Aug <var data-var='date'>19</var>, <var data-var='time'>17:26</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>16:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>19</var>, <var data-var='time'>16:47</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>19</var>, <var data-var='time'>15:34</var> UTC Investigating - Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.

Delayed Data Ingestion

Aug <var data-var='date'>10</var>, <var data-var='time'>18:42</var> UTC Resolved - The Azure AD integration will run normally tonight. Accounts can manually refresh/sync now by going to the APIs & Integration / Integrations page, view the Azure AD Instance, and clicking the manual refresh button. Aug <var data-var='date'>10</var>, <var data-var='time'>16:27</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>10</var>, <var data-var='time'>16:13</var> UTC Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>10</var>, <var data-var='time'>16:08</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>10</var>, <var data-var='time'>15:29</var> UTC Investigating - We are currently investigating this issue.

Delays in processing AzureAD / EntraID integrations

Jul <var data-var='date'>10</var>, <var data-var='time'>15:55</var> UTC Resolved - The incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>15:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>10</var>, <var data-var='time'>15:06</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>10</var>, <var data-var='time'>15:03</var> UTC Investigating - Some users may be experiencing Insights based reports failing to load. Our engineering team is looking into the issue.

Insight reports failing to load

Jun <var data-var='date'>30</var>, <var data-var='time'>20:16</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>18:06</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>17:01</var> UTC Investigating - We're experiencing an elevated level of application login errors and are currently looking into the issue.

Increased error rate associated with logins

Jun <var data-var='date'>16</var>, <var data-var='time'>18:07</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>16:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>16</var>, <var data-var='time'>15:01</var> UTC Investigating - We're experiencing login and application errors and are investigating.

Increased error rate associated with logins and other application functions

Jun <var data-var='date'>11</var>, <var data-var='time'>15:20</var> UTC Resolved - Our engineering team implemented a fix last night and confirms that delayed data collection is now resolved. No data loss is occurring due to these delays. Jun <var data-var='date'>10</var>, <var data-var='time'>21:29</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>21:28</var> UTC Investigating - Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue. No data loss is occurring due to these delays.

Jun <var data-var='date'> 3</var>, <var data-var='time'>17:09</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:33</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'> 2</var>, <var data-var='time'>21:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>18:48</var> UTC Investigating - Our engineering team is investigating an increase in errors associated with the real-time visibility feature.

Elevated error rate associated with real-time visibility feature

May <var data-var='date'>29</var>, <var data-var='time'>23:04</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>18:59</var> UTC Update - Our engineering team is actively monitoring the fix. Backlogs are processing and Insights data will refresh as they clear. May <var data-var='date'>29</var>, <var data-var='time'>15:32</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>29</var>, <var data-var='time'>14:51</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>29</var>, <var data-var='time'>14:23</var> UTC Investigating - Some users may be experiencing delays in insights reporting data. Our engineering team is looking into the issue.

Delayed processing of insights data

May <var data-var='date'>16</var>, <var data-var='time'>18:30</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>15</var>, <var data-var='time'>22:38</var> UTC Monitoring - A fix has been deployed and is under active monitoring. Agent data reprocessing is underway and reports will catch up within the next few hours. May <var data-var='date'>15</var>, <var data-var='time'>17:39</var> UTC Investigating - Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.

May <var data-var='date'> 8</var>, <var data-var='time'>13:48</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>18:31</var> UTC Investigating - Some users may be experiencing delays in agent data collection. Our engineering team is looking into the issue.

May <var data-var='date'> 8</var>, <var data-var='time'>13:48</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>18:30</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>15:24</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 7</var>, <var data-var='time'>15:15</var> UTC Investigating - Some users may be experiencing delays with data collection of screenshots. Our engineering team is looking into the issue.

Delayed Screenshot Data Ingestion

Apr <var data-var='date'>30</var>, <var data-var='time'>18:41</var> UTC Resolved - The issue affecting Next Generation User Management (NGUM) system has been fully resolved. All systems are operating normally and User data is available as expected. We apologize for any inconvenience this may have caused and thank you for your patience while we worked to restore service. Apr <var data-var='date'>30</var>, <var data-var='time'>13:58</var> UTC Monitoring - The Next Generation User Management (NGUM) system has been restored and we are actively monitoring system recovery. Backend processing queues that were impacted during the incident have been cleared and reprocessed. The majority of affected accounts have been recovered and data should be current or actively updating. We will continue to monitor until all systems have fully stabilized. Apr <var data-var='date'>30</var>, <var data-var='time'>13:33</var> UTC Identified - We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available. Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring. Apr <var data-var='date'>30</var>, <var data-var='time'>13:25</var> UTC Investigating - We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service. We will provide another update as soon as we have more information.

User Data Temporarily Unavailable

Apr <var data-var='date'>29</var>, <var data-var='time'>17:38</var> UTC Resolved - The issue affecting Next Generation User Management (NGUM) system has been fully resolved. All systems are operating normally and User data is available as expected. We apologize for any inconvenience this may have caused and thank you for your patience while we worked to restore service. Apr <var data-var='date'>28</var>, <var data-var='time'>17:52</var> UTC Monitoring - The Next Generation User Management (NGUM) system has been restored and we are actively monitoring system recovery. Backend processing queues that were impacted during the incident have been cleared and reprocessed. The majority of affected accounts have been recovered and data should be current or actively updating. We will continue to monitor until all systems have fully stabilized. Apr <var data-var='date'>28</var>, <var data-var='time'>13:44</var> UTC Identified - We have identified the cause of the issue affecting the Next Generation User Management (NGUM) system. The service has been restored and User data should now be available. Please note that some users may experience delays in data availability as the system works through a backlog of data. We expect this to resolve on its own and are actively monitoring. Apr <var data-var='date'>28</var>, <var data-var='time'>13:33</var> UTC Investigating - We are currently investigating an issue with the Next Generation User Management (NGUM) system that could be causing Users data to be temporarily unavailable. Our engineering team has been notified and is actively working to restore service. We will provide another update as soon as we have more information.

Apr <var data-var='date'>24</var>, <var data-var='time'>14:56</var> UTC Resolved - The delays affecting insights and ActivConnect reporting data have been resolved. Processing has returned to normal and all data is up to date. We apologize for any inconvenience this may have caused. Apr <var data-var='date'>23</var>, <var data-var='time'>16:06</var> UTC Identified - We have identified the cause of the delays affecting insights and ActivConnect reporting data for some accounts. Our engineering team is actively working on a resolution. We will provide further updates as progress is made. Apr <var data-var='date'>23</var>, <var data-var='time'>15:09</var> UTC Investigating - Some users may be experiencing delays in insights and ActivConnect reporting data. Our engineering team is looking into the issue.

Delayed processing of insights and ActivConnect data for some accounts

Mar <var data-var='date'>20</var>, <var data-var='time'>21:14</var> UTC Resolved - This incident has been resolved. The Watchdog user entry has been removed. No further action is required. Mar <var data-var='date'>20</var>, <var data-var='time'>18:20</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>20</var>, <var data-var='time'>18:20</var> UTC Investigating - The Watchdog entry is tied to a background service that’s part of the ActivTrak agent. Its purpose is to monitor the agent and restart it if needed to ensure continuous data collection. It is not a real user, does not collect any additional data, and does not impact reporting or insights. We’re actively investigating why it may be appearing as a user profile and will resolve it. No action is required on your end, and there’s no impact to your service. Until this is resolved, it will consume a license.

Incorrect Watchdog user entry in Web Application

Mar <var data-var='date'>17</var>, <var data-var='time'>18:55</var> UTC Resolved - This incident has been resolved. If you continue to experience issues, please log out and log back in to refresh your session. We apologize for the disruption and thank you for your patience. Mar <var data-var='date'>17</var>, <var data-var='time'>18:14</var> UTC Monitoring - We have identified the root cause and implemented a fix. We will continue to monitor the logs for any furhter elevated error rates. Mar <var data-var='date'>17</var>, <var data-var='time'>17:32</var> UTC Investigating - We're experiencing an elevated level of application errors and are currently looking into the issue.

Elevated error rates

Mar <var data-var='date'>11</var>, <var data-var='time'>21:04</var> UTC Resolved - Our engineering team has deployed a fix for this issue. Mar <var data-var='date'>11</var>, <var data-var='time'>20:46</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>11</var>, <var data-var='time'>19:31</var> UTC Investigating - Our engineering team is investigating issues with the Time Zone settings page. Customers may not be able to load the page at this time.

Issues loading Time Zone settings page

Mar <var data-var='date'> 9</var>, <var data-var='time'>23:46</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>21:08</var> UTC Investigating - Our engineering team identified an issue with creating new Insights subscriptions. There are no issues with delivery for existing subscriptions.

Errors with Insight subscription creation

Feb <var data-var='date'>27</var>, <var data-var='time'>20:42</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>20:23</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>27</var>, <var data-var='time'>17:29</var> UTC Investigating - Our engineering team is investigating an increase in errors associated with estimation of purchases in the cart.

Increased error rate associated with purchase estimation in the cart

Feb <var data-var='date'>26</var>, <var data-var='time'>14:23</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>23:07</var> UTC Monitoring - Our engineering team has deployed a fix and they are monitoring email delivery. Email delivery may be delayed as the backlog is processed. Feb <var data-var='date'>25</var>, <var data-var='time'>20:29</var> UTC Identified - Our engineering team has identified root cause and is working on a fix. Feb <var data-var='date'>25</var>, <var data-var='time'>18:26</var> UTC Update - Our engineering team continues to investigate root cause of the email delivery failures. Feb <var data-var='date'>25</var>, <var data-var='time'>16:41</var> UTC Investigating - Our engineering team is investigating reports of email delivery failures associated with signup.

Issues with the delivery of notification/verification emails

Jan <var data-var='date'> 8</var>, <var data-var='time'>20:30</var> UTC Resolved - Our engineering team has deployed a fix to production for this issue. Jan <var data-var='date'> 8</var>, <var data-var='time'>19:16</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 8</var>, <var data-var='time'>18:29</var> UTC Investigating - Our engineering team identified an issue for some accounts where the productivity report charts are showing an incorrect stacking of hours.

Productivity report charts display incorrectly

Dec <var data-var='date'>13</var>, <var data-var='time'>18:25</var> UTC Resolved - Our engineering team has validated the fix and re-enabled AzureAD integration syncs for all affected accounts. Dec <var data-var='date'>13</var>, <var data-var='time'>04:04</var> UTC Update - Our engineering team is actively working on a fix. Azure AD integration syncs are temporarily paused for all affected accounts and will be re-enabled once the fix is validated. Dec <var data-var='date'>13</var>, <var data-var='time'>00:38</var> UTC Identified - Our engineering team has identified the root cause of the issue and is working on a fix. Dec <var data-var='date'>12</var>, <var data-var='time'>21:55</var> UTC Investigating - Our engineering team is investigating an issue with user/group assignments that are managed through the AzureAD integration.

Issues with user/group assignments managed through the AzureAD integration

Nov <var data-var='date'>19</var>, <var data-var='time'>17:14</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>15:49</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>19</var>, <var data-var='time'>15:30</var> UTC Investigating - Some users may be experiencing delays in insights reporting data. Our engineering team is looking into the issue.

Oct <var data-var='date'>23</var>, <var data-var='time'>17:35</var> UTC Resolved - Our engineering team has applied a fix and no longer see an increase in error rate. Oct <var data-var='date'>23</var>, <var data-var='time'>16:59</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>23</var>, <var data-var='time'>16:50</var> UTC Investigating - Our engineering team is investigating an increase in error rates associated with group management settings pages.

Increase error rates associated with group management settings page

Oct <var data-var='date'>21</var>, <var data-var='time'>13:05</var> UTC Resolved - The support chat service has been restored and is now fully operational. The issue with our third-party provider has been resolved, and customers can once again reach our support team through the chat feature. Oct <var data-var='date'>20</var>, <var data-var='time'>19:50</var> UTC Update - Our support chat service remains unavailable while our provider works with their upstream vendor to resolve the issue. In the meantime, please reach out to our support team at support@activtrak.com - we're standing by to help and are responding to all email requests. We'll continue monitoring the situation and will update this incident once service is restored. Oct <var data-var='date'>20</var>, <var data-var='time'>15:25</var> UTC Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>15:22</var> UTC Identified - We are currently experiencing an issue with our support chat system due to a service disruption affecting one of our third-party providers. As a result, the chat feature is temporarily unavailable. While we work to resolve this issue, you can still reach our support team by emailing support@activtrak.com. We remain fully available to assist you through email, and our team will respond as quickly as possible. We are actively monitoring the situation with our chat provider and will provide updates as more information becomes available. We apologize for any inconvenience this may cause and appreciate your patience.

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ActivTrak status is UP

Lastest published events

Delayed Data Ingestion

Delays in processing AzureAD / EntraID integrations

Insight reports failing to load

ActivTrak Services, Components and Regions

Recent ActivTrak events

Delayed Data Ingestion

Delays in processing AzureAD / EntraID integrations

Insight reports failing to load

Increased error rate associated with logins

Increased error rate associated with logins and other application functions

Delayed Data Ingestion