Sep <var data-var='date'>24</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>16</var>, <var data-var='time'>14:04</var> PDT Scheduled - We will be upgrading our production shared hosted (zswitch) cluster to the latest build of Kazoo, 5.4.170 This upgrade will begin in US-East, followed by US-Central, ending in US-West. If you use proper NAPTR/SRV records than you should notice no disruption. The release notes for this version, and previous versions can be found using the below link - https://forums.2600hz.com/2600hz-release-notes/

ZSwitch US Upgrade to 5.4.170

Sep <var data-var='date'>15</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>09:54</var> PDT Scheduled - 2600Hz Infrastructure will be rebooting a Cloud VM that is part of a pair of VMs that run the hosted SMS service. We don't expect any impact during this maintenance, as the other VM will handle all SMS traffic during the reboot and restoration of service. Thank you, 2600Hz Infrastructure

SMS maintenance

Sep <var data-var='date'> 1</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>26</var>, <var data-var='time'>14:53</var> PDT Scheduled - We will be performing maintenance on our Provisioning system.

Advanced Provisioner Maintenance

Aug <var data-var='date'>26</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>26</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>15:22</var> PDT Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'>19</var>, <var data-var='time'>12:19</var> PDT Scheduled - We will be performing a version update on our Provisioning system.

Aug <var data-var='date'>25</var>, <var data-var='time'>05:00</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>09:28</var> PDT Scheduled - We will be performing scheduled maintenance on the ZSwitch US platform to install service packs and apply stability improvements. The maintenance will be completed in a phased approach to minimize customer impact. No customer impact is expected. Please contact Support if you experience any issues following the maintenance.

ZSwitch US – 5.4.150 Platform Maintenance

Aug <var data-var='date'>18</var>, <var data-var='time'>03:30</var> PDT Completed - This upgrade was rolled back due to a packaging mismatch; we are investigating and will reschedule in due course. Aug <var data-var='date'>18</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>16:34</var> PDT Scheduled - We will be performing scheduled maintenance on the ZSwitch US platform to install service packs and apply stability improvements. The maintenance will be completed in a phased approach to minimize customer impact. No customer impact is expected. Please contact Support if you experience any issues following the maintenance.

Aug <var data-var='date'>17</var>, <var data-var='time'>11:09</var> PDT Resolved - A fix has been implemented, and the issue is now fixed. We will continue to monitor. Aug <var data-var='date'>17</var>, <var data-var='time'>08:58</var> PDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>17</var>, <var data-var='time'>08:58</var> PDT Identified - We are seeing reports of issues when attempting to provision Yealink phones. We have identified the root cause and are working to implement a fix.

Provisioning issue - Yealink Phones

Aug <var data-var='date'>17</var>, <var data-var='time'>02:27</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>12:48</var> PDT Scheduled - Following the rollback of the previous Advanced Provisioner update, we will be completing this maintenance again using an updated version. This update includes a fix for Avaya J1xx device provisioning and adds support for Mitel 69xx series phones. No customer impact is expected, as no services will be restarted. Please contact Support if you experience any issues following the maintenance.

Advanced Provisioner Update

Aug <var data-var='date'> 6</var>, <var data-var='time'>22:15</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>21:15</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>11:33</var> PDT Scheduled - We will update the Provisioner configuration on p3.zswitch.net to add the new Poly device OUI F0:4E. This update will allow newly manufactured Poly devices that use this OUI to be identified and provisioned correctly. Without the change, these devices may not be recognized and could fail to provision. The update has been validated against the tested configuration in the upstream 2600Hz Provisioner repository. Expected impact No service interruption is expected. Provisioning services will remain available throughout the maintenance. After the update, Poly devices using OUI F0:4E will be supported during provisioning.

Poly Device OUI Provisioning Update

Jul <var data-var='date'>30</var>, <var data-var='time'>01:00</var> PDT Completed - Following the maintenance, this upgrade has been rolled back due to a potential issue relating to the new version. We will work on this and re-schedule in due course. Jul <var data-var='date'>30</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>27</var>, <var data-var='time'>04:00</var> PDT Scheduled - We will be upgrading Advanced Provisioner during this time; this is only a minor upgrade with the following changes - ---- Support Mitel Models Mitel 6920 & 6920W Mitel 6930 & 6930W Mitel 6940 & 6940W Bug fix: Resolved an issue where Avaya J100 series phone is not currently working with the zero touch registration. ----

Advanced Provisioner update

Jul <var data-var='date'>29</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>15:35</var> PDT Scheduled - We will be undergoing maintenance to add new carrier IP addresses. We do not expect any impact.

ZSwitch backend carrier maintenance

Jul <var data-var='date'>22</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>15:09</var> PDT Scheduled - We will be performing maintenance on our Provisioning system.

Jul <var data-var='date'>19</var>, <var data-var='time'>17:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>19</var>, <var data-var='time'>16:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>19</var>, <var data-var='time'>15:24</var> PDT Scheduled - During this time we will be doing maintenance on components of our Virtual infrastructure. No impact is expected, this is an informational notice.

Updates to Virtual Infrastructure compoents

Jul <var data-var='date'>16</var>, <var data-var='time'>12:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>11:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>15</var>, <var data-var='time'>12:36</var> PDT Scheduled - We will be applying a minor configuration change to the API gateway to improve request handling and security filtering. The API remains fully available throughout, no downtime or service interruption is expected.

API Configuration Update for api.zswitch.net

Jul <var data-var='date'>15</var>, <var data-var='time'>12:05</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>11:57</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>15</var>, <var data-var='time'>11:47</var> PDT Identified - We have identified the issue and are working on resolving the issue. Jul <var data-var='date'>15</var>, <var data-var='time'>11:41</var> PDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>15</var>, <var data-var='time'>11:40</var> PDT Investigating - We are investigating potential API issues on the ZSwitch US system in the SJC zone.

API Issues on Hosted

Jul <var data-var='date'>12</var>, <var data-var='time'>16:19</var> PDT Resolved - The issues we saw should now be resolved; this was limited to hosts in the SJC zone. We will send out a full RCA in due course, please let us know if you experience any further issues. Jul <var data-var='date'>12</var>, <var data-var='time'>14:51</var> PDT Investigating - We're currently seeing heightened alerts related to connectivity between zones, we're engaging our infrastructure team to investigate further. We'll update here as soon as we know more, in the meantime please raise a ticket with us if you're experiencing any degradation to service.

Connectivity Alerts 07/12/26

Jul <var data-var='date'> 9</var>, <var data-var='time'>03:49</var> PDT Completed - Maintenance has now been completed, we've confirmed Cluster Manager functionality post-upgrade. Jul <var data-var='date'> 9</var>, <var data-var='time'>03:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 2</var>, <var data-var='time'>16:12</var> PDT Scheduled - We will be performing a scheduled maintenance update on our Cluster Manager system.

Cluster Manager Update

Jun <var data-var='date'>10</var>, <var data-var='time'>00:50</var> PDT Completed - This change did not go ahead due to dependency changes that need to be verified internally. We will reschedule the upgrade in due course. Jun <var data-var='date'>10</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>04:26</var> PDT Scheduled - We will be upgrade FreeSwitch on Zswitch to the latest supported version for meta kazoo 5.4.150. This update addresses two stability issues in the FreeSWITCH media server that could cause intermittent service interruptions under specific conditions. Once the upgrade is complete, we will pause each server and drain calls before restarting to prevent impact.

FreeSwitch upgrade on ZSwitch US

Jun <var data-var='date'> 4</var>, <var data-var='time'>13:30</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>14:47</var> PDT Scheduled - Please be advised that we have scheduled an operating system upgrade across our Zswitch US infrastructure. Affected zones: US West, US East, US Central. Service impact: None expected. Thank you for your patience as we improve the platform. 2600Hz Infrastructure

Zswitch US - Hosted OS Upgrade

Jun <var data-var='date'> 4</var>, <var data-var='time'>02:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 4</var>, <var data-var='time'>00:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>09:51</var> PDT Scheduled - We will be performing maintenance to update and restore missing firmware files for certain Yealink T48x devices within our provisioning platform.

Upload Missing Yealink T48x Firmware Files to Provisioner Firmware Repository

May <var data-var='date'>13</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>03:02</var> PDT Scheduled - We will be installing a service pack for the crossbar module in Kazoo during this time. The service pack contains improvements regarding functionality with our employee proxy.

Zswitch US - kazoo-crossbar service pack installation

May <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>12:26</var> PDT Scheduled - Please be advised that 2600Hz has scheduled a core infrastructure upgrade to enhance the performance and reliability of our zswitch-us web servers. Maintenance Details: During this window, we will migrate services to upgraded hardware. This involves updating DNS records for the following endpoints: api.zswitch.net ui.zswitch.net portal.zswitch.net Service Impact: While we anticipate minimal disruption, users may experience brief intermittent connectivity or latency as DNS changes propagate globally. We recommend ensuring your local DNS caches are cleared if you encounter any issues following the window. Thank you for your continued partnership as we work to improve our platform. Best regards, 2600Hz Infrastructure Team

Zswitch US: Upgrade Web Servers

Apr <var data-var='date'>23</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:20</var> PDT Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, upgrading the operating system that that powers Telephony Services in US West. Maintenance Details: - Service Impact: During this maintenance we will be taking US West completely offline. This process is designed to be transparent and should result in only minor disruption or impact to your services as long as devices are configured to use NAPTR/SRV records. Thank you for your cooperation as we work to improve our platform. Thank you, 2600Hz Infrastructure

US West - Hosted OS Upgrade

Apr <var data-var='date'>21</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:19</var> PDT Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, upgrading the operating system that that powers Telephony Services in US Central. Maintenance Details: - Service Impact: During this maintenance we will be taking US Central completely offline. This process is designed to be transparent and should result in only minor disruption or impact to your services as long as devices are configured to use NAPTR/SRV records. Thank you for your cooperation as we work to improve our platform. Thank you, 2600Hz Infrastructure

US Central - Hosted OS Upgrade

Apr <var data-var='date'>17</var>, <var data-var='time'>01:16</var> PDT Completed - Testing on 2600Hz side is now complete, no issues found. Please raise a ticket with support if you notice any problems at all. Apr <var data-var='date'>17</var>, <var data-var='time'>01:15</var> PDT Update - This upgrade is now complete. Apr <var data-var='date'>17</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>09:26</var> PDT Scheduled - Following the rollback of the initial upgrade to 5.12.12, we'll be completing this maintenance again with the necessary configuration fixes added in. Please find the release notes below - Advanced Provisioner-5.12.12 Updates and improvements have been made across various features and functionalities of the system, including: • Added support for Yealink devices, including: o T7x series o T8x series o AX86R Wi-Fi handset o W80 and W90 base stations • Cisco ATA Support: o Added support for Cisco 191 and 192 ATA devices, expanding supported ATA hardware. • Grandstream ATA Support: o Added support for Grandstream HT818, enabling multi-port ATA provisioning. • Poly OUI Expansion: o Added support for new Poly OUI F0:4E:A4, enabling provisioning of additional Poly devices. • Yealink W70B Firmware: o Added support for firmware version 146.87.0.21 for Yealink W70B base stations. • Poly and Yealink Directory Support: o Introduced support for Kazoo Corporate Directory (Contact List) synchronization on Poly and Yealink devices. • Soft-Key Configuration Support: o Added support for configuring soft-keys on both Yealink and Poly devices through Advanced Provisioner. • White Label URL Protocol Handling: o Fixed an issue where provisioning URLs were forced to use http://. The system now respects the configured protocol (HTTP or HTTPS), ensuring correct provisioning behavior.

Is 2600hz down?

2600hz status is UP

Lastest published events

ZSwitch US Upgrade to 5.4.170

SMS maintenance

Advanced Provisioner Maintenance

2600hz Services, Components and Regions

Recent 2600hz events

ZSwitch US Upgrade to 5.4.170

SMS maintenance

Advanced Provisioner Maintenance

Advanced Provisioner Maintenance

ZSwitch US – 5.4.150 Platform Maintenance

ZSwitch US – 5.4.150 Platform Maintenance