Mar <var data-var='date'>26</var>, <var data-var='time'>20:01</var> CDT Resolved - Campaign delays in the EU region have been resolved.Mar <var data-var='date'>26</var>, <var data-var='time'>16:51</var> CDT Update - Engineers are continuing to investigate delays in campaign sending in the EU region.Mar <var data-var='date'>26</var>, <var data-var='time'>16:05</var> CDT Update - Engineers are continuing to investigate delays in campaign sending in the EU region.Mar <var data-var='date'>26</var>, <var data-var='time'>14:45</var> CDT Update - Engineers are continuing to investigate delays in campaign sending in the EU region.Mar <var data-var='date'>26</var>, <var data-var='time'>13:43</var> CDT Update - Engineers are continuing to investigate delays in campaign sending in the EU region.Mar <var data-var='date'>26</var>, <var data-var='time'>12:57</var> CDT Identified - Engineers have observed delays in campaign sending in the EU region and are working on a resolution.

Campaign Sending Delay in EU region

Mar <var data-var='date'>26</var>, <var data-var='time'>10:29</var> CDT Resolved - Engineers have verified the fix in our production environmentMar <var data-var='date'>26</var>, <var data-var='time'>08:19</var> CDT Identified - Engineers have identified a fix and it is being deployed nowMar <var data-var='date'>26</var>, <var data-var='time'>06:56</var> CDT Investigating - Engineers have detected that Mobile app (iOS) users are unable to log in. However, the web interface remains unaffected. We are investigating the issue and working to resolve it as soon as possible. During this time, you may experience slower response times or intermittent errors.

Title: Mobile App (iOS) App Heavily Degraded Performance

Mar <var data-var='date'> 5</var>, <var data-var='time'>17:28</var> CST Resolved - The issues affecting service connectivity have been resolved. Following a coordinated effort with our infrastructure partners, all systems are now fully operational and performing as expectedMar <var data-var='date'> 5</var>, <var data-var='time'>16:43</var> CST Investigating - We are currently investigating a service interruption affecting a subset of our customers in US. Users may experience errors or inability to access certain features at this time. Our engineering team is fully engaged and working to identify the root cause.

Service outage affecting subset of our customers

Feb <var data-var='date'>18</var>, <var data-var='time'>15:55</var> CST Resolved - This incident has been resolved.Feb <var data-var='date'>18</var>, <var data-var='time'>15:00</var> CST Investigating - Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign accounts. We are actively investigating the root cause and will provide further updates as more information becomes available.

Service Interruption: Account Access Issues (APAC & EU)

Feb <var data-var='date'>17</var>, <var data-var='time'>04:47</var> CST Resolved - This incident has been resolved.Feb <var data-var='date'>12</var>, <var data-var='time'>10:28</var> CST Monitoring - The Engineering team has resolved the reporting analytics issue and will continue to closely monitor performance and stability to ensure continued service reliability.Feb <var data-var='date'>12</var>, <var data-var='time'>06:35</var> CST Update - The Engineering team is continuing work to resolve the identified issue. Additional status updates will be provided as they become available.Feb <var data-var='date'>11</var>, <var data-var='time'>07:23</var> CST Identified - The Engineering team is actively working to resolve the identified issue. Additional status updates will be provided as they become available.Feb <var data-var='date'>10</var>, <var data-var='time'>13:06</var> CST Update - Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes availableFeb <var data-var='date'>10</var>, <var data-var='time'>12:02</var> CST Update - Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available.Feb <var data-var='date'>10</var>, <var data-var='time'>10:40</var> CST Investigating - Our engineering team has identified an issue affecting reporting analytics for a segment of our users. We are investigating the root cause and will provide further updates as more information becomes available.

ActiveCampaign Reports Issue

Feb <var data-var='date'>16</var>, <var data-var='time'>09:29</var> CST Resolved - This incident has been resolved.Feb <var data-var='date'>13</var>, <var data-var='time'>13:34</var> CST Monitoring - The platform is restored though customers may experience delays in full access being restored due to caching. We expect full access to be restored within one hour for anyone still impacted.Feb <var data-var='date'>13</var>, <var data-var='time'>13:26</var> CST Update - Portions of the API have come back online. We are continuing to apply fixes to enable full restoration.Feb <var data-var='date'>13</var>, <var data-var='time'>13:16</var> CST Update - We are continuing to work on a fix for this issue.Feb <var data-var='date'>13</var>, <var data-var='time'>13:02</var> CST Identified - We are aware of a general outage for api.hilos.io. Engineering is working to restore functionality now.

Hilos.io Platform Unavailable

Jan <var data-var='date'>30</var>, <var data-var='time'>12:10</var> CST Resolved - This incident has been resolved.Jan <var data-var='date'>30</var>, <var data-var='time'>11:49</var> CST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>30</var>, <var data-var='time'>11:48</var> CST Investigating - We are investigating an issue with Active Intelligence for Automations.

Active Intelligence

Jan <var data-var='date'>18</var>, <var data-var='time'>05:00</var> CST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>18</var>, <var data-var='time'>04:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>13</var>, <var data-var='time'>10:22</var> CST Scheduled - On January, 18th, between 4:00 AM and 5:00 AM (Central Time), engineers will be performing maintenance to improve ActiveCampaign infrastructure. During this time, customers may be unable to log in or utilize the platform. Delays in processing of automations, campaign sending and additional processes may also be noticed.

Planned Platform Maintenance

Jan <var data-var='date'> 9</var>, <var data-var='time'>19:01</var> CST Resolved - This incident has been resolved.Jan <var data-var='date'> 9</var>, <var data-var='time'>12:55</var> CST Update - We are continuing to work on a fix for this issue.Jan <var data-var='date'> 9</var>, <var data-var='time'>11:43</var> CST Identified - Engineers have identified a solution, to mitigate bulk edit changes not saving properly.Jan <var data-var='date'> 9</var>, <var data-var='time'>09:59</var> CST Investigating - Users may experience issues making Bulk Edits to Contacts when targeting contacts through advance search (a segmentation). Engineers are investigating the issue.

Contact Bulk Edits

Jan <var data-var='date'> 4</var>, <var data-var='time'>18:51</var> CST Resolved - This incident has been resolved.Jan <var data-var='date'> 4</var>, <var data-var='time'>18:43</var> CST Monitoring - APAC queue was scaled 4x. the queue depth and errors seems to be dropping for both identified accountsJan <var data-var='date'> 4</var>, <var data-var='time'>18:19</var> CST Identified - scaling up the campaign sending crontabulpous instances to provide relief to elevated queue

SEV3 - [APAC] Delays in campaign sending due to an elevated queue

Dec <var data-var='date'>27</var>, <var data-var='time'>11:28</var> CST Resolved - This incident has been resolved.Dec <var data-var='date'>27</var>, <var data-var='time'>11:22</var> CST Update - We are continuing to work on a fix for this issue.Dec <var data-var='date'>27</var>, <var data-var='time'>11:02</var> CST Identified - The root issue has been identified and engineers are working to fix the problem now.Dec <var data-var='date'>27</var>, <var data-var='time'>11:00</var> CST Investigating - Engineers have been alerted to an increased rate of failures coming from the API. We are actively looking into the issue now.

Increase in Failures Using the API

Dec <var data-var='date'>14</var>, <var data-var='time'>18:56</var> CST Resolved - This incident has been resolved.Dec <var data-var='date'>13</var>, <var data-var='time'>14:09</var> CST Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'>13</var>, <var data-var='time'>09:42</var> CST Investigating - We are aware of an increased rate of SMS delivery failures and engineers are actively investigating. Failed deliveries are accurately reported in your account and are not charged.

Degraded SMS Delivery Rates

Dec <var data-var='date'>13</var>, <var data-var='time'>09:39</var> CST Resolved - This incident has been resolved.Dec <var data-var='date'>11</var>, <var data-var='time'>13:26</var> CST Update - This issue has been resolved and the services are fully operational again.Dec <var data-var='date'>11</var>, <var data-var='time'>12:59</var> CST Investigating - Engineers have detected degraded performance with the Partner Portal, trial signups, billing management pages and areas of activecampaign.com. Our engineers are investigating the issue and working to resolve it as soon as possible. During this time, you may experience slower response times or intermittent errors

Partner Portal, ActiveCampaign.com degraded Performance

Dec <var data-var='date'>11</var>, <var data-var='time'>21:00</var> CST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>11</var>, <var data-var='time'>20:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>11</var>, <var data-var='time'>11:29</var> CST Scheduled - On December 11th starting at 8pm Central time, engineers will be performing maintenance for the reporting tool. Any reports created, or modified, during this maintenance window may not be saved. During this upgrade, reports may also be intermittently available.

Reporting Upgrade

Nov <var data-var='date'>20</var>, <var data-var='time'>12:06</var> CST Resolved - All landing pages are loading as expected.Nov <var data-var='date'>20</var>, <var data-var='time'>11:49</var> CST Monitoring - A fix has been implemented and we are monitoring the results.Nov <var data-var='date'>20</var>, <var data-var='time'>11:28</var> CST Investigating - We are currently investigating this issue.

Engineers are investigating an issue that is preventing landing pages to load for pages using a custom domain.  Non custom domain pages are working as expected.

Nov <var data-var='date'>17</var>, <var data-var='time'>14:24</var> CST Resolved - This incident has been resolved.Nov <var data-var='date'>17</var>, <var data-var='time'>13:54</var> CST Investigating - Engineers are aware of and actively investigating an increase in API errors, specifically 502 errors.

Elevated API Errors

Nov <var data-var='date'> 6</var>, <var data-var='time'>17:50</var> CST Resolved - This incident has been resolved.Nov <var data-var='date'> 6</var>, <var data-var='time'>15:36</var> CST Monitoring - Both automation and campaign link tracking issues have been resolved and there is no continuing impact. We are watching closely for any return of these issues.Nov <var data-var='date'> 6</var>, <var data-var='time'>15:17</var> CST Update - Link tracking is mostly restored. Engineers are continuing to work towards full resolution.Nov <var data-var='date'> 6</var>, <var data-var='time'>15:08</var> CST Identified - The issue has been identified and engineers are working to fully resolve the issue now.Nov <var data-var='date'> 6</var>, <var data-var='time'>14:59</var> CST Update - We are continuing to investigate this issue.Nov <var data-var='date'> 6</var>, <var data-var='time'>14:57</var> CST Update - We are continuing to investigate this issue. We see that automations are impacted as well. Engineers are continuing to investigate.Nov <var data-var='date'> 6</var>, <var data-var='time'>14:47</var> CST Investigating - We are aware of issues with tracked links in campaigns from customers in the US. Engineers are actively engaged and investigating the issue.

Issues with Automations and Campaign Link Tracking

Nov <var data-var='date'> 5</var>, <var data-var='time'>07:24</var> CST Resolved - Engineering and support has confirmed that the issue is resolved.Nov <var data-var='date'> 5</var>, <var data-var='time'>06:58</var> CST Monitoring - Engineers have applied a fix and are monitoring. Partners should now be able to access the partner portal as expected.Nov <var data-var='date'> 5</var>, <var data-var='time'>05:37</var> CST Identified - Engineers have identified the root cause and are working on implementing a fix.Nov <var data-var='date'> 5</var>, <var data-var='time'>04:59</var> CST Investigating - We are currently investigating this issue.

Engineers are actively investigating reports of partners being unable to login to their partner portal

Nov <var data-var='date'> 4</var>, <var data-var='time'>12:04</var> CST Resolved - All services should be functioning normally at this time.Nov <var data-var='date'> 4</var>, <var data-var='time'>11:23</var> CST Monitoring - Engineers have identified the root cause and implemented a fix. Customers should see performance returning to normal at this time but we will continue monitoring to ensure that performance is as expected.Nov <var data-var='date'> 4</var>, <var data-var='time'>10:41</var> CST Investigating - Engineers have identified intermittent degraded performance causing slower than expected response times and occasional session disruptions. We are investigating to determine the root cause.

Intermittent degraded performance

Oct <var data-var='date'>27</var>, <var data-var='time'>22:39</var> CDT Resolved - Engineers have identified the cause of the login verification email issue and have implemented a solution.Oct <var data-var='date'>27</var>, <var data-var='time'>21:56</var> CDT Investigating - Engineers have identified an issue impacting the delivery of login verification emails. As a result, customers who require email verification may be unable to log in. Verification via SMS is unaffected and remains functional.

Engineers have identified an issue with login verification emails

Oct <var data-var='date'>21</var>, <var data-var='time'>06:38</var> CDT Resolved - This incident has been resolved.Oct <var data-var='date'>21</var>, <var data-var='time'>06:38</var> CDT Update - The platform is fully functional and all systems are operating as normal.Oct <var data-var='date'>20</var>, <var data-var='time'>19:02</var> CDT Update - The platform is recovering from today's outage. While our cloud computing provider is now fully operational, other upstream services continue to be impacted. Most scheduled and background processes are significantly delayed including automations, bulk edits, imports, exports. Additionally, many AI features are degraded. Systems have been scaled to speed recovery and engineers continue to monitor progress.Oct <var data-var='date'>20</var>, <var data-var='time'>10:03</var> CDT Update - Engineers continue to monitor the system recovering.Oct <var data-var='date'>20</var>, <var data-var='time'>05:11</var> CDT Monitoring - Our systems are recovering and processing through backlogged queues. Systems are scaling to handle increased load.Oct <var data-var='date'>20</var>, <var data-var='time'>04:52</var> CDT Identified - Engineers have confirmed most ActiveCampaign systems are impacted by the current global outage of our cloud computing provider. The team is closely monitoring and will provide further updates as information becomes available.

Multiple Services on the ActiveCampaign platform are affected by an upstream provider outage.

Sep <var data-var='date'>21</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>21</var>, <var data-var='time'>04:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>19</var>, <var data-var='time'>08:39</var> CDT Scheduled - On September 21st, between 4:00 AM and 5:00 AM (Central Time), engineers will be performing maintenance to improve ActiveCampaign infrastructure. During this time, customers may be unable to log in or utilize the platform. Delays in processing of automations, campaign sending and additional processes may also be noticed.

Sep <var data-var='date'>12</var>, <var data-var='time'>14:44</var> CDT Resolved - This incident has been resolved.Sep <var data-var='date'>12</var>, <var data-var='time'>14:26</var> CDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>12</var>, <var data-var='time'>14:24</var> CDT Update - We are continuing to work on a fix for this issue.Sep <var data-var='date'>12</var>, <var data-var='time'>13:44</var> CDT Identified - Engineers have identified the root cause and are working on a fix now.Sep <var data-var='date'>12</var>, <var data-var='time'>13:33</var> CDT Update - We are continuing to investigate this issue.Sep <var data-var='date'>12</var>, <var data-var='time'>13:09</var> CDT Investigating - Engineers are investigating issues managing images within the content manager.

Content Editor Experiencing Image Management Issues

Sep <var data-var='date'> 9</var>, <var data-var='time'>17:58</var> CDT Resolved - The issue has been addressed and there should be no further delays in automations and/or email campaign sending.Sep <var data-var='date'> 9</var>, <var data-var='time'>17:15</var> CDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'> 9</var>, <var data-var='time'>17:15</var> CDT Identified - Engineers have detected an issue causing campaign and automation processing to be delayed by up to 60 minutes. This issue is impacting accounts in the US data center.

Delays in automations processing and email campaign sending

Sep <var data-var='date'> 5</var>, <var data-var='time'>12:56</var> CDT Resolved - Our monitoring shows all systems operating normally. The issue has been fully resolved.Sep <var data-var='date'> 5</var>, <var data-var='time'>12:16</var> CDT Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'> 5</var>, <var data-var='time'>11:21</var> CDT Identified - Engineers have detected delays or unavailability with access to the ActiveCampaign platform. Engineers are actively investigating the issue and working to restore normal service levels as soon as possible. This issue is impacting multiple services and features, which may result in slower response times or errors.

Is ActiveCampaign down?

ActiveCampaign status is UP

Lastest published events

Campaign Sending Delay in EU region

Title: Mobile App (iOS) App Heavily Degraded Performance

Service outage affecting subset of our customers

ActiveCampaign Services, Components and Regions

Recent ActiveCampaign events

Campaign Sending Delay in EU region

Title: Mobile App (iOS) App Heavily Degraded Performance

Service outage affecting subset of our customers

Service Interruption: Account Access Issues (APAC & EU)

ActiveCampaign Reports Issue

Hilos.io Platform Unavailable

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Is ActiveCampaign down?

ActiveCampaign status is UP

Lastest published events

Campaign Sending Delay in EU region

Title: Mobile App (iOS) App Heavily Degraded Performance

Service outage affecting subset of our customers

ActiveCampaign Services, Components and Regions

Recent ActiveCampaign events

Campaign Sending Delay in EU region

Title: Mobile App (iOS) App Heavily Degraded Performance

Service outage affecting subset of our customers

Service Interruption: Account Access Issues (APAC & EU)

ActiveCampaign Reports Issue

Hilos.io Platform Unavailable

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!