THIS IS A SCHEDULED EVENT Oct <var data-var='date'>19</var>, <var data-var='time'>10:00</var> - <var data-var='time'>12:00</var> CEST Oct <var data-var='date'> 1</var>, <var data-var='time'>16:50</var> CEST Scheduled - We will be performing scheduled maintenance on our production FTP server. Impact: During this window, expect a service interruption of up to a few hours. Access to the production FTP server (integration-server.360learning.com and integration-server.prod-dmz.360learning-dev.com) will be unavailable, and file uploads/downloads will not be possible. Not affected: Staging and development FTP servers are unaffected and will continue to operate normally. We appreciate your patience during this maintenance window.

Production FTP server maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>12</var>, <var data-var='time'>10:00</var> - <var data-var='time'>12:00</var> CEST Oct <var data-var='date'> 1</var>, <var data-var='time'>16:48</var> CEST Scheduled - We will be performing scheduled maintenance on our dev FTP server. Impact: During this window, expect a service interruption of up to a few hours. Access to the dev FTP server (test-integration-server.360learning.com and integration-server-dev.non-prod-dmz.360learning-dev.com) will be unavailable, and file uploads/downloads will not be possible. Not affected: Production and staging FTP servers are unaffected and will continue to operate normally. We appreciate your patience during this maintenance window.

Dev FTP server maintenance

Oct <var data-var='date'> 7</var>, <var data-var='time'>16:44</var> CEST Monitoring - We have identified an issue causing delays in emails sent from the platform. Emails triggered between 2:00 AM and 11:00 AM on October 7, 2026 are affected. No emails have been lost, and all affected messages will still be delivered, though with some delay.

Delays in email notifications

Sep <var data-var='date'> 9</var>, <var data-var='time'>11:01</var> CEST Completed - Scheduled maintenance is completed. The staging FTP server is now operational. Thank you for your patience. Sep <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 2</var>, <var data-var='time'>11:41</var> CEST Scheduled - We will be performing scheduled maintenance on our staging FTP server. Impact: During this window, expect a service interruption of up to a few hours. Access to the staging FTP server (integration-server-staging.non-prod-dmz.360learning-dev.com) will be unavailable, and file uploads/downloads will not be possible. Not affected: Production and development FTP servers are unaffected and will continue to operate normally. We appreciate your patience during this maintenance window.

Staging FTP server maintenance

Aug <var data-var='date'>27</var>, <var data-var='time'>17:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>27</var>, <var data-var='time'>16:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>14:39</var> CEST Scheduled - We will perform a security upgrade of the authentication service behind our public API. Within this window, a service interruption of up to one hour is expected. While it lasts: - API v2 requests may fail with 5xx errors, including authentication requests (POST /api/v2/oauth2/token). Failed calls can safely be retried once the interruption is over. If your integration retries automatically, no action is needed. - Course completion synchronization and e-Learning Standard course imports may be briefly delayed, and will catch up automatically. - Logging in and using the 360Learning platform are not affected. We recommend avoiding large scheduled API syncs during this window.

Public API authentication service upgrade

May <var data-var='date'>29</var>, <var data-var='time'>23:18</var> CEST Resolved - A fix has been applied successfully. The platform is now up and running. We maintain reinforced monitoring to accompany this return to normal. May <var data-var='date'>29</var>, <var data-var='time'>17:30</var> CEST Investigating - A critical issue is currently affecting our AI systems. As a result, all our generative AI features are currently unavailable: - Course Builder - Smart Reviews - AI Companion - AI Moderation - Question and Quiz Generation - AI Inline Editing We are aware of this issue and are actively investigating. We will keep you posted and provide the next update as soon as more information becomes available.

AI features are down

Apr <var data-var='date'>28</var>, <var data-var='time'>08:49</var> CEST Resolved - The incident was resolved yesterday at 6pm. Apr <var data-var='date'>27</var>, <var data-var='time'>16:57</var> CEST Update - We are continuing to investigate this issue. Unfortunately, it's unlikely that the service will be restored by the end of the day. Apr <var data-var='date'>27</var>, <var data-var='time'>14:18</var> CEST Investigating - We are currently experiencing issues impacting the Search functionality. We are investigating and will keep you posted as soon as we have an update to share.

Search Functionality Currently Unavailable

Apr <var data-var='date'>13</var>, <var data-var='time'>18:18</var> CEST Resolved - We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning! Apr <var data-var='date'>13</var>, <var data-var='time'>18:17</var> CEST Update - A fix has been applied successfully. Search is now up and running. We continue to closely monitor the situation. Apr <var data-var='date'>13</var>, <var data-var='time'>16:31</var> CEST Investigating - We are currently experiencing issues impacting the Search functionality. We are investigating and will keep you posted as soon as we have an update to share.

Mar <var data-var='date'>25</var>, <var data-var='time'>07:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>25</var>, <var data-var='time'>06:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>20</var>, <var data-var='time'>16:59</var> CET Scheduled - EN To ensure 360Learning continues to run at peak performance, we will be performing a brief technical migration on March 25th at 6:00 AM CET / 5:00 AM UTC. What this means for you: Our platform will be temporarily unavailable for a maximum of one hour during this window. No action is required on your part, and everything will be back to normal by 7:00 AM CET / 6:00 AM UTC. FR Afin de garantir que 360Learning continue de fonctionner de manière optimale, nous allons procéder à une brève migration technique le 25 mars à 6h00 CET / 5h00 UTC. Ce que cela signifie pour vous : Notre plateforme sera temporairement indisponible pour une durée maximale d'une heure durant ce créneau. Aucune action n'est requise de votre part, la plateforme sera de retour à l'état nominal avant 7h00 CET / 6h00 UTC. DE Um eine optimale Performance von 360Learning zu gewährleisten, führen wir am 25. März um 6:00 CET / 05:00 UTC eine kurze technische Migration durch. Was das für Sie bedeutet: Unsere Plattform wird innerhalb dieses Zeitfensters für maximal eine Stunde vorübergehend nicht verfügbar sein.

Platform unavailable due to technical migration

Mar <var data-var='date'>19</var>, <var data-var='time'>06:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 9</var>, <var data-var='time'>15:16</var> CET Scheduled - EN To ensure 360Learning continues to run at peak performance, we will be performing a brief technical migration on March 19th at 6:00 AM CET / 5:00 AM UTC. What this means for you: Our platform will be temporarily unavailable for a maximum of one hour during this window. No action is required on your part, and everything will be back to normal by 7:00 AM CET / 6:00 AM UTC. FR Afin de garantir que 360Learning continue de fonctionner de manière optimale, nous allons procéder à une brève migration technique le 19 mars à 6h00 CET / 5h00 UTC. Ce que cela signifie pour vous : Notre plateforme sera temporairement indisponible pour une durée maximale d'une heure durant ce créneau. Aucune action n'est requise de votre part, la plateforme sera de retour à l'état nominal avant 7h00 CET / 6h00 UTC. DE Um eine optimale Performance von 360Learning zu gewährleisten, führen wir am 19. März um 6:00 CET / 05:00 UTC eine kurze technische Migration durch. Was das für Sie bedeutet: Unsere Plattform wird innerhalb dieses Zeitfensters für maximal eine Stunde vorübergehend nicht verfügbar sein.

Jan <var data-var='date'>27</var>, <var data-var='time'>16:56</var> CET Resolved - A fix has been applied successfully. AI features are now up and running. We maintain reinforced monitoring to accompany this return to normal. Jan <var data-var='date'>27</var>, <var data-var='time'>12:22</var> CET Identified - A critical issue is currently affecting our AI systems due to a service disruption with our provider, Azure OpenAI. As a result, all AI features within our platform that utilize Generative AI are currently unavailable. - Course Builder - Smart Reviews - AI companion - AI Moderation - Questions and Quiz Generations We are aware of this issue and are actively investigating in coordination with Microsoft. We will keep you posted and provide the next update as soon as more information becomes available.

AI features down

Dec <var data-var='date'> 8</var>, <var data-var='time'>09:14</var> CET Resolved - We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning! Dec <var data-var='date'> 5</var>, <var data-var='time'>18:28</var> CET Update - We are continuing to investigate this issue. We will send an additional update on Monday, Dec 8, 9am. Dec <var data-var='date'> 5</var>, <var data-var='time'>16:25</var> CET Investigating - Our engineering team has identified an issue affecting our AI features. This issue affects all users having access to some of our AI features: - Document-based course builder - Automated Quiz We are investigating the root cause and working on a solution. An additional update will be sent around 6pm CET.

Issues with AI features

Dec <var data-var='date'> 4</var>, <var data-var='time'>08:46</var> CET Completed - The maintenance is now over and all services are back to normal. E-learning standard course player was inaccessible from 08:12 AM to 08:45 AM CET. We apologize for the inconvenience. Kind regards, The 360Learning team. Dec <var data-var='date'> 4</var>, <var data-var='time'>08:12</var> CET Update - Our E-learning standard course player is now unavailable for maintenance. It should be back around 9 AM. We'll post an update if there is any delay. We apologize for the inconvenience. Kind regards, The 360Learning team. Dec <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 2</var>, <var data-var='time'>17:01</var> CET Scheduled - We will run an exceptional maintenance operation on the e-learning standard course player (database upgrade of our Rustici Engine service). Users won't be able to play, or import, e-learning standard courses during this scheduled maintenance. The platforms on which the Rustici player (new SCORM courses player) is enabled will be impacted. We apologize for the inconvenience and will post regular updates on the status page during the maintenance.

Maintenance on e-learning standard courses player

Nov <var data-var='date'>13</var>, <var data-var='time'>18:18</var> CET Resolved - We confirm that the issue is solved and our AI services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning! Nov <var data-var='date'>13</var>, <var data-var='time'>15:00</var> CET Investigating - Our LLM provider Azure OpenAI is affected by services impact. This issue affects all users having access to those AI features: - AI companion - Document-based course builder, Prompt-based course builder - Smart reviews - Automated Quiz - AI generated Questions We understand the impact this has on your operations and are committed to resolving it swiftly. An additional update will be sent around 5pm CET.

Issue with AI features

Oct <var data-var='date'>29</var>, <var data-var='time'>17:17</var> CET Resolved - The service has been reconfigured to avoid the CDN. The platform is now operational. We maintain reinforced monitoring to accompany this return to normal. Oct <var data-var='date'>29</var>, <var data-var='time'>17:07</var> CET Investigating - We have detected an issue with our CDN provider. We are currently deploying a fix.

CDN issue

Oct <var data-var='date'>22</var>, <var data-var='time'>16:33</var> CEST Resolved - This incident has been resolved, we apologize for the inconvenience it may have caused. Oct <var data-var='date'>22</var>, <var data-var='time'>13:25</var> CEST Monitoring - The fix has been implemented and the platform is back to normal. We continue to monitor the behavior of the platform. Oct <var data-var='date'>22</var>, <var data-var='time'>11:07</var> CEST Identified - The issue has been identified and is currently being fixed. The platform is back online, but may still be slow to respond while the fix is implemented. Oct <var data-var='date'>22</var>, <var data-var='time'>10:38</var> CEST Investigating - We detected that high latencies render the platform almost unavailable this morning, we investigate the issue

Platform unavailable

Oct <var data-var='date'> 9</var>, <var data-var='time'>16:24</var> CEST Resolved - This incident has now been resolved, we apologize for the inconvenience it caused. Oct <var data-var='date'> 9</var>, <var data-var='time'>12:44</var> CEST Monitoring - We applied modifications to improve the latency while the cloud provider incident is still ongoing. The platform loading may behave a bit differently while this modification is present. Oct <var data-var='date'> 9</var>, <var data-var='time'>11:15</var> CEST Identified - The issue comes from network issues in our cloud provider, we are working with them to solve the issue. Oct <var data-var='date'> 9</var>, <var data-var='time'>11:01</var> CEST Investigating - We detected high latencies on some actions on the platform. We are investigating the root cause at this point.

High latencies on some actions

Oct <var data-var='date'> 1</var>, <var data-var='time'>09:38</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>15:53</var> CEST Monitoring - A fix has been implemented. Skills are now available on your 360Learning platform. We are still montoring the services. Sep <var data-var='date'>30</var>, <var data-var='time'>14:28</var> CEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>30</var>, <var data-var='time'>14:26</var> CEST Investigating - An issue is currently affecting skills on our systems. Skills are unavailable on your 360Learning platform. We are investigating and will keep you posted as soon as we have an update to share.

Issue with skills

Sep <var data-var='date'>25</var>, <var data-var='time'>16:56</var> CEST Resolved - We confirm that the issue is solved, and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning! Sep <var data-var='date'>25</var>, <var data-var='time'>16:47</var> CEST Monitoring - We have identified the root cause of the issue. A fix has been applied successfully. The platform is now up and running. We maintain reinforced monitoring to accompany this return to normal. Sep <var data-var='date'>25</var>, <var data-var='time'>15:59</var> CEST Investigating - We experience a major incident that affected all of our datacenters, which resulted in all services being unavailable. We are investigating and will keep you posted as soon as we have an update to share.

All 360learning datacenter is unavailable

Sep <var data-var='date'>24</var>, <var data-var='time'>14:43</var> CEST Resolved - We confirm that the issue is solved and our services are back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning! Sep <var data-var='date'>24</var>, <var data-var='time'>14:32</var> CEST Monitoring - A fix has been applied successfully. The platform is now up and running. We maintain reinforced monitoring to accompany this return to normal. Sep <var data-var='date'>24</var>, <var data-var='time'>14:17</var> CEST Investigating - Your 360Learning platform might suffer latency issues and erros. We are investigating and will keep you posted as soon as we have an update to share.

Platform Latency and Errors

Jul <var data-var='date'>29</var>, <var data-var='time'>21:32</var> CEST Resolved - Hello, The issue affecting video processing is now fully resolved; our monitoring has confirmed that every queued task have been processed. Therefore, video upload is now working properly, without any additional delay for video processing ✅ We apologize for the inconvenience. Kind regards, The 360Learning team. Jul <var data-var='date'>29</var>, <var data-var='time'>17:48</var> CEST Update - Hello, We have fixed the root cause of the issue that affected video processing. Therefore, video processing is now working properly but higher delays than usual are still expected because a lot of conversions were queued and are waiting to be handled. All the videos uploaded during the incident will be processed without further actions needed. Unfortunately, things are taking more time to settle than expected. We estimate that it should be back to normal around 7AM (CEST), July 30th. We keep monitoring the situation. We apologize for the inconvenience. Kind regards, The 360Learning team. Jul <var data-var='date'>29</var>, <var data-var='time'>16:31</var> CEST Monitoring - Hello, We have fixed the root cause of the issue that affected video processing. Therefore, video processing is now working properly but higher delays than usual are still expected because a lot of conversions were queued and are waiting to be handled. All the videos uploaded during the incident will be processed without further actions needed. Everything should be back to normal around 8PM (CEST). We keep monitoring the situation. We apologize for the inconvenience. Kind regards, The 360Learning team. Jul <var data-var='date'>29</var>, <var data-var='time'>14:55</var> CEST Update - Processing of video conversion suffers a big delay. We are deploying a patch that should help catch up those delays, but it might still take some time until all the uploads catch up. We will post an update before 6PM (CEST). Jul <var data-var='date'>29</var>, <var data-var='time'>14:47</var> CEST Identified - Since July 29th, 1:10 AM (CEST), video upload is broken. Once the file selected, it will loop indefinitely and won't display the video.

Video conversion taking a long time

Jul <var data-var='date'>10</var>, <var data-var='time'>10:11</var> CEST Resolved - A fix has been applied successfully. The Videos are now playing normally. We maintain reinforced monitoring to accompany this return to normal. Jul <var data-var='date'>10</var>, <var data-var='time'>10:06</var> CEST Identified - Our Video Streaming is affected by performance issues. You could have been affected by latency when playing video. The issue is identified, and a fix is currently applied. We will monitor and communicate again in few minutes

Video Streaming Latency

May <var data-var='date'>14</var>, <var data-var='time'>18:50</var> CEST Resolved - The issue affecting video playback is now fully resolved ✅ We deployed a way to clear corrupted information in the browser cache. We apologize for the inconvenience. Kind regards, The 360Learning team. May <var data-var='date'>14</var>, <var data-var='time'>15:46</var> CEST Update - Video playback is available since yesterday (May 13th) 4:15 PM CEST ✅ Some Web Application users might experience problems playing video because of corrupted information cached in their browser. In this case, we recommend clearing the browser cache to fix the problem. We're currently working on a way to clear corrupted information cached in the browser, and fix this bug for everyone. It should be deployed by Tomorrow (May 15th) 11 AM CEST. Note that this issue doesn't impact Android or iOS applications. We apologize for the inconvenience. Kind regards, The 360Learning team. May <var data-var='date'>14</var>, <var data-var='time'>09:29</var> CEST Monitoring - We have fixed the root cause of the issue that affected our systems. Video playback is now available ✅- Please clear your browser cache in case the videos are not playing on your platform. We keep monitoring the situation. We apologize for the inconvenience. Kind regards, The 360Learning team. May <var data-var='date'>14</var>, <var data-var='time'>09:24</var> CEST Update - We are continuing to work on a fix for this issue. May <var data-var='date'>13</var>, <var data-var='time'>18:51</var> CEST Update - Our Video Streaming services are back online and users are able to play videos. We are aware of some users still not able to play videos if they attempted to play them during the outage. We are working on a fix for this specific scenario and will keep you posted as soon as we have an update to share. We apologize for the inconvenience. Kind regards, The 360Learning team. May <var data-var='date'>13</var>, <var data-var='time'>16:43</var> CEST Identified - We have identified the root cause of the issue that is currently affecting Video Streaming services, and which prevented user from playing videos on the platform. The rest of the 360Learning features remains available. We are working to fix this issue and will keep you posted as soon as we have an update to share. We apologize for the inconvenience. Kind regards, The 360Learning team. May <var data-var='date'>13</var>, <var data-var='time'>16:18</var> CEST Investigating - An issue is currently affecting our systems. You cannot play videos from your 360Learning platform. We are investigating and will keep you posted as soon as we have an update to share. We apologize for the inconvenience. Kind regards, The 360Learning team.

Issue with video playback

Apr <var data-var='date'>15</var>, <var data-var='time'>20:40</var> CEST Resolved - The issue affecting our systems is now fully resolved; our monitoring has confirmed that everything is now fully operational. Your 360Learning platform remains up and running ✅ We apologize for the inconvenience. Kind regards, The 360Learning team. Apr <var data-var='date'>15</var>, <var data-var='time'>19:08</var> CEST Monitoring - A fix has been applied successfully. The video playback is now up and running. We maintain reinforced monitoring to accompany this return to normal. Apr <var data-var='date'>15</var>, <var data-var='time'>18:40</var> CEST Investigating - We are currently experiencing some issues with the video playback. We are investigating and will keep you posted as soon as we have an update to share.

Apr <var data-var='date'> 2</var>, <var data-var='time'>09:54</var> CEST Resolved - Due to an important upgrade of our database management system, your 360Learning Platform have suffered from short episodes of latencies today: from 09:54 to 09:57 AM, and from 10:10 to 10:13 AM (CET). During these times, the service was slower than usual. The maintenance operation is now completed and our service is back to normal. We apologize for the inconvenience. If you are still experiencing any issues or have questions or concerns, please contact our support team on the webform on our help center at https://support.360learning.com/hc/en-us/requests/new. Thank you for your patience and continued trust in 360Learning!

Is 360Learning down?

360Learning status is DEGRADED

Components with issues

Lastest published events

Production FTP server maintenance

Dev FTP server maintenance

Delays in email notifications

360Learning Services, Components and Regions

Recent 360Learning events

Production FTP server maintenance

Dev FTP server maintenance

Delays in email notifications

Staging FTP server maintenance

Public API authentication service upgrade

AI features are down