Aug <var data-var='date'> 5</var>, <var data-var='time'>08:29</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>08:25</var> UTC Monitoring - We have identified the cause, and are working on future prevention. Aug <var data-var='date'> 5</var>, <var data-var='time'>08:12</var> UTC Update - The API is operational, but we are still confirming root cause. Aug <var data-var='date'> 5</var>, <var data-var='time'>08:08</var> UTC Investigating - We are investigating the issue.

Intermittent US API downtime

Jun <var data-var='date'> 9</var>, <var data-var='time'>05:36</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>05:28</var> UTC Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'> 9</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>12:55</var> UTC Scheduled - We will be performing planned database maintenance during this window. The system is expected to remain available for most of the maintenance period, with only a brief interruption of a few minutes while the database upgrade is completed.

Database upgrade

May <var data-var='date'> 8</var>, <var data-var='time'>15:41</var> UTC Resolved - The incident has been resolved and all our services are fully functional now. May <var data-var='date'> 8</var>, <var data-var='time'>14:31</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'> 8</var>, <var data-var='time'>14:28</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'> 8</var>, <var data-var='time'>14:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>09:14</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 8</var>, <var data-var='time'>08:38</var> UTC Update - We are investigating degraded service caused by an issue affecting AWS infrastructure used by our platform. May <var data-var='date'> 8</var>, <var data-var='time'>05:42</var> UTC Investigating - We are currently investigating this issue.

Analytics Service (US Region) Partial Outage

Feb <var data-var='date'>24</var>, <var data-var='time'>10:45</var> UTC Resolved - This issue has been resolved. The issue lasted approximately 30 mins. Feb <var data-var='date'>24</var>, <var data-var='time'>10:33</var> UTC Identified - We are currently experiencing a brief issue with the image generating on our PDF certificates for accounts on our EU server. Our team has identified the issue and is implementing a fix.

PDF Image rendering issue - EU server

Dec <var data-var='date'>17</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>17</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>16</var>, <var data-var='time'>11:28</var> UTC Scheduled - Planned infrastructure updates

Planned infrastructure updates

Nov <var data-var='date'>18</var>, <var data-var='time'>17:50</var> UTC Resolved - Our Third-Party provider has confirmed that this issue has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>14:53</var> UTC Monitoring - Our third-party has implemented a fix and believes the issue has been resolved. We are seeing our pages being responsive; however, we will keep this issue as monitoring until our provider has cleared the Incident. Nov <var data-var='date'>18</var>, <var data-var='time'>12:08</var> UTC Investigating - Due to an issue with one of our third-party providers, our applications are currently impacted. For more information, you can view the Third-Party Status Page: https://www.cloudflarestatus.com/

Partial System outage - Third party service outage

Nov <var data-var='date'> 6</var>, <var data-var='time'>11:17</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 6</var>, <var data-var='time'>08:48</var> UTC Update - We will be undergoing scheduled maintenance during this time. Nov <var data-var='date'> 5</var>, <var data-var='time'>14:44</var> UTC Scheduled - Upgrading the Linux kernel version for security patching

Analytics cluster nodes upgrade in US/EU

Oct <var data-var='date'>21</var>, <var data-var='time'>05:30</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>16:50</var> UTC Update - Our service provider is continuing to monitor this issue on their side. We are not seeing any issues with our product, but we will continue to monitor this issue until it is resolved on their end. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status Oct <var data-var='date'>20</var>, <var data-var='time'>10:50</var> UTC Monitoring - Due to an issue with one of our third-party providers, our analytics pages were briefly not loading results on our US Server Dashboards. All other services were performing as expected. For more information, you can view the Third-Party Status Page: https://health.aws.amazon.com/health/status

Analytics Pages Not Loading - Third-Party service partial outage

Oct <var data-var='date'> 6</var>, <var data-var='time'>15:04</var> UTC Resolved - Issue has been resolved Oct <var data-var='date'> 6</var>, <var data-var='time'>14:59</var> UTC Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 6</var>, <var data-var='time'>14:34</var> UTC Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'> 6</var>, <var data-var='time'>14:34</var> UTC Identified - We have identified that some Issuers are experiencing an error message when trying to upload a spreadsheet to create credentials. Our developers are investigating and believe they have identified the error.

Spreadsheet Upload error - Create Credentials

Sep <var data-var='date'>19</var>, <var data-var='time'>09:19</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>19</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>18</var>, <var data-var='time'>13:08</var> UTC Scheduled - We'll be working to fix an issue on pre-render and at most we expect a small service impact for few seconds

Updating the CDN configuration

Sep <var data-var='date'>17</var>, <var data-var='time'>15:00</var> UTC Resolved - We experienced approximately 5 minutes of performance degradation for the PWL Domains on the USA - Credentials server

Performance Degradation for the PWL Domains on USA - Credentials server

Sep <var data-var='date'>11</var>, <var data-var='time'>19:01</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>11</var>, <var data-var='time'>18:19</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>11</var>, <var data-var='time'>16:19</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>11</var>, <var data-var='time'>15:25</var> UTC Investigating - We are currently investigating this issue.

US Platform Performance Degredation

Sep <var data-var='date'> 3</var>, <var data-var='time'>13:00</var> UTC Resolved - We experienced an incident that resulted in approximately six minutes of downtime affecting all services hosted on our US server.

System outage - US Server

Jul <var data-var='date'>23</var>, <var data-var='time'>16:15</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>23</var>, <var data-var='time'>12:05</var> UTC Verifying - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>20:42</var> UTC Scheduled - We will be performing scheduled maintenance as part of our migration from Netlify to Cloudflare. This upgrade will improve performance and reliability across our platform. No downtime is expected during this period, and all services should remain fully operational.

Migration to cloudflare

Jul <var data-var='date'>16</var>, <var data-var='time'>10:58</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>10:47</var> UTC Verifying - Verification is currently underway for the maintenance items. Jul <var data-var='date'>16</var>, <var data-var='time'>10:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>10:16</var> UTC Scheduled - OS upgrade for security patching.

Planned Analytics Service Maintenance (US)

Jul <var data-var='date'>15</var>, <var data-var='time'>23:05</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>15</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>21:44</var> UTC Scheduled - We're upgrading the OS for the Citus EC2 instances for security patching.

Planned Analytics Service Maintenance (EU)

Jul <var data-var='date'> 3</var>, <var data-var='time'>11:32</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:03</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:02</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 3</var>, <var data-var='time'>08:27</var> UTC Investigating - We are currently investigating this issue.

Degraded performance on EU

Jun <var data-var='date'>22</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>22</var>, <var data-var='time'>10:12</var> UTC Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'>22</var>, <var data-var='time'>08:17</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>19</var>, <var data-var='time'>13:54</var> UTC Scheduled - We are performing scheduled maintenance on Sunday, June 22nd, between 09:00 and 13:00 BST as we migrate our EU region from Netlify to Cloudflare. We do not expect any downtime, and all services should remain fully accessible throughout the maintenance window. This upgrade is part of our ongoing efforts to enhance performance and reliability.

Migration from Netlify to Cloudflare

Jun <var data-var='date'>18</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>12:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>12:29</var> UTC Scheduled - We’ve successfully completed the deployment to the sandbox environment We’re now proceeding with migrating routing and certificates. While we don’t expect any downtime, please note that the process will take approximately 30 minutes to complete.

Jun <var data-var='date'>18</var>, <var data-var='time'>11:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>18</var>, <var data-var='time'>10:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>18</var>, <var data-var='time'>10:10</var> UTC Scheduled - We're migrating our frontend hosting and CDN from Netlify to Cloudflare. The migration of our sandbox environment will begin shortly. While we do not expect any downtime, the process will take approximately 30 minutes to complete.

Upgrade to Cloudflare

Jun <var data-var='date'> 6</var>, <var data-var='time'>15:03</var> UTC Resolved - Spotlight Directory pages had temporary downtime for approximately 20 minutes. The issue was identified, a fix was implemented and it has been resolved.

Spotlight Directory page is not loading

May <var data-var='date'> 3</var>, <var data-var='time'>23:06</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 3</var>, <var data-var='time'>21:49</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Planned Analytics Service Maintenance (US and EU)

Jan <var data-var='date'> 8</var>, <var data-var='time'>13:28</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 8</var>, <var data-var='time'>12:36</var> UTC Identified - We have confirmed an issue with our vendor Sendgrid, and are awaiting a fix from their team.

Email delivery delays

Jan <var data-var='date'> 6</var>, <var data-var='time'>13:47</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 6</var>, <var data-var='time'>13:45</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 6</var>, <var data-var='time'>13:30</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 6</var>, <var data-var='time'>13:23</var> UTC Update - We are continuing to investigate this issue. Jan <var data-var='date'> 6</var>, <var data-var='time'>13:19</var> UTC Update - We are continuing to investigate this issue. Jan <var data-var='date'> 6</var>, <var data-var='time'>13:19</var> UTC Investigating - We are currently investigating this issue.

Recipient Activity page is not loading

Nov <var data-var='date'>20</var>, <var data-var='time'>18:00</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>17:52</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>20</var>, <var data-var='time'>14:48</var> UTC Identified - We have partial outage - Some users are not able to access analytics

Is Accredible down?

Accredible status is UP

Lastest published events

Intermittent US API downtime

Database upgrade

Analytics Service (US Region) Partial Outage

Accredible Services, Components and Regions

Recent Accredible events

Intermittent US API downtime

Database upgrade

Analytics Service (US Region) Partial Outage

PDF Image rendering issue - EU server

Planned infrastructure updates

Partial System outage - Third party service outage