var data-var='time'>15:10</var> UTC Resolved - This incident has been resolved.May <var data-var='date'> 5</var>, <var data-var='time'>20:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.May <var data-var='date'> 5</var>, <var data-var='time'>14:39</var> UTC Identified - The issue has been identified and a fix is being implemented.May <var data-var='date'> 5</var>, <var data-var='time'>14:28</var> UTC Update - We are continuing to investigate this issue.May <var data-var='date'> 5</var>, <var data-var='time'>14:27</var> UTC Investigating - We are currently investigating this issue.

Is ActivTrak down?

ActivTrak status is UP

Lastest published events

Incorrect Watchdog user entry in Web Application

Elevated error rates

Issues loading Time Zone settings page

ActivTrak Services, Components and Regions

Recent ActivTrak events

Incorrect Watchdog user entry in Web Application

Elevated error rates

Issues loading Time Zone settings page

Errors with Insight subscription creation

Increased error rate associated with purchase estimation in the cart

Issues with the delivery of notification/verification emails

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Is ActivTrak down?

ActivTrak status is UP

Lastest published events

Incorrect Watchdog user entry in Web Application

Elevated error rates

Issues loading Time Zone settings page

ActivTrak Services, Components and Regions

Recent ActivTrak events

Incorrect Watchdog user entry in Web Application

Elevated error rates

Issues loading Time Zone settings page

Errors with Insight subscription creation

Increased error rate associated with purchase estimation in the cart

Issues with the delivery of notification/verification emails

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!