May <var data-var='date'>13</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>03:02</var> PDT Scheduled - We will be installing a service pack for the crossbar module in Kazoo during this time. The service pack contains improvements regarding functionality with our employee proxy.

Zswitch US - kazoo-crossbar service pack installation

May <var data-var='date'> 6</var>, <var data-var='time'>23:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>12:26</var> PDT Scheduled - Please be advised that 2600Hz has scheduled a core infrastructure upgrade to enhance the performance and reliability of our zswitch-us web servers. Maintenance Details: During this window, we will migrate services to upgraded hardware. This involves updating DNS records for the following endpoints: api.zswitch.net ui.zswitch.net portal.zswitch.net Service Impact: While we anticipate minimal disruption, users may experience brief intermittent connectivity or latency as DNS changes propagate globally. We recommend ensuring your local DNS caches are cleared if you encounter any issues following the window. Thank you for your continued partnership as we work to improve our platform. Best regards, 2600Hz Infrastructure Team

Zswitch US: Upgrade Web Servers

Apr <var data-var='date'>23</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:20</var> PDT Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, upgrading the operating system that that powers Telephony Services in US West. Maintenance Details: - Service Impact: During this maintenance we will be taking US West completely offline. This process is designed to be transparent and should result in only minor disruption or impact to your services as long as devices are configured to use NAPTR/SRV records. Thank you for your cooperation as we work to improve our platform. Thank you, 2600Hz Infrastructure

US West - Hosted OS Upgrade

Apr <var data-var='date'>21</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>20</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:19</var> PDT Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, upgrading the operating system that that powers Telephony Services in US Central. Maintenance Details: - Service Impact: During this maintenance we will be taking US Central completely offline. This process is designed to be transparent and should result in only minor disruption or impact to your services as long as devices are configured to use NAPTR/SRV records. Thank you for your cooperation as we work to improve our platform. Thank you, 2600Hz Infrastructure

US Central - Hosted OS Upgrade

Apr <var data-var='date'>17</var>, <var data-var='time'>01:16</var> PDT Completed - Testing on 2600Hz side is now complete, no issues found. Please raise a ticket with support if you notice any problems at all. Apr <var data-var='date'>17</var>, <var data-var='time'>01:15</var> PDT Update - This upgrade is now complete. Apr <var data-var='date'>17</var>, <var data-var='time'>00:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>16</var>, <var data-var='time'>09:26</var> PDT Scheduled - Following the rollback of the initial upgrade to 5.12.12, we'll be completing this maintenance again with the necessary configuration fixes added in. Please find the release notes below - Advanced Provisioner-5.12.12 Updates and improvements have been made across various features and functionalities of the system, including: • Added support for Yealink devices, including: o T7x series o T8x series o AX86R Wi-Fi handset o W80 and W90 base stations • Cisco ATA Support: o Added support for Cisco 191 and 192 ATA devices, expanding supported ATA hardware. • Grandstream ATA Support: o Added support for Grandstream HT818, enabling multi-port ATA provisioning. • Poly OUI Expansion: o Added support for new Poly OUI F0:4E:A4, enabling provisioning of additional Poly devices. • Yealink W70B Firmware: o Added support for firmware version 146.87.0.21 for Yealink W70B base stations. • Poly and Yealink Directory Support: o Introduced support for Kazoo Corporate Directory (Contact List) synchronization on Poly and Yealink devices. • Soft-Key Configuration Support: o Added support for configuring soft-keys on both Yealink and Poly devices through Advanced Provisioner. • White Label URL Protocol Handling: o Fixed an issue where provisioning URLs were forced to use http://. The system now respects the configured protocol (HTTP or HTTPS), ensuring correct provisioning behavior.

Advanced Provisioner re-upgrade to 5.12.12

Apr <var data-var='date'>14</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance was rolled back to due unexpected issues. This upgrade will be rescheduled. Apr <var data-var='date'>14</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>10:11</var> PDT Scheduled - We will be upgrading the advanced provisioner to 5.12.12. We don't expect any impact; please get in touch with support if you experience any issues.

Advanced Provisioner upgrade to 5.12.12

Apr <var data-var='date'>14</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>13</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:17</var> PDT Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, upgrading the operating system that that powers Telephony Services in US East. Maintenance Details: - Service Impact: During this maintenance we will be taking US East completely offline. This process is designed to be transparent and should result in only minor disruption or impact to your services as long as devices are configured to use NAPTR/SRV records. Thank you for your cooperation as we work to improve our platform. Thank you, 2600Hz Infrastructure

US East - Hosted OS Upgrade

Apr <var data-var='date'>13</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been been postponed to April 14 Apr <var data-var='date'>13</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 8</var>, <var data-var='time'>10:33</var> PDT Scheduled - We will be upgrading the advanced provisioner to 5.12.12. We don't expect any impact; please get in touch with support if you experience any issues.

Mar <var data-var='date'>31</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>11:55</var> PDT Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, migrating our existing CouchDB database cluster to new hardware in US Central and US West. Maintenance Details: - Service Impact: We do not anticipate any downtime. However, please be aware that brief, intermittent interruptions may occur. Thank you for your cooperation as we work to improve our platform. Thank you, 2600Hz Infrastructure

US Central/West - Hosted Database Hardware Upgrade

Mar <var data-var='date'>31</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>26</var>, <var data-var='time'>11:48</var> PDT Scheduled - We will be performing a scheduled maintenance to upgrade TrunkingIo components across our US-based ZSwitch cluster. This update includes enhancements and fixes to improve overall system stability and maintain compatibility between services. During the maintenance window, customers may experience: Temporary interruption of telephony services during service restarts Active calls may drop while services are being restarted on individual nodes Brief unavailability of API and UI functionality during the upgrade process Services will automatically restore once each node completes its upgrade and associated services are restarted.

ZSwitch TIO update

Mar <var data-var='date'>27</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>26</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>12:39</var> PDT Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, migrating our existing CouchDB database cluster to new hardware in US East Maintenance Details: - Service Impact: We do not anticipate any downtime. However, please be aware that brief, intermittent interruptions may occur. Thank you for your cooperation as we work to improve our platform. Thank you, 2600Hz Infrastructure

US East - Hosted Database - Hardware Upgrade

Mar <var data-var='date'>20</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>19</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>16</var>, <var data-var='time'>08:30</var> PDT Scheduled - We will be upgrading Zswitch to Kazoo meta version 5.4.150; one zone at a time to avoid impact. Please alert the support team if you notice any issues on Friday morning.

Zswitch US - 5.4.150 upgrade

Mar <var data-var='date'>19</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>18</var>, <var data-var='time'>09:46</var> PDT Scheduled - We will be performing maintenance on a subset of our Private Cloud environment. Please see the details included in our previous email notifications. Thank you, 2600Hz Operations

Private Cloud Maintenance

Mar <var data-var='date'>18</var>, <var data-var='time'>20:30</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>18</var>, <var data-var='time'>19:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>13</var>, <var data-var='time'>10:11</var> PDT Scheduled - We will be performing maintenance on our Provisioning system. We don't expect any impact; please get in touch with support if you experience any issues.

Advanced Provisioner maintenance

Mar <var data-var='date'>11</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>11</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>11:00</var> PDT Scheduled - We will be performing maintenance on our Provisioning system. We don't expect any impact; please get in touch with support if you experience any issues. (This was initially scheduled for yesterday, although a high priority issue caused us to defer it)

Mar <var data-var='date'>11</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>11</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 3</var>, <var data-var='time'>16:05</var> PST Scheduled - We will be performing maintenance on our Provisioning system. We don't expect any impact; please get in touch with support if you experience any issues.

Advanced Provisioner Maintenance

Mar <var data-var='date'>10</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 2</var>, <var data-var='time'>09:16</var> PST Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, migrating our BigCouch database cluster to CouchDB. Maintenance Details: - Configuration Freeze: During this window, please refrain from making changes to accounts, devices, or users. Any modifications made during this period may not be preserved once the migration is complete. - Service Impact: We do not anticipate any downtime. However, please be aware that brief, intermittent interruptions may occur. Thank you for your cooperation as we work to improve our platform. Thank you, 2600Hz Infrastructure

Hosted Database Upgrade

Mar <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> PST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 5</var>, <var data-var='time'>01:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 4</var>, <var data-var='time'>02:33</var> PST Scheduled - We will be completing a minor change to the Zswitch provisioner app during this time, this was initially scheduled for 03/03/26 although had to be pushed back due to other priorities. No impact is expected from this change.

Minor configuration change to Zswitch Provisioner App

Mar <var data-var='date'> 3</var>, <var data-var='time'>01:00</var> PST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>27</var>, <var data-var='time'>04:18</var> PST Scheduled - We will be completing a minor configuration change on the provisioner app, no impact is expected.

Feb <var data-var='date'>20</var>, <var data-var='time'>11:33</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>10:35</var> PST Update - Cloudflare appears to have stopped advertising our 8.X addresses causing this outage; we have now re-enabled them. We're working with CloudFlare to investigate the root cause but are seeing issues resolve from our side. Feb <var data-var='date'>20</var>, <var data-var='time'>10:15</var> PST Update - This appears to a problem with Level3 currently; our infrastructure team is investigating implementing routing changes to workaround the issue. Feb <var data-var='date'>20</var>, <var data-var='time'>10:09</var> PST Investigating - We are currently investigating Zabbix alerts/reports of outages affecting portal/calls. We will send out an update as ASAP.

Investigating reports of outages

Feb <var data-var='date'>12</var>, <var data-var='time'>14:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>12</var>, <var data-var='time'>13:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>10</var>, <var data-var='time'>10:03</var> PST Scheduled - We are performing maintenance to resolve an authorization issue affecting device access within the Callflows application for some customers. Customers using Advanced Provisioner may be unable to: Modify existing devices Provision new devices Customers not using Provisioner are not impacted. Affects zSwitch EU only Limited to customers utilizing advanced provisioner

Device Provisioning Access (zSwitch EU)

Feb <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>29</var>, <var data-var='time'>06:15</var> PST Scheduled - We will be upgrading the advanced provisioner to 5.12.8. We don't expect any impact; please get in touch with support if you experience any issues.

Advanced Provisioner upgrade to 5.12.8

Feb <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>29</var>, <var data-var='time'>05:56</var> PST Scheduled - We'll be installing the following service packs on ZSwitch - kazoo-core-5.4-7.41 kazoo-application-crossbar-5.4-1.18 kazoo-application-iou-5.4-0.1 No impact is expected, please contact support if you notice any issues.

Install Service Packs on Zswitch USA

Jan <var data-var='date'>28</var>, <var data-var='time'>09:23</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>16:13</var> PST Monitoring - Cloudflare has reported a fix has been implemented. We are monitoring for issues. Jan <var data-var='date'>27</var>, <var data-var='time'>12:26</var> PST Identified - We are seeing degraded performance and intermittent issues in the ORD zone due to a Cloudflare issue: https://www.cloudflarestatus.com/ We are monitoring the situation. Users who are experiencing issues can route away from the ORD zone by cutting over to the east or west zones.

Degraded performance in ORD zone due to Cloudflare issues

Jan <var data-var='date'>15</var>, <var data-var='time'>22:00</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>15</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>14</var>, <var data-var='time'>10:20</var> PST Scheduled - We will be undergoing scheduled maintenance to update carrier information on some of our hosted carriers.

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Lastest published events

Zswitch US - kazoo-crossbar service pack installation

Zswitch US: Upgrade Web Servers

US West - Hosted OS Upgrade

2600hz Services, Components and Regions

Recent 2600hz events

Zswitch US - kazoo-crossbar service pack installation

Zswitch US: Upgrade Web Servers

US West - Hosted OS Upgrade

US Central - Hosted OS Upgrade

Advanced Provisioner re-upgrade to 5.12.12

Advanced Provisioner upgrade to 5.12.12

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Is 2600hz down?

2600hz status is UP

Lastest published events

Zswitch US - kazoo-crossbar service pack installation

Zswitch US: Upgrade Web Servers

US West - Hosted OS Upgrade

2600hz Services, Components and Regions

Recent 2600hz events

Zswitch US - kazoo-crossbar service pack installation

Zswitch US: Upgrade Web Servers

US West - Hosted OS Upgrade

US Central - Hosted OS Upgrade

Advanced Provisioner re-upgrade to 5.12.12

Advanced Provisioner upgrade to 5.12.12

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!