Apr <var data-var='date'>26</var>, <var data-var='time'>12:28</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>26</var>, <var data-var='time'>06:00</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>26</var>, <var data-var='time'>06:00</var> PDT Investigating - Hi everyone, we're currently experiencing a partial service interruption on the web and mobile apps. Our team is currently investigating and we will be updating everyone as soon as possible.

Partial service interruption

Mar <var data-var='date'> 8</var>, <var data-var='time'>00:32</var> PST Resolved - ✅ Update: Trainerize is back online Hi everyone — Trainerize is now fully operational across both the web and mobile apps. Following our scheduled maintenance earlier this evening, some services didn’t perform as expected and the maintenance window took longer than originally planned. Our engineering team worked through the issue and has now restored the platform to full availability. Our team will continue monitoring the platform closely. — Team ABC Trainerize Mar <var data-var='date'> 7</var>, <var data-var='time'>23:13</var> PST Investigating - Hi everyone, we are still investigating reports and working to fully restore the platform and get it to full availability. We will be sharing updates as our engineers confirm everything is in order. We do apologize for the inconvenience. We will update everyone as soon as we have news. Thank you.

Planned Maintenance Monitoring - Degraded Performance

Mar <var data-var='date'> 7</var>, <var data-var='time'>22:00</var> PST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>27</var>, <var data-var='time'>16:28</var> PST Scheduled - Just a friendly heads up that we’ll be making some back-end updates to ABC Trainerize on Saturday, March 7th at 9:00pm PST. We’re upgrading our database infrastructure to improve reliability and resilience, streamline maintenance, and support future scalability to better serve you and your clients! 👏 ⏳ What to Expect: - Maintenance begins at 9:00pm PST to approximately 10:00pm PST (~1 hour) - During the planned maintenance window, the web and mobile apps will be unavailable to all users. We apologize in advance for any inconvenience this may cause. Thanks for your patience and happy training!

⚠️ Planned Maintenance on Saturday, March 7th at 9:00pm PST ⚠️

Mar <var data-var='date'> 2</var>, <var data-var='time'>15:06</var> PST Resolved - This incident has been resolved. Mar <var data-var='date'> 2</var>, <var data-var='time'>10:58</var> PST Update - Hi everyone, we are still investigating reports of latency on both our web and mobile apps. We will continue to closely monitor performance to ensure everything is running smoothly. Thank you for your patience. Mar <var data-var='date'> 2</var>, <var data-var='time'>10:51</var> PST Monitoring - Hi everyone, our team has fully restored services across both our web and mobile platforms. We will continue to closely monitor performance to ensure everything is running smoothly. Thank you for your patience, and we sincerely apologize for any inconvenience this may have caused you and your clients. Mar <var data-var='date'> 2</var>, <var data-var='time'>08:24</var> PST Investigating - Hi everyone, we're aware of an issue causing inability to login to the ABC Trainerize platform from both the web and mobile apps. Our team is actively investigating and will provide an update shortly. We apologize for this inconvenience. Thank you for your patience.

Service interruption and degraded performance - Web and Mobile App

Feb <var data-var='date'>26</var>, <var data-var='time'>17:43</var> PST Resolved - Hi everyone, we experienced a partial service outage from 3:32 - 5:30 PM PST affecting our web app. We are currently back online, and you and your clients can continue using both our web and mobile apps as normal. ✅ Feb <var data-var='date'>26</var>, <var data-var='time'>16:01</var> PST Investigating - Hi everyone, we're currently experiencing a partial service interruption on the web app. Our team is currently investigating and we will be updating everyone as soon as possible.

Partial service interruption on the web app

Feb <var data-var='date'> 2</var>, <var data-var='time'>10:16</var> PST Resolved - The issue causing intermittent timeouts to the ABC Trainerize platform from both the web and mobile app has been resolved. ABC Trainerize is back up and running! We apologize for any inconvenience and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at help@trainerize.com. Feb <var data-var='date'> 2</var>, <var data-var='time'>08:18</var> PST Investigating - Hi everyone, we’re currently experiencing a partial service interruption affecting the ABC Trainerize web and mobile apps. Our team is actively investigating and working toward a resolution. We’ll share updates as they become available. Thank you for your patience, and we apologize for the inconvenience.

Partial Service Interruption - ABC Trainerize Web and Mobile Apps

Oct <var data-var='date'>20</var>, <var data-var='time'>11:43</var> PDT Resolved - We experienced a brief service outage from 11:43 AM to 12:20 PM PST that affected both our web and mobile applications, preventing users from logging in. This issue is related to an ongoing incident with our cloud provider AWS (Amazon Web Services) impacting multiple applications. We are currently back online, and you and your clients can continue using both our web and mobile apps as normal. Our team is actively monitoring the situation in collaboration with AWS to ensure everything continues to run smoothly. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding throughout the incident. Thank you for your understanding, The ABC Trainerize Team

Service Interruption Due to AWS Outage

Aug <var data-var='date'> 7</var>, <var data-var='time'>08:32</var> PDT Resolved - Hi everyone, all the apps have been resubmitted to the Google Play Store and updates have started to roll out as of August 1st. We will be closing this status update and continuing to monitor. Please make sure you and your clients download the latest versions 7.191+. Thank you! Jul <var data-var='date'>31</var>, <var data-var='time'>18:46</var> PDT Identified - Hi everyone, our team has identified a bug that sneaked in with our latest app update. 😭🐞 We’ve fixed it in the meantime, and we have triggered a batch update for Android with a new version (7.191) which will solve the issue over the next hours or days (fingers crossed our friends over at Google Play Store will process this fix quickly!). The new app version (7.191) resolves the issue. We sincerely apologize for any inconvenience this has caused to clients. PS: Please note that all clients can download and use the Trainerize generic app in the meantime. The ABC Trainerize team. Jul <var data-var='date'>31</var>, <var data-var='time'>13:35</var> PDT Investigating - Hi everyone, we’ve identified a freeze issue affecting Custom Branded Apps on Android, specific to the latest Trainerize release (v7.190). The problem does not appear on iOS and is isolated to Android devices running this version. Our team is investigating to determine the root cause and implement a fix. We apologize for any inconvenience.

Android Only – Custom Branded Apps: Freeze Issue on Latest Version (7.190)

Jun <var data-var='date'>26</var>, <var data-var='time'>10:47</var> PDT Resolved - Hi Coach, We're happy to let you know that the issue affecting MyFitnessPal diary syncs has now been resolved. Meal data is once again syncing properly in ABC Trainerize. The fix was implemented by the MyFitnessPal team on their end, and our team has applied the necessary changes within ABC Trainerize. We've also re-synced all available data to ensure your experience is seamless moving forward. We are actively monitoring performance to ensure everything remains stable. We appreciate your patience and support while we worked through this alongside MyFitnessPal. If you and your clients continue to experience any issues, please reach out to our support team at help@trainerize.com. Thank you again for your understanding, The Team at ABC Trainerize Jun <var data-var='date'>25</var>, <var data-var='time'>10:36</var> PDT Identified - We’ve identified the root cause of the MyFitnessPal diary sync issue. The error "Diary sharing unsuccessful" is stemming from the MyFitnessPal side and is affecting some users trying to sync meals. We’re actively working with their team as they investigate and resolve the issue on their end. Thank you for your patience. We'll share another update as soon as more information is available. For real-time updates, visit: status.trainerize.com Jun <var data-var='date'>25</var>, <var data-var='time'>06:34</var> PDT Investigating - We're currently experiencing an issue where MyFitnessPal meals may not be syncing through despite having the correct diary settings. Users may experience a "Diary sharing unsuccessful" error when attempting to sync their diary. Our team is aware and actively investigating and working on a fix. We apologize for any inconvenience this may cause. Your patience and understanding are greatly appreciated. Thank you! For real-time updates, please visit: https://status.trainerize.com

Trainerize MyFitnessPal Synchronization

Jun <var data-var='date'>12</var>, <var data-var='time'>16:43</var> PDT Resolved - The Fitbit sync issue has now been resolved, and data should be syncing as expected. If you’re still seeing any delays or issues with either issues, please reach out to our team—we’re here to help! Thanks again for your patience while we got things back on track. Jun <var data-var='date'>12</var>, <var data-var='time'>15:35</var> PDT Update - We've resolved the issue affecting message notifications. Email and mobile push notifications should now be delivered as expected. If you are still having issues please reach out to our team. We've identified a separate issue with Fitbit data not syncing in the process and are still actively working to resolve this. We appreciate your patience and will continue to share updates as we make progress. Jun <var data-var='date'>12</var>, <var data-var='time'>13:50</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>12</var>, <var data-var='time'>13:49</var> PDT Investigating - We're currently investigating an issue where message notifications (email and mobile push) are not being delivered. We appologize for the inconvenience and we will share updates as they become available.

Messaging Notifications Not Working (Email & Push) & Fitbit Data Not Syncing

Jun <var data-var='date'>11</var>, <var data-var='time'>21:30</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>20:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>15:42</var> PDT Scheduled - Our engineers will be performing maintenance to our web and mobile apps at 8:30 PM PT / 11:30 PM ET in order to improve performance. This may cause a brief 5 to 10 minute disruption for anyone using the apps during that time. Please be sure to save any ongoing work prior to the start time above! We apologize for the inconvenience and we will keep you updated if there are any changes to this window!

Brief Maintenance

May <var data-var='date'> 8</var>, <var data-var='time'>12:17</var> PDT Resolved - We've successfully resolved the issue with MyFitnessPal. The fix will apply automatically, ensuring a smooth experience for you and your clients. We're currently monitoring the situation to ensure everything remains stable. Thank you for your patience and understanding throughout this process. If you encounter any further issues or have any questions, please reach out to our support team at help@trainerize.com. May <var data-var='date'> 8</var>, <var data-var='time'>10:15</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 8</var>, <var data-var='time'>08:29</var> PDT Investigating - We're currently experiencing an issue where MyFitnessPal meals may not be syncing through despite having the correct diary settings. This persists beyond hitting the "Sync Now" button used to manually sync meals. Our team is aware and actively investigating and working on a fix. We apologize for any inconvenience this may cause. Your patience and understanding are greatly appreciated. Thank you! For real-time updates, please visit: https://status.trainerize.com

Mar <var data-var='date'>23</var>, <var data-var='time'>19:56</var> PDT Resolved - The issue has been resolved. ABC Trainerize is back up and running! We apologize for any inconveniences and thank you for your patience and understanding. If you are experiencing any other issues, please contact us at help@trainerize.com. Mar <var data-var='date'>23</var>, <var data-var='time'>19:09</var> PDT Monitoring - ✅ Our team has implemented a fix and we are monitoring. Please let us know if you continue to experience any issues. Thank you and we apologize for any inconvenience with the web app tonight. Mar <var data-var='date'>23</var>, <var data-var='time'>18:43</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>23</var>, <var data-var='time'>18:32</var> PDT Investigating - ⚠️ Hi everyone, we are currently experiencing a service interruption. Our team is actively working to restore service as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience!

Service Interuption

Mar <var data-var='date'> 6</var>, <var data-var='time'>20:13</var> PST Resolved - This issue is now resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>20:08</var> PST Monitoring - Hi everyone, our team has restored access and the web and mobile platforms are fully operational. We are still investigating the root cause. Thank you for your patience tonight! Team ABC Trainerize. Mar <var data-var='date'> 6</var>, <var data-var='time'>19:22</var> PST Investigating - ⚠️ Hi everyone, we are currently experiencing a service interruption. Our team is actively working to restore service as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience!

Service Interruption

Mar <var data-var='date'> 6</var>, <var data-var='time'>18:54</var> PST Resolved - Hi everyone, this issue has been resolved! We appreciate the patience as our team worked to restore the service. Thank you! Mar <var data-var='date'> 6</var>, <var data-var='time'>18:47</var> PST Monitoring - Our team has successfully restored service and is actively monitoring performance. We will provide further updates as needed. Thank you for your patience! Mar <var data-var='date'> 6</var>, <var data-var='time'>18:19</var> PST Investigating - ⚠️ Hi everyone, we are currently experiencing a service interruption. Our team is actively working to restore service as quickly as possible. We will provide updates as soon as we have more information. Thank you for your patience!

Feb <var data-var='date'>27</var>, <var data-var='time'>14:17</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>13:59</var> PST Monitoring - We have identified the root cause and implemented a fix to address it. All features are now back online and accessible. Thank you for the patience while we worked to resolve this issue! Feb <var data-var='date'>27</var>, <var data-var='time'>13:45</var> PST Update - We are still actively investigating to determine the root cause of these issues. Thank you to everyone who has reached out to let us know! We will continue to post updates here. Feb <var data-var='date'>27</var>, <var data-var='time'>13:26</var> PST Investigating - We are aware of reports that users are having issues with the Calendar & Timeline not loading. This is impacting visibility to activities, meals and summaries. Our team is aware and actively investigating. Thank you for the patience!

Nutrition, Calendar and Timeline Not Loading

Feb <var data-var='date'>26</var>, <var data-var='time'>16:23</var> PST Resolved - Thanks to the improvements we made during yesterday’s maintenance, we’ve seen significant performance enhancements, and we have decided that a database maintenance is no longer required tonight! What this means for you: ✔️ No downtime tonight – ABC Trainerize will remain fully accessible on web & mobile. ✔️ We’re continuing to monitor and assess further improvements. ✔️ If a database upgrade is needed at a later time, we’ll schedule it in the coming weeks and keep you informed well in advance. Feb <var data-var='date'>24</var>, <var data-var='time'>17:03</var> PST Monitoring - We are aware that some users are experiencing performance and slowness issues over the past few days. Our team has been hard at work identifying the root cause, and we’ve implemented a fix that we expect will fully resolve these issues by Wednesday, February 26th. You can stay updated online by subscribing to this page! We truly apologize for any inconvenience this may have caused. We’re taking steps to ensure this doesn’t happen again in the future. Thank you for your patience and understanding!

Performance and slowness

Dec <var data-var='date'>11</var>, <var data-var='time'>22:58</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>11</var>, <var data-var='time'>22:48</var> PST Monitoring - We have implemented a fix and are testing. Users should be able to login without issue. Dec <var data-var='date'>11</var>, <var data-var='time'>22:08</var> PST Identified - We have identified the root cause and are working on a fix. Dec <var data-var='date'>11</var>, <var data-var='time'>21:49</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'>11</var>, <var data-var='time'>21:48</var> PST Investigating - We are aware of reports of users being unable to login to the ABC Trainerize platform both from the web and in app. We are actively investigating and will provide updates as we have them! We apologize for the interruption.

Users unable to login or sync data

Dec <var data-var='date'> 5</var>, <var data-var='time'>08:47</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 5</var>, <var data-var='time'>08:02</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 5</var>, <var data-var='time'>08:01</var> PST Scheduled - Our engineers will be performing maintenance to our web and mobile apps at 8:30 AM PT / 11:30 AM ET in order to improve performance. This may cause a brief 5 to 10 minute disruption for anyone using the apps during that time. Please be sure to save any ongoing work prior to the start time above! We apologize for the inconvenience and we will keep you updated once the maintenance starts. Thank you for your patience and support!

December 5 - Short Maintenance!

Nov <var data-var='date'>21</var>, <var data-var='time'>07:01</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>21</var>, <var data-var='time'>06:52</var> PST Monitoring - We have identified the root cause and implemented a fix! We appreciate your patience while we investigated. Nov <var data-var='date'>21</var>, <var data-var='time'>06:05</var> PST Investigating - We are aware that some users are having issues logging in and reports of challenges with certain portions of the platform not loading and/or acting inconsistently. We are actively investigating!

Login and performance issues for web users

Nov <var data-var='date'>20</var>, <var data-var='time'>21:20</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>20</var>, <var data-var='time'>21:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>20</var>, <var data-var='time'>12:19</var> PST Update - Just a heads up that we’ll be making upgrades to our web app on the Trainerize.com platform and will undergo planned maintenance today, Wednesday November 20th, 2024, at 9 PM PST. Please note a change in how long we will be unavailable, from a few minutes to 15 minutes. This means you can expect ABC Trainerize to be unavailable on the web app for no longer than 15 minutes at that time. Nov <var data-var='date'>14</var>, <var data-var='time'>09:40</var> PST Scheduled - Just a heads up that we’ll be making upgrades to our web app on the Trainerize.com platform and will undergo planned maintenance on Wednesday November 20th, 2024, at 9 PM PST. We are excited to share that we will be updating our web experience with an elevated look and feel, introducing a smoother, faster web performance, plus adding some powerful new functionality to make coaching even more seamless. This means you can expect ABC Trainerize to be unavailable on the web app for no longer than 15 minutes at that time. This won’t affect your account data at all. But to avoid any issues, make sure to save any ongoing work before the scheduled maintenance begins as you will be logged out of the web app and required to enter your credentials in order to log back in. 👉We encourage you to record your login credentials ahead of time so you don't experience any access issues once the update is complete. We recommend you pass this information on to your clients to avoid any confusion or concern.

Scheduled Maintenance - A New Web Experience is Coming!

Oct <var data-var='date'>25</var>, <var data-var='time'>13:32</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>25</var>, <var data-var='time'>12:55</var> PDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>25</var>, <var data-var='time'>12:55</var> PDT Monitoring - If have implemented a fix and all functions from the web have been restored! Thank you for your patience while we worked to get everything back to normal. Oct <var data-var='date'>25</var>, <var data-var='time'>08:17</var> PDT Identified - We have identified the root cause and are working on a fix! As a workaround you can get to your programs, etc. directly: 1. Log into your account from the web 2. Go directly by using this sub url with your ABC Trainerize account. Example: https://<youraccount>.trainerize.com/app/programs -Master Programs: app/programs -Master Workouts: app/workouts -Exercises: app/ExerciseLibrary.aspx -Meals: app/meals -Foods: app/foods -Habits: app/habits Oct <var data-var='date'>25</var>, <var data-var='time'>07:07</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>25</var>, <var data-var='time'>07:07</var> PDT Investigating - We are investigating reports that some users are unable to open folders/sections in the side navigation bar from the web including Master Workouts, Programs, and Appointments

Inability to open folders/sections in the side navigation bar from the web

Sep <var data-var='date'>28</var>, <var data-var='time'>07:30</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>07:12</var> PDT Monitoring - We have identified the root cause and all users can now login successfully. Thank you for your patience while we investigated! Sep <var data-var='date'>28</var>, <var data-var='time'>06:58</var> PDT Update - We are continuing to investigate. Users are now able to login, yet may continue to face degraded functionality and latency. Sep <var data-var='date'>28</var>, <var data-var='time'>06:21</var> PDT Investigating - We are investigating reports of some users having challenges logging in to their accounts via the web. We are actively investigating.

Users reporting login challenges and forced logouts

Sep <var data-var='date'>11</var>, <var data-var='time'>07:30</var> PDT Resolved - We have confirmed that all is well again. Progress photos and reports can be successfully uploaded. Thank you for the patience as we investigated and resolved this issue. Sep <var data-var='date'>11</var>, <var data-var='time'>07:16</var> PDT Monitoring - We have determined the root cause and have implemented a fix. All is back to normal! If you are still experiencing challenges please reach out at https://help.trainerize.com Sep <var data-var='date'>11</var>, <var data-var='time'>06:40</var> PDT Investigating - We are investigating reports of users not being able to upload progress photos and reports. Our engineering teams are on it! We will share further updates here as we work towards a resolution.

Progress Photos and Reports not uploading

Jul <var data-var='date'>19</var>, <var data-var='time'>09:03</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>08:38</var> PDT Monitoring - We have rolled back the changes introduced by CrowdStrike and have returned to normal operations! Thank you again for the all the patience as we worked to solve this issue. Jul <var data-var='date'>19</var>, <var data-var='time'>07:03</var> PDT Update - We have implemented a series of fixes that have improved performance. We are continuing to test and will provide further updates shortly. Jul <var data-var='date'>19</var>, <var data-var='time'>04:03</var> PDT Update - We continue to work towards a resolution. We will provide further updates as we have them. Jul <var data-var='date'>19</var>, <var data-var='time'>02:43</var> PDT Update - Thank you for your continued patience. We are still working towards a resolution. Jul <var data-var='date'>19</var>, <var data-var='time'>01:24</var> PDT Update - We are continuing to work on bringing ABC Trainerize back up and reverse the impacts from CrowdStrike. While we do not currently have an ETA, we have all hands on deck working to resolve this as quickly as we can. Thank you for your patience! Jul <var data-var='date'>19</var>, <var data-var='time'>00:51</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>18</var>, <var data-var='time'>23:00</var> PDT Investigating - Due to an unexpected impact from CrowdStrike, a third party provider we use, both our web and apps are currently experiencing server errors. We are working diligently to back out the changes and will provide further updates as we have them.

Is ABC Trainerize down?

ABC Trainerize status is UP

Lastest published events

Partial service interruption

Planned Maintenance Monitoring - Degraded Performance

⚠️ Planned Maintenance on Saturday, March 7th at 9:00pm PST ⚠️

ABC Trainerize Services, Components and Regions

Recent ABC Trainerize events

Partial service interruption

Planned Maintenance Monitoring - Degraded Performance

⚠️ Planned Maintenance on Saturday, March 7th at 9:00pm PST ⚠️

Service interruption and degraded performance - Web and Mobile App

Partial service interruption on the web app

Partial Service Interruption - ABC Trainerize Web and Mobile Apps

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Is ABC Trainerize down?

ABC Trainerize status is UP

Lastest published events

Partial service interruption

Planned Maintenance Monitoring - Degraded Performance

⚠️ Planned Maintenance on Saturday, March 7th at 9:00pm PST ⚠️

ABC Trainerize Services, Components and Regions

Recent ABC Trainerize events

Partial service interruption

Planned Maintenance Monitoring - Degraded Performance

⚠️ Planned Maintenance on Saturday, March 7th at 9:00pm PST ⚠️

Service interruption and degraded performance - Web and Mobile App

Partial service interruption on the web app

Partial Service Interruption - ABC Trainerize Web and Mobile Apps

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!