THIS IS A SCHEDULED EVENT Apr <var data-var='date'>22</var>, <var data-var='time'>19:00</var> PDT &nbsp;-&nbsp; Apr <var data-var='date'>23</var>, <var data-var='time'>03:00</var> PDTApr <var data-var='date'> 7</var>, <var data-var='time'>11:20</var> PDT Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, upgrading the operating system that that powers Telephony Services in US West. Maintenance Details: - Service Impact: During this maintenance we will be taking US West completely offline. This process is designed to be transparent and should result in only minor disruption or impact to your services as long as devices are configured to use NAPTR/SRV records. Thank you for your cooperation as we work to improve our platform. Thank you, 2600Hz Infrastructure

US West - Hosted OS Upgrade

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>20</var>, <var data-var='time'>19:00</var> PDT &nbsp;-&nbsp; Apr <var data-var='date'>21</var>, <var data-var='time'>03:00</var> PDTApr <var data-var='date'> 7</var>, <var data-var='time'>11:19</var> PDT Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, upgrading the operating system that that powers Telephony Services in US Central. Maintenance Details: - Service Impact: During this maintenance we will be taking US Central completely offline. This process is designed to be transparent and should result in only minor disruption or impact to your services as long as devices are configured to use NAPTR/SRV records. Thank you for your cooperation as we work to improve our platform. Thank you, 2600Hz Infrastructure

US Central - Hosted OS Upgrade

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>13</var>, <var data-var='time'>20:00</var> - <var data-var='time'>22:00</var> PDTApr <var data-var='date'> 8</var>, <var data-var='time'>10:33</var> PDT Scheduled - We will be upgrading the advanced provisioner to 5.12.12. We don't expect any impact; please get in touch with support if you experience any issues.

Advanced Provisioner upgrade to 5.12.12

THIS IS A SCHEDULED EVENT Apr <var data-var='date'>13</var>, <var data-var='time'>19:00</var> PDT &nbsp;-&nbsp; Apr <var data-var='date'>14</var>, <var data-var='time'>03:00</var> PDTApr <var data-var='date'> 7</var>, <var data-var='time'>11:17</var> PDT Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, upgrading the operating system that that powers Telephony Services in US East. Maintenance Details: - Service Impact: During this maintenance we will be taking US East completely offline. This process is designed to be transparent and should result in only minor disruption or impact to your services as long as devices are configured to use NAPTR/SRV records. Thank you for your cooperation as we work to improve our platform. Thank you, 2600Hz Infrastructure

US East - Hosted OS Upgrade

Mar <var data-var='date'>31</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>30</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>11:55</var> PDT Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, migrating our existing CouchDB database cluster to new hardware in US Central and US West. Maintenance Details: - Service Impact: We do not anticipate any downtime. However, please be aware that brief, intermittent interruptions may occur. Thank you for your cooperation as we work to improve our platform. Thank you, 2600Hz Infrastructure

US Central/West - Hosted Database Hardware Upgrade

Mar <var data-var='date'>31</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>30</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>26</var>, <var data-var='time'>11:48</var> PDT Scheduled - We will be performing a scheduled maintenance to upgrade TrunkingIo components across our US-based ZSwitch cluster. This update includes enhancements and fixes to improve overall system stability and maintain compatibility between services. During the maintenance window, customers may experience: Temporary interruption of telephony services during service restarts Active calls may drop while services are being restarted on individual nodes Brief unavailability of API and UI functionality during the upgrade process Services will automatically restore once each node completes its upgrade and associated services are restarted.

ZSwitch TIO update

Mar <var data-var='date'>27</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>26</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>12:39</var> PDT Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, migrating our existing CouchDB database cluster to new hardware in US East Maintenance Details: - Service Impact: We do not anticipate any downtime. However, please be aware that brief, intermittent interruptions may occur. Thank you for your cooperation as we work to improve our platform. Thank you, 2600Hz Infrastructure

US East - Hosted Database - Hardware Upgrade

Mar <var data-var='date'>20</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>19</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>16</var>, <var data-var='time'>08:30</var> PDT Scheduled - We will be upgrading Zswitch to Kazoo meta version 5.4.150; one zone at a time to avoid impact. Please alert the support team if you notice any issues on Friday morning.

Zswitch US - 5.4.150 upgrade

Mar <var data-var='date'>19</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>18</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>18</var>, <var data-var='time'>09:46</var> PDT Scheduled - We will be performing maintenance on a subset of our Private Cloud environment. Please see the details included in our previous email notifications. Thank you, 2600Hz Operations

Private Cloud Maintenance

Mar <var data-var='date'>18</var>, <var data-var='time'>20:30</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>18</var>, <var data-var='time'>19:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>13</var>, <var data-var='time'>10:11</var> PDT Scheduled - We will be performing maintenance on our Provisioning system. We don't expect any impact; please get in touch with support if you experience any issues.

Advanced Provisioner maintenance

Mar <var data-var='date'>11</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>11</var>, <var data-var='time'>21:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>11</var>, <var data-var='time'>11:00</var> PDT Scheduled - We will be performing maintenance on our Provisioning system. We don't expect any impact; please get in touch with support if you experience any issues. (This was initially scheduled for yesterday, although a high priority issue caused us to defer it)

Mar <var data-var='date'>11</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>11</var>, <var data-var='time'>01:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 3</var>, <var data-var='time'>16:05</var> PST Scheduled - We will be performing maintenance on our Provisioning system. We don't expect any impact; please get in touch with support if you experience any issues.

Advanced Provisioner Maintenance

Mar <var data-var='date'>10</var>, <var data-var='time'>03:00</var> PDT Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 2</var>, <var data-var='time'>09:16</var> PST Scheduled - Please be advised that we have scheduled an upgrade to our core infrastructure, migrating our BigCouch database cluster to CouchDB. Maintenance Details: - Configuration Freeze: During this window, please refrain from making changes to accounts, devices, or users. Any modifications made during this period may not be preserved once the migration is complete. - Service Impact: We do not anticipate any downtime. However, please be aware that brief, intermittent interruptions may occur. Thank you for your cooperation as we work to improve our platform. Thank you, 2600Hz Infrastructure

Hosted Database Upgrade

Mar <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> PST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 5</var>, <var data-var='time'>01:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 4</var>, <var data-var='time'>02:33</var> PST Scheduled - We will be completing a minor change to the Zswitch provisioner app during this time, this was initially scheduled for 03/03/26 although had to be pushed back due to other priorities. No impact is expected from this change.

Minor configuration change to Zswitch Provisioner App

Mar <var data-var='date'> 3</var>, <var data-var='time'>01:00</var> PST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 3</var>, <var data-var='time'>00:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>27</var>, <var data-var='time'>04:18</var> PST Scheduled - We will be completing a minor configuration change on the provisioner app, no impact is expected.

Feb <var data-var='date'>20</var>, <var data-var='time'>11:33</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>20</var>, <var data-var='time'>10:35</var> PST Update - Cloudflare appears to have stopped advertising our 8.X addresses causing this outage; we have now re-enabled them. We're working with CloudFlare to investigate the root cause but are seeing issues resolve from our side.Feb <var data-var='date'>20</var>, <var data-var='time'>10:15</var> PST Update - This appears to a problem with Level3 currently; our infrastructure team is investigating implementing routing changes to workaround the issue.Feb <var data-var='date'>20</var>, <var data-var='time'>10:09</var> PST Investigating - We are currently investigating Zabbix alerts/reports of outages affecting portal/calls. We will send out an update as ASAP.

Investigating reports of outages

Feb <var data-var='date'>12</var>, <var data-var='time'>14:00</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>12</var>, <var data-var='time'>13:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>10</var>, <var data-var='time'>10:03</var> PST Scheduled - We are performing maintenance to resolve an authorization issue affecting device access within the Callflows application for some customers. Customers using Advanced Provisioner may be unable to: Modify existing devices Provision new devices Customers not using Provisioner are not impacted. Affects zSwitch EU only Limited to customers utilizing advanced provisioner

Device Provisioning Access (zSwitch EU)

Feb <var data-var='date'> 3</var>, <var data-var='time'>21:00</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>29</var>, <var data-var='time'>06:15</var> PST Scheduled - We will be upgrading the advanced provisioner to 5.12.8. We don't expect any impact; please get in touch with support if you experience any issues.

Advanced Provisioner upgrade to 5.12.8

Feb <var data-var='date'> 1</var>, <var data-var='time'>21:00</var> PST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>29</var>, <var data-var='time'>05:56</var> PST Scheduled - We'll be installing the following service packs on ZSwitch - kazoo-core-5.4-7.41 kazoo-application-crossbar-5.4-1.18 kazoo-application-iou-5.4-0.1 No impact is expected, please contact support if you notice any issues.

Install Service Packs on Zswitch USA

Jan <var data-var='date'>28</var>, <var data-var='time'>09:23</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>27</var>, <var data-var='time'>16:13</var> PST Monitoring - Cloudflare has reported a fix has been implemented. We are monitoring for issues.Jan <var data-var='date'>27</var>, <var data-var='time'>12:26</var> PST Identified - We are seeing degraded performance and intermittent issues in the ORD zone due to a Cloudflare issue: https://www.cloudflarestatus.com/ We are monitoring the situation. Users who are experiencing issues can route away from the ORD zone by cutting over to the east or west zones.

Degraded performance in ORD zone due to Cloudflare issues

Jan <var data-var='date'>15</var>, <var data-var='time'>22:00</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>15</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>14</var>, <var data-var='time'>10:20</var> PST Scheduled - We will be undergoing scheduled maintenance to update carrier information on some of our hosted carriers.

Scheduled Maintenance - ZSwitch US

Jan <var data-var='date'>15</var>, <var data-var='time'>00:00</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>14</var>, <var data-var='time'>19:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>12</var>, <var data-var='time'>11:32</var> PST Scheduled - Please be advised that we have scheduled an upgrade to our core hosted infrastructure. We will be migrating API instances to new, upgraded hardware. The primary goal of this maintenance is to enhance the performance, scalability, and resilience of these critical systems. To ensure the stability of your services, this migration will be carried out in a phased approach, addressing one zone at a time. This process is designed to be fully transparent and should result in no disruption or impact to your services as long as devices are configured to use NAPTR/SRV records. Thank you, 2600Hz Infrastructure

Hosted Hardware Upgrade - API Servers - ORD/SJC

Jan <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 8</var>, <var data-var='time'>14:12</var> PST Scheduled - We will be performing an update to the ZSwitch US hosted system to fix an issue with carrier ACLs.

Emergency Maintenance - ZSwitch US

Jan <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> PST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'> 7</var>, <var data-var='time'>19:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 5</var>, <var data-var='time'>09:15</var> PST Scheduled - Please be advised that we have scheduled an upgrade to our core hosted infrastructure. We will be migrating BYOC load balancers, and API servers to new, upgraded hardware. The primary goal of this maintenance is to enhance the performance, scalability, and resilience of these critical systems. To ensure the stability of your services, this migration will be carried out in a phased approach, addressing one zone at a time. This process is designed to be fully transparent and should result in no disruption or impact to your services as long as devices are configured to use NAPTR/SRV records. Thank you, 2600Hz Infrastructure

Hosted Hardware Upgrade - BYOC load Balancers and API Servers - ORD/SJC

Dec <var data-var='date'>18</var>, <var data-var='time'>02:00</var> PST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>18</var>, <var data-var='time'>01:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>17</var>, <var data-var='time'>08:25</var> PST Scheduled - We will be applying a minor update to one of our service plans to improve overall reliability and ensure it continues to operate as expected. This update is limited in scope and will not impact other service plans or customer configurations. No service interruption is expected.

Is 2600hz down?

2600hz status is UP

Lastest published events

US Central/West - Hosted Database Hardware Upgrade

ZSwitch TIO update

US East - Hosted Database - Hardware Upgrade

2600hz Services, Components and Regions

Recent 2600hz events

US West - Hosted OS Upgrade

US Central - Hosted OS Upgrade

Advanced Provisioner upgrade to 5.12.12

US East - Hosted OS Upgrade

US Central/West - Hosted Database Hardware Upgrade

ZSwitch TIO update

Get your FREE account now,
5 monitors included!

Is 2600hz down?

2600hz status is UP

Lastest published events

US Central/West - Hosted Database Hardware Upgrade

ZSwitch TIO update

US East - Hosted Database - Hardware Upgrade

2600hz Services, Components and Regions

Recent 2600hz events

US West - Hosted OS Upgrade

US Central - Hosted OS Upgrade

Advanced Provisioner upgrade to 5.12.12

US East - Hosted OS Upgrade

US Central/West - Hosted Database Hardware Upgrade

ZSwitch TIO update

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!