Aug <var data-var='date'>10</var>, <var data-var='time'>11:59</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>09:53</var> CDT Monitoring - A fix has been implemented and we are monitoring closely to ensure resolution. Aug <var data-var='date'>10</var>, <var data-var='time'>09:33</var> CDT Identified - The issue has been identified and a fix is in progress. Aug <var data-var='date'>10</var>, <var data-var='time'>09:14</var> CDT Investigating - We are currently investigating an issue impacting customer logins for a portion of users. Affected customers may encounter errors or be unable to access their accounts. Our engineering team is actively working to pinpoint the cause and restore full access as quickly as possible.

Issue impacting customer logins for a portion of users

Aug <var data-var='date'> 6</var>, <var data-var='time'>06:40</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>08:12</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 5</var>, <var data-var='time'>06:39</var> CDT Update - We are continuing to investigate this issue. Aug <var data-var='date'> 5</var>, <var data-var='time'>05:59</var> CDT Update - We are continuing to investigate this issue. Aug <var data-var='date'> 5</var>, <var data-var='time'>05:59</var> CDT Investigating - Investigating: Engineers are currently investigating an issue affecting Campaign Sending in the EU Data Center. Engineers will provide another update in 30 minutes as more information becomes available.

Issue Affecting Segmented Campaigns in the EU Region

Aug <var data-var='date'> 3</var>, <var data-var='time'>16:24</var> CDT Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>14:35</var> CDT Update - We are continuing to investigate this issue. Aug <var data-var='date'> 3</var>, <var data-var='time'>14:35</var> CDT Update - We are continuing to investigate this issue. Aug <var data-var='date'> 3</var>, <var data-var='time'>14:34</var> CDT Investigating - We are currently investigating this issue.

Engineers are researching an issue that may caused some customer reports to intermittently not load.

Jul <var data-var='date'>30</var>, <var data-var='time'>18:16</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>17:52</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>30</var>, <var data-var='time'>17:23</var> CDT Investigating - We are aware of intermittent issues accessing pages in some accounts. Our engineers are actively working to resolve the issue.

Intermittent Page Access Issues

Jul <var data-var='date'>27</var>, <var data-var='time'>16:15</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>15:21</var> CDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>27</var>, <var data-var='time'>15:05</var> CDT Identified - The issue has been identified and we are working to recover. Jul <var data-var='date'>27</var>, <var data-var='time'>14:53</var> CDT Investigating - ActiveCampaign is experiencing platform instability at this time. Teams are investigating root cause at this time.

ActiveCampaign Platform Instability

Jul <var data-var='date'>15</var>, <var data-var='time'>11:02</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>03:42</var> CDT Monitoring - The issue has been remediated and we are continue to monitor. Jul <var data-var='date'>10</var>, <var data-var='time'>11:19</var> CDT Update - Engineering is continuing to work on resolution. Jul <var data-var='date'>10</var>, <var data-var='time'>06:57</var> CDT Identified - Engineering has identified the issue and is working on resolution. Jul <var data-var='date'>10</var>, <var data-var='time'>02:25</var> CDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>10</var>, <var data-var='time'>01:57</var> CDT Investigating - Engineers are investigating an issue affecting Custom Objects for APAC customers. Additional information will be shared as the investigation progresses.

Custom Objects for APAC customers.

Jul <var data-var='date'> 9</var>, <var data-var='time'>21:01</var> CDT Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>20:45</var> CDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 9</var>, <var data-var='time'>19:49</var> CDT Identified - Customer accounts hosted in APAC region are unavailable. Engineers have identified the issue and a fix is being implemented.

Customer accounts hosted in APAC region are unavailable.

Jun <var data-var='date'>26</var>, <var data-var='time'>18:09</var> CDT Resolved - Engineers have implemented a fix. all regions are now fully operational again. Jun <var data-var='date'>26</var>, <var data-var='time'>17:38</var> CDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>26</var>, <var data-var='time'>17:38</var> CDT Investigating - Engineers are currently investigating an issue affecting some customers in the campaign editor. For impacted accounts, clicking the Save and Exit or Next buttons may not respond as expected, which can prevent users from moving forward in the editor. Engineers are engaged and are actively working on the issue.

Issue with Campaign Editor

Jun <var data-var='date'>23</var>, <var data-var='time'>08:52</var> CDT Resolved - We believe this issue is resolved at this time. If customers are continuing to experience issues loading the pages in question, they should contact support. Jun <var data-var='date'>18</var>, <var data-var='time'>18:19</var> CDT Monitoring - ActiveCampaign is experiencing a degradation of some parts of the platform Customers who are attempting to access the main Contacts or Deals pages may see the content fail to load. Other pages may also be impacted. This issue is due to a security issue impacting a third party domain used to host assets for ActiveCampaign. If you are experiencing issues loading these or other pages, please reach out to support for more information. Symptoms may include pages that load the navigation but present a blank/white page for the main content. This issue may have started as early as Tuesday, June 16th, for some customers.

Issues loading the Contacts and Deals main pages

Jun <var data-var='date'>21</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>21</var>, <var data-var='time'>04:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>08:55</var> CDT Scheduled - On June 21st, between 4:00 AM and 5:00 AM (Central Time), engineers will be performing maintenance to improve ActiveCampaign infrastructure. Duration this time, customers may be unable to login or utilize the platform. Delays in processing of automations, campaign sending and additional processes may also be noticed.

Planned Platform Maintenance

Jun <var data-var='date'> 8</var>, <var data-var='time'>16:00</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>12:44</var> CDT Scheduled - Engineers will be performing maintenance on our reporting feature for the EU region beginning at 2pm CT. EU specific customers, may experience brief disruptions throughout the reporting environment.

EU Reporting Maintenance

Jun <var data-var='date'> 2</var>, <var data-var='time'>12:30</var> CDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 2</var>, <var data-var='time'>10:30</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 2</var>, <var data-var='time'>10:24</var> CDT Scheduled - Engineers will be performing maintenance on our reporting feature for the APAC region, starting momentarily. APAC specific customers, may experience brief disruptions throughout the reporting environment.

APAC Reporting Maintenance

Jun <var data-var='date'> 1</var>, <var data-var='time'>16:29</var> CDT Resolved - This incident was resolved about 1:29pm CT. No further impact has been observed. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:07</var> CDT Monitoring - Engineers are responding to a high error rate currently impacting the Hosted Legacy API, resulting in failed Web API requests. To restore full functionality, Engineers reverted the platform to the previous stable version.

High error rate on US region

May <var data-var='date'>19</var>, <var data-var='time'>06:44</var> CDT Resolved - Engineers have successfully deployed the fix across all systems. Testing confirms that the option to edit advanced searches and segmentations within the Contacts section is now fully restored and operating normally. This incident is now resolved. May <var data-var='date'>19</var>, <var data-var='time'>05:36</var> CDT Update - Engineers have successfully identified the root cause of the issue and verified a solution. The fix is currently being rolled out across all systems to restore the ability to edit advanced searches and segmentations. Another update will be provided once the rollout is complete and functionality is fully restored. May <var data-var='date'>19</var>, <var data-var='time'>04:15</var> CDT Identified - Engineers are actively investigating an issue affecting the Contacts section. Reports indicate that the ability to edit existing advanced searches and segmentations is currently unavailable. Investigation is underway to identify the root cause and restore full functionality. Regular updates will be provided as new information becomes available.

Disruption to Advanced Search Editing on the Contacts page

May <var data-var='date'>17</var>, <var data-var='time'>04:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>10:19</var> CDT Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>13</var>, <var data-var='time'>10:02</var> CDT Scheduled - On May 17th, between 3:00 AM and 4:00 AM (Central Time), engineers will be performing maintenance to improve ActiveCampaign infrastructure. Duration this time, customers may be unable to login or utilize the platform. Delays in processing of automations, campaign sending and additional processes may also be noticed.

May <var data-var='date'>10</var>, <var data-var='time'>03:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>02:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>08:18</var> CDT Scheduled - On May 10th, between 2:00 AM and 3:00 AM (Central Time), engineers will be performing maintenance to improve ActiveCampaign infrastructure. During this time, customers may be unable to perform bulk imports of contacts.

Apr <var data-var='date'>28</var>, <var data-var='time'>11:24</var> CDT Resolved - Engineers have released a fix to address the issues impacting the platform. Normal service has been restored for all impacted users. Apr <var data-var='date'>28</var>, <var data-var='time'>06:04</var> CDT Identified - Engineers have identified an issue preventing new accounts from creating landing pages. Existing landing pages are unaffected. The cause has been identified and a fix is will be deployed as soon as possible.

Trial Accounts cannot launch Landing Pages

Apr <var data-var='date'>19</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>04:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>10:01</var> CDT Scheduled - On April, 19th, between 4:00 AM and 5:00 AM (Central Time), engineers will be performing maintenance to improve ActiveCampaign infrastructure. During this time, customers may be unable to log in or utilize the platform. Delays in processing of automations, campaign sending and additional processes may also be noticed.

Apr <var data-var='date'>13</var>, <var data-var='time'>16:12</var> CDT Resolved - this incident is now resolved. customers should see their automations load. Apr <var data-var='date'>13</var>, <var data-var='time'>15:10</var> CDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>13</var>, <var data-var='time'>15:07</var> CDT Investigating - The automation blocks are not currently loading in the Automations Builder. This does not impact your saved, active automations. Engineers are working to resolve the issue

Automations Builder Loading Issue

Mar <var data-var='date'>26</var>, <var data-var='time'>20:01</var> CDT Resolved - Campaign delays in the EU region have been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>16:51</var> CDT Update - Engineers are continuing to investigate delays in campaign sending in the EU region. Mar <var data-var='date'>26</var>, <var data-var='time'>16:05</var> CDT Update - Engineers are continuing to investigate delays in campaign sending in the EU region. Mar <var data-var='date'>26</var>, <var data-var='time'>14:45</var> CDT Update - Engineers are continuing to investigate delays in campaign sending in the EU region. Mar <var data-var='date'>26</var>, <var data-var='time'>13:43</var> CDT Update - Engineers are continuing to investigate delays in campaign sending in the EU region. Mar <var data-var='date'>26</var>, <var data-var='time'>12:57</var> CDT Identified - Engineers have observed delays in campaign sending in the EU region and are working on a resolution.

Campaign Sending Delay in EU region

Mar <var data-var='date'>26</var>, <var data-var='time'>10:29</var> CDT Resolved - Engineers have verified the fix in our production environment Mar <var data-var='date'>26</var>, <var data-var='time'>08:19</var> CDT Identified - Engineers have identified a fix and it is being deployed now Mar <var data-var='date'>26</var>, <var data-var='time'>06:56</var> CDT Investigating - Engineers have detected that Mobile app (iOS) users are unable to log in. However, the web interface remains unaffected. We are investigating the issue and working to resolve it as soon as possible. During this time, you may experience slower response times or intermittent errors.

Title: Mobile App (iOS) App Heavily Degraded Performance

Mar <var data-var='date'> 5</var>, <var data-var='time'>17:28</var> CST Resolved - The issues affecting service connectivity have been resolved. Following a coordinated effort with our infrastructure partners, all systems are now fully operational and performing as expected Mar <var data-var='date'> 5</var>, <var data-var='time'>16:43</var> CST Investigating - We are currently investigating a service interruption affecting a subset of our customers in US. Users may experience errors or inability to access certain features at this time. Our engineering team is fully engaged and working to identify the root cause.

Service outage affecting subset of our customers

Feb <var data-var='date'>18</var>, <var data-var='time'>15:55</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>15:00</var> CST Investigating - Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign accounts. We are actively investigating the root cause and will provide further updates as more information becomes available.

Service Interruption: Account Access Issues (APAC & EU)

Feb <var data-var='date'>17</var>, <var data-var='time'>04:47</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>10:28</var> CST Monitoring - The Engineering team has resolved the reporting analytics issue and will continue to closely monitor performance and stability to ensure continued service reliability. Feb <var data-var='date'>12</var>, <var data-var='time'>06:35</var> CST Update - The Engineering team is continuing work to resolve the identified issue. Additional status updates will be provided as they become available. Feb <var data-var='date'>11</var>, <var data-var='time'>07:23</var> CST Identified - The Engineering team is actively working to resolve the identified issue. Additional status updates will be provided as they become available. Feb <var data-var='date'>10</var>, <var data-var='time'>13:06</var> CST Update - Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available Feb <var data-var='date'>10</var>, <var data-var='time'>12:02</var> CST Update - Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available. Feb <var data-var='date'>10</var>, <var data-var='time'>10:40</var> CST Investigating - Our engineering team has identified an issue affecting reporting analytics for a segment of our users. We are investigating the root cause and will provide further updates as more information becomes available.

ActiveCampaign Reports Issue

Feb <var data-var='date'>16</var>, <var data-var='time'>09:29</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>13</var>, <var data-var='time'>13:34</var> CST Monitoring - The platform is restored though customers may experience delays in full access being restored due to caching. We expect full access to be restored within one hour for anyone still impacted. Feb <var data-var='date'>13</var>, <var data-var='time'>13:26</var> CST Update - Portions of the API have come back online. We are continuing to apply fixes to enable full restoration. Feb <var data-var='date'>13</var>, <var data-var='time'>13:16</var> CST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>13</var>, <var data-var='time'>13:02</var> CST Identified - We are aware of a general outage for api.hilos.io. Engineering is working to restore functionality now.

Is ActiveCampaign down?

ActiveCampaign status is DEGRADED

Components with issues

Lastest published events

Issue impacting customer logins for a portion of users

Issue Affecting Segmented Campaigns in the EU Region

Engineers are researching an issue that may caused some customer reports to intermittently not load.

ActiveCampaign Services, Components and Regions

Recent ActiveCampaign events

Issue impacting customer logins for a portion of users

Issue Affecting Segmented Campaigns in the EU Region

Engineers are researching an issue that may caused some customer reports to intermittently not load.

Intermittent Page Access Issues

ActiveCampaign Platform Instability

Custom Objects for APAC customers.