Apr <var data-var='date'> 8</var>, <var data-var='time'>13:15</var> PDT Identified - Starting at 13:30 UTC on April 8, 2026, Abnormal began experiencing an issue with receipt of email-based support case submissions and replies due to a vendor caused issue. Customer emails to support@abnormalsecurity.com or support@abnormal.ai may be delayed. Abnormal support is actively monitoring the issue and will provide further updates once additional information is received from the vendor. In the meantime, customers are encouraged to submit support inquiries through the Abnormal Customer Support Portal at https://abnormalsecurity.my.site.com/support/s/.

Support Case Submission via Email Temporarily Unavailable

Apr <var data-var='date'> 8</var>, <var data-var='time'>08:56</var> PDT Resolved - Between 09:53 UTC on April 4, 2026 and 17:38 UTC on April 6, 2026, Abnormal experienced an issue within the Gov Portal affecting the AI Security Mailbox Analyzed tab and remediation information cards on the message details page. During this time, Gov customers may have experienced failures when loading the AI Security Mailbox Analyzed tab, and remediation details may have appeared incomplete or failed to display on the message details page. The Abnormal engineering team identified and resolved the underlying issue, and full functionality has been restored. If you experience any further issues, please reach out to the support team at support@abnormalsecurity.com.

AI Security Mailbox and Portal Display Issues

Mar <var data-var='date'>26</var>, <var data-var='time'>17:14</var> PDT Resolved - Between approximately 16:00 UTC and 23:50 UTC on March 26, 2026, Abnormal experienced a service disruption impacting AI Security Mailbox report processing for US and EU customers. During this time, new reports submitted to AI Security Mailbox may not have been processed as expected. Abnormal engineers deployed a fix at 23:50 UTC and confirmed that services are now processing in real time. Any reports submitted during the impacted window are currently being reprocessed and are expected to be fully completed within the next few hours. If you experience any further issues, please reach out to the Abnormal support team at support@abnormalsecurity.com.Mar <var data-var='date'>26</var>, <var data-var='time'>16:03</var> PDT Identified - Starting at approximately 16:00 UTC on March 26, 2026, Abnormal began experiencing an issue with AI Security Mailbox report processing. US and EU customers may experience failures in the processing of new reports submitted to AI Security Mailbox. Abnormal engineering is actively investigating and working to restore full functionality.

AI Security Mailbox Report Processing Disruption

Mar <var data-var='date'>16</var>, <var data-var='time'>17:00</var> PDT Resolved - Starting around 22:23 UTC on March 16, 2026, Abnormal experienced a service disruption impacting Inbound Email Security detection and remediation for some US customers. During this time, inline email processing was also affected, and some emails may not have been properly detected or remediated. Abnormal's engineering team actively worked to address the issue, and all services were fully restored as of 23:56 UTC. Detection and remediation are now operating as expected for US customers. If you experience any further issues, please reach out to Abnormal's support team at support@abnormalsecurity.com.Mar <var data-var='date'>16</var>, <var data-var='time'>16:21</var> PDT Investigating - Starting around 22:23 UTC on March 16, 2026, Abnormal began experiencing a service disruption impacting Inbound Email Security detection and remediation for some US customers. Additionally, inline email processing is affected during this time, and malicious emails may not be properly detected or remediated. Abnormal's engineering team is actively investigating and working to restore full functionality. The next update will be provided within 1 hour or when further information is obtained.

Inbound Email Security Detection and Remediation Disruption — US

Mar <var data-var='date'>16</var>, <var data-var='time'>08:05</var> PDT Resolved - Starting around 14:40 UTC, Abnormal experienced an issue with the EU Portal being inaccessible and displaying an error to EU customers. Email detection and remediation services were not impacted during this time and continued to operate normally. Access to the Abnormal Portal for EU customers has been restored as of 15:01 UTC. If you experience any further issues, please reach out to the Abnormal support team at support@abnormalsecurity.com.Mar <var data-var='date'>16</var>, <var data-var='time'>07:58</var> PDT Investigating - Starting around 14:26 UTC, Abnormal began experiencing an issue with the EU Portal being inaccessible and displaying an error. EU customers may be unable to access the Abnormal Portal during this time. Email detection and remediation services remain fully operational and are not impacted. The engineering team is actively working to restore access to the EU Portal.

Abnormal Portal Access Disruption – (EU)

Mar <var data-var='date'>12</var>, <var data-var='time'>13:56</var> PDT Resolved - Between 18:00 UTC and 20:40 UTC on March 12, 2026, Abnormal identified an issue where messages flagged as attack, spam, or borderline experienced delays in appearing within the Threat Log for Gov customers. Inbound Email Security detection and remediation remained fully functional throughout the incident, and all threats continued to be identified and acted upon as expected. Abnormal engineers redeployed the affected services and confirmed recovery as of 20:40 UTC. All messages during the incident window were queued and have been processed. If you experience any further issues, please reach out to Abnormal support at support@abnormalsecurity.com.Mar <var data-var='date'>12</var>, <var data-var='time'>13:31</var> PDT Identified - Starting at 18:00 UTC on March 12, 2026, Abnormal identified an issue where messages flagged as attack, spam, or borderline may experience delays in appearing within the Threat Log for Gov customers. Inbound Email Security detection and remediation remain fully functional, and all threats continue to be identified and acted upon as expected. The impact is limited to a delay in Threat Log visibility within the Portal.

Threat Log Display Delays – Gov

Feb <var data-var='date'>23</var>, <var data-var='time'>19:38</var> PST Resolved - Between February 23, 2026 at 19:55 UTC and February 24, 2026 at 03:30 UTC, Abnormal experienced an issue impacting Threat Log visibility for GovCloud customers. During this time, newly detected threats did not appear in the Threat Log, and the Email Details page displayed "content unavailable" for previously flagged messages. Inbound email processing, threat detection, and remediation were not impacted throughout the duration of this incident. Abnormal engineers have confirmed that Threat Log services are now processing in real time and full visibility has been restored. If you have any questions or concerns, please contact support at support@abnormalsecurity.com.Feb <var data-var='date'>23</var>, <var data-var='time'>19:23</var> PST Investigating - Starting February 23, 2026 at 19:55 UTC, Abnormal identified an issue impacting Threat Log visibility for GovCloud customers. During this time, newly detected threats may not appear in the Threat Log, and the Email Details page may display "content unavailable" for previously flagged messages. Inbound email processing, threat detection, and remediation remain fully operational and are not affected by this issue. The Abnormal engineering team is actively investigating and working to restore full Threat Log visibility.

Threat Log Visibility Disruption for Fedramp Customers

Feb <var data-var='date'>12</var>, <var data-var='time'>07:04</var> PST Resolved - Between 14:28 UTC and 15:00 UTC on February 12, Abnormal experienced issues with customers being able to access the Abnormal Portal. During this time, customers may have experienced the inability to log into the Portal. Service has been fully restored as of 15:00 UTC for customers in US and EU regions. If you experience any further issues, please reach out to support@abnormalsecurity.com.Feb <var data-var='date'>12</var>, <var data-var='time'>06:57</var> PST Monitoring - Starting at 14:28 UTC on February 12, Abnormal began experiencing issues with customers being able to access the Abnormal Portal. Customers may experience inability to log into the Portal and navigate pages. Abnormal is starting to see early recovery in the Portal in the US.  We continue to actively work to restore functionality.

Portal Access Issues

Feb <var data-var='date'>11</var>, <var data-var='time'>17:32</var> PST Resolved - Between 16:22 UTC on February 11 and 01:17 UTC on February 12, government customers may have experienced Account Takeover messages not being properly flagged for security threats. Abnormal's engineering team has resolved the issue and service is confirmed as fully functional. If customers experience any further issues, please reach out to support@abnormalsecurity.comFeb <var data-var='date'>11</var>, <var data-var='time'>16:56</var> PST Investigating - Starting at 16:22 UTC on February 11, Abnormal began experiencing an issue with Account Takeover detection. Government customers may experience Account Takeover messages not being properly flagged for security threats. Abnormal is actively investigating and working to resolve this issue.

Account Takeover Detection Issue

Feb <var data-var='date'>11</var>, <var data-var='time'>12:26</var> PST Resolved - Between 19:28 UTC and 20:15 UTC, Abnormal experienced service degradation with the Portal. US customers might have experienced issues logging in and navigating the Abnormal Portal during this time. EU customers were not impacted. Abnormal mitigated the root cause and services have been confirmed as fully restored. If you experience any further issues please reach out to support@abnormalsecurity.comFeb <var data-var='date'>11</var>, <var data-var='time'>11:56</var> PST Monitoring - Starting at 19:28 UTC, Abnormal began experiencing service degradation with the Portal. Customers might experience issues logging in and navigating the Abnormal Portal during this time. We are starting to see early signs of recovery and are working to ensure full service restoration.

Abnormal Portal Degradation

Feb <var data-var='date'>10</var>, <var data-var='time'>08:07</var> PST Resolved - Between 00:56 UTC and 16:00 UTC on February 10, 2026, Abnormal experienced a service disruption affecting email threat detection, AI Security Mailbox, and graymail processing for Government customers. During this time, some malicious and spam emails may not have been properly flagged or processed. Abnormal engineers restored service as of 16:00 UTC for email threat detection, AI Security Mailbox, and graymail processing for Government customers. If customers experience any further issues please reach out to support@abnormalsecurity.com for further assistance.Feb <var data-var='date'>10</var>, <var data-var='time'>07:30</var> PST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>10</var>, <var data-var='time'>07:21</var> PST Monitoring - Starting at 00:56 UTC on February 10, 2026, Abnormal began experiencing a service disruption affecting email threat detection, AI Security Mailbox, and graymail processing for government customers. During this time, malicious and spam emails may not be properly flagged or processed. Engineers are beginning to see early recovery. Abnormal engineers will continue to monitor for full service restoration.

Email Threat Detection and Graymail Processing Disruption for Government Customers

Jan <var data-var='date'>23</var>, <var data-var='time'>09:54</var> PST Resolved - As of 03:30 UTC on January 23, Abnormal's Inbound Email Security services have fully recovered from the processing delays due to the widespread Microsoft outage. Microsoft has confirmed that they have fully resolved the infrastructure issue that was impacting multiple services globally. All email processing has returned to normal performance levels. If you experience any further issues or need assistance, please reach out to Abnormal's support team at support@abnormalsecurity.com.Jan <var data-var='date'>22</var>, <var data-var='time'>21:57</var> PST Update - Microsoft has reported high confidence that the incident affecting Abnormal's Inbound Email Security service is largely resolved. Microsoft has confirmed that access to Microsoft Defender for Office, Microsoft Purview, and DNS functionality has been restored, and Exchange Online mail flow remains stable. Abnormal engineers will continue to monitor service health overnight. The next update will be be provided around 16:00 UTC.Jan <var data-var='date'>22</var>, <var data-var='time'>18:26</var> PST Monitoring - Abnormal is beginning to see early signs of recovery. The full recovery remains dependent on Microsoft completing their infrastructure restoration efforts. Our engineers continue to monitor the ongoing Microsoft issue impacting email processing. The next update will be provided when service is fully restored, or when Microsoft shares further information.Jan <var data-var='date'>22</var>, <var data-var='time'>16:43</var> PST Update - Microsoft has reported that during their ongoing recovery efforts for the outage that began affecting Abnormal's email services, they introduced a configuration change intended to expedite recovery. However, this change has temporarily created additional processing delays for some customers. The next update will be provided when Microsoft provides further information, or when services start to recover.Jan <var data-var='date'>22</var>, <var data-var='time'>13:45</var> PST Update - Microsoft has reported that while they have restored their affected infrastructure to a healthy state, additional load balancing is required to mitigate persistent impact from the earlier outage that began at 19:00 UTC. Microsoft has identified and is implementing additional actions to direct requests and traffic to additional healthy sections of infrastructure to achieve sustained recovery. Abnormal continues to monitor the situation closely and customers may still experience delays in email processing as Microsoft completes their recovery efforts.Jan <var data-var='date'>22</var>, <var data-var='time'>12:32</var> PST Identified - Starting at 19:00 UTC, Abnormal began experiencing an issue processing emails for Inbound Email Security for US customers due to a widespread Microsoft outage. Abnormal engineers are working with Microsoft to restore email security. The next update will be provided in 60 minutes or when further information is available. For more information on this outage, please see Microsoft's Status Page: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

Email Processing Delays Due to Microsoft Outage - US

Jan <var data-var='date'>21</var>, <var data-var='time'>10:44</var> PST Resolved - As of 18:33 UTC, Abnormal has fully restored all impacted services. Portal performance has returned to normal levels, and customers can now successfully access threat logs and retrieve threat data through Security Orchestration, Automation and Response integrations without errors. All delayed threat log data has been processed and is now available in customer portals. If customers continue to experience any issues, please contact support at support@abnormalsecurity.com.Jan <var data-var='date'>21</var>, <var data-var='time'>09:52</var> PST Investigating - Starting at 17:05 UTC, Abnormal began experiencing an issue affecting the display and access of threat log information, as well as slowness in the Abnormal Portal for US customers. Customers may encounter errors when viewing threat logs in the Abnormal portal or accessing threat data through Security Orchestration, Automation and Response integrations. Abnormal's threat detection and email protection services continue to operate normally, and customer security remains intact. The engineering team is actively working to restore full functionality, and the next update will be provided within 60 minutes or when more information becomes available.

Portal Performance and Threat Log Access Issues - US

Jan <var data-var='date'>15</var>, <var data-var='time'>16:05</var> PST Resolved - As of 23:40 UTC on January 16, 2026, the Account Takeover event issue affecting FedRAMP customers has been fully resolved. All Account Takeover services are now operating normally. Abnormal's core email protection services remained fully operational throughout this incident and continued to protect against threats. If customers have any questions or concerns, please contact support at support@abnormalsecurity.com.Jan <var data-var='date'>15</var>, <var data-var='time'>15:37</var> PST Monitoring - Abnormal engineers have restored Account Takeover service for FedRAMP customers and are beginning to see events processing normally. Engineers continue to work towards full service restoration and are monitoring the system closely. The next update will be provided when further information becomes available.Jan <var data-var='date'>15</var>, <var data-var='time'>13:40</var> PST Update - Abnormal engineers continue to work to fully restore Account Takeover functionality for FedRAMP customers. The next update will be provided when further information becomes available.Jan <var data-var='date'>15</var>, <var data-var='time'>12:39</var> PST Identified - Starting at 20:00 UTC on January 13, Abnormal began experiencing an issue affecting Account Takeover event visibility for Fedramp customers. Abnormal's core email protection services remain fully operational and continue to protect against threats. Abnormal's engineering team is actively working to restore full Account Takeover functionality.

Account Takeover Service Degradation - Fedramp

Jan <var data-var='date'>15</var>, <var data-var='time'>09:11</var> PST Resolved - Between 16:40 UTC and 17:00 UTC, Abnormal experienced a service degradation with the Abnormal Portal affecting Fedramp customers. During this time, Fedramp users experienced errors when trying to load and navigate the portal, along with delays with pages loading. Remediation and detection services remained fully operational throughout the incident window.

Portal Loading Errors in Fedramp

Jan <var data-var='date'>13</var>, <var data-var='time'>08:41</var> PST Resolved - Between 15:35 UTC and 16:37 UTC, customers experienced issues with the Abnormal Portal which caused slowness and failures when trying to load and navigate the portal. Email remediation and detection services remained fully operational during this time. Abnormal Portal services are now fully recovered and all functionality has been restored. If customers experience any further issues, please contact Abnormal support at support@abnormalsecurity.com.Jan <var data-var='date'>13</var>, <var data-var='time'>08:18</var> PST Investigating - Starting around 15:35 UTC, Abnormal began experiencing issues with the Abnormal Portal which is causing slowness and failures when trying to load and navigate the portal for US customers. Email remediation and detection services remain fully operational during this time. Abnormal's engineering team is actively investigating this issue and working toward a resolution. Updates will be provided as more information becomes available.

Portal Service Degradation - US

Dec <var data-var='date'>22</var>, <var data-var='time'>12:55</var> PST Resolved - Between 20:04 UTC and 20:45 UTC, US customers experienced issues with the Abnormal Portal which caused difficulties loading and navigating the platform. During this time, some users may have encountered errors or delays when accessing portal features. Email detection and remediation services remained fully operational throughout this incident. Portal functionality has been restored and services are now available. If you experience any further issues pertaining to this incident, please contact us at support@abnormalsecurity.com.

Abnormal Portal Degradation - US

Nov <var data-var='date'>20</var>, <var data-var='time'>04:48</var> PST Resolved - As of 12:40 UTC, Abnormal has implemented a fix and engineers are observing Security Orchestration, Automation Response traffic as expected. The service disruption affecting automated security workflows and response actions has been fully resolved. Please reach out to support@abnormalsecurity.com if you experience any further issues.Nov <var data-var='date'>20</var>, <var data-var='time'>03:44</var> PST Identified - Starting at 10:22 UTC, Abnormal began to experience an issue with Security Orchestration, Automation Response functionality. Customers may experience delays or failures when using automated security workflows and response actions. Abnormal's engineering team has identified the root cause and is actively working on resolution. The next update will be provided in 1 hour or when further information is obtained.

Security Orchestration and Automation Response Service Disruption

Nov <var data-var='date'> 6</var>, <var data-var='time'>16:20</var> PST Resolved - Abnormal's engineering team has fully resolved the Portal access issue. All customers can now successfully log in to the Portal, and services are operating normally. Email security protection remained fully operational throughout this incident. No further updates will be provided for this issue. If customers experience any further issues, please reach out to support@abnormalsecurity.com.Nov <var data-var='date'> 6</var>, <var data-var='time'>15:04</var> PST Monitoring - Portal services have remained stable since 21:10 UTC, and all customer access has been fully restored. Abnormal's engineering team continues working to address some underlying issues to prevent recurrence. Email security protection, including threat detection and remediation, remains fully operational and unaffected. The next update will be provided when this issue is fully resolved.Nov <var data-var='date'> 6</var>, <var data-var='time'>13:18</var> PST Identified - Abnormal's engineering team has made progress resolving the Portal access issue. Some customers in the US region are now able to successfully log in to the Portal. Engineers continue working to fully restore Portal access for all customers. Email security protection, including threat detection and remediation, remains fully operational and unaffected. Updates will be provided as the situation progresses.Nov <var data-var='date'> 6</var>, <var data-var='time'>12:46</var> PST Investigating - Starting around 20:25 UTC (1:25pm PT), Abnormal began experiencing an issue with the Portal login functionality impacting US customers. Customers may experience issues accessing the Abnormal Portal. Email remediation and detection services remain fully operational and unimpacted. Engineers are actively investigating the root cause and working to restore full Portal access.

Portal Access Disruption - US customers

Oct <var data-var='date'>20</var>, <var data-var='time'>17:49</var> PDT Resolved - All email security services remain stable and are operating normally. Engineers have initiated reprocessing of all messages sent during the incident window to ensure complete security coverage. If customers experience any further issues, please reach out to support@abnormalsecurity.com.Oct <var data-var='date'>20</var>, <var data-var='time'>14:54</var> PDT Monitoring - Email detection and remediation services have recovered and live traffic is currently processing normally. Portal login availability has been restored as of 21:45 UTC. Abnormal engineers are now initiating reprocessing of all messages impacted during the incident duration to ensure complete security coverage. We will continue monitoring system performance to confirm full service stability.Oct <var data-var='date'>20</var>, <var data-var='time'>13:42</var> PDT Update - AWS Infrastructure services are showing signs of recovery and Abnormal is actively verifying that Portal and all email security functionality has been restored. We will continue monitoring system performance and provide updates as we confirm full service restoration. Once services are fully available, we will initiate a reprocess for all messages during the impact window.Oct <var data-var='date'>20</var>, <var data-var='time'>10:15</var> PDT Update - Abnormal continues to monitor service health while waiting for AWS services to fully recover. Our engineering team has prepared a plan to perform reprocessing of all messages from the affected time window to ensure complete security coverage. We will continue monitoring system performance and provide updates as we confirm full service restoration. Updates from AWS can be found here: https://health.aws.amazon.com/health/statusOct <var data-var='date'>20</var>, <var data-var='time'>09:39</var> PDT Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>07:56</var> PDT Identified - Abnormal is seeing a resurgence of service degradation across multiple security products due to continued issues with AWS. During this time, some customers may experience issues accessing Portal, delays in email processing, threat detection, and remediation activities. Abnormal continues to actively work with AWS to resolve the underlying infrastructure issues and will reprocess all affected emails once services are fully restored to ensure complete security coverage.Oct <var data-var='date'>20</var>, <var data-var='time'>02:46</var> PDT Monitoring - AWS Infrastructure services are beginning to recover and Abnormal is actively verifying that all email security functionality has been restored. Our engineering team has initiated reprocessing of all messages from the affected time window to ensure complete security coverage. We will continue monitoring system performance and provide updates as we confirm full service restoration.Oct <var data-var='date'>20</var>, <var data-var='time'>00:48</var> PDT Identified - Starting at 06:55 UTC on October 20, 2025, Abnormal is experiencing service degradation across multiple security products due to infrastructure issues with a third-party cloud provider (Amazon Web Services). During this time, some customers may experience issues accessing Portal, delays in email processing, threat detection, and remediation activities. Abnormal is actively working with the provider to resolve the underlying infrastructure issues and will reprocess all affected emails once services are fully restored to ensure complete security coverage.

Service Disruption due to widespread AWS outage

Oct <var data-var='date'>14</var>, <var data-var='time'>10:15</var> PDT Resolved - Abnormal's email security services and portal access have been fully restored as of 16:35 UTC. Our engineering team is currently processing the backlog of messages from the affected timeframe, which is expected to complete within the next hour. If you experience any further issues, please reach out to support@abnormalsecurity.com.Oct <var data-var='date'>14</var>, <var data-var='time'>09:37</var> PDT Monitoring - Abnormal's engineering team has made progress resolving the service disruption affecting portal access and email remediation for US customers. Portal login services and email remediation functionality are beginning to recover. Engineers continue working to ensure complete restoration of all services. We will provide another update within the next hour or when full recovery is achieved.Oct <var data-var='date'>14</var>, <var data-var='time'>09:17</var> PDT Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>14</var>, <var data-var='time'>09:13</var> PDT Identified - Starting at 15:30 UTC on October 14, 2025, Abnormal experienced a service disruption affecting portal access and email remediation for US customers. During this time, customers may experience difficulties logging into the Abnormal portal and email remediation actions may be delayed. Our engineering team has identified the root cause and is actively working to restore full service.

Portal Access and Email Remediation Disruption for US Customers

Sep <var data-var='date'>19</var>, <var data-var='time'>14:54</var> PDT Resolved - Abnormal has successfully resolved the portal access issue that was affecting customers in Europe as of 21:30 UTC. Full portal functionality has been restored for all affected customers. Abnormal apologizes for any inconvenience this may have caused. If you continue to experience any issues accessing the portal, please contact support at support@abnormalsecurity.com.Sep <var data-var='date'>19</var>, <var data-var='time'>14:27</var> PDT Identified - Abnormal's engineering team has identified the cause of the portal access issue affecting customers and has successfully tested a solution. The team is now implementing this fix to restore full portal access for all affected customers. Abnormal will provide another update once the fix has been fully deployed and service is restored.Sep <var data-var='date'>19</var>, <var data-var='time'>13:34</var> PDT Investigating - Starting around 19:30 UTC, Abnormal began experiencing an issue with Portal login functionality. EU Customers may experience difficulties accessing the Portal during this time, while US customers are experiencing latency and delays while navigating the Abnormal portal. Abnormal's engineering team is actively investigating this issue. Email security protection remains fully operational and unaffected. The next update will be provided in 1 hour or when further information is available.

Portal Login Issues

Sep <var data-var='date'>15</var>, <var data-var='time'>11:55</var> PDT Resolved - Engineers identified and resolved a configuration issue that was preventing detection and remediation services from functioning properly for FedRamp customers. All services have been fully restored, and engineering teams are performing a replay of all impacted messages from the incident window to ensure complete threat detection and remediation coverage.Sep <var data-var='date'>15</var>, <var data-var='time'>11:00</var> PDT Investigating - Abnormal is currently investigating reports of detection and remediation services not working for FedRamp customers. This is impacting email threat detection and automatic remediation capabilities for affected customers. Abnormal's engineering team is actively investigating this issue and working toward a resolution.

Detection and Remediation Services Outage for FedRamp Customers

Sep <var data-var='date'>12</var>, <var data-var='time'>19:35</var> PDT Resolved - Portal access has been fully restored for all US customers as of 07:30 pm PT on September 12, 2025. Detection and remediation services were not impacted as part of this issue, and email protection continued to operate normally throughout the incident. If customers experience any further issues with portal access, please reach out to support at support@abnormalsecurity.com.Sep <var data-var='date'>12</var>, <var data-var='time'>18:54</var> PDT Identified - Starting at 06:00 pm PT on September 12, 2025, Abnormal is experiencing service issues affecting customer access to the portal for US customers. During this time, customers may be unable to log into the portal to access their account settings and security configurations. Abnormal's engineering team has identified the cause and is actively working to restore full portal access. Email protection services continue to operate normally during this time. Abnormal will provide an update within the next hour or when portal access is fully restored, whichever comes first.

Portal Access Issues for US Customers

Sep <var data-var='date'> 9</var>, <var data-var='time'>20:41</var> PDT Resolved - All impacted mailboxes have been fully recovered and email protection services are now fully functional. If customers experience any issues with mailbox protection services, please contact support at support@abnormalsecurity.com.Sep <var data-var='date'> 9</var>, <var data-var='time'>17:50</var> PDT Monitoring - Abnormal continues to see progress toward full recovery for impacted mailboxes. The recovery process is expected to continue for several hours. An update will be provided once email protection services have been fully restored for all affected mailboxes.Sep <var data-var='date'> 9</var>, <var data-var='time'>16:25</var> PDT Update - Abnormal is beginning to see service recovery, and our engineering team continues working toward full resolution. Once completely resolved, all emails from affected mailboxes will be automatically reprocessed to ensure complete security coverage. The next update will be provided when further information is available.Sep <var data-var='date'> 9</var>, <var data-var='time'>15:16</var> PDT Identified - Starting around 13:00 UTC on September 9, 2025, Abnormal experienced a service disruption affecting email protection for some US customer mailboxes across Office 365 and Google Workspace environments. During this time, affected mailboxes experienced interrupted email security monitoring and protection services. Abnormal's engineering team has identified the issue and is currently working to deploy a fix to impacted mailboxes. The next update will be provided in 1 hour or when further information is available.

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AI Security Mailbox and Portal Display Issues

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Abnormal Security Services, Components and Regions

Recent Abnormal Security events

Support Case Submission via Email Temporarily Unavailable

AI Security Mailbox and Portal Display Issues

AI Security Mailbox Report Processing Disruption

Inbound Email Security Detection and Remediation Disruption — US

Abnormal Portal Access Disruption – (EU)

Threat Log Display Delays – Gov

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Is Abnormal Security down?

Abnormal Security status is DEGRADED

Components with issues

Lastest published events

Support Case Submission via Email Temporarily Unavailable

AI Security Mailbox and Portal Display Issues

AI Security Mailbox Report Processing Disruption

Abnormal Security Services, Components and Regions

Recent Abnormal Security events

Support Case Submission via Email Temporarily Unavailable

AI Security Mailbox and Portal Display Issues

AI Security Mailbox Report Processing Disruption

Inbound Email Security Detection and Remediation Disruption — US

Abnormal Portal Access Disruption – (EU)

Threat Log Display Delays – Gov

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