May <var data-var='date'>19</var>, <var data-var='time'>06:44</var> CDT Resolved - Engineers have successfully deployed the fix across all systems. Testing confirms that the option to edit advanced searches and segmentations within the Contacts section is now fully restored and operating normally. This incident is now resolved. May <var data-var='date'>19</var>, <var data-var='time'>05:36</var> CDT Update - Engineers have successfully identified the root cause of the issue and verified a solution. The fix is currently being rolled out across all systems to restore the ability to edit advanced searches and segmentations. Another update will be provided once the rollout is complete and functionality is fully restored. May <var data-var='date'>19</var>, <var data-var='time'>04:15</var> CDT Identified - Engineers are actively investigating an issue affecting the Contacts section. Reports indicate that the ability to edit existing advanced searches and segmentations is currently unavailable. Investigation is underway to identify the root cause and restore full functionality. Regular updates will be provided as new information becomes available.

Disruption to Advanced Search Editing on the Contacts page

May <var data-var='date'>17</var>, <var data-var='time'>04:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>03:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>10:19</var> CDT Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>13</var>, <var data-var='time'>10:02</var> CDT Scheduled - On May 17th, between 3:00 AM and 4:00 AM (Central Time), engineers will be performing maintenance to improve ActiveCampaign infrastructure. Duration this time, customers may be unable to login or utilize the platform. Delays in processing of automations, campaign sending and additional processes may also be noticed.

Planned Platform Maintenance

May <var data-var='date'>10</var>, <var data-var='time'>03:00</var> CDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>10</var>, <var data-var='time'>02:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>08:18</var> CDT Scheduled - On May 10th, between 2:00 AM and 3:00 AM (Central Time), engineers will be performing maintenance to improve ActiveCampaign infrastructure. During this time, customers may be unable to perform bulk imports of contacts.

Apr <var data-var='date'>28</var>, <var data-var='time'>11:24</var> CDT Resolved - Engineers have released a fix to address the issues impacting the platform. Normal service has been restored for all impacted users. Apr <var data-var='date'>28</var>, <var data-var='time'>06:04</var> CDT Identified - Engineers have identified an issue preventing new accounts from creating landing pages. Existing landing pages are unaffected. The cause has been identified and a fix is will be deployed as soon as possible.

Trial Accounts cannot launch Landing Pages

Apr <var data-var='date'>19</var>, <var data-var='time'>05:00</var> CDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>19</var>, <var data-var='time'>04:00</var> CDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>10:01</var> CDT Scheduled - On April, 19th, between 4:00 AM and 5:00 AM (Central Time), engineers will be performing maintenance to improve ActiveCampaign infrastructure. During this time, customers may be unable to log in or utilize the platform. Delays in processing of automations, campaign sending and additional processes may also be noticed.

Apr <var data-var='date'>13</var>, <var data-var='time'>16:12</var> CDT Resolved - this incident is now resolved. customers should see their automations load. Apr <var data-var='date'>13</var>, <var data-var='time'>15:10</var> CDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>13</var>, <var data-var='time'>15:07</var> CDT Investigating - The automation blocks are not currently loading in the Automations Builder. This does not impact your saved, active automations. Engineers are working to resolve the issue

Automations Builder Loading Issue

Mar <var data-var='date'>26</var>, <var data-var='time'>20:01</var> CDT Resolved - Campaign delays in the EU region have been resolved. Mar <var data-var='date'>26</var>, <var data-var='time'>16:51</var> CDT Update - Engineers are continuing to investigate delays in campaign sending in the EU region. Mar <var data-var='date'>26</var>, <var data-var='time'>16:05</var> CDT Update - Engineers are continuing to investigate delays in campaign sending in the EU region. Mar <var data-var='date'>26</var>, <var data-var='time'>14:45</var> CDT Update - Engineers are continuing to investigate delays in campaign sending in the EU region. Mar <var data-var='date'>26</var>, <var data-var='time'>13:43</var> CDT Update - Engineers are continuing to investigate delays in campaign sending in the EU region. Mar <var data-var='date'>26</var>, <var data-var='time'>12:57</var> CDT Identified - Engineers have observed delays in campaign sending in the EU region and are working on a resolution.

Campaign Sending Delay in EU region

Mar <var data-var='date'>26</var>, <var data-var='time'>10:29</var> CDT Resolved - Engineers have verified the fix in our production environment Mar <var data-var='date'>26</var>, <var data-var='time'>08:19</var> CDT Identified - Engineers have identified a fix and it is being deployed now Mar <var data-var='date'>26</var>, <var data-var='time'>06:56</var> CDT Investigating - Engineers have detected that Mobile app (iOS) users are unable to log in. However, the web interface remains unaffected. We are investigating the issue and working to resolve it as soon as possible. During this time, you may experience slower response times or intermittent errors.

Title: Mobile App (iOS) App Heavily Degraded Performance

Mar <var data-var='date'> 5</var>, <var data-var='time'>17:28</var> CST Resolved - The issues affecting service connectivity have been resolved. Following a coordinated effort with our infrastructure partners, all systems are now fully operational and performing as expected Mar <var data-var='date'> 5</var>, <var data-var='time'>16:43</var> CST Investigating - We are currently investigating a service interruption affecting a subset of our customers in US. Users may experience errors or inability to access certain features at this time. Our engineering team is fully engaged and working to identify the root cause.

Service outage affecting subset of our customers

Feb <var data-var='date'>18</var>, <var data-var='time'>15:55</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>18</var>, <var data-var='time'>15:00</var> CST Investigating - Engineers have identified an issue with account accessibility for customers hosted on our Multi-Region Data Center (MRDC) infrastructure. Currently, some customers in the APAC and EU regions may experience errors or timeouts when attempting to log in to their ActiveCampaign accounts. We are actively investigating the root cause and will provide further updates as more information becomes available.

Service Interruption: Account Access Issues (APAC & EU)

Feb <var data-var='date'>17</var>, <var data-var='time'>04:47</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>10:28</var> CST Monitoring - The Engineering team has resolved the reporting analytics issue and will continue to closely monitor performance and stability to ensure continued service reliability. Feb <var data-var='date'>12</var>, <var data-var='time'>06:35</var> CST Update - The Engineering team is continuing work to resolve the identified issue. Additional status updates will be provided as they become available. Feb <var data-var='date'>11</var>, <var data-var='time'>07:23</var> CST Identified - The Engineering team is actively working to resolve the identified issue. Additional status updates will be provided as they become available. Feb <var data-var='date'>10</var>, <var data-var='time'>13:06</var> CST Update - Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available Feb <var data-var='date'>10</var>, <var data-var='time'>12:02</var> CST Update - Engineers are continuing to investigating the root cause. Additional updates will be provided as more information becomes available. Feb <var data-var='date'>10</var>, <var data-var='time'>10:40</var> CST Investigating - Our engineering team has identified an issue affecting reporting analytics for a segment of our users. We are investigating the root cause and will provide further updates as more information becomes available.

ActiveCampaign Reports Issue

Feb <var data-var='date'>16</var>, <var data-var='time'>09:29</var> CST Resolved - This incident has been resolved. Feb <var data-var='date'>13</var>, <var data-var='time'>13:34</var> CST Monitoring - The platform is restored though customers may experience delays in full access being restored due to caching. We expect full access to be restored within one hour for anyone still impacted. Feb <var data-var='date'>13</var>, <var data-var='time'>13:26</var> CST Update - Portions of the API have come back online. We are continuing to apply fixes to enable full restoration. Feb <var data-var='date'>13</var>, <var data-var='time'>13:16</var> CST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>13</var>, <var data-var='time'>13:02</var> CST Identified - We are aware of a general outage for api.hilos.io. Engineering is working to restore functionality now.

Hilos.io Platform Unavailable

Jan <var data-var='date'>30</var>, <var data-var='time'>12:10</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'>30</var>, <var data-var='time'>11:49</var> CST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>30</var>, <var data-var='time'>11:48</var> CST Investigating - We are investigating an issue with Active Intelligence for Automations.

Active Intelligence

Jan <var data-var='date'>18</var>, <var data-var='time'>05:00</var> CST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>18</var>, <var data-var='time'>04:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>13</var>, <var data-var='time'>10:22</var> CST Scheduled - On January, 18th, between 4:00 AM and 5:00 AM (Central Time), engineers will be performing maintenance to improve ActiveCampaign infrastructure. During this time, customers may be unable to log in or utilize the platform. Delays in processing of automations, campaign sending and additional processes may also be noticed.

Jan <var data-var='date'> 9</var>, <var data-var='time'>19:01</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'> 9</var>, <var data-var='time'>12:55</var> CST Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'> 9</var>, <var data-var='time'>11:43</var> CST Identified - Engineers have identified a solution, to mitigate bulk edit changes not saving properly. Jan <var data-var='date'> 9</var>, <var data-var='time'>09:59</var> CST Investigating - Users may experience issues making Bulk Edits to Contacts when targeting contacts through advance search (a segmentation). Engineers are investigating the issue.

Contact Bulk Edits

Jan <var data-var='date'> 4</var>, <var data-var='time'>18:51</var> CST Resolved - This incident has been resolved. Jan <var data-var='date'> 4</var>, <var data-var='time'>18:43</var> CST Monitoring - APAC queue was scaled 4x. the queue depth and errors seems to be dropping for both identified accounts Jan <var data-var='date'> 4</var>, <var data-var='time'>18:19</var> CST Identified - scaling up the campaign sending crontabulpous instances to provide relief to elevated queue

SEV3 - [APAC] Delays in campaign sending due to an elevated queue

Dec <var data-var='date'>27</var>, <var data-var='time'>11:28</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'>27</var>, <var data-var='time'>11:22</var> CST Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>27</var>, <var data-var='time'>11:02</var> CST Identified - The root issue has been identified and engineers are working to fix the problem now. Dec <var data-var='date'>27</var>, <var data-var='time'>11:00</var> CST Investigating - Engineers have been alerted to an increased rate of failures coming from the API. We are actively looking into the issue now.

Increase in Failures Using the API

Dec <var data-var='date'>14</var>, <var data-var='time'>18:56</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'>13</var>, <var data-var='time'>14:09</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>13</var>, <var data-var='time'>09:42</var> CST Investigating - We are aware of an increased rate of SMS delivery failures and engineers are actively investigating. Failed deliveries are accurately reported in your account and are not charged.

Degraded SMS Delivery Rates

Dec <var data-var='date'>13</var>, <var data-var='time'>09:39</var> CST Resolved - This incident has been resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>13:26</var> CST Update - This issue has been resolved and the services are fully operational again. Dec <var data-var='date'>11</var>, <var data-var='time'>12:59</var> CST Investigating - Engineers have detected degraded performance with the Partner Portal, trial signups, billing management pages and areas of activecampaign.com. Our engineers are investigating the issue and working to resolve it as soon as possible. During this time, you may experience slower response times or intermittent errors

Partner Portal, ActiveCampaign.com degraded Performance

Dec <var data-var='date'>11</var>, <var data-var='time'>21:00</var> CST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>11</var>, <var data-var='time'>20:00</var> CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>11</var>, <var data-var='time'>11:29</var> CST Scheduled - On December 11th starting at 8pm Central time, engineers will be performing maintenance for the reporting tool. Any reports created, or modified, during this maintenance window may not be saved. During this upgrade, reports may also be intermittently available.

Reporting Upgrade

Nov <var data-var='date'>20</var>, <var data-var='time'>12:06</var> CST Resolved - All landing pages are loading as expected. Nov <var data-var='date'>20</var>, <var data-var='time'>11:49</var> CST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>20</var>, <var data-var='time'>11:28</var> CST Investigating - We are currently investigating this issue.

Engineers are investigating an issue that is preventing landing pages to load for pages using a custom domain.  Non custom domain pages are working as expected.

Nov <var data-var='date'>17</var>, <var data-var='time'>14:24</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'>17</var>, <var data-var='time'>13:54</var> CST Investigating - Engineers are aware of and actively investigating an increase in API errors, specifically 502 errors.

Elevated API Errors

Nov <var data-var='date'> 6</var>, <var data-var='time'>17:50</var> CST Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>15:36</var> CST Monitoring - Both automation and campaign link tracking issues have been resolved and there is no continuing impact. We are watching closely for any return of these issues. Nov <var data-var='date'> 6</var>, <var data-var='time'>15:17</var> CST Update - Link tracking is mostly restored. Engineers are continuing to work towards full resolution. Nov <var data-var='date'> 6</var>, <var data-var='time'>15:08</var> CST Identified - The issue has been identified and engineers are working to fully resolve the issue now. Nov <var data-var='date'> 6</var>, <var data-var='time'>14:59</var> CST Update - We are continuing to investigate this issue. Nov <var data-var='date'> 6</var>, <var data-var='time'>14:57</var> CST Update - We are continuing to investigate this issue. We see that automations are impacted as well. Engineers are continuing to investigate. Nov <var data-var='date'> 6</var>, <var data-var='time'>14:47</var> CST Investigating - We are aware of issues with tracked links in campaigns from customers in the US. Engineers are actively engaged and investigating the issue.

Issues with Automations and Campaign Link Tracking

Nov <var data-var='date'> 5</var>, <var data-var='time'>07:24</var> CST Resolved - Engineering and support has confirmed that the issue is resolved. Nov <var data-var='date'> 5</var>, <var data-var='time'>06:58</var> CST Monitoring - Engineers have applied a fix and are monitoring. Partners should now be able to access the partner portal as expected. Nov <var data-var='date'> 5</var>, <var data-var='time'>05:37</var> CST Identified - Engineers have identified the root cause and are working on implementing a fix. Nov <var data-var='date'> 5</var>, <var data-var='time'>04:59</var> CST Investigating - We are currently investigating this issue.

Engineers are actively investigating reports of partners being unable to login to their partner portal

Nov <var data-var='date'> 4</var>, <var data-var='time'>12:04</var> CST Resolved - All services should be functioning normally at this time. Nov <var data-var='date'> 4</var>, <var data-var='time'>11:23</var> CST Monitoring - Engineers have identified the root cause and implemented a fix. Customers should see performance returning to normal at this time but we will continue monitoring to ensure that performance is as expected. Nov <var data-var='date'> 4</var>, <var data-var='time'>10:41</var> CST Investigating - Engineers have identified intermittent degraded performance causing slower than expected response times and occasional session disruptions. We are investigating to determine the root cause.

Is ActiveCampaign down?

ActiveCampaign status is UP

Lastest published events

Disruption to Advanced Search Editing on the Contacts page

Planned Platform Maintenance

Planned Platform Maintenance

ActiveCampaign Services, Components and Regions

Recent ActiveCampaign events

Disruption to Advanced Search Editing on the Contacts page

Planned Platform Maintenance

Planned Platform Maintenance

Trial Accounts cannot launch Landing Pages

Planned Platform Maintenance

Automations Builder Loading Issue

Get your FREE account now,
5 monitors included!

Is ActiveCampaign down?

ActiveCampaign status is UP

Lastest published events

Disruption to Advanced Search Editing on the Contacts page

Planned Platform Maintenance

Planned Platform Maintenance

ActiveCampaign Services, Components and Regions

Recent ActiveCampaign events

Disruption to Advanced Search Editing on the Contacts page

Planned Platform Maintenance

Planned Platform Maintenance

Trial Accounts cannot launch Landing Pages

Planned Platform Maintenance

Automations Builder Loading Issue

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!